Le client n'a pas laissé de commentaire.
David J
Customer Reviews for Covington Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Jackie and her Mom were both very nice and helpful. I will definitely recommend them in the future.
Chris HThank you for being very friendly and patient
MARY CClean facility, no hassle renting, very knowledgeable and friendly staff. I will use again if the need arises.
Michael TSee notes above.
jackie hJacki was great, thanks
Shawn LThey were great! Some of the nicest people I've ever met. This was my easiest rental ever. I would highly recommend!
Jim SLocation and friendly staff made the pick up and usage of your equipment most pleasant
Rick DVery Friendly and very helpful
Jason IRented equipment was not available and she didn't care. Had to go to another location to pick up furniture dolly. Was unable to hook up trailer, had to do it myself. Ttailer lights were in poor condition.
Todd MRep in store was great she definitely needs a raise.
KENNETH WEveryone was extremely nice
Everitt J | Expérience généraleJackie did an amazing job during the renting process. She was extremely kind and helpful and made the process as smooth and easy as possible.
Ethan WJacki and her staff were very friendly and accomodating.
Elizabeth RBoth service reps were very friendly and explained everything in good detail so I knew what to expect. I was very satisfied with the service provided and would definitely rent from Uhaul again. Thanks for making my first experience a pleasant one!
AARON Dloved the lady behind the counter. she was very relatable and friendly! ill be using this service again!
jamie gMy appt was at 10 am. They arrived at 10:15 am. Then very sternly said um your gonna have to wait cause you see I just got here. I wasn't helped until 10:30. He continued to be rude. His white t- shirt had food on the collar that looked old. His hair was a mess. I have never been treated so badly by u-haul. What the hell is going on! I will think twice about using you again. If I don't receive a phone call from u-haul, I will know you never read these "feedbacks" or really care. I have used you for many years. This is very unacceptable! The windshield wipers need changed And the mothers attic leaked. My boxes were very wet.
Bonnie BI tried calling during business hours and no one answered. There was not room for the truck on the small property.
Heather CPerson was late getting to the office and took 15 minutes to warm up computer. Couldn't locate my reservation and equipment. My reservation was to pickup at 10 and I was there almost an hour. This of course had me behind in getting things moved.
JEFFREY SAwesome customer service! Easy to communicate with management at this site! Friendly staff who make your visit enjoyable! Highly recommend this U-Haul location and will use again if needed! Merci!
DONALD BGreat help!!!
Starneshia JJackie was exceptionally nice and I appreciated that she opened her store on time the day of pickup.
Thomas MThanks for giving the information to report my experience.
Shantel JNothing really to improve. Had pre-ordered, just there to finalize and pick up. Very courteous and efficient
RUSSELL MAll good
JACK HWas quoted price for this location and get there and they charged way more.
GREGORY DLet them no the same thing was told to us. Having back before 24 hour. And keep the unite clean.
ESTER BThe inside could have been cleaned out a little better.
ROBERT BTook us over an hour to get the payment for our truck taken care of. The lady that was supposed to be there wasn't. The only one there was her child that didn't know anything about the rentals. Once he called her it took her almost a hour to get to the office to complete our rental
JAMES SMs. Jackie was very professional and nice. She went over and above to make our move successful. You have a great employee.
ANGELA J | Expérience généraleThe equipment was clean but not water tight. The rain got through and wet our boxes.
VIRGINIA OThe customer service is excellent she was very nice and patient and explained everything very well
Whitney SEveryone needs to take training so they will be more knowledgeable.
ALENA TExcellent Customer Service!!!
Jacaranda RJackie is the BEST...Thanks Jackie...
GARY W | Expérience généraleService was very friendly and helpful. Yes I would recommend them. I felt very secure with the service. Merci
GLORIA T | Expérience généraleOwners son was there and i pulled up and parked trailer, he was on his phone in office, i got out and brought paperwork in. He was on his phone, and i sat back in my truck waiting on him to come out and remove trailer. After 10 minutes he told me his mom wanted to talk to me over the phone, she ask me several questions about the trailer and covid 19 snd i answered, she sent me a receipt by email and i again waiter in my truck for the trailer to be removed another 15 minutes her son was on his phone again, i called the store a 2nd time and ask him could he llease removed the trailer because i was tired of waiting, he said his mom normally does that, but he guessed he could do it, after he retrieved the jack, 8 minutes later he finally removed the trailer and i was finally free to leave.
Ronald TExcellent service à la clientèle
GUY HJackie (the sales person at the U Haul office was knowledgeable and courteous. She met our requirements exactly and explained all the details well.
KEITH KAgent (Jacki) was extremely helpful throughout the entire process. I will definitely utilize her location again for any further moving needs!
James DAll good!
WAYNE RProvide Bracing to Secure items.
CARLTON BFriendly and knowledgeable agent ??
ramona DVery helpful and courteous with the return process. Found an item left in cab and called to remind us and hold it for us. A+
Tonya BJackie is an asset to for uhaul rentals. She is knowledgeable friendly and does an excellent job.
Doug SNothing.
CHARLES MI did not see or talk to a person accept by phone, I think, cause all interaction was at Tupelo MS. Think I just told him this truck is going there after getting back to Covington TN.
Judy SMore equipment, very pleased! Employee very nice and pleasant.
WAYNE RJacki was excellent, knowledgeable and extremely helpful. Your app was almost useless upon check in. Horrible experience with the app not working correctly. Had to reenter data twice that I had already entered before hand in the app to save time. It took over 40 minutes to use the app to get the truck.
Ivy CMy experience was great.
Traci Wthe check in was very professional, quick and easy. Wish all my transactions could be this good.
Vernon H | RéservationVery easy experience. Reserved online in the morning, went to facility and did paperwork and had units by early afternoon. Simple process.
JUANITA C | RéservationNon Uhaul storage facility. Not clear when ordering space. Did not use.
JASON L | RéservationGreat storage to rent!!! Go in and out as needed an great staff to assist you !!!
FLOYD O | Expérience généraleI thank u so much...
SHERRI F | Expérience généraleMy unit was broken into twice and nothing was done about it. No video camera on site. When you leave your thing with a rental place like this you should be protected by the owner that is why you pay.
RUBY H | Expérience généraleVery helpful and friendly staff, thanks.
Dennis M | Expérience généraleY'all were awesome
LAKARLA W | Expérience généraleI appreciate the convenience of the storage,I only wish it could have been open longer, but besides that I am completely satisfied with the storage service and the rental truck from Uhaul.
LENA B | Expérience généraleVery Professional.
Privacy R | Premières impressionsI am very pleased with the storage unit I have. Upon arrival the unit was very clean, also door and lock worked properly.
Privacy R | Premières impressionsThe only unit they had available in the size we needed was on a different lot that was not 24hrs and did not fit our schedule.
Privacy R | Premières impressionsEverything went fine when I went to get the paperwork for the unit. I got lucky because there weren`t any unit available but just so happen someone had moved out that same day.
WHITNEY S | Premières impressionsStorage room is very nice. Disappointed that one gate is broken and there`s a problem with break ins. We did put the round lock on so hopefully our things are secure.
Privacy R | Premières impressions