Évaluations des clients Courtneys Drive-Thru

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Courtneys Drive-Thru

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Linda W. le

Évaluation :

I reserved and paid online for express pickup. An older lady like myself was the only worker there. We had to load the dolly and furniture pads. One bag of pads was open and looked dirty. She had to call someone multiple times with questions. It took almost an hour to get the truck and get on the road. The inside of the back of the truck was dirty. I was sweating and worn out just picking up the truck. I have medical issues and lifting heavy things did not help. Horrible experience.

Samuel T. le

Évaluation :

Le client n'a pas laissé de commentaire.

PAM B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Laura H. le

Évaluation :

The gentleman at the location had no idea what he was doing; he stated that he was new to U-Haul. He just handed us the keys to the vehicle and when asked multiple times about paperwork, he stated that there was not any. Having moved MANY times, I knew this was not accurate and did the e-check-in. Regardless, somehow our reservation ended up cancelled, even though we had the truck, we were not able to return the truck because our reservation had been cancelled, and I have 3 charges from Courtney's Drive-Thru on my credit card.

Matthew H. le

Évaluation :

The WiFi went down as soon as I arrived to rent my vehicle, which resulted in a 30-minute delay in obtaining the vehicle. While not the fault of the vendor, better policies need to be in place to more effectively diagnose these issues and work around them.

Alexandria S. le

Évaluation :

Hard to find what area of "laundry, tanning, or drive thru" to go to in order to return truck. Lady argued with me stating there was no way I was supposed to be returning my truck there as it wasnt on her list even after I showed her the text. Unprofessional