Customer Reviews for Convenience Mart
(U-Haul Neighborhood Dealer)

Évaluation :

5

all good

Évaluation :

2

This truck was the worst we've ever leased from U-HAUL. It was dirty ( EVEN WINDSHIELD HAD TO BE CLEANED TO SEE TO DRIVE) THE OUTSIDE OF TRUCK WAS DENTED, SCRAPED, TAGGED. The truck did not run smoothly & gas usage was high. This was not the high quality that we generally experience with U-Haul.

Évaluation :

1

Truck was in poor condition. I was given no paperwork when i picked up the truck. Could improve by making sure truck had been inspected & cleaned; paperwork should ALWAYS be available with keys to the truck

Évaluation :

1

For contract number 92172640. When we went to pick up the uhaul truck (we were picking up from a random spot, not a uhaul location) I had no way to get into it. I was never emailed a lock code. I had figured I would be emailed one 24 hours before or I would see it on my account when I logged in on the website or something like that. Being super busy moving, I hadn't thought to check until we got there but I had no email and nothing on my account. I called the customer service line and they told me that I needed to go into the convenience mart (where we were picking it up) to ask for a key. I went in and asked and the worker told me that they don't have the keys, Uhaul should have given me a code. I had to call uhaul back again and this time the person directed me to login to my uhaul account and click on "ready to pick up". I told her that was nowhere on my screen and then she said that someone had forgotten to switch my reservation to active so I had to wait on hold with her for a while as she did that. Once I was finally able to get into the truck, there was no furniture dolly or appliance dolly inside. As I said, we weren't at an actual uhaul location so I couldn't just go in and ask for them. I need to be refunded for those two things as we paid for them and were not provided with them. I had the reservation time for 7 and what was promised at the time of booking to be "easy" took us until almost 7:45 and we didn't even get everything we paid for. I would definitely not recommend to anyone.

Évaluation :

5

parking locations

Évaluation :

5

Van was filthy outside. Not very clean in the cargo area. Van ran great!

Évaluation :

3

Representative was friendly and cooperative. However, vehicle interior was filthy, spilled soda all over the cab and floorboards, trash and debris left in cargo area. I took photos just in case I was charged for condition when I dropped it off.

Évaluation :

1

Maintain the business is all very simple. Cannot make improvements or invest back into the company if this company is gonna be money hungry and not put back into the business that's number rile in business feed your business not your pocket on dumb things. I am not failing your business by not having a good clean vehicle to start with that's on you that you don't care. Care more be honest and don't be greedy

Évaluation :

5

The parking lot was a little cramped. However, the gentleman that checked us in and out was very thorough and helpful. We used the cargo van to pick up girl scout cookies and it was great. We will definitely rent from U Haul next year.

Évaluation :

5

Very helpful staff and easy to rent

Évaluation :

4

Same

Évaluation :

3

The truck was dirty and cab of the truck literally had half of a joint in the cup holder.

Évaluation :

5

continue as is

Évaluation :

3

This area of town was a little sketch.

Évaluation :

1

Seedy location. Disgustingly dirty vehicle. I thought the truck was going to break down at any moment. Weatherstripping on drivers side door was unattached and curled up below seat. I temporarily attached for fear it might interfere with foot controls. To rate the location and truck "Poor" is a gross understatement.

Évaluation :

3

The ac did not work/blow cold air and the gas level was lower than shown on the pre rental picture.

Évaluation :

5

Maybe post estimated gas mileage to make it easier to fill back up accordingly, other than that top notch service and the gentleman that assisted at my location was super cool and friendly and really made my experience great! Thanks again for the great customer service

Évaluation :

1

I got completely screwed and charged an extra day because of a mishandled return, will never use UHAUL again. Most horrible uncaring and incompetent business I have dealt with in decades. Review score - SHIT.

Évaluation :

5

Wow - talk about friendly service! I was a first-time renter so concerned that I'd screw up the submission. No worries, their employee Steve guided me 100 % through. Outstanding customer service - oh, and I grabbed a chicken sandwich (delicious) and Gatorade for the road. For a new store, it's really working hard to offer everything.

Évaluation :

5

N/A this process was a breeze the gentleman that took care of me today was very kind and polite and explained everything at the start to the finish using the equipment and it all was smooth I would definitely do business again with this company awesome job.

Évaluation :

5

Very fast service.

Évaluation :

1

I had a situation where the agent didn’t know what was going on cost me 12 hrs to move an hour worth of stuff I don’t think I’ll use u haul in the future

Évaluation :

1

It was not a good area. Not a U-Haul Store. Unpleased with location.move location