Excellent service à la clientèle
anddrea l
Customer Reviews for Country Hearth & Home
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Using the app was time consuming and difficult. My son had to do it for me. I felt like he was doing the job of the agent. The agent really didn't do much at all. My son did all the work. Not a goid experience.
elizabeth wThe app could not locate us. Took forever to check out because of this.
elizabeth wNot have with the uhaul person I reserved the trailer with. I wanted the trailer for 24 hrs and was charged for 2 days
DANIEL JThe man at this location was very helpful and reached out to his district manager about getting the issue resolved with the pickup location about the missing appliance dolly and furniture pads.
JOEL PI spent 45 minutes getting checked in and the man who helped didn't seem very equipped with technology. Otherwise a good experience.
JUAN TRien
Thomas DThe Lady I spoke with was very helpful in my complicated experience with U-Haul. I would recommend this place to anyone.
KYONNA RThe website and 1800 customer service representatives we not at all helpful. Everyone we talked to in person was wonderful. But over the phone was useless. It took us over all 3,5 hours to rent a truck and not even the one we wanted. I've used uhaul in other states and had wonderful experiences. This was complete bullshit and has turned me off to ever using uhaul again. I will be going with rider in the future.
JORDAN VWhat was supposed to be 19,99 turned into 351$. I moved 2 1/2 hours away and had no choice but to get it for 3 days. Absolutely ridiculous. Truck was dirty, engine light was on and gas cap was missing.
DEANNA BTook 1 /12 hours to check me out. Way too long.
MICHAEL BPeople were friendly, knowledgeable, and took care of the return in a timely manner.
Timothy WThe truck was there and ready, half full of gas, the reservation was messed up, it had me going to Louisiana instead of Indiana, it had my name but someonelses email, it had someone else's driver's license, the use of the app took longer than expected and hung several times had to have three people work on it to get it corrected.
don bI returned day before do date but I didn't know I have to do it by phone so that's all
angel cback dirty inside
janet jMuy amable y paciente y excelente explicándonos las cosas recomendaría el lugar y a la persona excelente atención. ?? ????. Very friendly and patient and excellent explaining things I would recommend the place and the person excellent service. ?? ????
Erika BWe had an employee who was new to the "check in" process to obtain the U-Haul truck. He was trying his hardest to make the process work but had to call in to get help with changing information on some of the computer screens. In time, I'm sure he will get it down and make the process go faster.
phillipa WTo be fair, I arrived 3 hours earlier than I had anticipated to get the trailer, but the friendly fellow at the counter was not trained on the online registration. It took almost an hour before I could pull away. Again, the guys at this location are very friendly and were trying, but I think I will just go to the actual Uhaul center in Peoria for my next trailer.
Andy M