Office closed due to covid. I dropped truck at 2pm but receipt said 5pn because person was out to lunch... At2??? I called number on door but no answer. She called back in few minutes and said she was at lunch. Very friendly and answered all questions. Said I would get email receipt. I did get it after 5pm. I would recommend this location based on her great attitude and answering questions. Excellent service à la clientèle. I did not know where to park truck. Key box was not clear at first but was good. Thank you!!!JOHN G.
Customer Reviews for Compass Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Grand Prairie, TX 75052
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 6h pm
- Sam : 9h30 am à 5h pm
- Dim : 10h am à 3h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent customer service and friendly.Cynthia N.
It was quick; I was delighted with the service and it was faster than I expected. Great service. Will rent again from this place!Jose T.
Le client n'a pas laissé de commentaire.ANTONIO T.
Le client n'a pas laissé de commentaire.elsa O.
This location was the worst. We ordered the truck for the 24/7 contactless pick up since they didn't open until 9:30. Well we got there at 8:00am our pick up time and no keys were left for us. Needless to say we had to come back when they opened and the lady was extremely put out and not helpful. They didn't have the size truck we requested or the moving items we needed such as furniture dolly or moving covers. The lady told us whatever is in the truck is what you get and she didn't have the items to give us. Well there were no items in the truck. The truck also had a foul order and did not look clean.Humberto G.
I had a terrible experience with U-Haul overall, but it was not this locations fault. She did everything she could to ensure I got into my rental, including cutting the lock off so I could get the keys! Based on my experience with U-Haul in general, I will NOT rent with U-Haul again. If you care to hear more about my experience, you can contact me at my email. firstname.lastname@example.orgBarry A.
Le client n'a pas laissé de commentaire.Ashley L.
Le client n'a pas laissé de commentaire.Richard H.
Le client n'a pas laissé de commentaire.Waylon K.
I had a Great experience thanks to the Young Lady!! She went above and beyond to make sure I understood everything!!! I was in a dark place because I had to move out of my apartment but she made me feel better by being nice and helpful!Tamika J.
Le client n'a pas laissé de commentaire.Ulices H.
Le client n'a pas laissé de commentaire.Lynette F.
Nothing.....DeNorma did an awesome job!Lorrie K.
There is very little parking for customers but other than that everything was great.Suzanne D.
Everything was very good, good Service, Nice Customers service, lm very happy using Compass Self Storage. Norma is Wonderful person and great Service, lm prefer to go there went l need Uhaul, and Storsge, Thanks you for the Servicesadalgiza M.
Le client n'a pas laissé de commentaire.Staci H.
Y'all were amazing! Sense of humor, helpful, kind, wanted to give us the best deal.Patricia V.
Le client n'a pas laissé de commentaire.SERIGN M.
Lady who helped me was great. Very personable and knowledgeable!robert S.
Awesome Customer Service.SHERWIN L.
Le client n'a pas laissé de commentaire.DANIEL R.
Had a "guaranteed" reservation for 8am at one location, called the day before to confirm and assured all was set, but later in the day received info that the truck would be at a different location that didn't open until 930. Not happy at all.Stephen S.
I love this location. De'Norma is the manager and she handled my every need. I got the truck on time and it was easy to return.kevin M.
Le client n'a pas laissé de commentaire.raymond P.
Le client n'a pas laissé de commentaire.MICHELE W.
The lady was very nice..Carlita W.
Not sure of her name but she was so helpful and provided a solution to a frustrating event trying to find gas stations with gas and also first drop off location. She went above and beyond and I do want her to be recognized. I also noted her call a customer by name and just tray him like she was family..wonderful lady. Thankyou! This was compass self storage..off Watson rd.june P.
Le client n'a pas laissé de commentaire.Brandi F.
Le client n'a pas laissé de commentaire.Robert D.
That lady was very helpful, and courtious. The problem lies with U-HAUL its self. I called to book a tow dollies to move my 84 Mercedes Benz. I gave all the info then was told "U-HAUL" would not be able to help me because the merc. Was to low. NOT true, I had another merc I moved awhile back so I knew it would fit and not catch or rub or drag. I am not happy with U-HAUL. If I have to do business with U-HAUL i will do it thru an off site.ken M.
