Le client n'a pas laissé de commentaire.Kalai G.
Customer Reviews for Cooper & Chandler Mobil
(Location de camion et remorque U-Haul)
Pour nous contacter
Chandler, AZ 85225
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 8h am à 2h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The location did not have the equipment ordered yet I was charged for it.Windi B.
After completing the return online, there was no key drop box. We spoke with the man at the gas station, and he said he takes the keys. Hopefully, this is accurate. This location needs more accurate descriptions, as a key drop box could not be found.Michael S.
I went to pick up my truck on 6/22/21 at 8 am and was not able to get it until 9 am. I confirmed the pickup time on Saturday, August 21st. Not happy about waiting. I also was not aware of the charge for insurance that was added since I was not told prior. My state farm policy covers me for rentals. I would like to see a credit of $ 100 for my troubles.Raymond M.
Le client n'a pas laissé de commentaire.Joel M.
I was treated with respect and courtesy both at pick up and drop off. Great folks to deal withELIZABETH P.
The second verification at the pickup makes no sense. Who has there passport on hand just in case at the uhaul pickup.Michael M.
Le client n'a pas laissé de commentaire.LATANYA L.
Charged me for two days when I only had it for two hours and charged me for way more miles than I drove.KORWIN N.
I prepaid for my uhaul rental before my move. I dropped the truck off at designated location early. The personnel was not inviting, friendly or helpful in anyway. She charged my debit card 187 dollars and told me she doesn't know why but that I have to pay it. I did not approve my card to be run nor did I sign anything approving a payment. I will be taking this further up the ladder until this is resolved. This is unacceptableEDWARD D.
Le client n'a pas laissé de commentaire.JOHN G.
I did not receive the furniture pads that I requested. Please make sure the orders are totally correct.Bruce P.
Excellent Customer service 👏maritza P.
Pickup and drop off was easy. Staff was very personablePhyliss S.
Make sure the alignment on the van is correct the vehicle had massive alignment issues and drained gas because of that.Andrew L.
The lady who helped us was nice I just didn't like the area and locationVictoria A.
Le client n'a pas laissé de commentaire.rodney E.
Everything went smoothly and was easy. Would use this location againJanae M.
Le client n'a pas laissé de commentaire.Salvador V.
Le client n'a pas laissé de commentaire.Cody C.
The people are great- Quick-efficient and super nice!steven G.
Never went in this location as it was rented by phone and picked up elsewhereVicki S.
Air cond did not work driving over 50 miles per hour, truck was empty. WAS A HOT TRIP FROM PHOENIX TO TUCSON AZ.robert allen M.
The truck was not clean from inside and out side. The outside was so muddy and there was only 1/4 tank of gas. The truck was so old that it did not have all the safety features and especially not cruise control. They did not provide furniture blankets which I ordered and paid for. The U-Haul representative was rude and uncaring, stating they could not give me what they did not have. She offered no solutions. They made me drive to another location which also had no blankets. I asked that location to call around and no other locations were answering the phone. I went to the third location and finally was able to get them over there. I drove more than 25 miles around the city looking for the blankets. This is really unprofessional service since I pre ordered them in advance. By not having the blankets available, my trip was delayed due to no fault of mine.Said A.
Le client n'a pas laissé de commentaire.Stephen L.
I have used this location before, never had an issue.victor C.
Le client n'a pas laissé de commentaire.Aaron G.
Le client n'a pas laissé de commentaire.Lisa J.
Lack of experience loading/unloading. The $120 agreement became $300Victor C.
Le client n'a pas laissé de commentaire.shane W.
I selected this location when I reserved the truck a month in advance. The day I picked up the truck I confirmed this drop off location. When I pulled I was met by an employee who said you can't drop the truck off here because we are at our limit. I explained the above mentioned reservation. She said can't help you my boss said do not let anyone drop off a truck. When asked what she thought I should do she said â€œI don't knowâ€ So I decided to to an after hours drop off at that location. That process went fine. Left the keys and truck at that location.Bryan B.
Hello, no one available to check in the vehicle. I left the truck and then returned later to check in the truck but still no processing person available.Patrick C.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.Melany L.
More comfortable trucksAmer S.
Make sure the truck is cleaned and washed and go over the inspection of the truck with the customer. The customer service at the location i picked up the uhaul was excellent but they just handed me the key and that was it.davina A.
This entire experience was awful. First, my pick up location was moved three times. During this process, I was charged for the initial pick up location (which was cancelled) and charged again for the final correct pick up location. Altogether, having $1000 taken out of my account unnecessarily. When the initial order was cancelled, the equipment I had initially ordered was not transferred to the new order at the new pick up location therefore I had to go back to get it. The truck we were initially assigned was TRASHED with dog hair and cigarette ash. We asked to swap it for a clean truck. Then my drop off location was randomly changed to a location an hour awaySusan L.
Le client n'a pas laissé de commentaire.Catherine T.
Didn't have everything I was charged for (utility dolly) and the van needed a wipe down. The cup holder had leftover soda in itChristine D.
