Évaluations des clients Craig Lytle Auctioneer LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Craig Lytle Auctioneer LLC

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Douglas F. le

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They were receiving the phone calls as well about the truck but he was given the truck number that we were supposed to have. He was very helpful figuring out the issue.

don B. le

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Le client n'a pas laissé de commentaire.

George M. le

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Get your computer system upgraded and much more reliable.It took your people 2 hours or more to get me checked out with a simple trailer rental

Tameisha B. le

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You could actually give the customer the store they requested a month in advance OR you could respect their wishes to have a one-way rental that they reserved a month in advance OR when they let you know that none of that works, you could actually send them to a store that gives them service and when the customer complains in multiple ways you could actually respond to at least one of those communications. Before going to this store (the FOURTH store assigned to me) I was first assigned a store 15 miles from my requested location and that store wanted me to return my rental to the store when I had reserved a one-way as I was moving almost 100 miles away. After letting them know that wasn't going to work, I was assigned to another store that basically refused to give me any service. It was in a rural area and I basically got the impression that he wasn't interested in serving people that look like me. The guy there was rude and did nothing to actually contact the person he claims was over the U-hauls at that location. He did not greet me, just told me that the guy wasn't answering the phone (he called ONCE and left no message) and then left me sitting in the lobby unattended to until I finally left. After calling U-haul to let them know how I had been treated, they tried to get me to go back to the store and retrieve the u-haul myself because that was supposedly the only store with my size truck in the area. When I called back to let them know that I would take a different size truck as long as I didn't have to go back where I did not feel welcomed they sent me to yet ANOTHER location where they *surprise* had my exact size truck... So I'm not really sure why I was continuously told there were no other trucks available, but I was finally able to get a truck 4 hours after my reservation and after driving across multiple towns to multiple stores, being treated badly and going to an entirely different store. After all of this they simply offered me the standard $50 reservation guarantee to which I let them know barely covered the gas it cost me to go to multiple stores looking for a truck not to mention my time wasted and energy spent dealing with all this extraness on moving day. To make matters worse, after I informed them that wouldn't be adequate for my experience and was told to contact a manager I recieved a reciept with a zero charge for the rental before I could even contact someone. I was happy about that but I replied to the message to make sure I was understanding correctly. No one ever responded and 3 days later when I was trying to get the hold removed from my bank account I was sent a "new" "Updated" reciept literally minutes after speaking with a u-haul rep that contained all of the charges from the day of pick-up. Literally MINUTES after getting off the phone with them they send an updated reciept and when I called about all of this I was told someone would contact me within 72 hours. It has now been a week since that pho

JOANNE M. le

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Angelica was very helpful in taking our order. The truck performed just fine, we did have to add a quart of oil inasmuch as it was somewhat low. Thank you. Jo Ann Martino

Paul C. le

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Better entrance signage to office. Very nice and efficient staff.

Katelyn G. le

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They should make the key drop off more noticeable because I didn’t see it at all and had to wait until the follow day to drop the keys off.

Norman E. le

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Great customer service, would use them again in a heartbeat. No need to change a thing.

Timothy W. le

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Le client n'a pas laissé de commentaire.

David W. le

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Le client n'a pas laissé de commentaire.

Robert J. le

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The person who was in charge of renting the vehicles was not present when I arrived at the reserved time, in order to get the truck, the other person at the business called the person and it was done over the phone of this other employee. The practices of this business need some professional work in my opinion. I was told by the person that she was not present becuase she was at home fedding her animlals and that was why she was late..

robert P. le

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My reservation was changed multiple times...wrong date, wrong pick up time, wrong location. I waited 1 hour to get my truck. Despite booking my reservation 3 days earlier. Check in was very unprofessional. Uhaul main computer system was offline.

Craig L. le

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This place was "ON IT" they did everything correct and smoothly, I will definitely rent fromthem again. Their Customer service was fantastic and polite, answered any questions we had and the rental went smoothly. Job well Done!!!

dean H. le

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Le client n'a pas laissé de commentaire.

Jonathan R. le

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Overcharged me,

Chris P. le

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Le client n'a pas laissé de commentaire.

Haley C. le

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Le client n'a pas laissé de commentaire.

Jon M. le

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The automated drop off process was smooth and easy I wish I would’ve did the automated process picking the truck up.

Dan O. le

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Le client n'a pas laissé de commentaire.

Adam J. le

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Business hours of 0700-1800 on Friday when I went to drop it off. Got there at 1600 and business was closed with no key drop box.

Cameron C. le

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Le client n'a pas laissé de commentaire.

Katherine M. le

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Plenty of room to drop off U-haul equipment. I used this same location to drop off a truck last year and also did a short-term rental of a truck. The people at this location are helpful and friendly. Getting through paperwork was not difficult or time-consuming.

Corey W. le

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Very helpful staff. The experience was quick and direct, and appreciated. We didn't have a bumper hitch, and they had great options to get us on the road.

justin P. le

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Le client n'a pas laissé de commentaire.

gary B. le

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Le client n'a pas laissé de commentaire.

Bill H. le

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Le client n'a pas laissé de commentaire.

Deborah H. le

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He charged me for 3 days instead of two. When I questioned the charge he sarcastically said “Call the 800 number”. Very poor customer service. Never recommend this dealer

Joshua S. le

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Le client n'a pas laissé de commentaire.

Ronald S. le

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Le client n'a pas laissé de commentaire.

Robert J. le

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first drop off location was shut down due to them constructing a new building. had to call and find another location. last thing I wanted to do after a trip and unload. representative was just like "sorry". no compassion was so ever. working her 9-5 and that's it!