Don't send me to other Uhaul locations that are closed before sending me here. Craig's was beyond excellent, Uhaul regional was absolutely abysmal.Christian B.
Customer Reviews for Craigs Auto Experts
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Abbeville, LA 70510
(Hwy 14 By-Pass)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - mar : 7h am à 4h pm
- Mer : 7h am à 3h30 pm
- Jeu - ven : 7h am à 4h pm
- Sam : 7h30 am à 11h am
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
OMG, Mr. Herbert's services were outstanding!! He is truly a jewel to the area. If I had to rate his services, I would rate as 100 %. Mr. Hebert went out of his way to make sure that I received the equipment that I needed! As I always say and know that God places people right where you need them!! Thank you once again! I will definitely use your services again.Clara G.
Le client n'a pas laissé de commentaire.Dennis D.
Le client n'a pas laissé de commentaire.Theldorine S.
Mr.Craig was very nice,informative, really nice location was a plus for me, just couldn't get my phone to work right for location update in returning the truck, but really served its purpose for moving washer n dryer Thank you so muchMona A.
Le client n'a pas laissé de commentaire.Tanya C.
They didn't have an dollies but it wasn't no big deal. We really didn't need it.samantha D.
Gentleman here helped right the wrong that the pick up location started. Pickup location did not tell me I needed to put gas in the empty truck that they rented to me. They also did not include my dolly.RENE B.
My experience needed no improvementharmony R.
Le client n'a pas laissé de commentaire.Keith B.
Wasn't emailed my receipt and I don't agree with my charges and are unable to get anybody to tell me whyWarren S.
Le client n'a pas laissé de commentaire.Gary B.
Le client n'a pas laissé de commentaire.Paula K.
First I rented the truck 5 miles from where I needed it. I get a text before I got to the facility that i had to drive 25 miles each way to pick up the Truck. I was charged for the extra miles when I didn't need to. The truck was out of gas. I barely made it to a gas station. Truck was filthy inside and out. When I brought the issues to the attendant he told "it is what is", rent it or not I don't care. "You don't have to use it". By this time I had already paid helpers and didn't have a choice. You would think a company like Uhaul would care more about their image and the integrity of there representatives.Charles G.
Le client n'a pas laissé de commentaire.L. TeNeil M.
Truck was not clean smelled the smoke I had to clean inside before using but over all truck drove well and did the jobRandall R.
Customer service was horribleJaselle L.
Just an old gas station but serves a good purposeCharles A.
Le client n'a pas laissé de commentaire.Brian D.
Service was great. Truck was ready when I got there.Tim A.
Le client n'a pas laissé de commentaire.Mckenzie D.
Had a hard time understanding how the chains and light wire was dragging and arguing with me that it's my fault. I had to buy a new trailer light harness to have lights on the trailer.Adam N.
Craig was very nice and accommodating. Very patient and understanding about our situation and helpful. He was prompt and the equipment was ready to go. Thank you Craig and keep up the good work.Amber W.
I was overcharged 80$ and the man didn't want to help figure out y. I need answersDawn P.
Very corporative.Terri H.
Le client n'a pas laissé de commentaire.Wayne A.
Owner of company was very personable and provided good customer service.Cyntrell E.
Easy & fast service!Stacey A.
Le client n'a pas laissé de commentaire.Victoria L.
Le client n'a pas laissé de commentaire.FREDERICK G.
KEEP UP WITH THE GOOD JOB!!!Nicole F.
Just rude. Also, i brought truck back with 3/4 full t ad nj of gas and He had the gall To charge me for 6 miles. This guy is ripping people off and is a creep about itjoy C.
was after hours so didnot inner act with business but to drop off keysPeggy R.
Le client n'a pas laissé de commentaire.Johnathan T.
Le client n'a pas laissé de commentaire.Burton F.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.Curtis A.
Le client n'a pas laissé de commentaire.Kelli A.
Le client n'a pas laissé de commentaire.Ronald W.
Easy and convenientCatherine T.
Terrible communication on this 24/7 program. Location was very rural - for phone internet connection. Was relocated from Lafayette location - major inconvenience. Server was down for approval ? Rental pads were not included. I will be elevating this to regional director- but would expect a call.Randy G.
All goodDonald D.
The drop off location was clean enough but the attendant seemed to be totally unaware of the mobile app and what it was asking me to do which was take photos before turning in the truck. U-Haul agents need to be trained and knowledgeable about the app and work with the customer to do what the app is asking the customer to do. The mobile app is a good idea but it doesn't work correctly when the truck is not at the location you expected to pick it up . The agent should not override the actions the app is expecting the customer to perform. The next customer won't be me.Norby D.
