Customer Reviews for Compass Self Storage
(Concessionnaire U-Haul dans le voisinage)

397 évaluations

5488 Wade Green Rd   Acworth, GA 30102
(Near the Intersection of Wade Green Rd & Hwy 92)

(678) 831-2993

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 5h30 pm
  • Sam : 9h am à 4h30 pm
  • Dim : 10h am à 2h30 pm

Services dans cet établissement :

Pour nous contacter

(678) 831-2993

5488 Wade Green Rd
Acworth, GA 30102
(Near the Intersection of Wade Green Rd & Hwy 92)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 5h30 pm
  • Sam : 9h am à 4h30 pm
  • Dim : 10h am à 2h30 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nothing really

Kevin R. 
Évaluation :
5

Understand the problems I had with this rental had nothing to do with the location. They treated me excellent. But uhaul itself made me a reservation for 7 am at a facility that didn't open until 9:30. Needless to say my reservation was cancelled. Sarah took great care of me at compass storage. But I was not happy with Uhaul and will think twice before using you again. You should thank Sarah and her employees for covering your butts.

SHELDON B. 
Évaluation :
5

The truck ran rough but overall fantastic experience. Great customer service and very affordable.

Melonie B. 
Évaluation :
5

Excellent customer service

WILLIAM S. 
Évaluation :
4

UHaul Scheduling Dept was a bad experience ( My preference location ðŸ" was given and then taken away 24 hours B4 my pickup day I called asked what happened Then was given a private business rep of UHaul - The inside of driver & Passenger car was not cleaned down Non sanitized the windows should've been cleaned and the area to place drink to. The Gas was not a money saver. It cost over $300. In gas alone for a one way from GA TO NY the gas gauge seemed broken. UHaul need to upgrade all there trucks. Remove the middle holder so the passenger legs have a little stretch. I willing to design the Uhaul.. I had to call Customer Service to find a location that would accept the one way 20 ft truck Long wait...so I called my favorite Uhaul location in Brooklyn, New York, on 394 4Th Ave Park slope Lady answered asked what size truck I had. Then said yes, we will take the truck And if I come after 7 pm there will be some guys there till 9 pm. Great! Got there walked up to store area after parking in return area of UHaul. The rep took the Key and said your good to go. Took the concern about the truck responsibility out of my hands.

ANDRE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcelo T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiem N. 
Évaluation :
5

I hate that I cannot remember her name but the lady that helped me was SUPER nice and SUPER helpful during both the pickup and return phases. I would certainly rent from them again.

Anthony K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sierra B. 
Évaluation :
5

Personas amables, vehiculo limpio y en buenas condiciones.

JUAN Z. 
Évaluation :
5

Outstanding service

IGOR G. 
Évaluation :
5

Great experience with the front desk guy, Gray. He was awesome!

Nathalie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dalesh P. 
Évaluation :
4

Customer service and equipment are excellent. Parking for the location is terrible as well as getting in and out of the facility.

Jenny C. 
Évaluation :
4

I rent truck for two Hours to pick up furniture Truck was new but was very bad smoke smell in Truck i can not stand that nasty smell. i hope you guys can do no Smoke all vehicles thank you look forward have some discount on my invoice please thank you

Jai P. 
Évaluation :
5

Always great service here!

Ronald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas E. 
Évaluation :
5

This was one of the easiest rentals I've ever done. Highly recommend

KEVIN R. 
Évaluation :
4

The lady was very nice.

WALLACE S. 
Évaluation :
5

We love renting from this facility!

HEATHER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL A. 
Évaluation :
5

Why don't you email a receipt? Why isn't it on the app? This part of my experience needs vast improvement.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUDWIG W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra B. 
Évaluation :
5

The facility was very well kept, and the personnel professional and courteous. I would use this facility again, and I would also recommend it to others.

Julius L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY H. 
Évaluation :
1

Truck back door broke. Non drivable. Poorly maintained truck. Other mechanical issues as well. Ruined my move. Had to call a friend to pick me up

NRUP T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas V. 
Évaluation :
3

The trailer was not clean when I got it. When I went to use the app to do the drop off it would not upload a pic to show the cleanliness of the trailer. I spent 15 minutes trying to get it to work and eventually gave up and said it wasn't cleaned out. Very frustrating especially after spending all day moving.

TIMOTHY M. 
Évaluation :
5

Sarah and husband had excellent customer service

Gino W. 
Évaluation :
5

Friendly service and easy rental to secure.

Racheal W. 
Évaluation :
5

Third time using this location in last year & sure we'll use them again soon!

BARBRA J. 
Évaluation :
5

Loved Sarah and her husband, great people!!

gino W. 
Évaluation :
5

Greg at Compass Self Storage is friendly and efficient in the rental process. The location is so nice and clean. I always go out of my way to rent from them.

Kimberly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY B. 
Évaluation :
5

Service the Van I rented. Throttle hangs open and is going to kill someone. Did it to me multiple times. If I can receive a refund that would be great. I explained to the attendant what happened in the office, they did not offer anything. Any questions call me 404-44-2768.

DAVID R. 
Évaluation :
5

love the friendly service and the is now one of my favorite places to rent u-haul equipment.

