Customer Reviews for Cross Town
(Concessionnaire U-Haul dans le voisinage)

859 évaluations

22417 Hancock Ave   Port Charlotte, FL 33980

(941) 255-0346

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 1h pm
  • Sam - dim : 9h am à 12h pm
Heures d'ouverture spéciales
  • 5/30/2022: 9h00 am à 12h00 pm

Services dans cet établissement :

Pour nous contacter

(941) 255-0346

22417 Hancock Ave
Port Charlotte, FL 33980

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 1h pm
  • Sam - dim : 9h am à 12h pm
Heures d'ouverture spéciales
  • 5/30/2022: 9h00 am à 12h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

donald Z. 
Évaluation :
5

It would be helpful if corporate uhaul could update the pick-up address to the office location.

Michael G. 
Évaluation :
5

They were very understanding when I made a mistake with the size. I ordered a 5x 8 and I really needed a 6 x 22 trailer and was able to get us a bigger one.

June V. 
Évaluation :
4

The U-Haul app was crap. Tried to return the trailer after hours on Saturday night, but was unable to get the app to function at all. Had to go back on Sunday morning and try again with no success. Luckily, the rental location opened Sunday morning and they went to the drop off location and checked me in. By the way, called the 800 phone number to see if they could help only to be told by the recording there was a 35-40 minute wait time.

Edward S. 
Évaluation :
3

employee was extra helpful and very friendly. Not this location, but ordering a truck was very difficult. They emailed me to pick up truck, then changed it and changed it again. Very difficult to confirm. I spent about 2 hrs to order with about half the time on hold or being transferred to yet ANOTHER person.

Robert P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason C. 
Évaluation :
3

I had reserved a 26' one way. The day before I was told I couldn't have a 26' and they said we have a 20' at a different location. I needed 26', but didn't have a choice since I had people scheduled to come in that day. I also had people flying in to help. I was also told that the price would be reduced $200, it wasn't. Now I have to rent another truck! This will end up costing me $2000 that I wouldn't have to if I got what I ordered!

LAWRENCE K. 
Évaluation :
3

Office was in one location, and trailer in another. Not convienent when you are not a local person. I was from out of town, so not familiar with all the streets. The employee at the location for the trailer was extremely thorough in all the details of the equipment and super friendly!

Timothy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle J. 
Évaluation :
2

The overall experience of using uhaul in general was horrible. We had an original pickup location in margate for our reservation on the 30th and our pickup location ended up being moved 3 times. Each time we were told that the uhaul truck we reserved would be available and each time it was not there. We had to call the customer service number multiple times and kept giving us different locations that was not anywhere near us. The 3rd time at the Boynton beach location we are finally able to get what we reserved. The drop off location was horrible and the self service drop of link we received was glitching and took forever to complete the drop off. I understand that there is a limited availability of trucks in the South Florida area for this time of the month, but we did have a reservation and each time we should not have been told we would get a truck if it was not available to begin with.

Nicholas S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

June V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia C. 
Évaluation :
4

Moved 2 years ago around corner to Electric Ave. Sign saying moved hidden behind a truck. We along with 2 others were looking for office until hidden sign was noticed. Uhaul vehicles are still at old site so impression that Hancock is where one should pick up or drop off. 2 years and UHaul can't correct address for pickup. Shame on you!

Ellen F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jarold N. 
Évaluation :
4

Nothing all good

Michael I. 
Évaluation :
5

The people that work at this location are very friendly and helpful beyond what is necessary.

Jerry A. 
Évaluation :
4

Internet address should be changed to location of the rental office rather than where the trailers are stored. Would simplify things. Personal at this location were excellent.

Curtis L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian O. 
Évaluation :
3

Have one person in the equipment area, checking equipment in and out.

Matthew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penelope H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FLORIAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave G. 
Évaluation :
5

Nothing. The employees at this location are outstanding! They both deserve a raise for all their efforts!

Peter M. 
Évaluation :
5

She was so nice when we came to pick up. Very efficient.

jennifer S. 
Évaluation :
5

Everyone there did a Great Job of getting me taken care of! Thanks to everyone for a great experience!

BRUCE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS D. 
Évaluation :
5

Better signage about specific location. I know they are moving to a new location so that may be the issue right. But overall I would go to no place else to rent a piece of equipment.

Louis P. 
Évaluation :
3

Personal property of previous user was left in the cargo box. I think our changing box sizes at another location an hour earlier really put the staff at a disadvantage. Jay was great to deal with as was the yard personnel. Truly good people.

Kenneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen M. 
Évaluation :
5

I was sent to this location after getting an email the day before saying there was a15' truck available, not the 10' i requested, at the location id set up and which was more convenient. When i went to pick up the truck at the original location, the truck wasn't back yet and no word on when it would be available. They said they could rent me a20' truck. I had a 3500 drive ahead of me and wanted the truck i ordered a month and a half ago. As a result, uhaul sent me to another location 14 miles away. Not a big deal. The new location was an independent business and they were extremely helpful. I got the 10' truck i wanted, plus i was given 2 extra days and 100 extra miles, since i was traveling so far. Very positive experience.

Joanne F. 
Évaluation :
1

Out of date truck. No cruise control. Steering wheel shaked the whole 1900 miles to Minneapolis. Gas mileage was literally double what was quoted. Totally unacceptable all around.

