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Joshua Pope
Customer Reviews for Cross Bones Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Put some gravel on the driveway.
Douglas MorseNothing simple easy process!! Stevie excellent!
KIMBERLY PETROVSKIThe rep was extremely helpful and information
Brandon LedermanMike was just great! Professional and friendly! Reservation, pick up and drop off all a breeze! Really helped to make a stressful time sooo much easier.
Marlene HultenMy experience with U-HAUL was Outstanding.
Bruce MartinI was charged for doing 16 miles on a short of halve full tank, which I filled with 5,63$ back to amost halve tank......11 % fuel charge. That's not right !!!!! I had 2 friends with me that saw the gage and watched when I filled it up again. I would apricate if you correct that. Other than that, it was a great rental and super agency. Would use them again. Thanks much Gertraud Keyser
Gertraud KeyserNo problems, easy rental
Noel HendersonDefinitely would recommend U-Haul to move my family, friends, and business associates!!
CHRISTOPHER BoltzNo improvements
TOMMY JONESGood folks
Bobby WelchBest service and location I ever went to.
Charles FuscoNothing! These folks are always the best!
Eugene WiedenbeckSteve was very helpful
CARL LATHROPThe truck I assigned was ok but when I went to return it, while driving, it started making a weird popping noise but not like a backfire...like something was stuck & released. Really glad it was a short trip. I reported this to Tracy @ uhaul, she really didn't seem to care. She did however want to charge me an extra 20 for being late. This vehicle was back onsite well before it was due. I am disappointed with UHAULS poor customer service.
Kaylynne GatesHelpful Friendly Southern Services.
Walter JohnsonKeep it easy
Patrick SchultzMy vehicle was not available, prior renter did not return by the required time and the service provider had a difficult time reaching her. Crossbones did arrange a substitute truck.
Michael SandlerThey were very polite and helpful. Had a great experience.
CARLETON THOMASAwesome! I will go there every time.
Charles FuscoThey disconnected my trailer in the pouring rain without Me having to get out. Awesome friendly service.
Charles FuscoThis is a great location. The owner is helpful and knowledgeable. The truck was old. Check engine light was on. The truck struggled to turn the engine over on start up. Otherwise, great experience.
Jonathan Burnhamcharred a cleaning fee. Return lot wasn't paved and it was raining......what do you expect?
Curtis CouchToo many steps in the online return process.
Michael SandlerElectronic return could be improved to make it easier to return vehicle. Since you already have phone number/text information, a simple return tab without a code if it comes from the same number.
Michael SandlerCustomer service was awesome. Will rent from this location again.
William TollesonPick up and drop off was extremely fast. This is a great location.
Jonathan BurnhamFriendly and knowledgeable
Jeffrey WlockOverall the site was fine. It's just a little dirty.
Richard ShipleyEasy, friendly, and convenient drop off. Will use again.
Mike MurrayThe Establishment, and the Employees were Awesome! They made me feel comfortable and friendly! I was so honored and Blessed that they had a vehicle for me upon my call! Thank You Navarre, Fl Uhaul Thanks, Chuck Cruies
Charles CruiesToo full to accept 24/7 drops without anyone to assist.
Michael ComleyLot was absolutely packed and difficult to drop off equipment.
Michael ComleyNot a dang thing
Stacey PattersonDrop off was great and I arrived after working hours
Ramiro SanchezThe app is very glitchy.
justin tindalFriendly and efficient return of equipment.
Jeffrey NobleVery friendly. I’ll keep using this location.
BRIAN GRAYBILLThe lady who did the paperwork to get the truck I rented was REALLY nice and helpful
Bruce HillOffice area was untidy & smelled but customer service was good…The man was polite & helpful.
SARAH JamesSteve at Cross Bones Enterprises made my moving experience just perfect. Steve explained the contract process and even inspected my vehicle tie down for me before I hit the road. His facility was very easy to maneuver truck with trailer on pickup and return. I went over how to operate vehicle controls and adjust mirrors so I could see without blind spots. I have three minor issues to list: I will be 70 in two weeks (not an issue, just a visualization), I could not understand how to do the phone app so I did not use it. The plastic key holder banged my knee every time I moved my right leg toward the steering column, it's unpleasant and distracting, I used the USB charge port on the dash to keep my phone charged. It did not charge the phone (I tried 2 different cables) and at the end of each leg of the trip my phone was dead and I was distressed but I made it safe, When I dropped off the key in the box the sign said to use the app, my phone was on low power mode and was getting hot trying to work. I was able to take pictures of the keybox before I left. For the next customer, offer a lock with deposit for locking the box. I neglected to put a lock on it so I did not stray far from out of sight from the truck for bathroom break and used a porta pottie in a rest area. Thank you Uhaul for a terrific experience and especially Steve who made this an adventure to talk about!
david rachliffDidn't think you could have a truck in Florida without Air Conditioning. Would have liked to have been given a heads up. Managed it though.
Christopher HughesSuper simple rental with great equipment and very helpful staff - 2nd time we've used and great rental!
Michael FlynnThe folks at Crossbones were great to work with. Super friendly - things went extremely smoothly. -Jim Stanhope
James StanhopeWould be better if you still had the drive in/drive out arrangement instead of your current forecourt situation.
Lance BoxFriendly, fast and professional employees.
Terry Lee MetzCross Bones has a good selection of rentals. Easy in and out. Thanks.
Jim RobertThank you man, BIG help today!
michael loeraVery good quick service nice people
curtis kearnsVery helpful and very fast would recommend them to anyone
LARRY HAGENWe took our truck back after hours. We did receive our confirmation of turn-in promptly the next morning. Even though we had no contact with anyone, it seems that their record keeping is top notch!
julie stanton