I thought I might be late to return the vehicle so I called uhaul to see what to do about it. The uhaul rep told me since no body was waiting for my vehicle I could keep it an extra day no charge. This was great until after I turned it in I received a 95$ charge for the extra day. I am not happy because it's possible I could have turned it in on time and only called to see what the procedure would be if late. To some up, I was told I would get a free day no need to turn in on time, only to be charged anyway for that day. Not good
Thomas H.
Customer Reviews for Coopers Automotive LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This place is terrible. Staff is hateful, extremely unprofessional. Did not want to be working Did nothing to help unhook or park the trailer.
Darrell G.Great service
John C.Didn't have my dolly I reserved and didn't try very hard to find one for me. When dropping off truck older gentleman was short and kind of rude like I was interrupting his day
Eden M.Fast, efficient and friendly service.
Roy S.I was upset they confirmed me to a closer location and then called me back and stated they had to send me to a another location that was farther away and cause me to pay a lot more on mileage. Not a happy customer at all.
Serrran H.I requested a dolly several days in advance and was told there wasn't one available when I picked up the equipment. Service could have been faster as well.
Allison H.Very easy process! Very satisfied!
Victoria M.Make access easier
Randy K.Excellent experience! Professional employees!
Kevin F.Easy drop off location.
Lori M.Ive never rented a uhaul truck from any location in which l didnt pray that id make it back without breaking down. But I like luving on the edge. & I didnt break down.
Warren D.The check engine light in the truck was on. I had higher expectation for what I was going to get, but it got the job done.
Josh W.The older man on site made derogatory and racist remarks in front of black staff members. Appalling!
Mark M.Selection of available trucks was fantastic. Service and technology used was fast and outstanding.
Cliff S.I was overcharged
Olivia D.Super customer service!! Thank you
Jay A.I made a reservation three weeks in advance for a 15-footer for a move from Mount Juliet to Lebanon, Tennessee. When I called the day before to make sure we were good, I was told there was no reservation. I had to book again for the next day. All I got was a very old and beaten up 10-footer and had to pick it up and drop it off from a place further away from home; still in Nashville, but not as I planned. Instead of 2 or 3 trips I had to make 5 to get the job done. The person in charge of the truck in the new location was friendly and helpful, kudos to him.
Jorge C.Great and friendly staff. Nice to this Cali boy that just moved to Tennessee
Chris B.Make the waypoint to determining a person's location be more approximate. I had trouble picking up a truck by mobile pickup because of this issue. It costed me about an hour to call a representative to assist me with the process of picking the truck but even after that, I didn't get the right key combination and didn't end up using the truck even though I paid for it. I was forced to get another truck on the same day and I am still struggling to get my refund back.
Macharia K.This was the only truck I could find. Service was affordable, quick, and efficient. I appreciate a hassle-free experience. Merci.
Wesley K.Tire pressure indicator was on when I started the truck and Right rear tire was 50 out of recommended 90 psi.
MICHAEL W.Great service.
John C.Truck did not run good , service engine light was on . Also it had no power , the ground had a horrible bounce when you applied the breaks . Truck was not safe . Very disappointed.
Mikie M.Very cordial and helpful service. I will definitely rent from them again.
William M.I returned the dolly at 3pm on Friday, turns out that the U-Haul staff leaves at 2pm on Fridays! Even though the website states the hours are 9am till 1pm and 2pm to 4pm. Am so glad this was a neighborhood location / vehicle service - repairs. The man there was great to deal with even though he was not exactly familiar with return procedure. As a note I would definitely trust him to work on vehicles based on the shops appearance and talking with him..
Robert S.excellent attention they helped me a lot they made my move the best I recommend them one hundred percent, from now on I will always go to that same address
Miguel G.We never received the promised phone call the day before our rental pickup. We drove to the location I set as ournpick up spot, and were told the location had changed. We had to wait forever to get our truck and tow dolly, and the location didn't have an appliance dolly even though we had reserved one. When connecting our tow dolly, the attendant had next to no knowledge, and left out some key information. Not a great experience.
