Customer Reviews for Concord Street Self Storage
(U-Haul Neighborhood Dealer)

752 évaluations

90 Main St   North Reading, MA 01864
(North Reading)

(781) 205-4679

Heures d’ouverture

  • Mon-Tue: 8:30 am–5 pm
  • Wed: 9:30 am–5 pm
  • Thur-Fri: 8:30 am–5 pm
  • Samedi : de 8 h a.m. à 1 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(781) 205-4679

90 Main St
North Reading, MA 01864
(North Reading)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Tue: 8:30 am–5 pm
  • Wed: 9:30 am–5 pm
  • Thur-Fri: 8:30 am–5 pm
  • Samedi : de 8 h a.m. à 1 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Fix the app. I kept getting error message when trying to log on.

chuck Mcarthy 
Évaluation :
5

Communicated through my use through text and was able to get immediate response. New vehicle - perfect condition. Very pleased with service and truck Easy pick up and drop off

gina sabella 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jade Siriani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Locklin 
Évaluation :
5

Location of the vehicle and procedure for key drop-off was confusing

David Ribeirodiaslopes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Wrenn 
Évaluation :
5

Could not find key drop box so put it back where i found the key

MARIA GATTUSO 
Évaluation :
5

Customer service rep for 90 main St reading, ma was amazing. Spent 30 minutes on the phone with me figuring out the best and least expensive way for me to rent a truck. So helpful, I was so grateful!

Caitlin Trilla 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Milito 
Évaluation :
5

The Uhaul was very clean and was easy to operate. The representative (Kristin Dooley) was very professional.

Suzanne Sullivan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WARREN HERRERA 
Évaluation :
2

I called customer service when I arrived at my destination and opened the cargo door the floor was full of 40 lb boxes of air ducts that I had to move and stack and took up my moving space…. Not fun and no response from anyone at the office

Brian Meaney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily Kulenkamp 
Évaluation :
5

Absolutely GREAT Experience, thanks to Kristen who was very helpful, making it easy for me to use the storage. I enjoyed the experience very much and plan to use it for a lot longer than I originally intended.

Piera Fico  |  Réservation 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline Belanger 
Évaluation :
5

Not a thing

Bill Marini 
Évaluation :
5

Excellent, flexible, and friendly service!

Tom Harsanyi 
Évaluation :
5

Taylor is probably one of the nicest people I've ever met. I would and will recommend this uhaul in a second. Great experience start to finish!

ken polk 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Nasella 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fedex Driver 
Évaluation :
5

Great Customer Service

Sandra McLaughlin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat Lee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLEIDSON DA SILVEIRA GATO 
Évaluation :
5

Customer experience could not have gone smoother. Tyler was extremely courteous and knowledgeable. Would highly recommend this location.

Sebastian Masiello 
Évaluation :
5

Great customer service! Walked me through the process thoroughly so i knew exactly what to do during my rental!

John Schuster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi Hogan 
Évaluation :
5

Awesome customer service

Joe Casey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamella Lemieux 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEC MUISE 
Évaluation :
5

Nothing to improve upon. Everything is perfect every time I go here. Great experience. Would definitely recommend.

Steve Langone 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas DeAngelo 
Évaluation :
5

I didn't get his name, but the guy who checked me out was great. Good guy. Keep him happy

Seth Gilfoyle  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexa Vigliotta 
Évaluation :
5

Working with Kristin and her crew was the BEST Experience I've ever had when renting vehicles. Their attention to detail and their understanding of our needs are INCREDIBLE. Thank you so much for making what is usually a painful experience so pleasant. I can't wait to do it again next year.

lucy lozada 
Évaluation :
5

Working with Kristin and her crew was the BEST Experience I've ever had when renting vehicles. Their attention to detail and their understanding of our needs are INCREDIBLE. Thank you so much for making what is usually a painful experience so pleasant. I can't wait to do it again next year.

lucy lozada 
Évaluation :
5

Working with Kristin and her crew was the BEST Experience I've ever had when renting vehicles. Their attention to detail and their understanding of our needs are INCREDIBLE. Thank you so much for making what is usually a painful experience so pleasant. I can't wait to do it again next year.

UPS driver 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Walsh 
Évaluation :
5

Everything was perfect. It really couldn't have gone any better

Steve Langone 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler Bova 
Évaluation :
5

Best location in the area.

David Lawrence 
Évaluation :
5

Staff was a pleasure to work with. Made pick-up and return quick and easy.

