The pick up and return processes at the facility were easy. Using the app was tricky. During pick up the app locked me out so I had to call customer service and ask for help, and the customer service lady was amazing and walked me step by step through the pick up process. Returning the rental truck, the app simply said â€œdrop it in one of the three stalls and return the key to the drop boxâ€. The return stalls had already cars parked in them with no U-Haul branding. I dropped the key after locking the truck in the drop box and afterwards the app asked me to register the mileage and gas meter and take a picture. At that point I couldn't do that since I already returned the key to the drop box. My wife called and left a message. My suggestion is make the app easier to use and less vague by putting the appropriate steps in order, at least for the return process.Muhammad I.
Customer Reviews for Conifer Secured Self Storage LLC
(U-Haul Neighborhood Dealer)
Pour nous contacter
De Forest, WI 53532
Services dans cet établissement :
- Mon–Fri8:30 am–4:45 pm
- Samedi8:30 am–11:45 am
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Marsha S.
Excellent experience, staff was able to accomodate me with a truck the same day I called!Kathy B.
It was a pleasure to work with Cory.Carol B. | Expérience générale
Great experience! Staff was very helpful and friendly to work withStephan R.
Cory was very helpful and made the process easy. We were only there for a short time in between selling and buying houses but if we need storage in the future I would go back.Nicole S. | Expérience générale
Excellent experience overall with renting from Conifer, very helpful staffTyler D.
Le client n'a pas laissé de commentaire.Brandon W. | Expérience générale
Great job!Doug W. | Expérience générale
Manager Cory was very helpful in getting us the correct size unit. We appreciated the clean, dry unit.John R. | Expérience générale
MerciRobert K. | Expérience générale
Easy to work with and very helpfulJames R.
Excellent location, very helpful staff!DOUGLAS B.
Very helpful staff and overall a great experience, will be using them again in the future!joe B.
Cory at Conifer was extremely helpful and accommodating to my rental needs. He made the process easy. The pick up location was convenient and clean. I will be coming back to rent a storage unit, the shop space they have a super nice storage and shop units.Don M.
Staff was very helpful and were able to get me into a truck right away! Would definitely recommend using them!josh B.
Le client n'a pas laissé de commentaire.Paul J.
Corey was great. Professional and accommodating.Richard N. | Expérience générale
Le client n'a pas laissé de commentaire.SEK C. | Expérience générale
Le client n'a pas laissé de commentaire.Carl T.
Cody was excellent to work with. I had to make a last minute change for my drop point and he made it happen. Things will be much better when the construction is complete.Sharon S.
Though I had a reservation for equipment pickup in downtown Madison that was changed with less than 24 hours notice by Uhaul, Corey was exteremely helpful and incredibly prompt in responding to inquiries. While the corporate entity gets a 0 for customer service, Corey gets a 10.William W.
Le client n'a pas laissé de commentaire.Sandra T.
Le client n'a pas laissé de commentaire.Ashley F.
Le client n'a pas laissé de commentaire.ALYSSA B. | Expérience générale
Convenient location with quick, easy check-in and out procedures.Amy G.
I couldn't get the equipment i wanted from a U-Haul site closest to me and had to pay extra to drive 30 minutes away to move 15 minutes away.Allan M.
I had originally signed up for the online 24/7 truck share rental, and the online rental process took too long on site. (UHaul, your online process is TERRIBLE). We went into the office at Conifer instead. Cory was super helpful and we had our keys within a minute! We drove a total of 13 local miles in the UHaul, only 4 of those with a load in it. We returned the truck within 2 hours, and with a gallon of gas we had put in. However, when I received our final receipt we had been charged $8,5 for 2 gallons of gas. We then realized that original contract had the gas tank listed as almost full, when it was only 3/4 full when we got it. I've contacted Cory about a refund on the gas charge, but have yet to receive a response. We need to rent a local UHaul at least once more this summer, and we'd like to do it from Conifer since they were so helpful after our horrible online experience. However, I can't recommend them until our gas charge is fixed.Zachary M.
Excellent service à la clientèle.Jesse C.
Le client n'a pas laissé de commentaire.Tom K.
Le client n'a pas laissé de commentaire.Doug B.
I was extremely happy with every aspect of my experience. Everyone was very helpful and I felt secure in my decision to store my property here.John C. | Expérience générale
Le client n'a pas laissé de commentaire.Chris P.
They were very helpful and accommodating.JON F.
It was a flawless transaction. The staff was friendly and easy to work with and I was in and out with the trailer in a short amount of time. It was a very good experience. Merci.Richard W.
I had originally requested furniture pads. But they said it wasn't on my order when I picked up the trailer and didn't have any on-site. Issue with the cable on the trailer door. Once the door was opened, we could not close it as the cable came off the track. I suspect they knew about it since we were never shown the inside of the trailer.Lynn N.
It was a junkyard.NIELS H.
Very clean, well maintained. Always felt safe with the gates and cameras present. Owners were very friendly and easy to deal with. Would highly recommend.PETE B. | Expérience générale
My experience with Conifer was great! The equipment was clean, staff was friendly and very accommodating; I'll definitely use them againRicardo G.
