Évaluations des clients Compass Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Compass Self Storage

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Laquisa S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tameka J. le

Évaluation :

They have a hold on my account but took the money out saying that the hold was just to hold the truck and would be returned but my card company says in 30 days

Courtney P. le

Évaluation :

Le client n'a pas laissé de commentaire.

serita r. le

Évaluation :

Le client n'a pas laissé de commentaire.

JIMMIE B. le

Évaluation :

Keep doing what you are doing. . Everything was find...

Sammie B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gwendolyn R. le

Évaluation :

They took care of business thank you

Charles S. le

Évaluation :

EXCELLENT

Roberto M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mary M. le

Évaluation :

The lady at your store U-Haul was very knowledgeable. New about the equipment very professional and respectful. If I need your service I definitely will come back to your Lansing store everything let's clean I had a very positive experience at your store.

Mark G. le

Évaluation :

Was not location ordered. Inconvenient to get to. Truck smelled awful

Tiffany M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sandra W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Antoinette T. le

Évaluation :

Mary was a delightful person, she was friendly, extremely helpful and so pleasant to talk to.

Benedict B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Monttrel C. le

Évaluation :

I was cheated out of my money miles were recorded incorrectly at pick up location I did not go anywhere near 76 miles and I know that for a fact driving the same distance to and from work don’t even at up to 76 miles and it was so call a way which shouldn’t been more than 76 and way less than that as well

Nancy B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andre S. le

Évaluation :

I have nothing to comment on improving customer service. I was pleasantly greeted and received the utmost of attention. Everything was explained in detail and made crystal clear.

Orville C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Garold L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Caitlin H. le

Évaluation :

Le client n'a pas laissé de commentaire.

David H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Maurice N. le

Évaluation :

Always have the big truck because that brings more customers

Royce L. le

Évaluation :

The pick-up was a nightmare - no emailed instructions, no key unlock code, no answer when I called U-Haul for help. The attendant from Compass had to help and she had a real bad attitude like I was a total inconvenience to her.

Brandi H. le

Évaluation :

For the 24 hour pickup they lock the keys to a lock in the truck. There was no one to get the unlock code from. Please either email the code to customers or give a working phone number to contact someone to obtain the code.

Mark D. le

Évaluation :

Make more parking available for cars please.

Lisa T. le

Évaluation :

Pick up and drop experience was great. Only complaint is the phone call I made to reserve the u-haul the lady said I would have unlimited mileage and I could not believe that so O kept asking her are you sure? Are you sure its unlimited? She said yes but of course it was not. Both pick up and drop off locations were excellent. Just upset about lady on pjone giving wrong info.

Floret D. le

Évaluation :

Bad experience i was charged too much not what i expected to pay

Brittany F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kiayia J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Vivian K. le

Évaluation :

Keep up the good work

Janet B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Phillip H. le

Évaluation :

Le client n'a pas laissé de commentaire.

kalpana s. le

Évaluation :

I had a hard time finding the gas tank. I had to ask a gas station manager to help locate. I should have asked before. It would be good to mention to customers where the gas tank is located. Thank you.

JOLEEN F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mary I. le

Évaluation :

Trucks can be cleaned better inside. The front desk staff was very helpful, friendly, accommodating, and patient.

Donna W. le

Évaluation :

I was charged for gas but I put well enough gas back in the vehicle

SHEMECA K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Taura T. le

Évaluation :

The staff at the Lansing UHaul on Bernice Road was very nice and accommodating. I would use this location again in a heartbeat.

Latasha F. le

Évaluation :

Nothing. Everything was great, and Sean was awesome, he made my process easy and he's such a great person.

Phyllis S. le

Évaluation :

continue doing the gr8 job ur doing....

Fidelis N. le

Évaluation :

Le client n'a pas laissé de commentaire.

latonya w. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jose G. le

Évaluation :

Very nice service

Bill V. le

Évaluation :

All was perfect! No improvements needed.

Janis H. le

Évaluation :

The UHaul rep was very professional and friendly, believe her name is Mary.I would definitely use this facility again as needed.

Ernestine W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas R. le

Évaluation :

Truck brakes really need attention and made a sound when excellerating.

joseph s. le

Évaluation :

Vehicle needed service would not travel past 55 miles per hour having major vibration.Driving a major towel way was a major challenge on 294 and I 55.

Augustine O. le

Évaluation :

Location and customer service very nice

george a. le

Évaluation :

Le client n'a pas laissé de commentaire.

