I got overcharged for fuel. I filled it back up to 5/8 tank, but was charged anyways. Seems fraudulent and not ran well. Will be disputing this with my bank.Jakob M.
Customer Reviews for Cozys Coffee & Print
(U-Haul Neighborhood Dealer)
Pour nous contacter
Windsor Hills, CA 90056
Services dans cet établissement :
- Lun.-sam.De 9 h am à 9 h pm
- DimancheDe 10 h am à 7 h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
I will never again use uhaulMaylin E.
Le client n'a pas laissé de commentaire.Tayla A.
My reservation for a van was not available upon my arrival to the center. My fees are incorrectLatisha H.
Le client n'a pas laissé de commentaire.Leslie C.
Le client n'a pas laissé de commentaire.TRAVIS M.
The owner of the store was 45 minutes late when I was scheduled to pickup the Uhaul. Her phone number went straight to a voicemail box that wasn't set up so I couldn't leave a message. She didn't know how to properly process me for a single day rental. I returned the rental on time that same day and I get a bill for keeping the uhaul for four days. I then had to contact Uhaul to get a reimbursement. Overall a miserable experience. ThanksGarrett C.
Le client n'a pas laissé de commentaire.Jessica V.
Le client n'a pas laissé de commentaire.angelo L.
Wasn't there on time and refunded has been distributed. We were on time and below mileage paid for.kelvinia S.
My debit card as has several charges. the day I left with rental it was charged $65. Then there are 2 subsequent charges for $ 170 and $101. I WILL NEVER RECOMMEND THIS COMPANY. I better get my money back ASAP!MuataAfi T.
Excellent representativeAnnu S.
Keep up the good work.TYRON M.
I paid for a dolly and ladder and supplies that I didn't receive but Uhaul has not reimbursed me for the items I didn't get. I would like a refund. I should have only been charged for the rental. I even requested an additional day of rental which I paid for.Danielle D.
Great Service! Great Location! Love they're late hours!Tanya S.
Le client n'a pas laissé de commentaire.Robin A.
When I arrived to pick up my truck no one was available at the location, and I could not pick up the truck because the reservation was not set up properly for pick up by phone as I had requested. Had to wait 90 minutes for the attendant to return so I could complete the contract and get the key. Truck was low on gas (1/8 tank) and I had to go immediately to the gas station. They also did not have the two dollies I reserved.GERALD B.
Equipment was fine. Except, they over-charged me by $90. They marked up the original estimate I signed and loaded on extra insurance and an additional rental "fee". As other reviewers mentioned, they will not pick up their phone. This is some weird, low level scam. Do not rent from this location.David S.
You need to hire better people to manage the return at this location. I have been overcharged with the wrong miles attributed to me. I drove 383 miles but was charged for 614 miles, which is 173 more than the allowed 441 miles. Also, I returned in 2 days (took it on Saturday and returned it on Sunday) but was charged for 5 days, which is 2 more than the allowed 3 days. Because of these 2 additional items, I have been charged an extra 305 dollars. I am beyond frustrated with U-Haul with this experience. I don't think I will recommend U-Haul to anybody ever or use it myself even if I have to pay more elsewhere.ravi K.
Le client n'a pas laissé de commentaire.TANDRA G.
Keep the reservation time, and the rescheduled time that was promised. Changed times on me twice and when I arrived, the location didn't open on time. The truck I was given didn't come with the dolly I reserved, and the service tire monitor system light came on during my rental.WENDY W.
I would like to thank the attendant for helping me out, for the patience, and for the excellent service. Note to UHAUL: You should give this business more vehiclesAllan P.
Le client n'a pas laissé de commentaire.Hari Krishna B.
Cozy's Coffee and Print has awful customer service. They do not answer their business phone and the location is not open when they are supposed to be open. No one is on site, doors are locked. They assured me they would be open when I returned my truck rental yesterday on July 31, 2022, but they were not. Today I received a receipt for my rental that overcharged me for insurance, as well as extra charges and no reimbursement for the additional gasoline that I put in the truck. This place is a rip off and a scam. Please take the appropriate actions to cease this business from representing and using Uhaul Services. I will be disputing the charges with my credit card company as well.nahtan D.
Le client n'a pas laissé de commentaire.Didra B.
Le client n'a pas laissé de commentaire.Shun J.
