Le client n'a pas laissé de commentaire.
JEFFREY Y
Customer Reviews for Cowesette Sun Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent service à la clientèle.
JEAN TVery good service 👏
GALE GReturning the vehicle process and employee was terrible rude individual
LANCE LNando was great - excellent customer service - friendly fast and super efficient.
KATHRYN MWe needed an adapter for the trailer light connection. It would be nice if you had some of these available at the site. We had to go out and purchase one on our own. The staff at the location did not know where the closest location to purchase one was. It would also be good to specify the type of connection needed in the reservation.
DONALD MEverything was good and professional
PHILIP DI rented a 5x8 trailer and had a great experience. The rental location was easy to find, and the associate handling the pickup was courteous and efficient. The trailer was ready to go when I arrived, and the whole process was quick and straightforward. Drop-off was just as smooth-the associate came out as I pulled in, helped disconnect the trailer, and completed the return promptly. Friendly staff and well-maintained equipment made the whole experience hassle-free. Would definitely rent from this location again.
CHARLES HNOTHING COMES TO MIND. EVERYTHING WAS GREAT
MARIO BWhen I booked was told can do a 4 hour increment, when I got there I was charged for a whole day
Fred PU-haul employee was engaging, extremely helpful, and made us feel welcome. Could not have asked for a nicer experience returning equipment.
Stephanie MThe van has thick dirt in it ' I put something down and it worked out.
REBECCA CThe guy working the front was super nice and made things easy
Carolyn CIt was a basic pick up location (service station). I didn't need any moving supplies so having the equipment ready was all I needed. The service was good.
KEVIN AWhen he brought the truck up to me he advised that the last person did not clean it. I believe it would be better to inspect the truck after someone returns it rather than when someone is picking it up. Also, the gas said it was a half tank, it was not and when I returned it I was charged for gas even though it was at the same level.
Dawn WQuick and easy
BRIAN LExcellent
RICHARD WEverything was excellent. Great customer service, new truck, quick and simple process and affordable. Merci.
ALEX PQuick and easy service the attendant was friendly and helpful..
AARON FNothing, staff was helpful and friendly and thanked me for doing the pre check in
Christina PThe truck was clearly not inspected after the prior customer's use. Not only was the cargo area strewn with debris (broken wooden shelving, wrapping materials, a hairbrush) but the cab reeked of marijuana. Our clothing was permeated with the marijuana smell after just a 5-hour rental. The location was otherwise well run and the gentleman at the desk was kind and helpful.
ALISA HThe convenience of having a truck readily available to me was reassuring. But, it was the conscientious and truly helpful service, that I received from the person behind the counter, that will always stick with me. Great hire!!
CATHY SThe personal was so helpful and he gave me a really good attention at reception
KATHERINE LCustomer service was great worker there was helpful however truck it’s self brakes were super low seemed to need maintenance that’s all would recommend as far as only downside was truck maintenance other than that was great place and experience
JEFFREY MI don't think you could do anything more. Everything went very smoothly.
ALBERT SI was tendered to by a very polite young man who explained everything completely. The entire transaction was actually a very good one .
RICHARD CThe only complaint I had would be that even after I did everything online when I arrived to pick up truck there was a bunch of online stuff I had to do that could have been done before I arrived to pick up vehicle for example license information and emergency contact could all have been done in advance
Joseph AGreat transaction
BRIAN BLove U-Haul
SANDRA CI was extremely disappointed in your business. I scheduled to pick up a vehicle in another location at a different time. I called the morning to confirm and was told that the reservation that I made online was only a request (even though I received a confirmation email). I was then told that the only available vehicle was 20 miles farther away and I would not be able to get it until 4pm instead of 12pm as I had requested. Also the customer service representative on the phone was extremely rude and unhelpful. I would not recommend U-Haul at all. Horrible experience and terrible business model.
RICHARD KRep was polite and helpful
Dan CThe online pickup application was difficult to complete and required the help of the site representative.
Steven BThe 4pin electrical connector was cut and spliced 2 inches from the tongue. Had to purchase a jumper for $30. Which was more than the cost of the rental. Location was friendly
Eric TYou forced me to pick up the truck at a far location, then charged me for the extra miles used to go there. I literally only went from uhaul to my apartment and the next location. If you can't accept a reservation as is, don't accept it then change it.
Daniel HThe people were really nice, efficient and helpful.
Susan BAlways a great, easy and convenient experience.
OWEN DThe U-Haul truck was so heavy while I drove it it kept revving. It was so loud and I kept getting charged more than what the amount was
Elizabeth SThe young man that worked the counter when picking up UHaull was excellent!
David Z