The internet service in that area was poor and the u haul app kept timing out , also the lock on the back door was a hot mess and very hard to unlock ( like it was worn out) overall the location had plenty of parking, easy in and out to FM road
patrick koliba
Customer Reviews for Cowboy Pitstop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Excellent, friendly service
Scott SandsEasy and convenient location. I was able to return my trailer on Sunday afternoon when the business was closed so I wouldn't have to miss any work on Monday to return the trailer.
Robert HarmonNice people run this facility!
CAROLE OWENCustomer service was great!!
Jennifer MachucaGreat interaction with the owners. Super nice and helpful people
Chris MontgomeryI chose another location because it was open on Sunday. Somehow I got assigned this location with the threat of a fee if I dropped at my chosen location.
Kenneth Eckelcheck serviceability of vehicles before issuing them out.
Juliana WrightIveyGreat people to deal with.
Anthony GonzalesExcellent customer service. Thank u guys!
Lou LopezVery friendly
Robin HymanI scheduled a pick up at 0900 but they don't open until 1000, and I was not notified of this prior to arriving.
Peter ReedSuper friendly, good people and good experience overall.
William SlasuonUnbelievable clusterfuck getting to this place. You'll be hearing from me in greater detail. Expected to pick up the truck at the main location in Lubbock, where there were at least 30 trucks on the lot. The not-helpful woman at the desk said we had to go to this Cowboy place. No directions. Got lost. It was in the middle of nowhere after hours. She claimed I'd gotten an email about this two days prior. No. I checked junk mail. No. With some advance notice I might have been able to plan to get to this place. And don't tell me "oh, we've been so busy." If you can't handle the volume of business, hire more people or refund money. There's more, but this is the bare bones. NOT OK.
Dorothy ChanskyNicest people ever.
Shay McDanielRien
Stanley KingThe drop off location was a very interesting place. The staff there was also very efficient, helpful and friendly. Great job U Haul.
Jerry SyfrettRoadside service was excellent.
JERRY SYFRETTVery courteous service from great people!! I would highly recommend them!
Thomas AdamsLocation was closed and could not find lock box to drop off keys.
TAMMY ROBINSONThis is a great U-HAUL location, the owners are terrific!
Gregory LoweWe dropped off after hours and it was easy.
Laurel CrawfordRien
Ricky McCartythey were closed but she still took us in, so sweet.
Reynaldo PrietoAll was good
Isic RodriguezOwners are very friendly and helpful.
Douglas BramVery accommodating and helpful. Great experience
DIANA WHITEEasy to work with and very professional I give the Cowboy Pitstop a A+ I will definitely use them again and if you need some furniture go see them!!
armando sanchezThe married couple managing the location was very nice and friendly. I hated having to pick up the truck in wolfforth, but I was very happy to interact with the people there.
Alexander CallowayNo comment
Carlos HernandezI wish the trailers were a little cleaner and better looking but functionally they are awesome. I am curious how many miles you get out of a 6x12 trailer
Tommy Summerseverything was great at the pick up location. Something to consider..... the only thing that concerned me was as I was driving up to Lubbock, TX from Houston I received a call from u-haul customer service. The first words out of the representative's mouth was I did not have a trailer at the location I reserved it at. I went ballistic until she told me there was a trailer in Wolfforth (outside of Lubbock). Why would u-haul let me a rent a trailer at one location when there were no trailers there? I had no problem going to Wolffoth to get the trailer. What would have been my options had I got up Lubbock and had no trailer at all?
Larry PavlikMost trailers were inches deep in water/mud, there was a question if I would even be able to get the one that I had reserved. I waited for more than a half hour while the owner/manager unsuccessfully tried to process the transaction on the computer.
Barbara KelleyVery friendly and efficient. They were ready for us when we arrived. Filled out paper work, hooked up trailer and on the road in about 10 minutes.
Stacy GrubbCan't improve on perfection. Customer Service was amazing.
Rocksann ClaypoolAucun
Bill HortonOwners, Jeff & Susan, are just good & honest people. I wouldn't want to rent a Uhaul from anyone else. They go above and beyond to meet customers needs. Thanks Cowboy Pitstop for great Customer Service!
Shonda MoweryVery friendly and informative
JAMES HEIDTNot a thing. Awesome service!!
Elvin Schroeder