RODERICK W. 
Évaluation :
5

Sarah was great very helpful

JOHNNY C. 
Évaluation :
2

pricing was different that quoted and mileage was higher than what thought should be?? bec we have used uahaul previously at other locations and the same exact route was taken yet mileage was listed higher on this usage? I think it was not correctly recorded. Other loc was much better running maintained and cleaner vehicle This vehicle was running very rough wouldnt go to this loc again. The people were nice in the office but everything else wasnt very satisfying Ty

SUSAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimothy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim A. 
Évaluation :
5

Extremely helpful and friendly front desk person. Good experience.

Stephen V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mallory T. 
Évaluation :
1

The manager was extremely rude and since I didn't return it the day I was supposed to and was keeping it another day she text me and said I could use it till 9 o'clock time next morning and then she shows up to my house with the cops to get the truck so I don't understand how y'all are able to operate like that when I was still going to pay for the damn truck if she was extremely rude to my girlfriend over the truck when because we are still renting it

Christopher W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS H. 
Évaluation :
5

Everything was perfect.

Michael L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
5

The associate that helped me seemed to have trouble navigating UHAUL's system. Other than that, pick up, drop off, and pricing were much better than I expected!

Chris B. 
Évaluation :
5

Great team and experience

Ron W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah W. 
Évaluation :
5

The initial mileage was incorrect on our paperwork, someone probably just transposed a couple of number when typing it in…not a problem since we reset the trip odometer and had an accurate mileage total for checkout. This particular truck also had a bad smell when we picked it up, but it was also the best driving uhaul we've ever had. Office staff are fantastic.

JOHN R. 
Évaluation :
3

uhaul corp. website...very dysfunctional. Creates multiple errors in attempting to do business online.

robert W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Susan B. 
Évaluation :
5

Good spot easy to find, friendly staff

Adriel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Great Manger

CASSANDRA C. 
Évaluation :
2

Trailers are too far and down a big hill. Your employee didn't help me attach the trailer to my car. I could have waited for other customers to get helped (he was alone...not his fault - but yours) but I have a schedule to keep.

BRUCE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marsha W. 
Évaluation :
5

The guy I worked with was very nice he was funny there was no pressure at all he kept it very light! My transaction and experience as my first time visiting was a beautiful breeze! Awesome guy!!!!

Paris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALECE W. 
Évaluation :
5

They are super friendly and helpful I would go back without a doubt

Karina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett C. 
Évaluation :
5

the woman i spoke with was super nice and welcoming!!! i didn't catch her name but she really made me feel comfortable and welcome so kudos to her :)

CHLOE A. 
Évaluation :
5

Convenient pick up and drop off. Sarah was very easy to work with and nice. My only grievance is that the 26' truck had some funky brakes.

TYLER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vishnuvardhan G. 
Évaluation :
5

My experience here was top notch. Très sympathiques et professionnels. Would highly recommend!

Jonathan O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rudi S. 
Évaluation :
5

Great customer service! Thanks Sarah!

Chris R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony K. 
Évaluation :
5

Continue doing what you're doing.

Larry D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace U. 
Évaluation :
3

Everything went smooth. I would like to see more concise and transparent pricing. I didn't understand why I was charged the amount I was charged. I am not questioning the validity of the charges, just would like more clarification

TYRONE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
5

When I made the original reservation on line and went to the location listed on my contract, they did not have the truck at the time of my rental pick up. I had to go to another location to get the truck which was time consuming and a hassle.

brian M. 
Évaluation :
5

You couldn't possibly improve at this location, Sarah shows signs of perfection. All U-Haul new location operators should use her as a training tool

Peter W. 
Évaluation :
5

I like this family ! They are really friendly . Highly Recommended !

Taha K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leta C. 
Évaluation :
1

I was charged a fraudulent charge of $33.59.

Benjamin G. 
Évaluation :
4

Great customer service!

Douglas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
5

When we arrived to drop off our 15' truck rental, the U-Haul Representative quickly opened the gate for us to enter. She came out and asked for the key and said she would email me a receipt once the truck was checked in. I had put a padlock on the back to keep it from accidentally opening and forgot to take it off. She stopped us before we drove off and let me know so I was able to get the padlock off and take it with us for next time. Everything was nice and smooth and trouble-free. Received the email receipt as promised with no surprise charges on it. Great job!!

ROY B. 
Évaluation :
5

Great service, helped with my hauling business.

NATHAN H. 
Évaluation :
5

This was the best uhual experience I ever had.

JESSICA M. 
Évaluation :
5

Staff is always amazing at this location, the service is extremely convenient and I would not only recommend this location to other people; but I will personally be using this location exclusively for the rest of my life.

Zain G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roy S. 
Évaluation :
5

Best customer service in town.

EGREEN B. 
Évaluation :
5

Sarah was great. Very nice and excellent customer service. Will definitely come back because of the great service she provided and will recommend this location to others.

Gregory L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris W. 
Évaluation :
5

Excellent Service !!!!!!! Period ......

Charles N. 
Évaluation :
5

The guy that runs the place is really great and friendly. One of the best experiences I have ever had!!

Gina B. 
Évaluation :
5

everything was great

PAULA S. 
Évaluation :
5

Excellent

Jennifer R. 
Non les évaluations ont été soumises pour cet établissement.

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