Customer Reviews for Country Storage
(Concessionnaire U-Haul dans le voisinage)

183 évaluations

58000 8 Mile Rd   Northville, MI 48167
(1 1/2 Miles East of Pontiac Trail)

(248) 446-1804

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(248) 446-1804

58000 8 Mile Rd
Northville, MI 48167
(1 1/2 Miles East of Pontiac Trail)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Nothing service was great!!!!

VANESSA LYNN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EILEEN MARIE S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DAJANAY KAYLEESH S. 
Évaluation :
4

after hours return

Michael R. 
Évaluation :
3

The mobile platform kept crashing, but the equipment and service location worked well.

Scott Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSIAH RICHARD H. 
Évaluation :
5

Only location I want to use. They make it easy

ERIC JAMES K. 
Évaluation :
5

Service rapide et convivial.

TIMOTHY BRYAN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT ALAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENG L. 
Évaluation :
5

Friendly staff and easy drop off

Jeffery S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy W. 
Évaluation :
4

If you really want my feedback…here it is: The woman at the front desk is very condescending and talks to me like I was a child and like I was an inconvenience because I came in at 145pm on Saturday. Secondly, charging an environmental fee of $1 that nobody can explain seems fishy and it made me question what I was being billed for. Lastly, charging me a $20 “convenience fee” made me feel like I had to do someone else's job or I was going to get charged. Not a good feeling. If anyone cares,or wants to speak to me human-to-human, please call me at 248/860-8581 Joe Williams PS the irony is that the truck (the machine) functioned fine and it worked well for my purpose. My associated problem was with the the person and the process: both entirely fixable.

JOSEPH NORMAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
5

Very friendly staff. Drop off was simple and efficient.

Brian H. 
Évaluation :
3

I did not receive the dolly and furniture pads but it ended up being okay

Maddy R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brook N. 
Évaluation :
4

The owner was very nice and enjoyed working with him. The truck was clean. The moving pads provided were dirty even though they were in plastic bags. I don't know if it is the responsibility of the pick up location to clean these or if U Haul corporate handles this task. There were no hand trucks available but I understand there is short supply throughout the U Haul system or they are concentrated in specific areas.

DAVID A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector S. 
Évaluation :
5

Great staff!

ERIC JAMES K. 
Évaluation :
1

Could not find the Uhaul key Dropbox which caused me some stress

Adam A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paresh M. 
Évaluation :
4

We dropped off on Sunday and they were not open. Did everything by phone

Wain Kay Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vincent T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla L. 
Évaluation :
5

The crew member called prior to my pick to make sure I knew their closing time was when I was supposed to pick up the truck and was very friendly and knowledgeable when I arrived. I would definitely recommend this location.

Stacy H. 
Évaluation :
2

The counter person was rude and evasive while trying to complete the transaction.

Tim K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADNAN FUAD A. 
Évaluation :
5

Suzanne is wonderful:) Made the transaction very simple. Merci.

Mary C. 
Évaluation :
5

I wish all people to could treat there customers as they do

Jim H. 
Évaluation :
4

There was no way to assess the inside of the truck as the application only allows for outside assessment. The only thing to assess inside the truck was clean or not clean. While the vehicle was clean, it smelled like cigarette smoke and there were some burn holes in the seats. Additionally, the knob to control the defrost was not present resulting in the inability to use defrost the cab. There was no way to adjust the mirrors and the passenger side mirror was not useable as it was out of alignment.

Teresa D. 
Évaluation :
5

Easy parking and drop off location

SCOTT EDWARD P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barb K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARA JOAN A. 
Évaluation :
5

Online and customer support on phone was very difficult and I will not be using UHaul Services again. It took over and hour to check in and get the code for me yo get the keys. Phone support not helpful and I had to enter my information multiple times after creating an account.

Jason K. 
Évaluation :
5

The staff person was very accommodating and friendly. My overall experience with uhaul was disappointing but it had nothing to do with this location. I drove 15 mins out of the way to pick up the truck and you charged me for the extra mileage, you didn't have the appliance dolly I requested, and upgraded me to 26' truck instead of indicating what I needed wasn't in stock (smaller size) just to keep me from going to your competitors.

Victoria R. 
Évaluation :
4

The management was terrific and the pick-up was smooth. However, the location did not have all the supplies I had reserved online, such as a dolly.

JAMES B. 
Évaluation :
2

Was unable to obtain the lockbox key code and had to wait 45 mins at location for customer service to recieve. Also the dolly wasnt available that was ordered for heavy appliances.

Dawn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron G. 
Évaluation :
4

The truck was very dirty it looked like someone before us used it for cutting drywall and now that is all over my house .

