Customer Reviews for Cross Town
(Concessionnaire U-Haul dans le voisinage)

712 évaluations

22417 Hancock Ave   Port Charlotte, FL 33980

(941) 255-0346

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 1h pm
  • Sam - dim : 9h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(941) 255-0346

22417 Hancock Ave
Port Charlotte, FL 33980

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 1h pm
  • Sam - dim : 9h am à 12h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

It was odd how you had to go to a different location to check in, then you followed a guy in your car to the pick up location about a quarter of a mile down the road. But, all of that was still okay just a bit strange. But, it was disappointing when the guy opened the truck and said it was dirty…he got a broom and started cleaning it some, but the drink holders and cubby holes were all filthy.

Robert J. 
Évaluation :
5

U-Haul needs to pre-screen its "mover helpers" because we're now assessing damage to our belongings by the last crew that loaded up our stuff.

David K. 
Évaluation :
1

Said would leave me a trailer out to pick up after hours never did and still charged for it.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR V. 
Évaluation :
1

Worst uhaul experience I had. Was supposed to do mobile check-in to get my truck. Website blocked me and wouldn't let me proceed. Used a stranger's phone after logging in and had the same issue. We were surrounded by uhaul trucks and it was saying we weren't in the correct location, even after he changed his settings. Wife ended driving 30 minutes there to use her phone and wouldn't let her check in either. We called and were on hold for about an hour. Finally got through to the chat and the chat was disconnected. Tried again and finally received the lockbox code, but the truck was blocked by two other uhauls that were returned earlier. Fortunately, we found a key in an open lockbox to move a truck off to the side so we could squeeze around and get out. Since I waited two hours, had four movers planned that were unable to make it because we were too late. If you calculate the 60 $/hour (cheap) for two movers and take away the deposit of 100 $I'm out a bunch of money. They offered a 35 $refund and a 10 $certificate. Yikes. Asked for a manager to contact me. They did not. I do wish it was a different experience.

Aaron W. 
Évaluation :
4

Overall, U-Haul customer service does not exist because you can't get in touch with anyone. My original drop off location informed me that they don't accept truck returns. The 1-800-468-4285 number is useless because you can't talk to a real person and the phone tree is terrible. Take note, when people call a phone number they want to talk to a real person. The lady I spoke to at the Cross Town location was very helpful and was the only positive aspect of my rental experience. Next time I will consider using Penske.

WILLIAM F. 
Évaluation :
3

lh front tire was square , truck hopped up and down at low speeds and shook like a dog pooping razor blades at 50 , i was afraid to go any faster as the tire would blow , also it pulled to the right , if i let go of the wheel it headed to the ditch

ron E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
5

Make sure the gas gauge works We ran out of gas before we realized it was the gauge

Gregory B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
4

Little late e showing up

Peter L. 
Évaluation :
5

Need to educate your staff every time I talked to someone got a different story. Spent to much time on the phone fixing Uhauls mistakes. U box was not stored in temperature controlled warehouse. Filed a damage claim

Catherine C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
5

Better communication between the pick up / drop off drivers with the customers. There was much wait time for their arrival. Better knowledge of their arrival time would have been appreciated. Other than that, terrific service both in MA and FL.

Laurie C. 
Évaluation :
2

The drop off sight was very dark. The after hours return was easy via website. More lighting is needed at this site. I felt unsafe at this location due to the lack of lighting.

DONNA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
1

I've been charged 3 separate times, for 3 different amounts. I've had to call multiple times to get a response, would NOT recommend. First, my reservation “wasn't there”, after finding it, they had it in the system I was returning to Sarasota, which wasn't the case. Haven't had a very good experience.

Leticia C. 
Évaluation :
5

.

Gibran K. 
Évaluation :
3

The hold time to get ahold of customer service is ridiculous. The UBOX was late getting dropped off and did not get picked up the day it was supposed to. Overall the experience was shitty.

Brian S. 
Évaluation :
5

Greeted with a smile, & the owner was more than pleasant..great guy!

DONALD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMARI N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin J M. 
Évaluation :
5

Professional service!

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walther L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Karl H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deborah H. 
Évaluation :
5

Thank you Steve for your help and assistance. Made our day!! THANK YOU!!!

Deanna K. 
Évaluation :
5

Excellent service and assistance.

