Craig was excellent - very helpful!
Andre F
Customer Reviews for Craigs Auto Experts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The trailer lights went out about halfway through our trip. Luckily, I had a magnetic set of trailer lights in my truck that I could use to complete the trip.
William L2nd time here, only reason for dropping off it is closer. Would not rent. Craig is the most rudest person to deal with, also flirts.
Romanda SA*****
Jennifer WAmical
June WThe Abbeville location did a great job outstanding!!!! I love doing business there and I would definitely recommend friends and family to go there!!!
Walter RAbove and beyond expectations on customer service. Fortement recommandé!
Derek Sthe mobile check was a complete headache never will use that again
Brian FThe man there was great, knew everything we asked about.
Jay BEverything was great and in order excellent customer service
Marquita HVery good service he help me with what i need
ANDRES LThere was nobody there. They were closed.
Shane RThe service was excellent. The owner is friendly and caring. As a first time driver of a Uhaul, he was patient and supportive with me. He answered all my questions. I would really recommend this location. He makes you feel like family.
Kelly DDropped off on a Sunday, office closed but plenty of room to drop trailer.
Mike PLocation for pick up was changed three times, 2 of those changes occurred the morning we were on our way to pick up the truck. Frustrating experience overall.
Jane NCraig was super friendly and helpful. He was also a wealth of knowledge about the community which was nice since we are new to the area.
Sharleen MMaintain Your Service.
CLAUDE DDidn't have what I ordered. Also 35 miles out of my way.
ROBBIE WGreat and awesome customer service. I couldn't ask for a better experience.
Joshua CDon’t change a thing!
allen rExcellent customer service by the owner.
Edward CRaymond was absolutely friendly and professional! If I'm ever in that area again, for service or not, I'd definitely drop by for a visit! Thank you Raymond 酪
hailee KThe appliance dolly I reserved was given to another customer who booked after me because "it was a $900 rental." I had to drive to Lafayette to get one. I would love a rebate for my time, gas and frustration. I had to postpone my trip a day because I didn't want to drive all over with an empty trailer. I had him disconnect the trailer and picked it up the next day. Also the Uhaul website sent me to 412 7th St for pickup and that was a residence. I had to call Uhaul to get the correct location. When I went to return it in DeRidder, no one was there and no one answered the phone so I had to find and drive to another location. I have never before had a bad experience with Uhaul but this was awful from beginning to end.
Dee HMerci.
Jonathan OExcellent, professional, polite, and prompt service.
Danny LIf the contract says unit can be picked up at 7am then that is what I would expect. Not for the owner of the business to get there at 7am then do all kinds of other things while I am waiting. Finally about 7:15 to 7:20 come deal with me. Probably not very professional either for the owner to tell a customer that "a customer waiting on me is very aggravating".
John LTrucks need to be inspected before renting.
RENEE RVery friendly and professional!
travis aMr.Craig has the best southern hospitality . I had a few dead ends but dealing with his service it made up for it so thank you Mr Craig
KRISTAL TExcellent service; continue business as is!
GABRIEL DNEVER RECEIVED UHAUL!!! Drove all the way from Houston, Tx to Abbeville, La to pick up uhaul and location never answered the phone, no one was at location. Called uhaul after hours of trying to reach Craig's Auto and uhaul said someone took our uhaul the day before and returned it in Tx already!!!! And could not find us a replacement. Drove 300+ miles FOR NOTHING!!! Told us we need to reschedule another pick up!! This terrible terrible service deserves a free uhaul!!!!!!
Linzy HReserved my truck for the Lafayette, La location. My reservation was apparently moved to the Abbeville, LA location without any notification. Employees in Lafayette location were rude. Employee in Abbeville location was great.
Joshua LDon't send me to other Uhaul locations that are closed before sending me here. Craig's was beyond excellent, Uhaul regional was absolutely abysmal.
Christian BOMG, Mr. Herbert's services were outstanding!! He is truly a jewel to the area. If I had to rate his services, I would rate as 100 %. Mr. Hebert went out of his way to make sure that I received the equipment that I needed! As I always say and know that God places people right where you need them!! Thank you once again! I will definitely use your services again.
Clara GMr.Craig was very nice,informative, really nice location was a plus for me, just couldn’t get my phone to work right for location update in returning the truck, but really served its purpose for moving washer n dryer Thank you so much
Mona AThey didn't have an dollies but it wasn't no big deal. We really didn't need it.
samantha dGentleman here helped right the wrong that the pick up location started. Pickup location did not tell me I needed to put gas in the empty truck that they rented to me. They also did not include my dolly.
RENE BMy experience needed no improvement
harmony rWasn't emailed my receipt and I don't agree with my charges and are unable to get anybody to tell me why
Warren SFirst I rented the truck 5 miles from where I needed it. I get a text before I got to the facility that i had to drive 25 miles each way to pick up the Truck. I was charged for the extra miles when I didn't need to. The truck was out of gas. I barely made it to a gas station. Truck was filthy inside and out. When I brought the issues to the attendant he told "it is what is", rent it or not I don't care. "You don't have to use it". By this time I had already paid helpers and didn't have a choice. You would think a company like Uhaul would care more about their image and the integrity of there representatives.
Charles GTruck was not clean smelled the smoke I had to clean inside before using but over all truck drove well and did the job
Randall RCustomer service was horrible
Jaselle LJust an old gas station but serves a good purpose
Charles AService was great. Truck was ready when I got there.
Tim AHad a hard time understanding how the chains and light wire was dragging and arguing with me that it's my fault. I had to buy a new trailer light harness to have lights on the trailer.
Adam NCraig was very nice and accommodating. Very patient and understanding about our situation and helpful. He was prompt and the equipment was ready to go. Thank you Craig and keep up the good work.
Amber WI was overcharged 80$ and the man didn't want to help figure out y. I need answers
Dawn PVery corporative.
Terri HOwner of company was very personable and provided good customer service.
Cyntrell E