Évaluations des clients Complete Self Storage
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Complete Self Storage
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Jon W. le
Nothing. Cathy was extremely helpful during check-in and accommodating storage of my household goods.
Maria S. le
Cathy on site was very welcoming and helpful. I need frequent uhauls for a partial day every now and again and will definitely use this location first if they have a truck available.
Micheal B. le
The hours of operation on Sat morning are not very supportive. Most people that need a u-haul like to get started early on Sat morning. Maybe try open the office at 0730 or 0800 on Sat during the summer time-frame.
Jan R. le
The woman at that location was very welcoming and friendly. She took care of everything right away. The place is pretty accessible.
Namon M. le
Exceptional service from the young lady at the service desk! Would definitely recommend this location to a friend.
Timothy T. le
The rate charged was twice the advertised rate. I didn't have a choice so I just did it, but what's the point of advertising a price if that's not what is charged.
Martin C. le
Hard to find behind other businesses. Next to a seafood place dumpster that smells bad. A sign would help tell people they are at the right place and what to do.
pat F. le
Very satisfied with the service I received!
Anne M. le
I arrived to pick up my truck at 11:15am,found a note on the door saying 'will be right back in a sec'..Nobody returned till 12:15pm. When the customer service representative came,she gave me the wrong truck keys,she had to take extra 20 mins looking for the key. Their customer service is horrible. I won't recommend anyone to visit this location.
normand R. le
le temps pour avoir nos papiers interminable
Eric L. le
First clean the store front/ office. Second great the customer with a smile. Third interact with customer in front of them. Over 90% of the interaction was being shouted at from behind a wall. Finally have someone there to assist with hookups of rentals. Dont just send the customer out into the lot to look for their rented equipment and make them do all of the work themselves.
akeem B. le
Good
DeHeavan J. le
There was only one employee and she was pregnant and unable to help remove the trailer.
Linda G. le
Very nice young woman, would return/rent from here in the future.
ben N. le
Tire had a bald spot and the trailer was taken out of service at the destination location
Barbara C. le
Notify customer when you make changes to their reservation. Hire staff that is competent and able to get in truck to ensure that it is clean as well as package and help customers with materials and supply. Have everything included in contract in one location. Very disappointed and frustrated. I will Not use U-Haul again. Too much drama and Extra!!
Akeem H. le
Nothing
William D. le
Drop off was closed on Sunday. no problem
Keisha G. le
Great customer service. Very clean facility.
Clinton W. le
Location stated it was open and there was noone to be found was forced to unhook and place the trailer by myself with no knowledge of where to put it and also told them I refuse to pay the cleaning fee and was supposed to recieve a phone call from Uhaul but never received any means of communication. I am unsure if the regional manager i spoke with had already made sure it was taken care of
NORMAN U. le
The girl at the office was not a good rep for UHAUL..She not only Never even asked for ID but she had no idea where we were headed, did not care if the charges were correct and i had to ask her for my credit card back..She never gave us an envelope with the rental info ..then asked if we could hook up the trailer ourselves because she was pregnant and it was raining.Of course we refused -we did not think that was appropriate due to liability. She said usually they can get the "Crab guys next door to help them". She caught quite an attitude when we refused and had to call some other girl to come down in her car with her sweats and bedroom slippers on to assist. We will NEVER use this facility again. Her initials were AB
LaShawn W. le
Clean up
MARION H. le
The customer service was great and she made sure the truck was correct.
Therese W. le
It was extremely difficult to make changes to my reservation. Couldn’t do it on-line. Called and got change made. When I picked up truck, the reservation time to return truck was wrong. Took over 15 minutes to get it resolved. Not a good reservation management system.