I found it hard and could not get my boat easy with the business at the front building you can’t drive up to the pad with your boat on because of vehicles and stuff in the wayRandy S. | Expérience générale
Great location to work with, they were able to accomodate me with a truck right away! Would highly recommend using them!Louis N.
Staff was great and very helpful!Marvin S.
Windshield wiper on driver's side does not work (wipe). Exhaust from vehicle seemed excessive.Connie H.
Corey is wonderful to deal with. He is professional and polite and he always answers his phone to answer any questions. Love Conifer storage.Frank Q. | Expérience générale
Le client n'a pas laissé de commentaire.Richard N.
It is not clearly marked. There are 3 different drive ways, none clearly marked. I was lucky to find someone to direct me to the office. After finding the office, everything went smooth. I wish I had rented a truck with a lift/ramp and brought tie downs. The staff in the office were very helpful. My son had no problems dropping off the truck. I'm glad I rented the truck.John S.
Rather upset that I spent over $95 on gas most of it which I did not use. Your policy should be it goes out full and comes back full, not at a fraction of a tank because that is difficult to determine at filling.Leslie H.
Very helpful staff, nice location!GARETT C.
Le client n'a pas laissé de commentaire.Kari T. | Expérience générale
Le client n'a pas laissé de commentaire.John P.
Picked up a car hauler that had a broken front wheel strap called the Deforest Wi location no answer left a message and never received a call back. Nice costumer service...Ronald M.
A little further awsy than I prefer.JULIE L.
Le client n'a pas laissé de commentaire.Douglas G.
No real directions for after hour drop off. I sent an email with photos for drop off. Received a response email Monday when there reopened.Blythe S.
Very helpful staff , helped us unload our car from the tow dolly we rented. Overall great location!ron B.
Le client n'a pas laissé de commentaire.Lynn H.
Le client n'a pas laissé de commentaire.Robert D.
Le client n'a pas laissé de commentaire.Corey S.
Great location to pick up from, they were able to accomodate me with a truck without a reservation! Very friendly and helpful staff!Treyton W.
Great service, excellent location to rent from! Will use them again in the futureRichard O.
I had asked to pick up at the Uhaul in my Madison neighborhood. My email confirmed it. When we arrived at that one on Atlas St, we were told that my pickup had been changed to DeForest which is not remotely close. Nobody even notified me! When I asked why, I was told "Just because this is your preferred location it doesn't mean you'll get it. You'll have to ask them why they didn't call you." There was a 26' truck there but only if I was going round trip so I couldn't use it. By the time we drove to the other one, searched for the correct entrance, found the office, met with the rep who barely looked at me, let alone speak- we wasted an hour!! Horrible customer service all around for pickup and they didn't care. I have never had an issue with Uhaul in the past but will seriously consider elsewhere next time.Lisa A.
After UHaul screwed up my reservation, this location made things right and swiftly.Victoria F.
Was charged for two days even though my reservation was for one day. Reserved two furniture Dolly's but only received one. The location is cluttered with vehicles, hard to find the office or to park without blocking the drive.Sara D.
Great location, staff was really helpful and easy to work with!Richard P.
I booked one truck with one month in advance in order to pick it up in a U-Haul inside Madison. However, the truck was picked up there at 15 miles away from Madison. I think you must try to guarantee a close pick-up place to whom book with enough time.Barbara I.
Better directions to the proper entrance and pick-up area. There are multiple driveways and there were no signs directing to the UHaul pick-up area. There were a great many parked cars in the lanes weaving through the compound. The rental process itself went smoothly and the personnel was helpful.Sandra T.
Great staff, very helpful and clean facility! Will use again in the futureWILLIAM H.
Needs more signage from the street to know which entrance to go in.Mary B.
Make it easier to tell where the office is.Brian B.
It took an hour to get the u haul And I had to call the U haul company and figure out how to get it because there was no one there to give me my u haul they left before I could pick it up, it was ridiculous.Chad L.
Great location, very helpful staff and clean equipment!Burnett D.
Le client n'a pas laissé de commentaire.Sharon R.
The staff was very friendly and the equipment was very clean! Great location, will use again!Johnny W.
Communication is key to customer serviceAlexander C.
The staff was extremely helpful and got me into a truck last minute without a reservation, I will definitely be using Conifer Storage again in the future and I would recommend going to this location for excellent service!LUKE S.
Le client n'a pas laissé de commentaire.David L.
Did not have equipment reserved in truck or available at that location. Did not inform me the equipment was not in the truck as suggested at the time of reservation. Were not able to locate desired equipment at another location, was told it was not available within 50 miles of that location. Found it at another location 20 miles away after leaving the original pick up location. Was not contacted with a pick up location for my truck rental, had to place 5 calls to Uhaul to get someone that was able to tell me if/where the truck I had reserved would be available for pick up.jalissa B.
The online check in took about an hour before we were able to get into the lock box with the key. We called support and were on hold for over 20 minutes and the transferred 3 times and were on hold each time for over 10 minutes each time.David O.
