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William S
Customer Reviews for County Market 244
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The woman who I checked my uhaul back in with had no idea what she was doing. She accused me of being late with my rental return when I was 2 days early. Highly recommend not using this location
Jacob GVery friendly and explained everything well
Julie WStarted rental online for mobile pickup and the website instructed me to go into the store. The clerk gave me a hard time and kept asking me if I was returning a rental as she did not have an option to start a rental on her iPad. Once we finally got passed that, she told me that the truck I rented shouldn't technically be allowed to be rented as another customer had reported an issue with it. Did she offer to give me the other truck of the same size that they had on the lot? No. She just said that uhaul may call me while I had it rented. Luckily there were no issues and returning it was less of a hassle.
Tanner EEasy process and staff was very helpful
Steven LMake sure equipment is ready at reservation , my reservation was for 11-3 , got a call at 10 something that it wouldn't be ready till after 1130 then called back at 1109 to say it was ready didn't get checked out till 1133. I was told My money would go right back on my card and I have still yet to receive it.
Kaeona WU-Haul confirmed the location with me the day before. The location confirmed over the phone and the location sent to me via text were 2 different places. When I got to the correct one the auto transport didn't even look road worthy and straps were frayed and worn. Light connector on the trailer was not compatible with my truck and they did not have an adapter. I chose not to rent the unit.
GAYLON RThey did excellent both at pickup and drop off. I will go here again if I ever have the need for a truck.
Anthony WAll was easy to rent truck and get the job done.
Gloria GIt was chain grocery store they came right out to check me in.
Jimmy LThe inside of the cab was dirty like cupholders. It could have been wiped down.
Martin MTheir tablet didn't work to check me in, 0 help to hook up equipment, the dolly and blankets I ordered were not available.
Scott RI had issues with my help both loading and ynliading so it was necessary to extend my rental one day. I realized there would br an additional charge but was not told by any of the several staff I had discussions with in the planning, reservation, and actual stage of extending the rental that the daily charge would be double what I was originally charged (what happened to $19,95 per day) and a new charge for basic insurance was tacked on, even though I had already paid for the premium insurance---considering I returned the truck 7 hours, not 24 hours, late.
Karen KI was not impressed with the staff at the customer service counter, did not know how to assist me for key pick up. She coughed a lot with no mask and without covering her cough. The manager assisted, and she was very helpful.
Emily BGas was below 3/4 full when we assessed. No furniture covers in the back of the truck Overall it got the job done
Kristin SThe whole process was easy, Staff friendly. Will use again. I like this location because it's right off the interstate.
Kim BThere were issues with the truck along my route that caused a slight delay in returning it, but the young lady who was assisting me handled it like a pro.
TROY NCouldn't get the U Haul system to work.
Greg WThe main corporation of uhaul is very poor and hard to reach under emergency issues and they aren't very interactive with the public with very open issues will try to never have to use there services again
Terri Bafter getting date to pickup truck 2 weeks in advanced,had to drive to peoria il to pickup truck 45 miles away.
nick mCheck in was a bit lengthy
Dena HSuper easy drop off.
Scott GLet customer know ahead of time situations when they change. Some of your rules are hard on us. Mostly pickup points.
Sandra HNot charge people more then u quoted them... We were told 74.oo and 106.oo came out of our acc
Michael FThey understood the bad position the first location put me in and tried to help.
Alan SWe took the uhaul a total of 10 miles and it cost $60 to replace the gas, according to the gas gauge. Possibly not working properly.
Rona FThey were unable to print a receipt or any copies of any UHaul paperwork, and frankly didn't care. I even had to go back to their lot and take confirmation photos of the equipment for them so they didn't have to walk outside. They should be dropped as a U-Haul dealer. I never intend to use them again for certain. Additionally, the portion of the electronic return process for verifying correct mileage and fuel status simply doesn't work and is incredibly frustrating. I started out to return the truck electronically because I thought it would be faster and less headache. WRONG!
Shawn BHave equipment cleaned and maintained. Young lady that accepted return of equipment, tried to hide the fact she was annoyed, but did not do so well. Double charged me, she said u-haul charges when equipment is returned. I told her I was already charged when I picked up equipment, I was charged more 3 days later due to having equipment longer. Showed her my bank statement on my phone, she did not care, made no phone calls to verify anything. I also turned in equipment one day early but received no credit for that. Retailer not u-haul, Retailer made me not want to use this service again.
mark tI requested to not select safe move but was charged for it
Darrell WS.O.