It was easy to pick up the van for the 4 hour rental. When I returned the van, on time and with required fuel level, I was over charged. Upon reviewing my receipt, I was charged for a full day rental which included 100 miles, I was also charged the actual miles that I drove which was 83 miles. To add insult to injury, I was charged a $20 after hour drop off convenience fee when I returned the van at 4:30p during their business hours. When I told the clerk on duty about the excess fee charged, she kindly replied, â€œthere's nothing they can do since the ticket is now closedâ€.harriet D.
I came to pick up at original time and the vehicle was not prepared. There was no key available, and even though I called and spoke to a representative, they still charged me as if I had checked out the vehicle. This was very inconvenient and I felt seriously overcharged and scammed for the service I got. This slip up caused me to have to move everything around in my life and those around me to try and finish a rushed job of moving out of my apartment. I was very stressed, and would certainly not recommend this location to anyone, let alone U-haul after they still charged me so much.Kira M.
Le client n'a pas laissé de commentaire.RAMEZ E.
All was great!Semira B.
The equipment worked just fine; no problems. I went to the closest location on the map to return the truck; it was Sunday evening of a holiday weekend. There was not ONE sign indicating it was a U-Haul spot- no trucks, nothing. I did not feel comfortable leaving the truck, so I went to the next closest spot that was only about a mile away. It was after 7PM (when they close), but a man was still there. He came over and removed the tow-dolly and put it away, and said to put the key in the drop-box, so I did. Then I remembered that I was supposed to check out with the "APP". It STARTED by naming some drop-off location I was not aware of, telling me there was a fee if I dropped it elsewhere (remember there is NO location mentioned on the contract, I had named the first location [with no signs] and the key was already in the lock-box! The man said not to worry. I asked about needing the contract and again he said not to worry, so I didn't; truck returned within 36 hours. The Monday holiday and time limit for the rental passed and I heard nothing. No news is good news, right? Then, Tuesday afternoon I got a phone message saying my truck hadn't been return, and asked if I needed to extend my rental!! I returned the call and told the lady that I has already turned in the truck; she put me on hold. Soon, she came back and said that they found the truck checked in, but that my contract had been DUPLICATED!! All these folks were polite and professional, the equipment was fine, but they are working with a dysfunctional computer system. I will be watching my CC statement for extraneous charges that "the system" thinks I need to pay.Keith B.
worst experience with u haul at this location. They never answer the phone. I've driven by this location and no one is ever there. They never answer the phone. They didn't check back in my vehicle and now my bill is merged with someone else and I'm being charged $3500. A u-haul customer service rep says the manager says they'll call me back or look into this and never does. I cannot get anyone on the phone to resolve this. I've called, sent emails, disputed my bill. No follow up crickets from U-haul. I WILL NEVER us U-haul again. i'm telling everyone I know to use Pensky which is much better.jon W.
Yvonne was dedicated and helpful for all details... searching the best response for the customer i am... really dedicated... thank you DominiqueDominique D.
I dropped off vehicle before business was open, so I had no interaction with anyone. So I'm wondering why I was assessed a $20 after hour fee when that's the date I was supposed to return the vehicle. It was dropped off at 8am, is it my fault that business was not open at that time?Russell E.
The U-Haul's battery was dead. I had to wait an hour and a half. The associate did what he could and I have no issues with him. Coming from hotel hospitality, I am let down by U-Hauls lack of customer service and recovery.Jason H.
Le client n'a pas laissé de commentaire.Nicolas P.
I made a reservation a month in advanceâ€¦ I got a call saying my pick up location changed. I went to pick up my truck to find out that they rented my truck to someone else.. they then gave me a damaged truck.. I returned my truck on time with the gas exactly where it was supposed to be and they still charged me 400 dollars because they never changed the rental contract number and the person that they gave my truck to kept the truck for 4 additional days and returned it to San Diegoâ€¦ never again!!Maisha G.
Le client n'a pas laissé de commentaire.George W.
Le client n'a pas laissé de commentaire.NATHANIEL F.
This place is awesome. They are open when every other place is closed. Super easy and friendly. Couldn't have a better experience.Garrett I.
They weren't open when they were supposed to be, so we almost got charged for past due. Had to call customer service.Nicholas G.
Le client n'a pas laissé de commentaire.jeff C.
