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Évaluations des clients Cornerstone
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Cornerstone
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Michael M.
Didn't do a walk around, gas was not filled up, and they did not even know how to use the equipment being sold...... VERY SCARY! Will never use this location again.
Shelly L.
It all went EXCELLENT.....and the lady that works there (Patty) was SO helpful! It made it almost fun to move!😊
SCOTT L.
I had a great experience. I needed a small box trailer to move my dads furniture in the rain. Convenient location right on my way, quick check out by a friendly lady who got me hooked on and out the gate. Highly recommend!
Bryan B.
Wonderfully personable and knowledgeable staff. All equipment in excellent condition.
Sally D.
Excellent service
MARCUS S.
Start with doing what u say and get me my refund.
richard S.
Could not have been easier. I regret to say that I did not get the name of the woman who ran the location, but she was great—friendly and competent. Well done, U-Haul.
Mariam C.
I was disappointed because i wanted a smaller truck but was told it had to stay in town and could not be rented out to travel.
FERMIN M.
The girls did a great job!
Randall P.
Easy location to find, clean.
william M.
Nice people
Steven S.
Too much redundant info need at pickup- uhaul is cumbersome to use. Location was great in helping
Juan A.
It took like 45 minutes to get the app to work to check the truck in for return. It would not find my location, then as I was taking the pictures, it would close on me and I would have to start all over again. It was 105 degrees outside and very miserable.
Cynthia G.
If this was the place that actually took the truck, the lady was so wonderful! She was such a blessing after the other 2 places wouldn't take the truck. She was very sympathetic to my driving that giant truck all through downtown Cleburne trying to find out if anyone would take it. It was quick and easy for her to do the drop off once I found her.
GREGORY J.
Just let y'all know the rear axle was leaking oil on the driveway the first night not as bad the second night. Told the lady when I dropped off.
Debbie M.
Staff was friendly, helpful and personable. Very efficient and knowledgeable. The only improvement would be if they were open more hours.
ALEX W.
Maybe add a few extra staff members, the lady that helped us was VERY good to us but she could use some more help around there.
JASON D.
The lady was amazing..it was very busy she stayed on top of everything going on and kept us all up to date with her progress as well.
Candice T.
I just wanted to say that the employee who checked us in was professional and kind during the whole process even with her being swamped and busy. She maintained professionalism and treated each customer with the same level of respect and courtesy. She made the experience easy and quick.
william M.
very happy will use again
JERRY R.
Easy drop off. The person assisting me was quick and efficient with the process for return and very polite too.
Kenneth E.
Nothing. The whole crew was outstanding and very helpful.
DONNA SONGY W.
I don't know. Pattie is pretty amazing, and so was the experience!
Alton K.
I had set a time for 8 am. I was told the day before I was scheduled to pick up the truck that the time would have to moved to 10 am so that they could have my equipment for me. That was a little aggravating but I understood. Then when I went to pick up the truck I was told that the 2 furniture dolly I order could not be fulfilled. I was aggravated because I ordered 2 and couldn't even get one. Then when I accepted this and said ok well at least I have the 2 utility dollies and the 1 appliance dolly. She then realized she had only given me 1 of the utility dollies . This was a very unprofessional experience. I'm just glad I won't be using this service again.
Shayna C.
Employee was super great and helpful!
charles R.
Best uhaul I been to
John O.
N/A
Dawn H.
Have another worker to assist Patty. She is being worked to the bone on the days we were there. She was awesome and very professional as well as helpful. Added plus was her smiling! You could sense it over the phone and was a wonderful experience in person! However, she needs assistance. No one needs to work this hard!
Bryan T.
I had good service thank you
William G.
Make sure the mileage is correct!!
Art G.
Fast, friendly and available when I needed it. Great job!
Frank M.
Nothing. Everything was fine. Staff was very friendly, competent and professional.
Cameron Z.
Ms Lummus went above the call of duty and listened to the story about good fortune coming my way in the shape of a a uhaul truck and concerned neighbors to load it. Thank you!
ANDREAS K.
Your sever dose not work very well. Trying to down load information required resulted in over an hour delay. The staff were doing there best but only as much as your system would allow. Would be prudent to ensure system meets requirement thus have a good experience when collecting requested equipment. AutoTrailer was great performed excellent and would use again.
Patrick M.
Easy convenient clean excellent customer service even on a Sunday morning they were very responsive and compassionate to my needs thank you
CRAIG B.
Drop the price
gary K.
n/a
Timothy G.
Outstanding support and understanding working with people in the midst of moves! What I observed during "closed" hours working with a customer on the property was service well above average! They will have my business in the future!
Mounir K.
The location and staff were great. What was NOT great is the "express" check in. It took 20 minutes and required a remote agent, who then randomly called my contacts who were very confused by what was going on. I could have checked out with a local agent in less than 5 minutes without any of my backup contacts being hassled. Shame on you Uhaul for false advertising. Express my a$$ :-). Don't use the rental car terms for express check out if you don't plan on living up to them.
Stephen W.
Patti is a great asset to your company
Garry N.
Everything was great. Nice facility and nice helpful employee!
duaine G.
Need to improve your computer systems. Too slow. The customer service rep spent way too much time waiting for system response which made me irritated. She apologized for the slow response but, as a retired IT exec, I know that it is a very solvable technical issue.
david V.
No improvements needed here. Friendly knowledgeable staff.
Fay F.
They did not have a furniture dolly and offered me a dolly that was a little stronger but when I got to my home it had flat tires and was totally useless.
Larry R.
WHY WAS CHARGED A WRONG DESTINATION DROP OFF???
matt B.
Patti was very nice and took great care of me, would definitely do business with her again
tabitha C.
Was the best experience I've ever had with u-haul. Love that southern hospitality. She was very informative took care of all my needs
William H.
Mrs.Patti, was the greatest!!!!!! She went well beyond on helping us here after a difficult move She also handled where the dispatch mileage was wrong She always kept in contact to see if there was anything she could do Mrs. Patti is very Professional and her customer relations skill should be the standard !!!!!!!!
John I.
Easy in and out.
Ronald D.
Dropped off after hours
Billy A.
Patty is the sweetest girl ever.
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