Amy Sovak 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan Fandel 
Évaluation :
5

Always an easy process renting from this location. Excellent trucks and excellent customer service.

JILLIAN WHITE 
Évaluation :
5

Software issues made picking up the truck very slow. Maybe a one off, but if not, needs improvement.

Jamie D'Innocenzo 
Évaluation :
5

I never asked for SafeMove and got it on the contract. I'd like to be reimbursed for it please.

Charles Kouiroukidis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey Gannon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON GIRARD 
Évaluation :
5

The employees went out of their way to provide excellent customer service. I actually arrived slightly after hours and they saw me and circled back to reopen and get the reservation lined up. Pick up and drop off was seamless. Prices were fair.

Pat Lee 
Évaluation :
3

The Uhaul representative when picking up the truck was excellent, knowledgeable and helpful. Unfortunately, when I received my invoice I was charged for EZ fuel sales despite refilling the gas tank to above the pickup level. I dropped the truck off after hours and was unable to have a Rep verify that the fuel level was ok. Now I know to take a picture of the fuel gauge next time.

Stephen Doucette 
Évaluation :
1

There was a glitch in my reservation and I booked a vehicle that was assigned to another person. No problem - that happens. Unfortunately the woman working at the store handled it incredibly poorly by asking, "what are you doing" while I sat in my car attempting to check-in for to the vehicle. I said, "I reserved this." and she said "no you didn't!" -- I was taken aback. She then said, "you don't have that truck" - I explained that I reserved online. She continued to yell at me (not speak, bark). I honestly couldn't believe it and it got worse from there. She called the corporate office and they offered a free upgrade which solved the issue (I used another vehicle). This was one of the worst customer experiences I've had - maybe ever - and when I vowed never to come back, the woman said "I don't care." -- I then asked her name and she refused to give it to me, instead handing me a card with the manager's name on it. I will never come back to that location and will certainly second think whether I want to give money to a company that allows such poor customer experience.

kirkpatrick michael 
Évaluation :
4

The trucks were parked so close together so that I had to get help getting it out of its parking location.

Christian Knott 
Évaluation :
5

Kristin was great. She was helpful and nice. Great costumer service skills.

Yudira Ocampo-Herrera 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa Hayes 
Évaluation :
5

Great and helpful staff. Thanks!

yong kim 
Évaluation :
1

I reported an accident when I returned the van, but the representative at the location filed a misleading report of the incident, claiming I did not report the incident and that they could not reach me the day after the accident. However, no attempt was made by this location to reach out to me about the damage to the van.

Justin Bilton 
Évaluation :
5

Great place for Uhaul rental. Friendly and helpful service. Clean truck . Will always rent from here.

Marjorie Burton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keegan Fairfield 
Évaluation :
5

Kristin is wonderful and was very helpful to us when we arrived. We were pleased at the ease of picking up our rental and returning it as well. Great experience!

Michael Viens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison White 
Évaluation :
5

I thought the reservation, pickup and drop off process was fast and easy at the location. The North Reading facility was clean and the customer service was tremendous. Merci.

Rich Doucette 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tony grilo 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Crystal Murphy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Murray 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon Richards 
Évaluation :
5

There was a pair of glasses and a water bottle in the truck leftover from the previous customers, but other than that it was clean. Overall it was a positive experience!

Leanne Briand 
Évaluation :
1

Better customer service/employees

MICHAEL ACERO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUKE OAKES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Boyd 
Évaluation :
5

Great service. Great location.

David LAWRENCE 
Évaluation :
5

Just keep doing what is already in place, it was professional with a flair of home town neighbor courtesy!

Richard Mayo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADILSON SANTOS 
Évaluation :
5

Kristine is wonderful to deal with! I've rented a few storage units here over time and will again if need be. thank you!

Ramona Levoy  |  Expérience générale 
Évaluation :
5

Best location around.

Glenn White 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Schwarz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Spinosa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shachindra Tiwari 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Lapiama  |  Expérience générale 
Évaluation :
5

I can't recommend any improvements but would like to commend Tristan for being very helpful..she explained everything about the rate, and mileage so there would be no surprises..and she was very friendly! A very welcoming attitude!!

JAne BROOKS 
Évaluation :
5

Nothing! The service and quality of equipment is outstanding!

Edward Santosuosso 
Évaluation :
5

Very easy to get in and out of facility. The manager was always helpful when I needed assistance. Having a UHaul rental right at the storage facility was fantastic. Will use Concord Storage again if I need storage.

Marjorie Burton  |  Expérience générale 
Évaluation :
5

No complaints what so ever.. would definitely recommend to others.

