Customer Reviews for Cozy Corner Towing
(Concessionnaire U-Haul dans le voisinage)

480 évaluations

185 N 120th St   Lafayette, CO 80026
(Headed south on 120th St right on dirt road after Rocky Mountain Joinery S)

(303) 287-6642

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(303) 287-6642

185 N 120th St
Lafayette, CO 80026
(Headed south on 120th St right on dirt road after Rocky Mountain Joinery S)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The road was a little rough getting in .

EDWARD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Very quick and friendly service and I will use them again.

Cynthia M. 
Évaluation :
5

Re-grade the driveway :)

Krista H. 
Évaluation :
5

Excellent service à la clientèle.

Phillip J. 
Évaluation :
5

Great service, great people. If I had any complaint it would for the bad road leading to their office, but that has no bearing on Cozy Corner

Larry M. 
Évaluation :
4

The only thing I didn't like was the road to get to em is rough to drive on so so many dips but the staff are wonderful

Melissa G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
1

I broke my car on the road that leads to this shack of a "location"... No idea how they are allowed to operate here. The building is an old run down shed, no exaggerating. I have no idea how these folks stay in business! Our truck was not there as scheduled, though likey not fault. But it did mean we had to go through the ditches they call a road again, omagosh. It was terrible.

Jeffrey J. 
Évaluation :
5

Excellent service at Cozy Corner Towing.

James T. 
Évaluation :
5

Amazing service, even on short notice. Very accommodating and friendly. We picked this location because of its great reviews as the others close by were lacking.

Joseph M. 
Évaluation :
3

The online pickup and return was worthless… The only way to get the truck was that the person at the office was kind enough to do the pick up process even after his office was closed. While I was having an issue with the online pick up I called uhall customer service and no one picked until I hang up after more than 30 min. The return was no different. The return process kept going back to the beginning right after taking the picture for the truck location…this happened multiple time making the online return impossible… Had to call customer service again but this time someone answered after ~5 min. This experience with the online pick up/return was not pleasant at all…

OKANGNI H. 
Évaluation :
5

The location and people were great! The online reservation system was the worst! I selected a location and paid in full upon reserving the trailer for three days later. However didn't receive any contact until the morning of pick up when they told me they didn't have a trailer. After a few minutes they said there would be one available the next day. I had to put my plans on hold for another day. Called the next morning and there still wasn't one available at the location I was told I had reserved it at. The person at the park hill location told me that my reservation wasn't with them but was with the Cozy Corner. When I called them they were super helpful and were great but it sucked that I had to drive two hours round trip to pick up the trailer before then making a 9 hour drive to my location with the trailer. The people at the Cozy Corner were fantastic but the rest of the experience was absolutely the worst.

James W. 
Évaluation :
5

The city maintained street leading to the location is very rough.

Martin B. 
Évaluation :
3

You can let people know ahead of time that you don't have the equipment you say you do at the locations you say. You can not change things last minute so that someone has to drive 2 hours away for a pickup at the last minute. Traffic messed up royally.

LISA R. 
Évaluation :
5

After having used U-Haul a number of times over the years, I can easily say that the man who helped me to connect and disconnect the trailer (I don't know his name but who ever processed my return) was the absolute best representative of U-Haul I've ever worked with. Friendly and sociable while getting the job done and going out of his way to make my experience good - I can honestly say I'd go out of my way to make sure and use this location in the future, and I've never felt that way before about an experience with U-Haul.

Christopher C. 
Évaluation :
3

Truck was not clean, road hard to drive due to pot holes

Pol S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karlie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie B. 
Évaluation :
1

A terrible experience. The order was canceled 2 hours before the move!

Artem S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
1

Personnel was very helpful and professional, however the location was difficult to find and roadway to drop off location needed serious maintenance.. Additionally I was on to the U-haul 1-800 number for over 40 minutes to find a drop off location. The first location I found wouldn't accept any Trailers.

