This was a horrible truck, I will not recommend uhaul to anyone. I would strongly suggest using a different rental company. What can you do? Don't rent your junk to anyone.
Jose V.
Customer Reviews for Cowesette Sun Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The owner is very pleasant and accommodating Great place to do business
joan L.Excellent rental site. Super easy pickup along with easiest drop off I've ever dealt with. Not the biggest lot but the staff makes up for it. Staff deserves a thank you!
BRANDON D.Unhelpful with the situation, was told it would be fine and then got charged double my rental.
Nicole G.Vehicle had a massive gas leak and took hours to get 6 hours to get a new truck
Zachary C.Nothing to improve on. Top notch.
MichaelE B.Refund my account the $14 safe move fee. I waived that charge when reservation was made. Wanita Johnson (account holder)
JOSEPH C.New vans. Excellent condition
Chris L.Owner of service station was very rude and not willing to help with issues I had. I spent 3 hours on the phone with uhaul to no avail. After finally talking to a district rep he was unwilling to hear my situation but very quick to “ban me from uhaul for life†rest assured I do not want to rent for uhaul ever again
William D.Nothing. Excellent customer service from Cowessete sun employees
kristen M.Very positive experience
Marion F.I've used this location in the past and have not been disappointed.
Joan S.My son did a amazing job but of course having a nice person to explain EVERYTHING sure helps so all in all working together helps..
Scott D.Fellow who runs this operation -- refused to give his name, simply saying it was either Mikas or Michael -- got incredibly angry and defensive when we asked why he surcharged for gas when we returned the rental truck: Upon departure, the rental's actual gas reading was nearly a quarter of a tank lower than what the original U-Haul agreement indicated, yet this Mikas fellow was adamant that the truck tank was half full and accurately marked on the agreement. He got angry that we would doubt his observation because he does the gas readings with his own eyes, and said we should have taken a picture when we got in the truck in the first place to document the gas level. Seems that this Mikas fellow is inviting cock-fighting lawsuits burdening rental customers to back themselves up against U-Haul discrepancies: Wonder if he is suggesting that rental customers take an hour, two hours, three hours maybe, just to tote along their camera and take photos of each and every hairline scratch on rentals lest they face the threat of surcharges for damages and erroneous gas readings. Seems like a heavy toll on customers who want to pay for what's properly due and just be on their way to a safe, hassle-free moving experience. The fellow simply hung up the phone, just after yelling, "Go ahead and call U-Haul to complain! Call 'em! Go ahead!" Unfortunately these erroneous gas readings upon rental vehicle departure is not the first time with a U-Haul rental. It happened before as well, and these have been errors where the actual gas levels largely differed (As much as several gallons difference) from what's shown on the original agreement/preliminary invoice. It just turns out to be a hassling experience, really.
Somu R.Having reserved a small truck in advance, I was given one without A/C on an 90+ degree day. Not very good planning.
ANTHONY D.n/c
John L.Friendly and helpful clerk
Timothy A.Helpful and friendly staff.
Stephanie M.Employee there was excellent and efficient- made the process quick and easy!
Amie B.There is not much to improve upon. Everything was fine
Robert B.Very nice gentleman helped with the entire transaction.
john D.The guy at the front desk was awesome. Very personable and explained everything perfectly.
Michael A.I returned the vechicle with the same amount of fuel . I have pictures of before and after return . I was told I have to send the dispute to U haul . Let see if I get a return messege from you . The comtract number is 15013603
Mike G.Great service
Jackie M.Everything went very smooth, I appreciate it.
MARK S.Checking in to pick up the truck was not complicated and the staff was knowledgeable and helpful.
GLENN G.Quick pick up. On-line reservations makes renting easy.
Clement M.I used the app to drop off the truck so I didn't enter the facility and didn't need to speak with anyone
Carl M.I reserved a truck from a location in Bristol, RI. I was told the day before I was to pick it up the truck I reserved was not available and that I had to go 45 minutes away to West Warwick, RI through Providence , RI rush hour traffic to pickup up the truck. Not happy.. The extra time to get the truck caused me to get stuck it NYC evening rush hour. Not Happy! A terrible day
Richard Z.There was lots of dog hair and dried ice cream in the seats as well as the floor.
James M.Always excellent service and well maintained equipment at Cowesett Sun / Bayco. Highly recommend this location!
Christopher D.Not over charging for gas when it was off by a hair from pick to drop off, and not waiting a half an hour to look at vehicle from when customers drop them off and then report the vehicle's condition. Seeing as how am I to know that in that half an hour an employee didn't drive it and use some of the gas so that I was charged for a gas fee.
Nicholas A.The Helpful staff made for a great experience
EDWARD S.Always a great experience at this location.
Christopher D.The truck itself was very noisy (Muffler) but it was clean inside the cab & the loading area.
James H.They were very efficient and polite.
Louis A.Should more carefully connect the trailer to my truck.
Jay P.Everything was great—nothing to improve.
Bryan B.This location has always been my favorite. The owner is pleasant and helpful.
Danielle D.I had a very good moving experience with this U-haul location. Thank you very much!
MICHAEL D.Truck was picked up once reached the location movers didn't show up so truck was Immediately returned. I was charged $152,1 and $83,29 for no reason and without explanation, my day was awful as I was suppose to be out of location and unable to and the guy “ he had a accent†was not cooperating and would not credit the $, I did not use it and returned it instantly as I got a call movers didn't show. This is terrible business.
Marcia C.I can't answer now I fell dropping truck off on ice now I'm in hospital fell on ice and smashed my head
CLINTON G.The truck I was picking up was blocked in by other trucks and parked in a huge puddle. I have now been charge 3 times!!!!!
Sonia C.Was charged for not bringing back the blankets when I was told that they were to keep Bc I paid for them at first when I rented my uhaul
ADAM C.Professional and courteous service. Came outside into the snow to check out the trailer, and assist in connecting it to my truck. Return was quick and easy. Will definitely use again.
Steven D.Great service guy, he found me truck when I couldn't get a van. He was friendly
Carlos S.An needs a new transmission and the wipers blades needed replacement. The passenger side was broken and it rained all day. Tough and dangerous driving!! The location personnel was very nice the equipment was not!!!
Neil F.New van, great service. Will definitely rent again.
Amy P.The entire time I was driving the truck I kept inhaling exhaust fumes in the front cab. It was so bad, I drove with the driver side window open the entire time.
Brian H.Originally rented a 20 ft truck from U-Haul with North Kingstown location. Was told 2 days before pickup that I would now have to pickup in Attleboro over an hour away adding 2 hours to a 11 hour trip. Then was told I could pick up a smaller truck which would be adequate for a 2 bedroom apartment in W. Warwick. Truck was ultimately too small and I will have to rent a trailer to get rest of stuff. U-Haul said original location for rental was a “starting†point only. That was news to me. I would have gone with Budget Rental. This is not a problem with them.
Jaime G.Station manager made it very very easy and fast which I very much appreciated. Zero hassle very friendly Thanks
oded N.