Le client n'a pas laissé de commentaire.Dina O.
Loved the experience! Will use again.Christina H.
The staff was very helpful and had the truck clean, and ready to go when I got there! I would use Conifer Storage again in the futureDeon S.
Everything was quick and efficient. Van was clean and ready when we arrived.Laura B.
It said the tank was Fuller than what I left it and is not the caseMelisa C.
Le client n'a pas laissé de commentaire.SARAH Q.
Le client n'a pas laissé de commentaire.Dale P.
Won't work with customersSara C.
Le client n'a pas laissé de commentaire.Nicole C.
One big improvement would be on the 10' truck to have a loading rails. I had to go out and rent a ramp to load my items up, it was a bit of a hassle. Ramps on trucks are very important to me and probably many others. Thanks for allowing me to respond, I definitely will be renting trucks from your company.CORY R.
Le client n'a pas laissé de commentaire.Monica P.
All good!Kristina O.
The staff was very helpful and nice to work with!zenus B.
Very helpful and answered all my questions.James B.
Very easy location for returning UHaul trucks / trailers. Well lit, dedicated spaces.Paul S.
Le client n'a pas laissé de commentaire.Richard S.
Corey was great!!Tyler D.
Le client n'a pas laissé de commentaire.Jeff B.
Le client n'a pas laissé de commentaire.ROSARIO G.
Le client n'a pas laissé de commentaire.Charles B.
Make it clear where to drop the trailer off. This location was confusing as to where to drop trailer & they were closed when we got thereNancy S.
Let renter know which entrance to use, especially since it's the 3rd one.Richard D.
Le client n'a pas laissé de commentaire.Donald R.
I was re-routed by an automated Uhaul email less than 48 hours before the pick-up time for my rental. I was relocated to a Uhaul location more than 20 miles away (from one within 5 miles). I was given no reason for this, no apology, and no voucher for the extra expense which I would incur due to having to drive an additional distance. Signage was poor at the pick-up location and it took me at least 10 minutes before I knew where I could park my car and where the truck was for pick-up. The dolly I requested to be in the truck was not there. There were no representatives on site that day so I simply had to go to another Uhaul store to rent another dolly. That location was unable to provide me with the appropriate rental dolly since they were out of stock at the moment. I rented a different kind of dolly, but that Uhaul location was, again, unable to compensate me for the cost of renting a dolly, despite the first missing dolly also being Uhaul's mistake (albeit at another location). When returning the truck, I included in the return form that the dolly was not missing and that I should not be charged for the dolly from the original location (since it wasn't there). I have received no notification from Uhaul, other than perhaps immediately after submitting the form, that this discrepancy is being looked into. When I received a receipt 3 business days after my rental, there was no mention that there was a discrepancy in the charges. Overall, Uhaul has failed to communicate with me as a customer and has failed to provide appropriate service.Christopher N.
They staff at Conifer was very helpful, the truck was clean and the facility was easy to navigate! I will use them again in the futureBrady B.
My moving out date changed last minute and I needed a truck with short notice, Conifer was able to get me into a truck the same day! The staff is very helpful and friendly, I plan on using them again in the future!John G.
Le client n'a pas laissé de commentaire.Gene M.
Conifer did a great job getting me a truck for my move, they also were able to get me into a storage unit, all at the same location! I would recommend them for a one-stop shop!Kyle R.
They were very helpful and were able to get me into a truck last minute! I would recommend Conifer and will be using them again in the futureRuben M.
The staff was very helpful and was easy to find where to go, I would recommend this location to anyone!KIRSTEN L.
Ihad to add gas before I could I could go fare. It only had a1/4 of a tank on the gauge.Gean E.
Le client n'a pas laissé de commentaire.ANDREW P.
The staff was very helpful and the equipment return area was easy to find. I will be using them again in the future, they also offer self-storage at the same location!alison H.
The tires didn't have much of a tread and when we dropped it off at the next location, this was noted to us as if we had something to do with it in the few miles we drove it. The pick-up location was not easy to locate. The signage was misleading. And the business felt like a junkyard.Ronald P.
Very nice facility with competitive rates. Very easy to work with. Had unit for nearly 2 years with no issues. Je les recommande fortement.MARK B. | Expérience générale
I was not able to use the facility but the office staff and manager were polite and businesslike. I would rent from them again.john r. | Réservation
Great working with you and the storage worked out perfectJean L. | Expérience générale
We were very happy with the 3 years we had things stored there, very happy with everything , people and the place. Thanks againWILLIAM B. | Expérience générale
I rented my unit for 4 months, was very clean and safe. Everyone I talked to was super helpful and very polite. I would definitely recommend this place to friends and family !!! Thank you!!Jeralee S. | Expérience générale
It was quick and easy!Privacy R. | Premières impressions
It was an easy experience getting set-up at Conifer. I especially liked that they provided a lock.Privacy R. | Premières impressions
Great place, brand new and they have a forklift the are letting me use for free. Helpful friendly people, with a lot of extra that most storage places don`t offer. Highly recommendedPrivacy R. | Premières impressions
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