Customer Reviews for Cooper Roofing Ltd
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Red Deer, AB T4P1A4
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 4h pm
- Sam - dim : 9h am à 3h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Brennen V.
Le client n'a pas laissé de commentaire.Dylan R.
Your after hours drop off system is difficult to work with. No one tells you you have to take photos at drop off time. The system will only let you upload directly from your phone camera not your photo gallery. Which doesn't work well once the keys are already in the drop box.Gregory A.
I would use this location againSean M.
The location and staff were not an issue. HOWEVER...I was extremely incovienced by the fact I didn't get my rental on the day I scheduled because systems were down....I was not even called to be advised when systems were up again I had to just re book my van....no compensation ...it cost me more money due to a rescheduled date. I'm very upset with uhaul and will be calling the better business bureau if my issue isn't rectified with come type of compensation for the extreme inconvenience and ignorance to try and fix the issue.Thelony M.
Le client n'a pas laissé de commentaire.Richard B.
Le client n'a pas laissé de commentaire.Tammy I.
We were the only ones inside the location wearing masks as per Provincial Guidlines. There were maskes available, and one employee asked for and received a mask. Not a big deal it is a privately owned business that operates UHaul as a side business.Shirley C.
Le client n'a pas laissé de commentaire.Darryl H.
Automated online system needs a lot if work. It failed to properly process either pick up or return of the vehicle. Staff at this location however were wonderful and friendly.Robert F.
Le client n'a pas laissé de commentaire.Todd H.
Make sure guaranteed booking is guaranteed. Make sure moving blankets are there when customer pays for them. Follow-up with customer after terrible experience. None of this has happened for myself and I'm still awaiting to hear from management to try and make this experience a little better.Matthew L.
Very freindly serviceGordon J.
Le client n'a pas laissé de commentaire.PATRICKS H.
Le client n'a pas laissé de commentaire.T Reynaldo V.
Staff was pleasant, efficient and easy to deal with! The exterior of the trailer could have used a wash.Joshua H.
Le client n'a pas laissé de commentaire.Daniel M.
few issues - traveled to Innisfail 1st to get a trailer and had flat tire on it so they sent me to this location. they had a trailer. The trailers do not have jacks on the hitch and are very heavy and awkward to move by yourself - end up with pulled back or pinched fingers. when i dropped it off next day had computer issues and took 40 minutes to check out - the area to park trailer in the back yard is full of deep holes and mud - got my shoes totally full of mud that packed into my truck and truck got muddy outside as well (20 dollar car wash required from that). They could use way more tie down areas in the trailers, 1 tire worn badly, should have spare tire for trailer and jack on the front so people do not hurt thier backs lifting the hitch from the ground to hitch.Stanley K.
Le client n'a pas laissé de commentaire.dawn O.
Amazing service! Would recommend this uhaul station over all else!kristen P.
Very affordable and streamline. Why anyone would do a move not using this service is shocking to me.Darren P.
Le client n'a pas laissé de commentaire.Savanna F.
Don't charge me for two day when it should have been a one day rental.Jennifer P.
The lady at this location was very friendly and helpful. She corrected the paperwork due to Uhaul system down when I picked the trailer up. Excellent job.Blair G.
Le client n'a pas laissé de commentaire.Catherine M.
It was a great timeJared M.
When a cclient's renting a uhaul , do not pressure them to return it when there is an active credit card in file to return itScott L.
Le client n'a pas laissé de commentaire.Kelly T.
Le client n'a pas laissé de commentaire.Garnett B.
Le client n'a pas laissé de commentaire.heather B.
I've used this location twice now in the last two weeks and I can say they are the most understanding, genuine and amazing people ! They have been nothing short of amazing and this is the BEST location in Red Deer. They have made my moving experience a breeze and I will remember my experience with them forever. Thank you to you guys at Cooper Roofing. I'm sure I'll see you again but hopefully not too soon hahahaLaree P.
Le client n'a pas laissé de commentaire.Ryan S.
Transaction was smooth and efficient. Stop was friendly and informative. I will definitely use this U-Haul branch againDavid D.
Have more janets as customer reps ages fantasticEdward J.
outstandibg service as usalScott C.
Moving is always stressful. The staff here are so friendly and accommodating , it actually makes that day a better one for us. Thanks to all. Wayne and Lonnie Fawcett Red DeerLonnie F.
Ensure truck is in better condition. The cup holder was broken so the second we got on the highway drinks spilled everywhere. Also it was a nightmare to drive back full on the highway. Really needs a alignmentBreanna P.
Le client n'a pas laissé de commentaire.Ibrahim A.
Le client n'a pas laissé de commentaire.Ryan D.
The staff are not professional at all. I was told on 2 separate occasions that the roofing company was priority and they had to let me go. My reservation was processed incorrectly and the drop off location was also not entered correctly. I'm not sure if anything actually went well. The lady that was working on Saturday definitely tried to rectify the situation but the others were awful.Kenneth K.
Given a trailer that was in a mud pool, with a bent hitch bolt, with a hole in the roof and dirty inside. They swap out the trailer and rep that did so was fantastic, we just lost an hour and a half of time.Mark K.
There's nothing to improve on. The staff were amazing to deal with. Even with last minute changes. They helped make moving day run smoothly!Kori C.
Le client n'a pas laissé de commentaire.Lenny G.
Le client n'a pas laissé de commentaire.sy Ian D.
We have had a great experience every time we use this location.Second Chance C.
Le client n'a pas laissé de commentaire.richard R.
Le client n'a pas laissé de commentaire.Annabelle M.
Le client n'a pas laissé de commentaire.sherry D.
Le client n'a pas laissé de commentaire.Kenneth W.