POLLY KATHERINE S. le
Frist of all it was a little to far from my house. And the truck drove very, very bad it had a lot of play in it. And it would only go 45 & 50 miles and hour. He had to rascal with it the hole time. And the transmission sounded like it was going out. Now the lady we got it from she was nice but she had to work two places the bar, and the rental store. So we were around there looking for some one for a while. Overall this was a nitemare. Polly Smith
Faith S. le
I had a guaranteed rental scheduled for a 15 foot truck at 10 am on Friday 10th. However, was not able to pick up my rental in time due to no one being at the pick up location. I called the number listed for the storage place multiple times but received no answer. The location had an open side but the door was locked. After trying to call the 800 customer service line for uhaul multiple times with no luck, I had to proceed to another uhaul location down the street. The customer service rep was very helpful and although she didn’t have any trucks available for me, she called around to see if she could track down the person who was suppose to be there at 10 am. Come to find out the rep at my pick up location was working at a nearby liquor store instead. I finally picked my truck up at 10:45 am, which put me behind my moving schedule. I have used uhaul before and was very dissatisfied with the customer service this time around.
STEVEN A. le
The drop-off location was Taylor Rental in Crystal River, Florida (Not in Maryland). Are you feeling my disappointment? I had to go to my bank twice to attempt to remove the pending request. Only today it seems to have been removed from October 12 until today, October 31. I was preparing to rent a 26 ft truck for my big furniture move but after this experience, I will reconsider.
Pamela A. le
Location not staffed well.
Reginald G. le
Manager was courteous and helpful. No issues.
STEPHEN J. le
The service provided was amazing!
Heath M. le
Staff was friendly and helpful, the truck was ready to go, and the process didn't take long at all!
Robert M. le
The estmated rental charge that was held on my account was confusing because my bank account showed 3 separate charges when there was suppose to be only the held money and the actual charge for the rental. One charge went away but the money still dont add up to the right numbers
Nancie K. le
The employee was very professional and knowledgeable.
John R. le
The individuals at the Uhaul Moving and Storage of Glenwood gave exceptional customer service. When I pulled up to the facility, the gentelman behind the desk met me before I got out of my truck. He directed me where to go. When I entered the area where the equipment was kept, another employee hooked the dolly to my truck, checked all lighting and discovered a blown fuse. He replaced it and had me on my way in a matter of moments. I was not able to drop the dolly off, so my daughter did. She also complemented them as well. This was my first oppertunity to use Uhaul. If this is the normal level of service , I will use them for all applicable needs. Job very well done.
JAMES C. le
Easy and fast experience great customer service
Karen M. le
Truck drove well maintained
LIsha B. le
Easy to locate
ZAVIER H. le
Complete Self Storage has great customer service
Deborah R. le
Complete Self Storage personnel were great to deal with and very helpful! The unit was easy to pull ... barely knew it was behind us.
JAMES P. le
Great customer service, I will be returning to this location for future rentals...
Gary S. le
Not very easy to get in or out of. STINKS due to seafood shop!
Lavern B. le
Outstanding customer service. I was in and out of the office within 15 minutes.
Gregg B. le
The office had some type of terrarium in it that, judging by the smell, was in dire need of cleaning. Also, having to go next door to the on-site liquor store to get the woman (who was working the counter at the liquor store, not buying or drinking I hasten to add) to come back and open up to check us in didn't provide the best first impression. I arrived on time for my reservation. They also did not have the dolly I had requested but I did get an upgraded dolly for the same price. The truck itself was fine but the human interaction (though the lady was quite pleasant once we got a hold of her) and housekeeping issues could use a bit of polish.
Matthew C. le
I had to make last minute changes that morning and Complete Self Storage was able to accommodate me. The young man that was working had me in and out of there in less than 15 min. Very courteous, friendly professional service. This is an honest operation. I got a call from them about my bill. They helped me get a better rate and save money.
Billy A. le
Desmond was the agent that assisted me and he gave me an exemplary customer service.
Ryan C. le
??
Adam C. le
the employee who assisted me was very helpful and fast, great experience.
Paul D. le
i reserved an open air trailer. When i got there, none were available and i had to settle for a closed trailer making the job more difficult. I don't see the point of a reservation when you don't get what you requested.
Ronnie H. le
Great customer service.
Raymond G. le
I left the store with the trailer in tow but forgot the dolly. The store rep called me and I told I would come back if I needed it. I did not go back to get it yet still got charged for it
DUANE G. le
Great hassle free transaction, I will definitely be back for my future rentals.
KRIS K. le
great service, I was highly satisfied.
STEVEN H. le
Great service everything was done quick and easy.