Le client n'a pas laissé de commentaire.Randy M.
Customer Reviews for Cross Creek Petroleum
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.teddy S.
Le client n'a pas laissé de commentaire.KARL J.
Le client n'a pas laissé de commentaire.Lawrence H.
Our reservation was to puckup in Nelsonville and drop off in Morgantown. The day before, I discovered (never notified by UHaul) that the reservation had been chgd to McArthur to Nelsonville! Such a screw up!David C.
Be more helpful with the process. I had to load my car onto the auto transport with no help while I have never hauled or loaded a vehicle onto a trailer. This location was also 50 miles away from my preferred location and had me traveling a road that was very difficult for the first time driving a 20 foot truck and trailer, which caused additional stress considering my Jeep was on the trailer.Brandon C.
Prices are ridiculousKatlyn F.
I unhooked the trailer, but no one offered to help and no one came out to confirm I dropped it off. The person wrote down the trailer number and said I would receive an email. I have yet to receive the email.Robert B.
Le client n'a pas laissé de commentaire.Michelle B.
It was a dirt unsecured lot, there was no office. When we went in the store we were told to â€œjust leave itâ€ no check-in, they didn't even ask our name. Very weird!!Greg J.
I tried to rent this on Thursday 7th. But the lady didn't know how to do it so she told me to come back Friday I was told it would still be 0,79 cents a mile. But when I returned the truck I had to pay 0,99 cents a mile. Because it was a Friday. So no I will not be referring U-Haul. Or I will not be using U-Haul again.Jessica S.
Very helpful and friendlyLarry S.
I ordered a one way trailer for one day use and when the clerk put my order through she said the order offered two days of rental, I told her I only wanted one day she said she couldn't change it back in the system but that I would only be charged for one day if I return it within 24 hrs which I did. I was charged for 2 days $79. The clerk never told me that if I wanted a one day trailer I needed to order a 2-way, pick up locally and drop off at the same location within 24 hrs to get the one day charge. Incorrect information cost me double and Uhaul costumer service is useless, I called to ask for an adjustment since I was misinformed it has been 3 days I'm still waiting for a manager to call me back...Penny L.
Le client n'a pas laissé de commentaire.Portia S.
Le client n'a pas laissé de commentaire.BRIGETTE B.
Le client n'a pas laissé de commentaire.Fred S.
Was spose picked up a 26 we where supposed to pick up a father fucken ended up the dam store was close In gallipolis ohio snow I have to spend a house and a half on hold with the dam uhal people in alanine GA.so ended up having to drive 49 father fucking miles so I get to MacArthur and go get my stuff and was charged 150 dam dollars so then on returning the fucking uhal that was 6 miles from my fucking house.i had to to take it 49 fucking miles back to fucking MacArthur and got bild for the extra 49 fucking miles instead of returning the dam truck 6 fucking miles from my dam house and was charged 198 to Dam 200 hundred fucking Dallors and and was charged 40 extra fucking dollars because they stayed that they would not fucking let me return the uhal at the uhal company 6 mills and sales I could not because it was a local uhal company. ANY QUESTIONS FEEL FREE CALL ME 740 301 4543Bryan V.
Le client n'a pas laissé de commentaire.Jeffrey W.
Le client n'a pas laissé de commentaire.Joseph H.
I waited for over an hour at the pick up location. The employees were not prepared and didn't know what they were doing to complete the transaction at pick up or return.Tyler B.
Le client n'a pas laissé de commentaire.Kim S.
Amazing staff! Prompt! Kind! Best AFM ever.PAUL C.
There are several locations closer to my home but I was unable to edit the drop off location when I reserved the trailer in the website. The drop off location was in the middle of nowhere and there was no other uhaul equipment in sight. I was told to â€œdrop it with the others â€œ. There is a a drop off eight miles from my house but I felt like I was forced to use the location that was listed on the reservation.DAVID R.
Nothing good overall experienceChristopher M.
Make sure that the uhaul has been properly inspected before renting it out.Craig G.
Le client n'a pas laissé de commentaire.Heidi B.
Le client n'a pas laissé de commentaire.Carl M.
don't lie to your customers and be up front and honest in which you are not I give you one star period I'm not happy with my dealing with u-haul and will not use you againCynthia T.
Le client n'a pas laissé de commentaire.CONSTANCE Y.