When picking up the trailer I asked about the condition of the tires since these trailers stand a lot. I also asked what the recommended tire pressure must be, and they did not know. I ended up losing a tire on the freeway and had to wait 4,5 hours next to the road for assistance.
GERHARD LAMPRECHT
Customer Reviews for Cornerstone Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Smooth and hassle-free experience. This location is inside an auto repair shop.
Timothy SamelsonLeft a comment in the reviews on Google maps
VLADISLAV SAVELEVApp-based rental works easily during weekends
Ferenc MartenyiPick up lot was very muddy.
Leslie BanduchGreat customer service Very helpful and friendly people
Lori Rayfriendly and helpful
Terrance OcheltreeKeep the price reasonable I think I paid more than I had to. $185 for few hours of rental
raheel ahmedCornerstone makes it very easy and convenient to rent a trailer.
Jim TatroMy only complaint is that the van had 3/4 tank of gas. The attendant told me that if I brought it back with 1/2 tank I was good and would not be charged for gas. I did that and was charged $33 for gas after I turned in the van. I think that should be refunded. Other than that everything was great.
Ronald WisniewskiIt was perfect
Natasha NesterPoor street value
Chris HogstromPeople were nice and friendly. I would rent from here again.
Sharan HildebrandI’ve rented multiple times from Cornerstone, always professional and courteous and the equipment is always in good shape!
Bill NihillVery timely; cargo van in excellent condition; easy pick up and drop off; so happy truck was reserved without any delays or hassles.
Bruce RylanceVery polite and professional. Very smooth process.
Mark EricsonI only have positive reviews about this location and their staff! It is always a pleasure working with them!
RAUL CHAVARRIAExcellent experience attentive staff
James LeBuhnVery satisfied with the overall service.Great equipment fast service.
Thanos kourliousExcellent service! Trailer was ready and pickup was quick and easy! Definitely will use them again!
Rhonda MurrayGreat experience and customer service from the location.
Robert MichudaGood job
OLEKSANDR IAKLASHKINExcellent experience.
Lauren FlemingWhen we went to rent the trailer they gave my husband the wrong size because there wasn't the larger one I reserved and they had to take it all the way back. He had to pay more for a trailer that hauls cars. I was very upset at the time because someone was doing us a favor and waiting for him.
Dana DoboshCheck in was fantastic. Easy and quick. No issues. Great customer support
kathleen shepleyOverall, very positive experience. Would definitely recommend this location to a friend.
Sandip PatelQuick, easy, painless experience! I recommend this location if u need a U-haul truck.
viktor shelukhinI drove the truck 14 miles and was charged $30 for fuel?
Dean MattioliThis dealer is amazing. A few others I use are not. I drive out of my way now to come to this place
Michael EverettGreat service from pickup to drop off.
Mary Jo PosterliI am confused about my payment, total invoiced was 30,61 , which I have been charged in my credit card, yet, I was also charged addition $60,1 in cash, totalizing 90.70...for less than a 2 hour rent. CAn you please explain and let me know how and were to get my reimbursement.
Juan SaubidetAll good
vijay kumarFriendly service, easy to reserve and rent. Helpful with getting hitched up and easy no hassle after hours return. This place is the best.
Jim HeadHad a little trouble at pick up since back of my license picture was not readily accepted and in Illinois, I don't think there is much relevant on the back.
Theodore j EischeidGreat place with the 26 footer I needed. Price was good. Staff was very pleasant and explained how to operate the u-haul truck. I'll be back next month to rent again
Stephen MoylanWe attempted to book a trailer and since the charge was never cancelled, I was placed on an "E" file. I couldn't pay off the charge and rent a trailer until this was resolved. No one was able to help me with this, and due to your mess up i couldn't get a trailer and my small business was affected by this. No one was willing to help and I got was i need to call and resolve. Even calling did nothing and it's disappointing to see this. We always rent from you and we got affected due to your error.
Eric CoronadoGood people Great service
vijay kumarI was not warned that I would need two forms of ID in order to check in online. Thankfully, my husband was with me and able to be a telephone call witness. This information should be gathered upon reservation, not once onsite and wanting to get on with your move.
Erin SharpI think all trucks should be filled with fuel before they are rented. We picked up our truck with only a quarter tank of gas in it?
Michael StaplemanThe lights on the trailer that was provided to me only partially worked.
Kenneth LarsenRenting a UHaul was a very difficult and tedious process. The office was closed when we arrived so we had to do the mobile check-in, which we knew when we made the reservation. What we didn't know is that it would take almost 30 minutes to complete the check-in. The pictures on the website were so hard to see and there was so much damage to the truck that we were worried that we might not be taking enough pictures of the reality of the condition of the vehicle. We received neither the dolly nor the moving blankets that we paid for. We had to go to the local car garage, who had a key for the facility so we could get the dolly and blankets we reserved. If I needed another rental van, I would not use UHaul.
Kara Smith-LaubensteinThe worker out in the yard was excellent. Very friendly and you what he was doing.
Fred SchroederUhaul, mobile app is useless complete waste of my time drain. My battery did not end up working and I had to wait until the location open.
Dan KaiserEasiest transaction with U-Haul to date! Thank you
Jenae StrumbergerGreat service and knowledgeable staff 👏
vijay kumarstop cheating customers with the fuel charge. I more than replaced the fuel that I used yet was still charged for not replacing. I bet they do this to all customers.
Benjamin KnudsonGreat service and friendly staff.
vijay kumarThe pickup and drop-off processes were super easy and quick. The staff members were friendly and courteous. Highly recommended this location.
Mark NethersAlthough I did all the pre-registration on-line including uploading photos of my driver's license, I was disappointed that the site computers were frozen and this delayed my departure to my job site by at least 20 minutes. All else was very good.
Jim CurtisNot sure, very efficient from scheduling, pick up and return. Merci.
Phyllis Seday-Jurgensconvenient location. nice & helpful staff, new and clean equipment. well run op.
Sean gilmore