KENNITH A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nickaletta M. 
Évaluation :
5

Loved working with Cozy Corner Towing! I would recommend this place to anyone.

Jaclyn K. 
Évaluation :
5

The road driving in was a little rough with pot holes.

Danielle L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jason A. 
Évaluation :
5

Fix that road!

Daniel S. 
Évaluation :
3

Very friendly and helpful, the only comment I have that prevents me from giving a 5* rating is the rough state of the dirt road Thanks

Andrew C. 
Évaluation :
1

This site was down a pot-hole filled, water-filled mud pit, attached to a towing yard/service. I had a reservation in LONGMONT, and wasn't aware of the change of pickup point until I was pulling out of the driveway to go pick it up and was reading the e-mail for the pickup address. I didn't know you could do this. This was a 2,5 hour diversion in my day, and ultimately a very stressful change. This site didn't have the needed dolly, or pads. I had to SPEED to a different UHaul PAST CLOSING to pickup the dolly and pads they had to leave outside the door for me. The truck had a broken lower-mirror-mount which I discovered going down the road in the rain when the mirror swung out of position. The windows where a mess on the inside, only made worse by the rain. I was getting heat/hot air from the engine cowl. There's no FRICKING CRUSE CONTROL! REALLY? No way to play your cell-phone thru the radio for Phone GPS Map directions. UHaul...you may be saving money on the trucks, but you're likely killing PEOPLE by not providing some simple basics. My next move will be much more planned, confirmed, truck pre-inspected, etc.

Steven P. 
Évaluation :
5

This location was awesome!! Very friendly, professional and informative. I HIGHLY recommend this location!

Barbara D. 
Évaluation :
5

Well received during pick-up and drop-off. He provided excellent directions and always available during whole rental time period to assist. Thank you very much taking my calls on off-hours and providing great experience with U-Haul rental. I would highly recommend this location. (FYI, the U-Hal phone customer care representatives are hard to reach due to long wait time and not was extremely difficult to do 24/7 self service program, luckily I can reach this location person via phone.)

Avinash K. 
Évaluation :
2

very tough to find bad access road. Kevin was great once I got there Truck was reserved at another location and I was told at the last min. I had to drive over an hour to get my truck

Steve S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian S. 
Évaluation :
5

Very good

guangbai Z. 
Évaluation :
3

a little road work on the entrance would help.

James L. 
Évaluation :
4

Except four the very 4rough access up 5the long dirt driveway this was a very smooth rental. Staff was friendly, helpful and prepared for my6 ar4rival.

Carol F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth L. 
Évaluation :
5

Check-in and check-out was very simple, and the employees were very friendly and helpful. It was a very smooth process and I would use them again.

David M. 
Évaluation :
3

I turned in the trailer after it was closed. I called ahead of time to ask about doing this. He said it was fine to do so. Holy cow! The road to the lot is AWFUL. The man was pleasant and appreciate the use of the trailer. And HEY! The website needs work! Things I had indicated I wanted were not there when I came to pick up the trailer. Plus, Cozy didn't know they were getting my trailer afterwards.

Mary R. 
Évaluation :
5

Fix the road. Keep the same fantastic customer service!

Malcolm F. 
Évaluation :
5

Very good

JERRY R. 
Évaluation :
1

I tried to drop it off a day early. No one available.

Travis F. 
Évaluation :
1

I had a full tank and they charged me. I stopped it off at a storage place. Not the above mentioned.

TRAVIS F. 
Évaluation :
5

The road to the site is a bit rough.

Russell R. 
Évaluation :
5

Merci.

Kenneth L. 
Évaluation :
5

Easy to pick up and drop off. Thanks

Lisa B. 
Évaluation :
3

The tank was not full, that is an issue because it is almost impossible to return the truck with the same gas that was taken, you always return it with a little more, so the cost of renting the truck is higher then you were expecting.

