Évaluations des clients Contemporary Car Company

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Contemporary Car Company

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Pedro C. le

Évaluation :

The customer service rep that was there needs t b more attentive, he also got surprised because I wasn’t going to bring back the car transport, which to me was kind of surprising since U-Haul works nationally, he kept repeating me that he just works there.

Denise J. le

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I was given the run around 2 hours ,the place was close they sent me to Mesa they didn't have the equipment. Keith brought it to us at the place we end up foing back to. It's bad service I will never rent from you all anymore

Crystal Y. le

Évaluation :

1) Guy never told me a price, just charged my card. And said he emailed my receipt to me. I never saw ANY paperwork. 2) It was pouring rain and the guy said you picked a terrible day to hook up a trailer, never offered to help, I had to flag down a different guy to help me hook the trailer to my truck.

Shirley T. le

Évaluation :

When I called in to U-haul, I spoke with an agent (who would not listen to me). My question was "Do you have a truck, available for pick-up, right now, at your Mesa Rd. location?" I then had to answer her "battering of questions" BEFORE she would respond (that is EXTREMELY FRUSTRATING) THEN....she made me "go ahead and make the reservation, and then I can tell you if you have something available" (AGAIN, HUGELY FRUSTRATING)....I complied with all of this "protocol" that she "had to follow" to be told that there was a truck at the Mesa Rd location, available for pickup from 1:15 to 7:15...and when we got there, there were NO TRUCKS available & the poor woman working there, had to call in to U-haul & explain that they keep sending people there, to that location & there are no trucks......Then the agent on the phone with the lady working at the location (Amber - agent, Ella - lady at the location, Saturday Sept 28th) kept asking the lady, Ms. Ella, do you have truck #1208? How about truck #----- etc.....I felt so sorry for the lady working at the location, having to be treated this way, in front of a full crowd of people in her store, that had been sent there & for NO REASON!!!!!!!! Ms. Ella ended up helping me find another location nearby that I was able to go to (where TWO reservations had been made, for the ONE truck that was ACTUALLY THERE) & I gave her a Hug - Not a fair trade, but I thought I would let you know how your VERY OWN workers (in the trenches) are treated by your phone center people & us customers as well.....The LAST thing you want to do, when your movers fall through, is be lead all over town by an incompetent call center employee, that is too stubborn to let go of their "script" & listen & think & actually provide some "customer service"....So, when you asked for how you may improve your service, I'm taking the opportunity to tell you.....Now, again, it's up to you, if you should actually "listen" and "do" something about it......I wish you well! Truly....and feel free to contact me....I don't mind helping further, so that no one else should have to go through that....Truly!

Gilberto P. le

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He could’ve told me that the trailer was a small trailer for cars not trucks

Emmaline O. le

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The whole pick up experience was extremely frustrating. We were under a time constraint as we had movers coming, the first location couldn’t find the 20 foot we had reserved and verified, and sent us to this location. The employees here were rude and unhelpful, the location was filthy with roaches everywhere. They did not verify the contract with us or ask for signatures to verify what we would like, and the total came out to over 100 dollars to what was quoted to me originally. Very dissatisfied with this whole experience.

Steve N. le

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Le client n'a pas laissé de commentaire.

Nicholas S. le

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Le client n'a pas laissé de commentaire.

marcila M. le

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Nothing the customer service was awesome!! The experience was beyond great!!