Keith H. le

Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL T. le

Évaluation :

Thank you for your service.

shumekia p. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sheila B. le

Évaluation :

the guy who worked that evening was excellant salesperson very nice and polite i give him thumbs up great guy very helpful even stayed after work to help me out

Arsineo D. le

Évaluation :

The Customer Service was Great however, that's where the greatness stopped. The truck I recieved was dirty in the cab as well as the loading area. This location didn't have pads or dollies. The truck ran horribly and jerked when I shifted gears. It shouldn't be rented to customers again.

Carol K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stephanie M. le

Évaluation :

The truck was dirty with left over debris and the lift was off track

Keisha W. le

Évaluation :

Very polite staff!

Cheri V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Anne R. le

Évaluation :

Nothing the young man that helped us was excellent, friendly and out going, was a wonderful experience

lloyd k. le

Évaluation :

Le client n'a pas laissé de commentaire.

Felecia S. le

Évaluation :

If you make reservations for a certain truck and someone haven't return it in time for you to pick up, the customer should get a discount. I'm just glad they had something for me to use eventhough it wasn't what I reserved. Next time off customer a discount.

betty l. le

Évaluation :

N/A

Derrick G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sedric J. le

Évaluation :

The service Rep was excellent and professional She had my reservation Ready when I came to pick up the rental and I was in and out of the office in a matter of minutes.

Timothy C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Towanna J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Renee S. le

Évaluation :

Le client n'a pas laissé de commentaire.

janet q. le

Évaluation :

Le client n'a pas laissé de commentaire.

amanda p. le

Évaluation :

Le client n'a pas laissé de commentaire.

TIFFINI J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kerry E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ricky P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tony M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Anthony W. le

Évaluation :

This location is A+ w/me.

TYRONE D. le

Évaluation :

Have more truck's available

Keiairra W. le

Évaluation :

I was charged for an extra rental day. I dropped my keys in the lockbox around 430 7/1/18 as instructed. I paid for a 4hr rental 1pm-5pm on 7/1/18 however, I was charged for using the vehicle today as well. If you check the surveillance video, you'll see the truck was dropped off 7/1/18

Ricky P. le

Évaluation :

Le client n'a pas laissé de commentaire.

daphne b. le

Évaluation :

There should be more than one person working at that location. I was given a filthy uhal truck, the guy who was there by himself came and and apologize for the truck being Entirely full of mud! The back of the truck cabin, and inside as well. He immediately traded me into a new truck, but he gave me a ?? to another truck, and directed to to go across the street to locate the truck on my own. When I got into that truck, it immediately smelled like urine! I was at that point pressed for my scheduled appointment time, and didn’t have time to go bacon across the street to get the guy to inspect that truck as well, because I New he couldn’t leave the office because he was by himself. I had to put up with that horrible smell!. When I returned the truck within to hour instead of my 1pm to 5pm time, because I didn’t want to put anything else in that truck!. When I returned, I tried to explained, but he didn’t have time to take my concern, because he was dealing with other customer, and I just told him I would call the customer service, in a polite way. I feel like I paid $80 + dollars for nothing. I would like to request a reimbursement/ incentive for the inconvenience! Thank you. My name is Daphne Braggs. I can be reached at (312) 428-1331

Brenda R. le

Évaluation :

The "$19.95" advertised price ended up being $40. That was the only unpleasant part.

James B. le

Évaluation :

The truck I had needs to be retired

Jaleecia H. le

Évaluation :

Le client n'a pas laissé de commentaire.

JoeAnn N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jerri H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shirley K. le

Évaluation :

Service was excellent, don’t think it can any better than it is.

tiffany a. le

Évaluation :

Le client n'a pas laissé de commentaire.

MaryAnn U. le

Évaluation :

The front desk lady was so nice that I decided to rent a climate controlled storage space from this facility to store a few items that did not fit in my home.

Crystal J. le

Évaluation :

Customer service was excellent. Inside of truck/cup holders needed cleaning and truck needed a car wash, but otherwise... pretty clean on the inside.

Lionel S. le

Évaluation :

Clean the in side the van hadn't been cleaned. That was the only thing. But other than that I like the service.

Scott S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bryce W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brett A. le

Évaluation :

The steering wheel of the van was sticky and I had to wipe it off and I had to place a tarp on the floor as the back cargo area was very dirty, it should have been vacuumed out, people don't want to put their clean items on such a debris strewn floor

DEBORAH S. le

Évaluation :

Maybe open a little early

BRITTANI B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Janice D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tamara H. le

Évaluation :

Le client n'a pas laissé de commentaire.

KAWANA M. le

Évaluation :

Le client n'a pas laissé de commentaire.

DEBRA D. le

Évaluation :

Had no problem with the equipment. It was very clean and well maintained.

ERNEICE M. le

Évaluation :

It was comfortable experience