Customer Reviews for Cool Spring Storage
(U-Haul Neighborhood Dealer)

259 évaluations

258 Mallory Station Rd   Franklin, TN 37067

(615) 224-8995

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h45 pm
  • Sam : 9h am à 2h45 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(615) 224-8995

258 Mallory Station Rd
Franklin, TN 37067

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h45 pm
  • Sam : 9h am à 2h45 pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda M. 
Évaluation :
1

I am very disappointed, because I was issued a 10' truck that didnt have a working latch. This was dangerous and a HUGE inconvenience to me since I had to pull over and try to secure the roller door that kept popping open whole driving. I had to use a bungee cord that was being used to secure a fridge I was hauling. Vehicles should be CHECKED before being hired out to customers!!

ROSEMARIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vettina G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Riley M. 
Évaluation :
5

Great service

RUSS O. 
Évaluation :
5

Truck wasnt cleaned out

Caleb W. 
Évaluation :
5

Very professional associate. She was smart and informed and so friendly. Easy going and nice much better than the Mallory Brentwood UHaul.

TINA P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

Rien

RUSS O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold H. 
Évaluation :
5

Cleanest and best UHaul I have ever rented. The lady working the desk made the process super easy. I will definitely be renting from here in the future!

Brianna M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

The UHaul representative where I dropped off the UHaul was excellent! She was very helpful and accommodating! Excellent job!

Jerry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iris B. 
Évaluation :
3

I actually meant to book reservation at the Mallory lane location. I prefer it because it's closer to my apartment, next to a gas station, and full service to buy boxes, dolly, moving supplies, etc.

STACY T. 
Évaluation :
4

Nothing to add

Jane B. 
Évaluation :
5

The checkout was smooth and the service was good. I would definitely use this location again.

Kenneth P. 
Évaluation :
5

I know there is only one person at this place. I was so used to a staff member bring the truck up to you instead of you going back in a fence to go find your truck.

CHARLES G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim N. 
Évaluation :
5

Miss Tammy is kind, professional, helpful. She made the whole experience much more smooth and pleasant.

Dasha M. 
Évaluation :
3

Not my original location. Scheduled pickup at other locstion, because earlier pickup available (2 hours earlier). Notified 2 days before pickup of change. Also, when picking up truck, found new location did not have appliance dolly and packing blankets that I reserved. Not their fault, clerk said they never had it. Delay and much time wasted trying to find a dolly and return home for blankets/towels. Again, this is Uhaul's fault via app, not location. Based on this, will seek out any possible Alternative before using Uhaul again

Adriaan V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

thomas C. 
Évaluation :
5

Windshield was dirty. Clean it.

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
4

It might help the next customer if the return instructions were made a little more clear. Online instructions were not helpful. No real issue here, but just a suggestion for improvement

Howard F. 
Évaluation :
5

Friendly gal at the front desk, very helpful, happy with the transaction.

David P. 
Évaluation :
5

Tammy was great!! Very helpful and accommodating.

Joliat N. 
Évaluation :
5

Very friendly representative, she was awesome!!

TAYE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerod H. 
Évaluation :
5

Tammy was very welcoming and knowledgeable!

Laura C. 
Évaluation :
4

Tami was great helping and advising me through the rental process. A real professional ! Thank you U-Haul !

Matthew F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug G. 
Évaluation :
5

Nothing. Everything was great! Thank you

Mary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew K. 
Évaluation :
5

Pretty smooth transaction, not much. Thanks.

Matthew T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES E. 
Évaluation :
5

Tami was absolutely Incredible!!!! Best experience I have ever had

Clint M. 
Évaluation :
5

Ensure USB ports / power sources are functional. My truck had USB ports that were pushed through the dash and I was not able to power my phone, which was needed for GPS purposes. Truck was clean and worked perfectly other than that.

MARK M. 
Évaluation :
5

The customer service gal was excellent!!! Polite. knowledgeable. The office was very clean. I will recommend!

Rourk M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Tammy was friendly and helpful

JACK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORLIN D. 
Évaluation :
4

No uhaul personnel available. But storage unit rep was very kind and helpful

Robert G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew T. 
Évaluation :
3

The people working at the time of pickup was really young. The guy asked if I wanted him to hook up the Uhaul to my vehicle. I said yes. I have been using that Uhaul location for the past 10 years. They have automatically hook up and unhooked my Zuhaul equipment during every encounter. If I had to hook up and unhook my equipment, I would go elsewhere. He was a young male kid. I wasn't convinced he knew what he was doing. He was also asking his female co-worker if what he was doing was correct. He shouldn't be working there. I won't be using his services again. Mitt confident my equipment was hooked up correctly.

Hulet T. 
Évaluation :
1

I was scheduled to pick up a 10' truck at 5:00 am. It was behind a locked gate and didn't have the code to get in. I was able to chat with someone online to get the code, but then the key wasn't left for the truck, so I was not able to use it.

Donna B. 
Évaluation :
3

I know you subcontract labor but when navigating their website, I was asked to check AM, afternoon, or evening. I didn't realize that specifying a time came later in the process. A note to that effect would be nice for newbies.

Arthur D. 
Évaluation :
5

The person who helped me was very polite and well organized.

Ben B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Already very good, doesn't need improvement.