Peter R.Very nice gentleman! He helped me get the ice off the windshield.
Glenda D.Everything was ok
VICK G.Hard to maneuver/place in the drop off spot if your inexperienced. Great other than that.
james E.I had a very hard time picking up my rental because this location's gps ping is actually two minutes down the road. I spoke with a customer service rep who was extremely helpful in figuring this out. It took almost a hour to pickup my rental. I would like to speak with someone about a refund for this inconvenience.
Brittany H.The distributor/partner (Cooper's Auto) lied about the amount of gas present at pick-up and I have photo verification proof that was taken and time-stamped AT THE TIME OF PICK-UP. Also, the back of the truck was FILTHY and required me to both sweep and mop it.
Darrien B.Dropped off after hours
CHRIS N.The Coopers Automotive drop off facility in Nashville was a challenge. A very difficult parking lot to navigate. There were several cars taking up space, a steep hill, and a tight area to back the trailer in. The employee (owner?) asked me to back the trailer down a hill and put it on a flat surface and disconnect it. This was a challenge and they didn't even stay to guide when backing up. It took several minutes to find an employee as well when I arrived.
Chris L.Excellent Costumer Service
joan C.We had a flat tire, the repair man said the tire was plugged.
JoAnn H.Staff was friendly and very helpful.
Brenda B.Everything went very good. Mr. Cooper was very nice and helpful.
Eula T.Have more available vehicles
FREDRICK G.I rented a truck on a Sunday. I was told no one would be there for the the return, and to put the key in a drop box. When I received my final receipt, there was a $20 "after hours return fee" added. I was not told I would be charged extra for returning the truck after the shop was closed.
Joshua M.I reserved at this location because I wanted to rent a cargo van and the location proximity to the airport. No van available when I arrived at my reserved time. They substituted a 10' box truck. Many broken/non working items (windshield weather stripping 12†loose and not holding the windshield, broken muffler bracket, windshield so dirty inside and out that sun glare on it because a dangerous situation, smelled like dog and dog nose prints in the inside of the passenger window). Location is VERY difficult to find as it sits behind another business. Not easily visible from the street.
Pamela S.Uhaul service was great got checked in and very easy to book. Will definitely use them again
Marcus S.Previous driver clearly had a hairy dog and smoked in the vehicle. Had to clean inside cab prior to use
David B.Super easy access, friendly staff, and vehicle was in good condition. Only thing I'd recommend is for maybe all of the vehicles to be on a full tank before they go out, so the renters don't have to guess at the pump when filling it to something like 5/8, but I understand that they may not have time if that's how the previous renter brought it back. Overall, will absolutely be using this location again.
Ian R.?
Gary J.The truck was not clean. Windshield was filthy and tank only half full and the back "moms attic" had dirt all over it so I had to clran it when I got home before loading. Both USB connections did not work and had bits of glass on passenger floor.
Philip L.Be sure the dolly etc requested is at pickup location.
Benjamin B.Equipment was not ready for pickup when scheduled. When finally hooked up, turn signal did not work and wire had to be replaced. Finally left nearly 2 hours past my original pickup time.
David B.The trailer had debris in it that a leaf blower could have easily and quickly taken care of. One of the gentlemen who helped us acted like he didn't want to be there and was somewhat rude to customers.
Laura C.Really nice attitude and it welcome with coffee and cream thank you very much
manuel C.Well I chose a truck on this location because it was a self pick up When I reached the location, the guy told me that the person in charge just left and he can't do anything for me. So I had to call uhaul services who was really helpful and nice and postponed it till next day I was surprised when I came the next and I saw the same guy (the one who told me he can't do anything) and he finished the process for me. He could help me the key with few seconds and just let me go but he didn't. He was the worst agent I have ever dealt with. He had a bad behavior towards me I will never deal with this location whatsoever
Waeel A.