Ensure add on equipment and servicing of the trucks is kept up to standardDerek C.
Le client n'a pas laissé de commentaire.Karolyn O.
Very friendly gal help us on pickup and drop off !Joshua R.
Le client n'a pas laissé de commentaire.Kelly D.
Le client n'a pas laissé de commentaire.Ibrahim A.
This was a one off... The first van had a low pressure turn engine off light and the second had 6 blankets in it from the last user and I swept it out before and after I used it... Tara was excellent as usual... I have another truck booked for this SaturdayMichael E.
Well located, easy to find.lindsey L.
Le client n'a pas laissé de commentaire.April P.
Le client n'a pas laissé de commentaire.Nicole W.
Great customer service. Very accommodating!Cyle F.
Easily were able to drop off keys and were informed that we were good to go.DESTIN M.
Not really a bad thing but the girl at the desk took my word that the gas was where is needed. And she didn't have a credit card from me to charge extra if it hadn't been? I had made sure that the gas was actually a bit more than when I got it but maybe u are loosing gas or money when things aren't being checked upon arrival/return?Brett G.
Le client n'a pas laissé de commentaire.Joseph H.
Le client n'a pas laissé de commentaire.James B.
At this location you don't need to do a thing . The lady was an absolute fun and professional. Very good experience. One suggestion Find more fantastic people like her to rep U-Hail locations .She does it rightBradley B.
Le client n'a pas laissé de commentaire.Matthew J.
Le client n'a pas laissé de commentaire.Dylan S.
Le client n'a pas laissé de commentaire.Momodou K.
The rental process was super rushed and I was booked at the same time as IT was doing maintenance work. This made it so that they rushed and missed informing me on things that, in the end, cost me a lot more. I am less than impressed.Nolan W.
Le client n'a pas laissé de commentaire.Ioannis G.
Le client n'a pas laissé de commentaire.Kevin R.
i would consider this location a model location. two thumbs up to them and thank you for everything.Mark R.
I asked for a unit with winter tires as we were driving thru the mountains. Not the case.PATRICIA B.
Le client n'a pas laissé de commentaire.Wes C.
We were not charged what we were quoted at all. The 19,95 $/day is apparently only for a 4 hr day not a whole day, which is not made clear. We were charged insurance which we were told upon reserving the vehicle that we would not have to pay if we had commercial insurance coverage for rentals - which we do. Upon pick up, the vehicle still had garbage in the doors from the previous rental and there was 3" of snow and ice on the windshield with no offer to remove it or anything to remove it with. VERY POOR CUSTOMER SERVICE!Stanley M.
Friendly, personable receptionist. Easy, smooth transaction. Excellent service!Robert N.
This location is always amazing to deal with but I have found that no matter where you get the equipment from it is always in rough shape and poorly maintained. Seems to be just a uhaul thing.Vanessa H.
Very knowledgeable and professional. Made the experience pretty stress free.Ronald S.
Le client n'a pas laissé de commentaire.Denise H.
Thank you for all the explanations and great service.Mary H.
Le client n'a pas laissé de commentaire.Dan H.
The location was great, but the booking system and communication between UHaul and Cooper Roofing was not. Cooper Roofing did not have my reservation on its system and nobody was there at my reservation time so I could get the trailer. Luckily, the owner stopped in and found me waiting in the parking lot, and then called someone else to complete the check-out process. She said there were no reservations on her screen when she left at 3pm. I made the reservation for 3,45pm around 11am. I was then asked to return it early as there was another renter the next day. When I did return it early, the attendant said there wasn't another renter. This isn't the first time something has screwed up with the technology around the app, taking pictures, making reservations, etc. I still haven't had an incorrectly charged insurance fee from a prior rental refunded and have asked 3 times. If there was a competitor, I'd try them out. In summary, the location is great, but the booking process is terrible.Mitchell S.
Everything went goodRichard P.
Le client n'a pas laissé de commentaire.Barb D.
I thought the service was ok, appereciate that you have this service. Was a good truck to use. Merci.don F.
Le client n'a pas laissé de commentaire.Dylan S.
It was a very smooth process all around. Professional, courteous staff and clean equipment. I will happily rent from here again.Lyndon N.
Le client n'a pas laissé de commentaire.Jeanne J.
I left a bag in my truck and called immediately to let the location know. They called the next day and said it wasn't there. Called back a few days to say it was found later. I won't and picked it up today and the copper Roofing staff took all the cash out of the bag and left 10 $. This was the absolute worst move of my life and you have lost a customer. I won't ever use Uhaul again. You are still trying to charge me for what ylu promised covered and I was stolen from.Roxanne P.
Le client n'a pas laissé de commentaire.Dale S.
Wonderful friendly prompt serviceShena B.
Le client n'a pas laissé de commentaire.Jeremy S.
Just walked in and the 2 young ladies were very efficient and helpful to get mecon my wayEarl P.
Le client n'a pas laissé de commentaire.James M.
Friendly staff. Great service!Joseph K.
Great and friendly people, great service! Fortement recommandé!Jonathan B.
Le client n'a pas laissé de commentaire.Anne G.
We booked to pick our truck up at 9:30am. We had people driving up from Calgary to help. We had multiple appointments booked to make it work. We had a time arranged with landlord for walk-through based on a morning truck pickup. We were notified on Friday night that we could only pick up at 1:30pm. This completely derailed our entire day. Our help had to re-arrange childcare. Needless to say I'm extremely disappointed in Uhaul. I will not use this service again unless I can be guaranteed a pickup time.Timothy S.
Was a great experience Friendly people and swilling to help where they can.Diane W.
Windshield could have been cleanedJohn K.