David BI paid for the enclosed trailer to keep my valuables dry, upon unloading the trailer I had realized it had been leaking over all my valuables, this is unacceptable and not very good business practice. I hope you can get this trailer fixed and sealed so it doesn't not ruin any potential clients valuables
Logan AI have rented many Haul trailers over the years and have been satisfied with the equipment, my issue is with the mediocre "agents" that UHaul allows to check you in. I recently attempted to expedite pickup of a trailer, did the pre-rental paperwork on-line which included scanning my drivers license. I thought that I had prepared well, however I still had to wait for the "agent" at the pickup site to announce that I had failed to include another contact name and phone number. Give yourself plenty of time when you arrive at the pick-up, because the expedited pre-work tends to be a bottleneck in the rental procedure.
Dale RI was disappointed the appliance dolly I had ordered was not included with the truck. The truck also was surrounded by large mounds of snow, so just getting into it on pickup was difficult. When I returned the truck, despite not seeing a notice anywhere that returns after 6 had to be done online with keys dropped in the box, I was treated very rudely and dismissively by the store clerk and maintenance guy who went out to check it in. At this point, it was 10 til 7, and the emails all said standard hours were from 7 to 7 on Saturdays. I thought I was returning it an hour early. Instead I was given dirty looks and openly talked rudely about by these two right in front of me. I was astounded.
Jason LI had reserved an appliance hauler, store could not find one. Thankfully took off that charge.
Raymond DI dropped the truck off at the grocery store. I followed the prompts on the phone app and took pictures of the cab and the cargo bay. Very simple and easy to use.
Andrew S48th and Broadway county market lied to me period
tracy wRide Share/Mobile App was cumbersome as the location had little experience with customers using the app. Location was unclear on where to return and there were no instructions on the mobile app that stated the key drop was inside County Market (there are 3 businesses in that location outside of where to park the uhaul.) Staff was friendly, but I waited an additional 20 minutes for them to verify the images I submitted on the mobile app were accurate and they were working on me signing a waiver for any additional charges after I had already completed the return on the mobile app and approved additional charges for gas. I was eventually told there was nothing more that I needed to do and I could go, but I already knew that 20 minutes earlier. Friendly staff, just needs more training on handling mobile app returns and the mobile app needs updated to clarify where the key drop is located.
Beau VThe location was not well marked with parking location. Could not get the app to work, would not accept the odometer picture. Your app needs work, does not seem to be fully operational.
Stephen FThe people at the customer service counter were not particularly knowledgeable about the process, but were friendly and got through it ok
Robert GThe location and equipment were fine, but the technology sucked. Your website doesn't match up with your app and neither of those matched up with your YouTube tutorial. I figured things out, but not without much trial and tribulation. The "Mobile" pick up took over an hour to complete and that was what the assistance of 29-year old son. What would improve the experience for your future customers is an overhaul of your website, app, and tutorial to make them user friendly.
Stephen BRude customer service and not able to work tablet well. Fortunately store manager got involved and resolved the situation.
CHRISTOPHER BMaking sure the truck is clean and what level the gas is really at.
Arthur CNothing! It was very easy and convenient!!
STEPHANIE MThe tire on the trailer was old and worn when I picked the trailer up. Should have been replaced during routine maintenance
William BStaff friendly and helpful!!! Made a long move a little easier.
Mark MRevoke their franchise license so that people won't have to endure what I went through. I should get a discount because they did not have a clue what they were doing. I don't have the time to go into everything wrong with them. I guess if you're willing to give me a discount I'll discuss why they were terrible....
JAMES MNo improvement needed County Market does a great job
WILLIAM SThe folks at County Market are always great nothing needs to be improved.
WILLIAM SLocation was fine and well staffed.......only issue was my truck was reserved and supposed to be at another location which we went to first. They were able to track down our truck and thankfully it was only a few miles away. The truck loading door had a lock on it which was cut and ended up being a good thing as the key on the key ring did not fit it.
Brad L