Samuel P. 
Évaluation :
3

The truck smelled of cigarettes, I didn't complain and ponied up the money. Probably won't use uhaul again.

lovel T. 
Évaluation :
5

The staff at this location is beyond comparison. Extremely helpful and friendly. Highly recommend this location for any of your rental needs.

wayne R. 
Évaluation :
3

The folks at Cozy corner are fantastic and very helpful.

Jason B. 
Évaluation :
5

Convenient location--super friendly and helpful staff.

KARA A. 
Évaluation :
5

again, simple, fast, and easy

Wayne H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evie C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

W C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey N. 
Évaluation :
5

Over all it was pretty good. Very good attendant, Small office at the end of a very bumpy dirt alley road. I filled out every thing on line so the process went quick. Warning: Watch your mileage and be sure you check it out before you reserve your truck. When I placed my order live I told u-hall I was going from 80026 Erie CO to Moab UT. Moab is 37 miles south off of I-70. They told me I needed to return the truck to Green River CO which is another 22 miles west on I-70 from where you turn off to go to Moab. Bottom line 37 miles from I-70 to Moab and back to I-70 is 74 miles to continue on to Green River. I was lucky I was only about 10 miles to where I had to go to load the truck in CO. Your mileage is calculated from pick-up point to drop off point and very few miles for loading point and drop off point. In a big metro area like Denver the truck pick up point to a home loading point can easily be 10 miles in the opposite direction you want to go. I returned the U-hall truck to the drop off point on the same day I picked it up even though they gave me 3 days to make the trip. I got no credit for the prompt early return but needed to pay for the extra miles. The folks at the pick up and drop off were great but watch out for U-hall and the way they calculate miles. Bottom line make sure you let U-hall know how many extra miles you are going to need because it is 0,40 $/mile.

PATRICK B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne L. 
Évaluation :
2

Attendant representative was very good. facility was on a long muddy rutted road. not very inviting

DONALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cally S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
3

Little difficult to find and a paved road would be better than the pitted dirt road they use but it all worked out ok

John B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth L. 
Évaluation :
5

you guys were great!

michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael V. 
Évaluation :
5

Customer service was excellent and they were so helpful and friendly throughout the process.

Joseph S. 
Évaluation :
2

had a 1130am reservation for pickup, nothing was ready. had to stand in the teeny tiny office, nobody was wearing masks.... the road to the location is like offroading in Moab

JASON U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leland R. 
Évaluation :
5

The staff at Cozy Corner are very professional, nice, down to earth, and funny. I'll continue recommending, and using this location whenever possible.

Andy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry B. 
Évaluation :
5

Kevin was very helpful with my rental

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Israel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanner N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathon A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jamie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol B. 
Évaluation :
5

The ladies that run this place are great! I left my car there for the day and felt secure knowing it was in a safe location

Ginger S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron S. 
Évaluation :
5

Rented a trailer for a few hours to move some material locally. Very nice folks, super helpful and friendly. would absolutely send friends to this U-haul shop.

Michel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David N. 
Évaluation :
4

The yong lady that helped us was with the rental was extremely friendly and helpful

John L. 
Évaluation :
5

Keith and team are EXCEPTIONAL! We have used Cozy Corner various times and they are always customer focused and helpful. Fortement recommandé!

JEREMY G. 
Évaluation :
3

The on-site person who helped me should be rewarded as employee of the month. He was completely helpful. The 24/7 process needs a larger window to reserve. Being 30 minutes late I could not get the truck.

David M. 
Évaluation :
3

The manager was very helpful.

Larry S. 
Évaluation :
5

Very quick and easy transaction.

jordan H. 
Évaluation :
5

Very friendly and helpful!!!

Ann J. 
Évaluation :
5

Everyone was so friendly and kind. I will for sure be renting a truck from them again the next time that I need one!

Jameson B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
4

Staff very friendly and accommodating

Kristin W. 
Évaluation :
5

Super friendly staff.

claudia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas W. 
Non les évaluations ont été soumises pour cet établissement.

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