Joshua C. 
Évaluation :
5

Steve was very helpful and accommodating to my special needs.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg D. 
Évaluation :
3

It was kinda confusing on the location. GPS took me to the lot where the trailer was. Small "shed" building there and a guy quickly hooked up the trailer for me and made sure lights were working okay. Then I had to go "around the corner" to the office area and do the paperwork. There was no signage to tell you if you were in the right place. Wasn't a professional office at all just a countertop and a girl with a laptop and a printer. Just looked kinda shady but no problems. Nice staff.

Gerri B. 
Évaluation :
5

Associate was very pleasant and professional to work with.

WILLIAM T. 
Évaluation :
2

Parking area is 1/4 mile from office and office closes at 1pm

Steven N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
1

Again my original drop off location was changed the day prior to to the scheduled day. Instead of the location on Veterans Highway I was directed to a location on Hancock Ave. I arrived to this filthy dirt lot by 11:00 am . Although the website shows it's open from 9 am to Noon there was NO ONE there to check in your vehicle. I had to complete the phone check in , take photos and drop the keys in the drop box. I was also charged an extra $56 which I did not agree with after prepaying the full over $500. The vehicle was returned with the same gas and on time. I expect an explanation on this. I assumed the drop off location was changed because it was needed for another customer the same day. But no sales agent was there. Based on this experience I will explore other options such as Penske for my future rentals. I still expect a reply on the added charges or I will dispute them.

vito Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN L. 
Évaluation :
5

He has a beautiful young lady working there! I do wish his office was a little easier to find! He treated me good, I will go back again! As luck would have it, pick up and drop off would be where I want to go again!

Thomas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason F. 
Évaluation :
1

1. Get your equipment out of a field 2. Stay open longer than 9am - 1pm 3. Inform your employees regarding picking up or returning equipment after your hours of operation

Andrew B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart L. 
Évaluation :
1

Get a new location, place there is a shit hole.

Bruce E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olga S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet B. 
Évaluation :
2

Know what units are available.

walter G. 
Évaluation :
5

Easy drop off

Juliana M. 
Évaluation :
1

Employee did not check in my trailer correctly so I had to come back and self check in! I had to call twice to customer service. Each time I was transferred 3-5 times and I had to wait over and hour each time! Very frustrating and not worth it. Will look at competitors before I do business with you again and will only do as last resort.

Thomas O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRSTIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noe A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor D. 
Évaluation :
5

Can't think of anything else and Steve and Lewis were wonderful.

Bonnie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Great service!

Larry T. 
Évaluation :
5

Advertise the office address with the rental location since pick-ups need to start there.

Janet G. 
Évaluation :
5

The young lady foing the reservations and paperwork is very knowledgeable and friendly.

Jerry A. 
Évaluation :
5

better signs

Stephen T. 
Évaluation :
5

Nothing really just keep being courteous and nice very to your customers. Thanks Steve and jay

ROUEL G. 
Évaluation :
4

later hours

James B. 
Évaluation :
3

Was a little confusing finding the office as it is not located where drop off and pickup are.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
4

Was easy and fast good experience

william H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenda H. 
Évaluation :
1

As for the Podunk drop off place they close at 1 PM. You had to find your own space to put your crap. But it was the closest one and convenient location for our needs. I can only hold my transactions were completed and documented. I took photos of mileage and plates in case there was any discrepancies. Not impressed. But still had a local location for drop off.

Karen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve R. 
Évaluation :
5

The staff was excellent

Thomas E. 
Évaluation :
5

Aucun

German S. 
Évaluation :
1

Better communication operator was rude when I asked about the reason for the bolts and metal plates holding my doors shut so I could not open them . U boxes never arrived the day they were supposed to with no call or explanation on what or why they would not arrive that day . Had unpack boxes myself cause my helper was only available that day .

Jonathan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gerard B. 
Évaluation :
5

Nice staff

john S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin S. 
Évaluation :
1

Drop off to a dirt lot, don't like leaving truck unsecure where they can try to hold me responsible if items come up missing after I dropped off.

STACI N. 
Évaluation :
5

Repair drivers side window crank

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin S. 
Évaluation :
4

Only issue was one of the tires was flat and had to put air in the tire. Found a nail or something in the tire but left it there. The tire held up for the trip and I didn't have to add any air.

Eric R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olga S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Todd O. 
Évaluation :
1

I got a call from the punta gorda uhaul the morning I was supposed to pick up the truck. "sorry we don't have a truck, but there is one in Port Charlotte. You'd think they would bring the truck to Punta Gorda. NOPE Cost me 2 hrs on my move and had to find a ride Truck had no cruise control! who made that purchasing decision. 1800 miles wout cruise. wake up!

Paul M. 
Évaluation :
5

The young lady at desk was very helpful

Rorey D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

julia S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL F. 
Évaluation :
5

Very friendly staff. Always accommodating your needs. Always go there now! Jim Nelson

James N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana J. 
Évaluation :
5

Great customer service!! Thanks!!

Cari G. 
Évaluation :
5

Left rear turn signal inoperative this a safety item. Truck # BE1085M. But overall very satisfied Will rent again. Merci

Frank A. 
Évaluation :
4

Not the original pickup location I asked for and was told I would be using... made for a longer drive to pick up the truck.

William S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARBARA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONNA G. 
Non les évaluations ont été soumises pour cet établissement.

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