The pickup experience was pleasant. The pickup location was changed but the new location was actually more convenient for me. The gentleman who called me to finalize the scheduling was very helpful. He answered my questions and explained some of the process to me. He took the time that he needed to make me feel at ease about it and I didn't get the feeling that he was in a rush to get me off the phone. The person who helped me at the location was also very plesant. The only negative for me was (since this was my very first time using U-haul) that I was not familiar with the process so I didn't know that I needed to do something to have the vehicle condition inspected before I left the lot. I didn't see the email which tells you to do it before leaving the pickup location until later on in the evening. Other than that, the experience was very pleasant and efficient.
ROSIE G.
Customer Reviews for Covenant Tire Center
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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My gas tank was not completely filled when I picked up the truck but I returned it with a full tank. I wish there had a been a way to get my 8 bucks back on that little extra gas I put in. Also, I recommend airfreshners. I put one in the pick up because the cab didn't smell pleasant.
Ethan G.Out of all the uhaul rentals we have rented from, we feel this one has the best customer service. We tend to stay with one business and we feel this one would serve our needs in the future.
Donna A.Nothing. Keep up the great work!
Deangela T.The guys at Covenant were super nice, explained everything, and got us in and out very quickly. It was a much better pick-up experience than the one I had back in 2017.
Melissa E.The after-hours return needs improvement.
Brandon N.Friendly and respectful
Samantha P.The gentleman at this location was fantastic! Not only was the customer service amazing but he was also fast and definitely knew he stuff!!! Best transaction ever! We will definitely be back!
Amber P.Everything was just great.
STACEY H.I would not recommend Uhaul to anyone!!! Run Run Run its terrible
Brandon B.Bad customer service
Huy T.The local service was great, the rental process was confusing due to process of the uncertain pick up location.
JAMES M.These guys are wonderful and very helpful. Je les recommande fortement!
Susan W.Your site allowed me to reserve a dolly and furniture dolly. Neither were in the truck. Did not realize until I arrived at the storage unit. Upon returning the truck during store hours, the employee said they “never†have those, and he has no way in your system to note that. I would have gotten the truck elsewhere had I known, as the move was exponentially more difficult without the dollies I requested. It seems the problem lies with UHaul, not the place I reserved the truck.
David W.The place "Covenant" did great job.
Frank T.experience all the way around and customer service was poor.
Kevin F.Was charged way more than suppose to. Have tried to contact uhaul customer service by phone and email. Still have not heard from anyone at uhaul. Rip off scam and just a way to charge extra money.
TWILLA B.These guys were great, very helpful,friendly and got me going quickly.
Michael B.I make reservations at 3:30 and Location was close so they relocated from 10mile way
Rajkumar P.I was very upset that I was not told that 10' trucks do not have a ramp, which caused me to leave some items behind.
Patricia C.Staff was very friendly and helpful.
Lorie F.Dropped off on Sunday and Covenant was closed. Well set up for drop off and I received a closing receipt by email early Monday morning. I am very pleased.
George B.Clean the windshield
MARSHA W.AJ and his folks are absolutely fantastic. We appreciate the quick rental and easy return. I definitely recommend these guys!
Melanie B.Great service
Desmond J.Better customer service and maintenance on the trucks
Michael H.Better customer service to customers and proper care for job
Candace H.No one was wearing masks. One guy comes walking up with a mask. But it is hanging around his neck. AND.........he has a gun on his side very visible . I will never ever use this place again. I felt very scared and couldn't wait to get out of there ! I said something to the clerk waiting on me about the gun , his response was. “ oh yea “. This location will never get my business again.
Martha R.Have used this location before. They do a good job! I did drop the trailer at closed hours. I sent the drop location a message saying so. Overall good experience On both ends
Gary G.I rented a 12ft pull behind trailer. When I got the trailer to my first location (10 miles) I noticed one of the tires needed air, was very low. Loaded trailer my drop off was 2 hours away I had to stop and air the tire. The tire was flat once I arrived. I was able to get the trailer to drop off location- thankful it was only a couple of miles from last stop.
Samuel S.I reserved a 20 foot truck. I got to the location to pick up the truck and learned they had no 20 foot trucks available. I was given a 26 foot truck. The reason I reserved the smaller truck is because my driveway slope is so steep a 26 foot truck would not make it up the hill. We had to park on the street and the movers had to walk up and down the steep sloped drive way. More time was spent doing this which in turn cost me more money.
Alesia D.The only issue I had was waiting for approval. I checked in online. It took 20 minutes to get cleared to leave. It counted against my 2 hour time frame. Your time should start when you leave the premises.
Mary W.It was a busy morning and service was slow but I was well taken care of as I picked up my trailer.
Keith C.All good
Steven M.Nothing! Our experience was amazing! Customer service on point!
Kimberly H.S.O.
Kimberly M.Nothing I can think of
steve O.The truck looked like it was in an accident the front bumper was pushed up and in and then they was a dent in the back that they tried to say we caused. That was not our fault it was already there. They tried to charge us 150 $. I called customer service to dispute it. I was very unhappy.
Amber A.Great friendly service I will use again
Cathy C.