Customer service is amazing , easy process to pick up and drop off uhaul truckNancy L.
Ive taken two uhauls back to this location and both times I was charged for an extra day and extra gas even though the gas was at the appropriate level and the trucks were returned on time. I will tell everyone I know to NEVER come to this location. I would rather drive 20 miles out the way than ever do business here again.Johnathan S.
Excellent service à la clientèleLESLIE F.
Le client n'a pas laissé de commentaire.Hubert R.
Le client n'a pas laissé de commentaire.HUBERT R.
Be on time. We were at the location at 9am and the establishment was not open. We had to make phone calls to get someone which about 15 minutes.FRED J.
Le client n'a pas laissé de commentaire.CHRISTOPHER H.
Le client n'a pas laissé de commentaire.JUAN C.
Thank you so much for your service the gentleman who helped me out was amazing and very helpful thank you againDonchelle F.
I was surprised to see a store that was a combination coffee shop, gift shop and print shop all in one small space. I was even more surprised that they also rented U-hauls. But that wasn't the real issue, when we came to pick up, the person said they were on their way home, so we were lucky we got there just in time. Lucky? When we returned, the doors were locked and the lights were out. It didn't seem like a customer focused place like other U-haul places I have visited.JOE L.
Excellent service à la clientèleVELMA B.
Representative voice confirmed my pickup for 9:30 on Monday on saturday. I got there at 9:30 on Monday and myself and another renter were shocked and quite frustrated to find the location completely closed. Someone from a Jamaican restaurant finally got us our keys almost an hour later. My van itself was clean and wonderful.Eric G.
Le client n'a pas laissé de commentaire.LEONARD J.
Le client n'a pas laissé de commentaire.STEPHANIE N.
Great place. I'll come again!JAMIE B.
Le client n'a pas laissé de commentaire.MARCUS B.
Old somewhat shabby truck. Needs to be retiredBRANDON T.
The uhauls were parked incredibly close to eachother and required a great deal of effort to get it out of the lotJohann B.
For the location I was at the name of the business should be included because it's inside a multi business that doesn't have a sign big enough for you to see the location.MARY C.
Le client n'a pas laissé de commentaire.rodney W.
Very unprofessional. No one was present at time of pickup. Irresponsive.RILEY M.
Le client n'a pas laissé de commentaire.Christina L.
Le client n'a pas laissé de commentaire.Shea G.
Le client n'a pas laissé de commentaire.ANDRES R.
Le client n'a pas laissé de commentaire.Rasta R.
Your booking process is way over the top. Why would someone blend two references to rent a truck. Seems aggressive and ridiculous, I don't think I'll rent again if I have another option.Derek R.
Le client n'a pas laissé de commentaire.Charley W.
Le client n'a pas laissé de commentaire.Stephanie P.
could have had free internet...cell service and no desk person to help made it difficult to upload pictures during the self check out processMICHAEL T.
Le client n'a pas laissé de commentaire.Daniel L.
I signed up online but when I got to the location and I was having a problem they needed to verify somehow the Online registration and the location was not in the sink. I had to start all over again and do everything manually bummer bummerAletha B.
Although we were told to just place the key in the drop box I had to call the next day to close the contract.BERTE S.
On 7/31/2021 I arrived at the location at 8:44 AM for a 9AM reservation that was made on 7/24/2021. The owner of the shop arrived at 11:45 AM casual walking in saying â€œI wasn't going to come in today it's my birthday and I was in San Diegoâ€. I finally received my rental at 12:30 after being offered a bottle of water for my inconvenience. I missed my furniture pick up and this delayed costed me so much money.Donna W.
Prompt ad helpful customer service. Location had the items I needed. Easy Check out and return.London B.
Excellent staff who are incredibly helpful. No room for improvement other than a larger amount of space for the staff to be less confined.Mathew A.
Nothing. The woman that helped me was so kind and polite. Very easy to rental a u-haul at this location.Philar H.
Felt unorganizedBeza S.
Le client n'a pas laissé de commentaire.Margaret L.
Open the store on time and tell your employees not to drive their car into my parked car while I'm into it.Chase H.
Le client n'a pas laissé de commentaire.Carla R.