I was completely mislead on pricing and ended up being charged almost 50 $more than what I was told. We went over all the fees when I booked. Then when returning the uhaul and trying to get someone to help me with the huge cost difference I just kept being sent to someone else. 3 people later it still isn't resolved. My frustration level is through the roof now and had gone on for 2 days. Hopefully I'll actually get myrefund for the difference. That will be the only way uhaul can make it right in my book. Other wise I won't be renting ever again.AUSTIN O.
Le client n'a pas laissé de commentaire.shakeya P.
Le client n'a pas laissé de commentaire.Francis M.
Le client n'a pas laissé de commentaire.TIFFANY J.
The ladies that helped me both times were great. They were polite, friendly and took time to explain my options without trying to "oversell" other products. Excellent service!JACQUELYN M.
This location provided fast & friendly customer service!MONIQUA F.
Le client n'a pas laissé de commentaire.KYLE G.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.LAWANDA K.
On our trip the rear right outer tie went flat, we waited for a recovery personnel top arrive, after he replaced the tire he showed me the condition of the tire. To my surprise the entire tire was threadless, not wormed out, but completely bald of threads. Now imagine had that tire blew out while at 55 miles hour while towing my wife's Caravan? Can you imagine the disaster it could've created? Not to mention the danger you placed our lives in, my son and myself. After that incident, I had trouble sleeping and concentrating, just thinking about how your company almost ruined our family. That is totally unacceptable and I am presently consulting an attorney to take legal action against your company. That is totally negligent and downright irresponsible (I have pictures to prove it ). I rented your equipment in good faith, trusting that the vehicle was in safe operating conditions, but obviously that was not the case. In fact, additionally I will contact the DOT and send them copies of the picture of tire. But that will just not be satisfactory, I will contact the Channel 7 news here in Miami as well as in Texas, and ask that they conduct their own investigation and bring it to the attention of the public, because as a hardworking and retired federal officer, I feel I have a responsibility to inform others of the dangers in renting with your company. I will also go on social media, and there are plenty of followers, notify and place the pictures on the social media. As soon as I consult an attorney, I will contact you or my atoorney will.ERIC M.
Le client n'a pas laissé de commentaire.samantha A.
Le client n'a pas laissé de commentaire.frank B.
She didn't know how to process the check out correctly, so we sat there for an hour while she tried over and over again. She took two personal calls while attempting to check us out. Then this location didn't even have any of the additional equipment for my reservation. I had to drive down the road to acquire the blankets and dolly that I needed. Disappointed overall with this experience. Please educate your staff. They need a refresher on the CRM software you use as well as a course on customer service skills. Don't shoot the shit with your aunt while checking me out!KYLE C.
Awesome experience with Compass Storage in Grand Prairie!CASSANDRA A.
Le client n'a pas laissé de commentaire.RICHARD A.
Thanks for the help ladies Great jobGregory W.
Le client n'a pas laissé de commentaire.COTY J.
Keep Joshua Bledsoe out of public viewKenneth B.
I apologize, I forgot the ladys' name . . .but I thank her for her job well done. She was, hands down , the best u-haul site manager I have ever dealt with. She went above and beyond . . . .and for that I am greatful. There needs to be more people like her period!JEFF C.
Le client n'a pas laissé de commentaire.Noel M.
Le client n'a pas laissé de commentaire.dora C.
Le client n'a pas laissé de commentaire.DEMARCUS A.
The pick up location was approximately 25 miles away from where I lived and had requested to pick up the truck. It added an additional hour just to go pick it up. I was not notified of where to pick up the truck until the day beforehand. There were at least 4 Uhaul locations that were closer than this one. Thankfully, the owner at this location was willing to give us a few extra miles to compensate. Unfortunately, he couldn't give us time back to our already hectic day. Further, the truck did not come standard with a ramp. This was not made clear on the website when I placed the order. We weren't able to get a ramp that day and were stuck lifting heavy furniture in and out of the truck.DEIDRE T.
Everything including the store and the blankets that we had to return smelled like dog poop. The truck that we were supposed to rent wouldn't start and the one we did rent always showed that it had a low battery.HAROLD O.