Charles S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Donald F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES E. 
Évaluation :
5

Expected it to be picked up a few days earlier. But it was fine.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

richard D. 
Évaluation :
2

Stand behind what you do and if there's a problem address it immediately and not act like it doesn't happen I rent a trailer with an expired plate on it that had expired six months prior I got stopped by the police got a ticket for that expired plate with that to the dealer to talk to him he was nice and friendly but it's been a week and I haven't heard anything from him so I need someone from corporate to call me at nine four one four five one 3285 luster Adams

Luster A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERTO R. 
Évaluation :
5

This location had everything that was needed, and I couldn't even get an auto transport where I initially requested the truck from in Alma, Georgia, which ultimately caused damaged to my vehicle and I will be putting in a claim soon enough. I showed the location manager Steve who also took pictures of it. I had to put Gorilla glue onto my bumper so it wouldn't drag on the he ground as I drive it. I went to 2 collision places today to get an estimate and each one I have to wait since they are short staffed. If I had gotten what I requested and was willing to pay for it, I should have gotten it, which I did not.

Christopher R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Nothing, it was perfect

Rachael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW R. 
Évaluation :
1

This was a horrible experience with using a UBox. I was given wrong information so many times. I will not recommend you guys or be using your UBox again.

AMELIA A. 
Évaluation :
5

Easy drop off and friendly staff

Stan C. 
Évaluation :
5

Offered great customer service. Friendly, courteous, and extremely helpful.

ERIC S. 
Évaluation :
5

Regional logistics and communications need improvement. Not sure how you track containers but the info was inaccurate. The calls I received from corporate or regional did not match local info.

Stacy G. 
Évaluation :
5

Every location should be run as well as this one. Friendly staff who stay on top of things from trailers to trucks to Ubox.

STACY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MARK JOHN M. 
Évaluation :
4

Agent was pleasant and helpful in getting me a trailer rental.

Cory A. 
Évaluation :
5

Great experience. Very friendly.

Charles H. 
Évaluation :
5

the employees were very pleasant to deal with and very helpful. the uhaul website did not show this location just 3 others if i didn't all customer service i wouldn't have known they wer here.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly S. 
Évaluation :
4

The seat in the 10' GMC Box Truck had to be the most uncomfortable one I've driven in for a long time. I spent about 13 hours on the road and my backside was killing me. Very uncomfortable. May have had something to do with the short leg room as well. I'm 6'-3" and the leg room was definitely short.

George D. 
Évaluation :
5

Amazing experience. So helpful.

Tammy G. 
Évaluation :
5

No improvements needs, Steve is the Best

ROY B. 
Évaluation :
4

As I pulled up, one employee can out to greet me and walked me through the turn in process very efficiently

Donald V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIP M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mathew M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TRACY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janet S. 
Évaluation :
2

Just trying to booky containers was an absolute nightmare.. My containers were delayed twice. They were guaranteed to be at my new home on a certain date and I made arrangements for movers. After having to reschedule them the 1st time because Uhaul delayed my shipment, Uhaul called to tell me they would not be delivered on the day promised. I received a couch ruined. I have had nothing but grief with Uhaul.

Vanessa B. 
Évaluation :
5

This place is without doubt the best place I've ever rented from. The guys here go above and beyond to help you and make everything right. They will fix all the problems the other places screwed up. Thanks again guys! J

JASON M. 
Évaluation :
5

Great customer service and value. Very accommodating. Even helped get car on transport and hooked everything up for us. Highly Recommend !!

Michelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa R. 
Évaluation :
5

Steve was Very Nice and Helpful and went out of His way so I could get trailer on My schedule. Have rented Here Before and will Rent Here in the Future when I move.

ROY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeremy C. 
Évaluation :
1

No one was there Sign said to drop off trailer across the street on the grass There was no building to return Uhaul should not recommend this place to return equipment Don't even know if trailer was checked in

Harold R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin A. 
Évaluation :
5

They were so helpful. They didn't charge us for the appliance dolly & they gave us an extra day at no charge.

Richard T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arlene J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivette R. 
Évaluation :
3

Learn how to read the gas gage. I returned it with EXACT SAME amount of gas, was still charged for 5 gallons.

James Y. 
Évaluation :
3

Vehicle pulled hard to right. Needs either alignment or tires checked. Other than that, it was okay for my purposes.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
4

Absolutely NOTHING! Steve was knowledgeble, my experience was quick and easy. Will definately go to this location again for any UHaul needs! Donna Schlenbaker

Donna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon S. 
Évaluation :
1

Need to have workers with the store open. This was early afternoon

GAYLA T. 
Évaluation :
5

Quick, efficient and friendly. In and out.

Bradley S. 
Évaluation :
5

Keep doing what you do. You do it well

Rodney H. 
Évaluation :
5

Everything was great!

Michael C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Better than I would have ever even asked for.

Christopher G. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page