Your app is glitchy. I was unable to upload condition photos. My reservation was for 9am. The app would not let me start checking out the vehicle until 9am despite me getting there early as suggested. By the time I'd gone through the check out process and been validated it was 9,3am, yet the truck was still expected back at 1pm. This was frustrating.Martin H.
There was limited communication upon arrival. Someone didn't show up to open the office until 45 minutes after my scheduled pick up. I was not informed via phone call or message about the change of hours. I actually initially canceled the truck because I was tired of waiting around and my phone was dying. The new requirement of calling people to verify if they know you is rather tedious and could be done via email or text. I would recommend calling to confirm availability and hours before ordering from here as the schedule on the door is not the hours they keep.Marlene G.
Everything went perfect! I have nothing to complain about. Just keep up the good work! Love this location, they offer so many things.TANYA S.
Le client n'a pas laissé de commentaire.Debra L.
Le client n'a pas laissé de commentaire.Roman C.
The owner was rude, and dismissive, didn't smile, and I felt disrespected. Her associate was much better, but rather sullen. I felt rushed throughout the process, as if I was annoying them for picking up a truck.SHERRI ELAINE F.
Store was not open on time. I waited outside, and call uhaul, and checked in online. The lady finally arrived and gave me the keys. When moving, it's really important to stay on schedule. Truck also had low tire pressure. I will not rent from this location again.Jillian D.
This comment has nothing to do with the pick-up location - they were great and very helpful. However, we were completely dissatisfied with our UHaul experience. I had a reservation to pick up a truck at 9am on Monday - the reservation was made at least 3 weeks in advance. At 5pm on Saturday, after we FLEW to Los Angeles and packed up my son's apartment, we received a call that we would be unable to pick up a truck on Monday as there were no trucks available in the LA area! After a bit of a discussion, we were told that the current policy was that no out-of-area rentals were being allowed to start in the LA area. Why were we allowed to make a reservation then and why did we not find out about this until 36 hours prior to pickup? In addition, when speaking with one of the numerous agents I was in contact with trying to determine what solutions were available to me, when I requested more sizing information about the UBox option that was being offered to me (I needed to have confirmation that a 10ft. couch would fit), the agent HUNG UP ON ME! Admittedly, I was upset and I am sure she could tell, but I did not yell at her or scream or use profanity. I just expressed my frustration and disappointment with the situation. If customer service agents can't deal with frustrated customers, then they are probably in the wrong job! Somehow, we were told on Sunday afternoon that a truck was available for pick up as we had originally reserved. I have no idea how this was accomplished or what changed between Saturday and Sunday - I am just glad that we were able to get the truck we needed as planned. However, I am still dissatisfied with UHaul for the frustration that was caused.MICHAEL SCOTT G.
When greeted by the attendant, I was told I had to do nothing further than leave the truck. Prior to arriving I filled the gas and when leaving I received a bill stating the gas wasn't at the exact point. If we had check the truck I sure I would be charged. It wasn't a through drop offCHANTAL H.
Le client n'a pas laissé de commentaire.JOHN W.
When I arrived the store to get the uhaul key was locked and so I couldn't even rent my uhaul! I called customer service who called the store and they didn't answer. I ended up going home without a uhaulEann T.
No one was even at this location to help me at all. Terrible communication. Incorrect amount of days outlined in my receipt, was charged for 4 days when I only had the uhaul for 1 day. Tried to call uhaul multiple times for help and literally not one uhaul number answered. Overall a poor and anxiety-producing experience. I would like someone to call me to correct these issues. I will be more apt to use uhaul in the future if we can talk through these issues. 805-490-1557JENNIFER G.
Initially the first truck they we're about to give me wasn't clean. I had to tell them there was still trash in back of the truck and inside. Luckily they had a second truck available that was.SAMYLANIE G.
Le client n'a pas laissé de commentaire.Valerie W.
Le client n'a pas laissé de commentaire.Ryan M.
Reservation was made for 9am several days in advance. Employee did not show up until 930 and did not even acknowledge being late, no apology, nothing. She tried to blame another employee instead of taking responsibility herself. Proceeded to make comments about how interesting my birthday is, etc. Zero self awareness, zero respect for the customer, zero professionalism. Will definitely never come back and I will actively tell people to avoid this location.Matthew S.
Better signage. The sign was very small directing customers to go behind the building and the area did not seem safe especially in the evening..Joshua F.
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