JP R. 
Évaluation :
5

Very friendly at the pickup location, he needs commended! Uhaul rep Jim Price who I talked with on phone was very professional, friendly, and able to help me out when there were issues with 24 guarantee. Very pleased with this rental

TEDDY B. 
Évaluation :
2

Unfortunately, I had to wait for over an hour for an employee to arrive to rent me the truck. I waited in the hot sun and made 2 separate attempts to call the corporate office to get a manager there to finalize my rental. I was assured both times that a manager would be on site within 15 minutes and in neither case did that occur. When the manager finally did arrive, he had VERY little interest in providing good customer service. He didn't even walk me to the truck I was to rent. Honestly, this ranks as the lowest of all of my experiences with U-Haul. I chose U-Haul precisely because I've had such great success with the company. In this case, however, I would not recommend this location to anyone without change in management.

ALLISON A. 
Évaluation :
1

They didn't have any furniture pads. The original invoice showed a charge for the pads. I went in to get it corrected and he said there was no charge but then my final invoice showed the charge. I was also Then for some reason I was charged for 2 rental periods. Even though the facility was closed and it was after hours and I was assured I could return it when I was done.

ROGER B. 
Évaluation :
4

The truck was pulled in forward. This location requires a backout and turnaround. I have a CDL which is the only reason I was able to complete it. The location has space available for the truck to be put into a straight pull-out.

CHARLES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
3

Arrange the equipment where customer want to pick up.

Muhammad Zafar J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucille S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rocky B. 
Évaluation :
4

Very friendly.

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela P. 
Évaluation :
5

The employee was so nice and professional. Very convenient location. Merci.

DONNA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Polly C. 
Évaluation :
4

The only issue was parking.

Robin D. 
Évaluation :
5

Nothing. It was great and the person working the desk was outstanding!

EDWARD T. 
Évaluation :
5

Great customer service! Thankyou!

ROGER C. 
Évaluation :
2

Overall, the person working the front desk was nice, but the logistics & wellbeing of the equipment were not great. When I called to book the uHaul, I was given inaccurate information about which uHaul option would be cheaper (in town v. drop off). I was told a drop off in Nashville would be cheaper, when it would actually be 2x the price. Then, when I went to pick up the truck the gas was lower than described and the truck was filled with broken glass. I went to report the problem after reaching my location and could not report it online. Then, when I went to check the truck back in the website would not allow us to check in because of a glitch with location services. There was another group nearby having the same difficulty.

HANNAH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED M. 
Évaluation :
4

Myself and someone else who were returning trucks couldn't photo the mileage, and fuel because of location detection and my phone was set to be found by location, as it always is . That's was frustrating and I better not be charged more for something that wasn't my fault. I took photos of those things for record.

JOHNATHAN V. 
Évaluation :
4

We utilized the after hours drop off process. The next morning we received a correctly priced receipt. The location was clean and also was a storage unit while we did use the storage units it is well equipped and IHUAL specific

MICHAEL JOSEPH S. 
Évaluation :
4

It was ok….

ROBERT S. 
Évaluation :
5

Cab of truck was filthy - otherwise truck in good condition

Jeffrey B. 
Évaluation :
5

Quick and easy with great customer service!

IVAN C. 
Évaluation :
3

I was told I can drop off at any uhaul location and when I went to drop at this location 1,5 miles away, the person there simply made no effort to help. I had to call 800 number and have the drop off changed and then he took it. Felt like he wanted no part of this.

MURALIDHAR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERRIT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL M. 
Évaluation :
5

Friendly service. Fast check in. Convenient location. Overall a great experience.

WENBIAO C. 
Évaluation :
4

Do not have drop off location different from pick-up location. I parked my car at the pick-up location and had no way to get back since the drop off location was different and no ride was offered. Very, very poor service!!!

DANIEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RON T. 
Évaluation :
5

Never got my furniture dolly or furniture pads

Leonardo A. 
Évaluation :
5

They were extremely helpful in helping me with the on line requirements which j found difficult but he took care of everything for me, very helpful, I will definitely rent from this location again.

LAWRENCE D. 
Évaluation :
5

Nothing. It was great as was property manager Tobius!

Samuel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANKLIN W. 
Évaluation :
4

Nothing the customer service was excellent!!!

EDWARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANNA T. 
Évaluation :
4

I received a charge with 50 miles charged when I only drove 21 miles. I was told just guess how many miles I would drive before I left. That I would be charged for actual miles driven. I called the rental location and still have received no response. Ripped off for twenty something dollars. Other than that the service was fine.

RANDOLPH S. 
Évaluation :
5

Very happy

Cynthia M. 
Évaluation :
5

Stay the same

Claude P. 
Évaluation :
4

Location drop off was handled very quickly and they took care of documentation of checkout . Did not check inside truck while I was present Which was swept with folded furniture pads. Took my word for it. Was gone in 5 minutes.

Eric F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin G. 
Évaluation :
3

sorry, i did not go to this u-haul site

Joseph R. 
Évaluation :
5

When a reservation is made for a specific type of truck it should be guaranteed. I rented a 10' truck and found out that they changed locations on me and didn't have any available so they gave me a 15' truck. What's the point of reserving something if you don't get it?

Brian S. 
Non les évaluations ont été soumises pour cet établissement.

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