SHEILA S. 
Évaluation :
5

Nice people

Jessica P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lisa S. 
Évaluation :
5

Customer service was excellent would recommend to friends and family

Tamra B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alaura H. 
Évaluation :
5

I can't think of a thing to improve

Brenda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaitlin O. 
Évaluation :
5

The AC didn't work and the vehicle had 5/8 fuel when rented. Upon return it had same however was charged 34,65 for fuel

Abraham A. 
Évaluation :
5

Corporate Management said they were going to refund me $50 because the website reserved me a truck at another location, and then I found out that the truck was unavailable. I have yet to receive that refund. This is the only problem so far.

Frank Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rochelle H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

remove furniture pads and dolly when they are not requested, could have used that little bit of space!

Lori W. 
Évaluation :
1

I've been using uhaul for many years. This time was the worst. I was scheduled for mobile pickup for a 3pm reservation. I was unable to pick up my rental until 4pm, due to issues with the website. I made 3 calls to customer service and the supervisor which was the last call, was very rude to me and tried to send me to a further location after i was there an hour already. First rep stated the website issue was fixed, yet it wasn't. Filed a complaint and no one has gotten back to me after 5 days. They keep reopening the complaint. And this location refuses to contact or compensate for the problem.

Rachel D. 
Évaluation :
5

Nothing. It was great.

Maryann W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie A C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON B. 
Évaluation :
5

Although we realize this is winter we were not pleased to find the door latch frozen when we arrived at our destination. It took quite a bit of effort to free it. After that everything was fine.

KATHLEEN B. 
Évaluation :
4

Sales rep was nice and professional, but knew nothing of U-Haul procedure, policy, etc. She could not answer any questions. Also, I made the reservations on the website weeks prior, and when I showed up to get the trucks, the sales rep made me do it all over again.

christian W. 
Évaluation :
4

Sales rep was nice and professional, but knew nothing of U-Haul procedure, policy, etc. She could not answer any questions. Also, I made the reservations on the website weeks prior, and when I showed up to get the trucks, the sales rep made me do it all over again.

christian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

geralann S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nury S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george D. 
Évaluation :
3

Not friendly, not helpful. Not empowered to do anything about a $3 overage charge due to their location being way far away from the move to city.

Gregory D. 
Évaluation :
4

...

patricia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN H. 
Évaluation :
5

Attendant was very helpful, courteous and knowledgeable.

margert S. 
Évaluation :
3

My fault for not checking before leaving lot: Dealer papers showed fuel at just over 3/4 full. In fact it was at 1/2 tank.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryce P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura D. 
Évaluation :
1

Mark a drop slot for returns!

Tim R. 
Évaluation :
5

Everything was excellent! They made a difficult time easier for us.

RANDY Z. 
Évaluation :
5

Equipment in good shape except 12 volt accessory plug which didn't work.

joe D. 
Évaluation :
5

Great place to rent a truck!

Dean L. 
Évaluation :
5

Truck was well maintained & very clean! Drove well by inexperienced opporator at reasonably high speeds in heavy traffic! Reasonable rates!

EDWARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JILL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin H. 
Évaluation :
2

The rental place was not open when it was supposed to be - opened 45 minutes late. The cab of the truck was not clean at all (some sort of residue on the inside of the windshield and debris on the floor and seats). The box of the truck itself was clean and seemed to be adequately maintained.

MARTIN L. 
Évaluation :
3

Was told it had a half tank of gas, had slightly more than a quarter tank of gas. Subsequently I was charged at the dropoff location, because I didn't return it with more than half a tank, even though the needle was literally partially on the 1/2 line.

KYLE L. 
Évaluation :
1

Truck was clean, though the battery did die on me twice and needed to be jumped. Which is quite a hassle when you are trying to move. My major complaint is that I was drastically overcharged when I received my receipt via e-mail. I picked up Friday the 30th at 10 am and returned Saturday the 31st at 10 am. Yet I was charged for 2 days instead of 1. I was also charged $28 for the insurance which I had told the girl on Friday when I picked up that I did not want it. I have rented U-Haul many times over the course of the last 10 to 15 years and have always had a good experience. I believe it to be this location is quite shady in how they handle their dealings. I ended up being charged 100.02, when it should have only been 38.59. I am owed 61.43. I would like a timely refund, so if there is anything that can be done I would greatly appreciate it!

rRck B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deb D. 
Évaluation :
5

Pleasant Experience all around!

JON H. 
Évaluation :
5

Great staff Good experience

BRYAN W. 
Évaluation :
5

The woman who helped me was outstanding and went above and beyond what was necessary!

Doug M. 
Évaluation :
4

The customer service was EXCELLENT!

PETER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHELSEA P. 
Non les évaluations ont été soumises pour cet établissement.

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