Craig was awesome. Very knowledgeable and funny. Help us out above and beyond what I expected. 5 stars all the way I'd give him more if I could!!Lisa L.
Le client n'a pas laissé de commentaire.Matthew C.
Pick up app problems but Customer service was awesome. Mr Craig at Craig's Auto Experts gave me his number to call him if I had any problems and my app wouldn't work and he came out and rented it to me on a SundayCraig C.
Le client n'a pas laissé de commentaire.Robert B.
Quick and easy. Very nice people.MARGARET K.
Le client n'a pas laissé de commentaire.Ann H.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Colin S.
I had an issue with a Service light for the Stabiliytrack. I called 1-800 number and no one seemed to be sure how to handle. I was Told to keep driving if there were no noticeable changes in handling.joseph F.
Le client n'a pas laissé de commentaire.Kristy T.
Le client n'a pas laissé de commentaire.Percy L.
Le client n'a pas laissé de commentaire.David A.
I thought there was an automatic key box but I guess not because we had to go insideKevin B.
Le client n'a pas laissé de commentaire.Stephanie C.
The man at this location was very disrespectful. I wouldnt recommend this place to no one. He is very unprofessional. He doesn't no how to tall to people. I will give this place a negative.Ebony V.
Le client n'a pas laissé de commentaire.Jules H.
Hire and train better more qualified and focused individuals.Claude L.
ALL Good!gayle L.
Great location.Richard C.
I placed the original order at this location. Bc the place I was moving into wasn't ready I needed extra days. Craig Hebert went into the system to allow me the days for free but the trailer was already rented. I was charged 80 $for those days and I feel it should have been free. I already paid 500 $to U Haul for that weekend. I hope to receive a credit to my credit cardshay C.
Mr Craig is always very helpful !!!Ronald B.
Truck should not have been released in its condition.Emily L.
Le client n'a pas laissé de commentaire.Kalob S.
Le client n'a pas laissé de commentaire.Thomas B.
Le client n'a pas laissé de commentaire.Todd D.
Le client n'a pas laissé de commentaire.Katelyn B.
Le client n'a pas laissé de commentaire.charlotte B.
Le client n'a pas laissé de commentaire.reiss H.
Excellent service at this location!patrice S.
Le client n'a pas laissé de commentaire.reiss H.
Le client n'a pas laissé de commentaire.Diane L.
Le client n'a pas laissé de commentaire.Donna F.
Le client n'a pas laissé de commentaire.Timothy D.
Le client n'a pas laissé de commentaire.KARLAN D.
Le client n'a pas laissé de commentaire.Mona R.
Le client n'a pas laissé de commentaire.Michelle F.
Our sales associate was so very pleasant. She was busy and it was hectic, but she was so professional and friendly.Erica D.
There was no real sign stating that is was a Haul that we could see. But the gentleman running the place was very nice and helpful when we returned our truckJacquie B.
Lucky to find a truck in the Lafayette, LA area. I needed a 15 or 16 truck but opted for a 20 foot for a low pack level. Found only a 26 foot truck available. The truck had damage which the location did not note nor mention. I took the insurance to cover the situation.Stanley B.
Owner couldn't determine how to pull up my mileage overage from his computer so I could pay. Asked me to return twice. Then requested I call in or leave my credit card. I didn't feel comfortable that he was competent to figure it out so I then called uHaul and paid over the phone. Positive: The location was convenient.Troi R.
Le client n'a pas laissé de commentaire.allen R.
Le client n'a pas laissé de commentaire.LARRY H.
I reserved a certain size trailer online and the next morning, after we had made all of our reservations for the trip, received a phone call to say that the s size trailer was not available. I feel your online info should be accurate and up to date.Ellen M.
Ensure the reservations are correct before the customer arrives and be presentable with quality customer service.Julia A.
Cupholder was broken, and the check gas cap light on the info panel was on. Other than that, it was great.Adam M.
Le client n'a pas laissé de commentaire.David M.
1. Don't let customers reserve units which are not available. 2. Don't replace the unit the customer reserved with another which is also unavailable, located at a pick up spot which is closed on the pick up day. 3. Don't make the customer drive 40 miles (one-way) for the second replacement unit for the one he reserved. 4. When you mess up the reservation this horribly, give the customer a significant discount.Gregory L.
Le client n'a pas laissé de commentaire.Bessie L.
Le client n'a pas laissé de commentaire.Aaron G.
Great ExperiencePaul S.
Le client n'a pas laissé de commentaire.NeDaeshea M.
Le client n'a pas laissé de commentaire.Bernard B.
Le client n'a pas laissé de commentaire.Arthur P.
Le client n'a pas laissé de commentaire.Sheila J.
Le client n'a pas laissé de commentaire.Matthew H.