Athan Kotsiopoulos  |  Expérience générale 
Évaluation :
5

There was a screwup with the online reservation but the worker at the facility took care of it very quickly and got me on my way without wasting any time

William Fleming 
Évaluation :
5

Just to provide a heads up as to where the drop box is for the key as we didn't realize the location was closed early on Saturdays and didn't see the spot right away. Otherwise everthing else was perfect :)

Kelly Orne 
Évaluation :
5

my boss decided to leave the facility as he no longer wanted to keep his office furniture and that he is retiring from his business. your employees were very kind and courteous. Would definitely recommend your facility. Regards Jeannette Dechaves

Jeannette Dechaves  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA CARNEVALE  |  Expérience générale 
Évaluation :
5

CSR very friendly

JOHANNA CUBILETTE 
Évaluation :
5

They were very friendly and helpful!

DENISE WALL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Baldwin 
Évaluation :
5

Customer service was friendly and timely. Everything worked out great!

Shelly Santos 
Évaluation :
5

Le client n'a pas laissé de commentaire.

evan donovan  |  Expérience générale 
Évaluation :
5

Will never up anywhere else! Great UHaul location.

Kevin Colliton 
Évaluation :
5

Excellent établissement

Guiherme Borges 
Évaluation :
5

Friendly, helpful staff. Clean, bright, cheery space and vehicle was new and clean. Quick, easy check-in. Highly recommend.

Nancy Rogers 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie Mendonca 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean Delaney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean Delaney 
Évaluation :
5

Check tire pressures.It was coming up as low on the dashboard alert but tires looked fine.tried to return the truck with air in them but the gas station air pump would not take any cards or change. Flawless pick up and drop off.Fantastic experience.

Lynne Seeley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Russo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Ann Sacks 
Évaluation :
5

I ordered my truck for online pickup , but had to wait almost an hour because the keys were locked inside the building. The person that I dealt with inside was wonderful and apologetic. Somebody changed my reservation to in person pick up, and I really hope that this doesn't happen to anyone else. Truck was well maintained, but only started with less than 3/16 of a tank!

Gary Warrington 
Évaluation :
5

Keep doing that great job!

DARIO MCEWEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Rose 
Évaluation :
5

Everything was great. Very happy with the van, the service and the interaction with your representative.

Barry Corbett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon Kjellman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig Stone 
Évaluation :
5

Excellent service and very friendly/helpful people

Marc Eggimann 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Grainne Mulligan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Stevens 
Évaluation :
4

Nice clean facility.

Cassie Dealy  |  Réservation 
Évaluation :
5

Great customer service. We did not rent a unit

Chris Garofoli  |  Réservation 
Évaluation :
5

Excellent customer service!

Andrew Connors  |  Réservation 
Évaluation :
4

Good experience

JOSEPH MILNE  |  Expérience générale 
Évaluation :
5

I definitely recommend using this storage facility! It was very clean and well organized with great customer service!

Dianna Sutera  |  Expérience générale 
Évaluation :
5

I rented the storage online on a holiday and did not realize the holiday would affect hours.The gentleman and woman I spoke to were very kind and accommodating. Did not move in.I will go back to them!

Privacy Request  |  Premières impressions 
Évaluation :
5

Concord Street Self Storage is willing to work with their customers to help them find the correct size storage unit. excellent!

Privacy Request  |  Premières impressions 
Évaluation :
5

The service provided was excellent!

Privacy Request  |  Premières impressions 
Évaluation :
1

The facility wasn`t open when they said they were. They didn`t have the storage option I selected online.

Privacy Request  |  Premières impressions 
Évaluation :
5

The Office Manager was very helpful. No unnecessary upselling attempts. Nice and Easy.

Privacy Request  |  Premières impressions 
Évaluation :
5

great size, easy move in, clean facility!

Privacy Request  |  Premières impressions 
Évaluation :
2

The customer service was excellent. However the unit was impossible to get to. It was 7 feet deep on top of another unit. We went with other storage place.

Privacy Request  |  Premières impressions 
Évaluation :
3

great advice. Nice operator

Privacy Request  |  Premières impressions 
Évaluation :
5

Gteat customer contact

Privacy Request  |  Premières impressions 
Évaluation :
5

I was very pleased with the service as well as the facilty

Privacy Request  |  Premières impressions 
Évaluation :
4

The reservation online was very easy, convenient and self explanatory. I received a confirmation email immediately after completing my reservation.

Privacy Request  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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