Customer Reviews for The Storage Place
(U-Haul Neighborhood Dealer)

Évaluation :

5

Very good

Évaluation :

5

My only complaint is that the U-Haul website was down which made it impossible to rent the trailer I needed while I could see it sitting on the lot. Took all day to complete a process that should have taken 30 minutes. I believe the agents at the locations should have the ability to rent to a customer even if the web site is down.

Évaluation :

5

Great staff! Came in last minute before closing time and they served me like I was right on time! I appreciate that

Évaluation :

5

Have more trucks available.

Évaluation :

5

My interactions with the all the staff were excellent, especially Monica. She was friendly, courteous, and professional. She made getting in and out a breeze.

Évaluation :

5

Just add a regular size pickup truck to your fleet staff is always friendly and courteous

Évaluation :

5

People this location are so friendly and always nice and accommodating. We really appreciate all of them. You haul itself as a company is a little expensive, but other than that can't beat the customer service.

Évaluation :

5

Excellent experience.

Évaluation :

4

Everything was great truck was good gas saver..

Évaluation :

5

Friendly, helpful people. Simple, fast rental. I've used the twice and plan to use two again. I recommend them

Évaluation :

5

Everyone was very helpful and knowledgeable. Very professional.

Évaluation :

5

Put some dry lube spray (graphite), on the latches for the tire straps, it does not leave an oily residue to attract dirt. The latches were extremely hard to work with. Other than that it went very smoothly.

Évaluation :

5

Cold water

Évaluation :

5

It was my second time renting a u-haul from this location. Both experiences was just fine. The lady in the office is very friendly and I would recommend this location to my friends and family if they was in need of a u-haul. Thanks

Évaluation :

5

Rien

Évaluation :

4

Monica was very pleasant on phone and in person.

Évaluation :

5

Rien

Évaluation :

5

A wonderful experience!

Évaluation :

5

Great service and very helpful and friendly staff.

Évaluation :

5

Awesome customer service

Évaluation :

3

Faster service.

Évaluation :

5

Thank you much.

Évaluation :

5

Nuthin great customer service

Évaluation :

5

Always great service

Évaluation :

5

All good

Évaluation :

5

It was a simple process and the lady working there was very nice and helpful. I would not hesitate using the service again.

Évaluation :

5

From this location nothing I can think of.Marlys has always been friendly courteous and professional.From her location the trucks and equipment are always clean..

Évaluation :

5

Change the information on the trailer I rebted as it says 5x9 but it is not 5 foot wide. It is just a little over 4 foot wide and this made using it difficult at the item I was hauling which was 4 foot wide a very tight fit.

Évaluation :

4

The car dolly was usible but was dirty and had been abused.

Évaluation :

5

Very friendly and helpful.

Évaluation :

4

provide better signage for where to park .

Évaluation :

5

Office personnel went above and beyond. Highly recommend this facility!!!

Évaluation :

4

Rental was easy and professional

Évaluation :

4

....ensure that trucks are available when requested

Évaluation :

5

Excellent staff. Clean and clean and efficient.

Évaluation :

5

The call center had no clue. I have leased several time from the same place.

Évaluation :

5

They were extremely helpful considering the app was giving me issues

Évaluation :

5

Everything was fast and easy to take care of!! Great job!!

Évaluation :

4

Prior to this location I had a horrible time getting my reservation going.

Évaluation :

5

It was good

Évaluation :

5

I did return the truck a day earlier than expected and thought I would get a small refund .

Évaluation :

5

….the "no" response above has no bearing on the pick-up location but on the U-Haul Corp itself, I spent $291,5 for a truck that leaked water on several pieces/boxes of my property inside the cargo bay. After looking for the source of the leak. I found where the the upper right corner of the cargo bay had been previously damage and repaired with silicone caulk and apparently not that well. There could have very well been leaks in other places as well as the affected contents were in the Mom's Attic and boxes half way down the bay towards the back. Plus , U-Hauls reservation system and truck availability sucks, they try and send you miles from your starting point to pick up a requested truck because the starting point location does not have the size truck requested….so Inhad to settle for a smaller truck.

Évaluation :

5

I have no issues whatsoever with this location. It was great. The drop off location however is a whole other story.

Évaluation :

4

I was really freaking out just park in that trailer there after hours but I know there’s cameras around so that made me feel better

Évaluation :

5

Employees was super helpful and friendly. Fast transactions. Would use again.