The person working was really nice and helpful. The only issues I had with the whole experience was calling the uhaul customer service. Heidi was rude when i called to get the information about my order and confirming there would be a truck there (she was looking at a cancelled order that the previous agent had cancelled because there were 2 of the same order. she kept insisting I asked to cancel the order...meaning the one I was going to use,not the repeated order...she didn't see the proper order for quite awhile, i told her over and over the agent cancelled the duplicate) the employees at the centers where I dropped off and picked up were fantasic! You need to train your in house customer service agents better. The first one was nice but not too sure of many parts of the processMICHELLE S.
Le client n'a pas laissé de commentaire.wesley M.
Have someone onsite who knows who is trained properly to rent the U-Haul. I was billed wrong at the rental and then when I returned it during the hrs of rental operation there wasn't anyone there for U-Haul and I had to return online. I was treated rudely and the staff is unprofessional.Dennis L.
It took a little while because our reservation had been kicked out of the system because we missed the confirmation phone call. The lady was very nice even though I was a bit impatient and irritated.Dennis H.
You moved my confirmed pick location to another site that was 20 minutes further from my house. The truck had crackers in it. The site was not ideal for pick ups since it is a gas station so the station attendant took almost 20 minutes processing my already checked in reservation because she had to tend to gas customers and me. My prescheduled reservation had to be redone because her system didnt have all the details.Greg L.
Educate staff on the difference in pricing for one way flat rate vs per-day rentals. The staff that helped me was telling me all sorts of wrong stuff and didn't know there was not a per-day charge and was advising me incorrectly.Bradley B.
Le client n'a pas laissé de commentaire.diona B.
Le client n'a pas laissé de commentaire.Elieen C.
Drop off location advised they can not take the 20' U-Haul truck due to no space. Parking lot had one U-Haul truck with a large amount of space. Attempted to contact pickup location over the phone but did not answer the phone after multiple attempts.Joseph L.
Lady was unprofessional & not willing to help. Also wanted me to wash truck from driving in snow. UnbelievableJohn B.
Make sure convenience store workers understand any updated methods of registration, I spent an extra 40 minutes at the location after the truck was supposedly in my possession because the worker didn't know about the appLeo S.
Since it's mainly a gas station, my original location to pick up did not have my size truck and I was diverted here...however the other items in my order were not available to me at this location since it's a gas station and I had to go to a dedicated U-Haul location for them.PHILLIP B.
The UHaul location on Concord and Chandler Mobil was not staffed or prepared to rent a truck. The first truck had a flat tire which required me to return it after I drove it across the parking lot. I had to help the convenience store cashier check out the first truck, cancel the first rental and rent a 2nd truck. This was very poor to no customer service and I will not recommend this location to anyone that needs to rent a truck. No accessories (boxes, tape, blankets) were available to purchase as well. Unacceptable.Mark B.
Truck was very dirty... not something that I would send out to a customer. Location was OK... not well versed on the process.Wayne I.
Service station with one employee on duty. She has to man the register, answer the phone, turn on gas pumps, all before renting UHaul equipment.John B.
A last minute rental was made fast and easy by the local staff.Dean D.
Le client n'a pas laissé de commentaire.Matt T.
Le client n'a pas laissé de commentaire.Sheri T.
Le client n'a pas laissé de commentaire.ANDREW P.
Le client n'a pas laissé de commentaire.Ronald M.
I had to return it without gas, and extra miles, as I spoke with Craig at Uhaul, who knew I ordered and paid for a 26 foot truck and no one was available, or their shop was closed. We waited for over an hour and Craig got me a 20 got truck, even though a week before I ordered the 26 foot and the money was taken out of my account! The gentleman at the mobile station was nice and said he would let his manager know and I could call Craig back if anything didn't match up.Susan S.
Amazing customer service. Ivy is a little gem, and Michael was superb when the main software wasn't working. Extremely impressed!!Vanessa D.
Truck had not been service . Transmission light on, oil life was 0 %.leoria C.
Employee did not know about the reservation or the rental process. They had to get their manager on the phone. The manager was able to remote in desktop computer to handle the online check in.Jacob R.
A receipt should have been given at the time of return to this location. Instead of waiting for a manager to email it back to me later.Betty D.
This location was outrageously disorganized and unprofessional! We were given a hard time for not being there at the exact pickup time (ridiculous) and the man helping us didn't seem to know what was going on. If this location had been my 1st experience with U-Haul I'd have NEVER again rented from them. We had originally reserved a 10' truck and supplies from our chosen location, but were sent to 2 other locations, at which time we were given a 15' truck and were only given half the amount of furniture pads than we'd paid for. We had a 16 hour drive ahead of us and a larger truck that sucked up more gas, they tried treating it like they were doing us a favor by upgrading us but it wasn't what we needed or wanted. And I think we deserve a refund on the furniture pads that we'd paid for but weren't given and they never even offered. Just terrible.Josh G.
