Customer Reviews for Cornerstone
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

5

The girl that helped us seemed to be "Johnny on the spot", knowing everything we needed and was ready and able to help us get a U-Haul truck and car dolly.

Évaluation :

5

I think y'all have done a great job. This was my 1st time renting with your company. I will be back for all my u-haul needs. Thank you!!! Great service from Donna ...she was very kind and knowledgeable Kudos!

Évaluation :

5

Everything went smoothly and was able to pick up and return truck with no problem. It takes time but not too bad.

Évaluation :

5

I was very happy with the service.

Évaluation :

5

Patti is great! Will certainly be my 1st pick next time I need to rent any equipment. If y'all could somehow have a more spacious office, so customers aren't A2B when it gets a little busy, that'd be nice.

Évaluation :

5

Nothing y'all are doing a great job

Évaluation :

5

Nothing.

Évaluation :

5

The gal at Cornerstone is so helpful and personable

Évaluation :

5

A very efficient transaction and pick up ... ez drop off as well :)

Évaluation :

5

It was great

Évaluation :

5

The truck I had was great. But it is now time for new wiper blades.

Évaluation :

4

I'd never rent a truck again unless it was at a manned location. Checking out wasn't too bad but trying to check back in was nearly impossible and horribly time consuming. Equipment was excellent. Hidden costs about killed my experience .Glad the move is over, though

Évaluation :

5

Very good customer service 👍

Évaluation :

5

No suggestion

Évaluation :

1

Didn't do a walk around, gas was not filled up, and they did not even know how to use the equipment being sold...... VERY SCARY! Will never use this location again.

Évaluation :

5

It all went EXCELLENT.....and the lady that works there (Patty) was SO helpful! It made it almost fun to move!😊

Évaluation :

5

I had a great experience. I needed a small box trailer to move my dads furniture in the rain. Convenient location right on my way, quick check out by a friendly lady who got me hooked on and out the gate. Fortement recommandé!

Évaluation :

5

Wonderfully personable and knowledgeable staff. All equipment in excellent condition.

Évaluation :

5

Excellent service

Évaluation :

3

Start with doing what u say and get me my refund.

Évaluation :

5

Could not have been easier. I regret to say that I did not get the name of the woman who ran the location, but she was greatâ€"friendly and competent. Well done, U-Haul.

Évaluation :

4

I was disappointed because i wanted a smaller truck but was told it had to stay in town and could not be rented out to travel.

Évaluation :

5

The girls did a great job!

Évaluation :

5

Easy location to find, clean.

Évaluation :

5

Nice people

Évaluation :

5

Too much redundant info need at pickup- uhaul is cumbersome to use. Location was great in helping

Évaluation :

2

It took like 45 minutes to get the app to work to check the truck in for return. It would not find my location, then as I was taking the pictures, it would close on me and I would have to start all over again. It was 105 degrees outside and very miserable.

Évaluation :

5

If this was the place that actually took the truck, the lady was so wonderful! She was such a blessing after the other 2 places wouldn't take the truck. She was very sympathetic to my driving that giant truck all through downtown Cleburne trying to find out if anyone would take it. It was quick and easy for her to do the drop off once I found her.

Évaluation :

5

Just let y'all know the rear axle was leaking oil on the driveway the first night not as bad the second night. Told the lady when I dropped off.

Évaluation :

5

Staff was friendly, helpful and personable. Very efficient and knowledgeable. The only improvement would be if they were open more hours.

Évaluation :

5

Maybe add a few extra staff members, the lady that helped us was VERY good to us but she could use some more help around there.

Évaluation :

5

The lady was amazing..it was very busy she stayed on top of everything going on and kept us all up to date with her progress as well.

Évaluation :

5

I just wanted to say that the employee who checked us in was professional and kind during the whole process even with her being swamped and busy. She maintained professionalism and treated each customer with the same level of respect and courtesy. She made the experience easy and quick.

Évaluation :

5

very happy will use again

Évaluation :

5

Easy drop off. The person assisting me was quick and efficient with the process for return and very polite too.

Évaluation :

5

Nothing. The whole crew was outstanding and very helpful.

Évaluation :

5

I don't know. Pattie is pretty amazing, and so was the experience!

Évaluation :

2

I had set a time for 8 am. I was told the day before I was scheduled to pick up the truck that the time would have to moved to 10 am so that they could have my equipment for me. That was a little aggravating but I understood. Then when I went to pick up the truck I was told that the 2 furniture dolly I order could not be fulfilled. I was aggravated because I ordered 2 and couldn't even get one. Then when I accepted this and said ok well at least I have the 2 utility dollies and the 1 appliance dolly. She then realized she had only given me 1 of the utility dollies . This was a very unprofessional experience. I'm just glad I won't be using this service again.

Évaluation :

5

Employee was super great and helpful!

Évaluation :

5

Best uhaul I been to

Évaluation :

5

S.O.

Évaluation :

5

Have another worker to assist Patty. She is being worked to the bone on the days we were there. She was awesome and very professional as well as helpful. Added plus was her smiling! You could sense it over the phone and was a wonderful experience in person! However, she needs assistance. No one needs to work this hard!

Évaluation :

5

I had good service thank you

Évaluation :

2

Make sure the mileage is correct!!

Évaluation :

5

Fast, friendly and available when I needed it. Great job!

Évaluation :

5

Nothing. Everything was fine. Staff was very friendly, competent and professional.

Évaluation :

5

Ms Lummus went above the call of duty and listened to the story about good fortune coming my way in the shape of a a uhaul truck and concerned neighbors to load it. Merci.

Évaluation :

5

Your sever dose not work very well. Trying to down load information required resulted in over an hour delay. The staff were doing there best but only as much as your system would allow. Would be prudent to ensure system meets requirement thus have a good experience when collecting requested equipment. AutoTrailer was great performed excellent and would use again.

Évaluation :

5

Easy convenient clean excellent customer service even on a Sunday morning they were very responsive and compassionate to my needs thank you