Easy
Richard H
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Andrew was very helpful. Compass Uhaul locations that we have rented from 4 times in Rockwall have been great. We really appreciate their help, both Andrew and Rick
Gilbert FVery helpful and great customer service!
RANDAL HLocation was understaffed and had a long wait, then when I was completing the documents for the rental, I was informed very callously that the moving equipment I had reserved was not available. So I had to track down hand truck/dolly, furniture dolly and padding in order to complete my move.
David DVery friendly and fast service!
Jose MReceive equipment promptly
James MWhen I got in the Cargo Van the tire pressure light was already on and during the trip would periodically chime. The tires and pressure needs to be looked at for this Cargo Van
April DGreat job !!!!
Glenda MTo expensive
Antonio MEasy rental and very professional employee
Kevin WThe location needs an air pump to deal with the occational low air warning light
Michael LWarn customers that when they tap on the address on your website, the Google map takes you way in the opposite direction. I lost out on 30 minutes of my moving time getting lost, stuck in major traffic, having to pull the address up on a different map.
julie aThe truck box was dirty inside cab dirty lighters were left with other things the attendant said she was on break for me to check my self out and then on return no one was around so i had to check my return in this by far in my life as im 63 was the worst u haul experience ever and i have used uhaul alot
Bill CMy only complaint was the vehicle itself. It had 100k miles so I understand it wasn't brand new, but it was a little rougher of a ride than I've had in the past. But overall, the site personal and the ease of rental and drop-off were great. Merci.
Evan WGreet the customers, if you see them struggling, offer to help
STEPHEN CThe young lady who served me was great. She advised I would get my receipt by email which I did. However, I could not get said receipt to open in my browser to know what I paid for.
DAVID JCustomer service was excellent
GERMAN FThe customer service person was very nice, however the van we got was filthy. one spider inside and let hair or human hair all over seat. The dash board was dusty inside and cup holder has a hair clip from previous person. The floors was filled with dirty and garbage - I have pictures to show. Not happy at all
Roma BService was bland and dry. Location price gouges on boxes and other things. Truck had film of road dirt across everything. Windshield was dirty. Mechanically truck was perfect. Drop off process was a pain as I had to do what was uhaul's job of checking in or I was to be charged a fee. Will not get another uhaul in future nor recommend.
Rodney HThe lock to access the key was not working correctly and very difficult to remove, it took over 45 minutes to do a remote pick up
JoshUA DI returned the U haul within the allotted time and they did not check it in, so I was charged for another day.
John CNot a big selection of vehicles. Woman working behind counter couldn't be bothered. Man working with her had to ask her to wait on other customers. When I called earlier she wouldn't help me book online. Called a location in Wylie and they booked the uhaul for me.
Rick HEasy and very nice u haul employee
Richard RHave used Compass before. Always pleasant and proficient. Quick to get you going.
Marion MThe customer service could have been more pleasant from the young lady at the front. Maybe complimentary water while we wait.
tiffany sThe associate was very friendly and helpful.
William DWe did the 24/7 so it was all done by phone and not too complicated. Saved a lot of time.
John DAWESOME!! Kind Regards Ricky McNeal
Ricky Ms/o
Laurie LCigarettes charger for phone didn't supply power. Couldn't charge phone
Jalena PThis location was fine. Uhaul reservations and charging is absolutely terrible and I need to be called immediately
Steven HIt would be nice if they had the 36 moving blankets I ordered two weeks ago. Without the moving blankets, it made our move a lot more difficult. I'd also appreciate a full tank of gas when I pick up a vehicle. The truck was less than half a tank when I picked it up. I tried my best to replicate the odd fuel level and I see a $16 fuel charge on my bill because I could not guess the previous level. A full tank would eliminate the quests work.
Brian MThe people & the equipment were excellent. The only issue is the actual location which has an extremely small parking lot with only 4-5 parking spots & barely enough room to back your car out. It's impossible if there's someone else in the lot which happened when we were dropping off the truck.
Donald BExcellent service à la clientèle.
Charles CI wanted to give some comments about my overall experience. I rented a uhaul at one location and called the night before to check on the status of my truck. They said one was not available for me to rent at my 1st location even though I was allowed to rent it on line. Also if I would not have called i would not have had a truck. After my reservation was changed, I called the new location and asked the manager to call me back to verify my order. No one ever called me back
Darryl TInside of vehicle was dirty. Both side windows and front window had not been cleaned. My guess is the last user had pets and they licked on the windows.
CARL LQuick and easy
JOHN RBien
James EGreat experience altogether!
William T