Customer service was horrible at second place! They screwed up and I had to call customer service and have them on the line to help the people fix their screw up. The manager at the original place was awesome! Great customer service!!! Would recommend him and that place to everyone.Michael H.
No commentPean R.
Best u haul. Experince I ever had thank youbruce G.
To training better the people in the gas station to do the paperwork right . I did not received deposit yet my deposit . Please do somethingRene I.
Owners were super nice and very helpful when returning the equipment. Picking the equipment up was a hassle. The girl did not seem trained and could not figure out the rental codes. Some of the dollies did not even have codes written on them which is why the initial pick-up cut into 45 minutes of our rental time that we reserved.Mackenzie M.
Le client n'a pas laissé de commentaire.Adam S.
Need to have extra parts such as wiring harness and plug adaptors.frank M.
I had to hook up the trailer completely and test the lights myself. First I had to take a 4-wire pigtail off of another unit to make my rental unit light's work. They did not even come out of the store. I had reserved and paid online yet the checkout process took 30 minutesRYAN M.
Le client n'a pas laissé de commentaire.Kevin K.
Was not a uhaul location, it was a gas station. The attendant charged me $55 for gas which overfilled the tank beyond the 3/4 to full and would not credit. Attendant also charged $141 for the 3 days and then another $311 for ??? Now I have to spend more time to track everything down and find out why I was charged over $450 for 2 days on a truck that was supposed to be $59 a day.Mark C.
Le client n'a pas laissé de commentaire.Gary L.
It was fine. I already had a horrible attitude and experience because of the terrible buisness that I picked the truck up from. And the fact that I paid for blankets that I never received!!!!!Cristian E.
I had a horrible time picking up the U Haul at this location. Nobody seemed to know how to rent the truck to me, and it took over an hour. Very frustrating!Keith F.
Le client n'a pas laissé de commentaire.miike O.
Le client n'a pas laissé de commentaire.joe D.
Hire someone who actually knows what they are doing. I will not use U-Haul again due to the terrible service at the drop off locationthomas W.
Le client n'a pas laissé de commentaire.Rebecca M.
Le client n'a pas laissé de commentaire.Craig C.
Le client n'a pas laissé de commentaire.NIPA W.
Keys were not ready and even though I did the express check in online, I still had to wait to be helped by the cashier and fill out paperwork.Steve M.
Le client n'a pas laissé de commentaire.Travis T.
When i made my reservation online i chose Uhaul because of the location! When i showed up to pick up my truck at that location it was not there... and then having found some obscure follow up email you informed the truck was at a different location from where i had originally chosen. The chosen location was only a "Preferred" pick up site!! Now i don't know what F'n V.P, in your company that probably got a raise...came up with this stupid idea! You cant Jerk people around when they make a planned reservations at both Pick up and drop off and think its okay to send them to other locations to get there truck! It cost me a $40 cab ride out of my way to go to that other location to get my truck.. (which should be reimbursed asap!) I spoke to Sylvia the area manager in Palm Springs and she said she would! Have not seen that yet!! Then when I got to my destination I got another email stating that my "Preferred" location for drop off would not be available,,, ABSOLUTE BS! Your customers choose locations for Pick up and Drop for many different reasons.... NOT to make it easier for you,,, ever hear of customer satisfaction! When a reservation is made at a location the truck should be there or have it delivered on site by Uhaul personnel from wherever it is!! This basically amounts to "BAIT and SWITCH"! The Attorney General would probably have something to say about this practice! I've used Uhaul in the past and this was this first time this issue has come up! I don't know if its a new policy for you, but it SUCKS! I will definitely reconsider who I rent with in the future!Scott A.
Le client n'a pas laissé de commentaire.Daniel S.
Fantastic experience, in and out with a trusted brand. Much easier than the lines and stress at the U-haul store because they never have enough service reps working to handle the customer load. Will definitely look for the "off-site" rental locations again!!!Kelli C.
I return other U-haul like U-Haul Neighborhood Dealer. You know I just drop off key in the box. Yesterday I get the email and I saw my total is 234$. I don't know why.Yuqi M.
Le client n'a pas laissé de commentaire.Samantha W.
Le client n'a pas laissé de commentaire.Esther O.
Give paperwork to your customers. We were sent out the door with no paperwork. We were told that this location's printer was broken. Consequently we were overcharged for the truck and charged for fuel since there is no record of how much gas was in the truck when we picked it up. And we picked it up from a gas station! We filled the tank to the spot it was when we picked it up but are being charged. Had the tank been full when we picked up the truck, we would not be having this issue.Julie B.
Le client n'a pas laissé de commentaire.abnel D.
Barely spoke english. Took over an hour to process even though I prepaid.Joshua M.
It took an hour and half to finally check out. I had to call uhaul to help the vendor be able to charge me so I could take the truck. Uhaul customer service was excellent. This vendor needs training.Cynthia B.
I did not want The insurance coverage at time of pick up because my auto insurance covers in town rentals their computer system would not allow me to back out the insurance so I had to pay additional money for no reason I was not happyMike B.