Évaluations des clients Crossroad Automotive

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Crossroad Automotive

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Janiece G.
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The truck was an awful drive not to mention a gas Guzzler. I thought I was riding on a horse and buggy.

Ronald R.
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Le client n'a pas laissé de commentaire.

Tony H.
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Le client n'a pas laissé de commentaire.

JERRY D.
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Le client n'a pas laissé de commentaire.

Robert C.
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Le client n'a pas laissé de commentaire.

robert W.
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Le client n'a pas laissé de commentaire.

Tena M.
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Le client n'a pas laissé de commentaire.

Jeff M.
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Le client n'a pas laissé de commentaire.

Edward M.
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Customer service at Crossroads Automotive in Moody, AL was great. Very kind and helpful! 26' foot truck is grotesquely underpowered. I understand the need for decent fuel mileage but the truck I had would barely make a mild grade, halfway loaded, with overdrive off. So glad I canceled the auto transport I was going to rent along with the truck. Not a chance that truck wouldve pulled a trailer with a car on it up any sort of incline. Other than that my experience and the ease of check in/out was perfect.

Sanda M.
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Le client n'a pas laissé de commentaire.

Mark P.
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Le client n'a pas laissé de commentaire.

DAVID H.
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Le client n'a pas laissé de commentaire.

rodricus P.
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Le client n'a pas laissé de commentaire.

Karla B.
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We had a flat tire we needed road assistance and I call costumer I was waiting for to long and no one anwer so we decided to fix it and we dint get ur money back for the tire

Mark B.
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Le client n'a pas laissé de commentaire.

Kathy O.
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Le client n'a pas laissé de commentaire.

joseph J.
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Owner very helpful. Gave unit an extra cleaning before he released it to me.

Kathy O.
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Le client n'a pas laissé de commentaire.

Richard M.
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When I arrived the location is so disorganized I couldn't figure out even where to pull in and park so I pulled in at what appear to be the most logical location. When the only person who seemed to be around finally appeared, (the office front door was locked, you had to enter through a garage) and asked what i needed I told him I was there to return the truck. He looked at me and grumped, you parked in the wrong damn place. How was I to know. When I asked what I needed and told him the mileage on the vehicle give him he just took the rental agreement out of my hand and said "I don't need that, gotta take some pictures and they'll send you an invoice by email" and he disappeared. I've never in my life experienced so many disgruntled and messed up UHaul locations in one day. I never did get an appliance dolly though one was guarnteed and paid for in advance. After picking up the truck I went to two more UHAUL locations close to my house and they had none. Just for anyhow I did a search for the original sized truck booked (20 ft) and there was one within 5 miles of my house yet uhaul sent me 25 miles away to pick up a 26 foot truck that I did not want. I think I may be done with uhaul. I'm totally disgusted with the experience I had this past weekend I really wish you would visit unannounced both the Coldwater Mini Storage location (original booked truck that was filled with roaches) and the Crossroads Automotive location they are without question giving Uhaul a bad reputation in Calhoun and St Clair county Alabama.

Richard H.
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Le client n'a pas laissé de commentaire.

Lisa M.
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Curb appeal? No Clean and inviting? No But I will give this man and his small location my business 1000 times sooner than I will the place I picked up HALF of the equipment I (supposedly) reserved a month in advance..... But not to patronize UHaul.... I can't think of any reason to utilize UHaul ever again.

Todd H.
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This was not the original location I reserved from. Original had 0 trucks and didn't open for almost 2 hours after reservation was for. Until I called and had to move reservation, the app still said that the truck was there and could be picked up at the original time.

Aaron Z.
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The customer service was slow, the pick up took long than it should have, and I was charged a cleaning fee when I returned it in better condition than I received it in. Steep price to pay for driving a total of 6 miles...

ANGELIA C.
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Le client n'a pas laissé de commentaire.

Faye R.
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Le client n'a pas laissé de commentaire.

Robbyn J.
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Great customer service.

HERRY R.
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Le client n'a pas laissé de commentaire.

Michael M.
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Le client n'a pas laissé de commentaire.

Nathan E.
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Le client n'a pas laissé de commentaire.

Janiece H.
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Le client n'a pas laissé de commentaire.

chad A.
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Le client n'a pas laissé de commentaire.

Ashley J.
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We rented a Uhaul from this location. We moved in the pouring down rain and mud all weekend! My husband and I swept and mopped the Uhaul! We even sprayed the inside with Lysol and wiped it down. He charged us a cleaning charge. It was clean.

Homer T.
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Le client n'a pas laissé de commentaire.

William P.
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Le client n'a pas laissé de commentaire.

Alfred L.
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Le client n'a pas laissé de commentaire.

Jim H.
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Friendly. Accommodated our needs for pick up time and location.

Mary C.
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Le client n'a pas laissé de commentaire.

Greg D.
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Le client n'a pas laissé de commentaire.

Debbie T.
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Le client n'a pas laissé de commentaire.

Monica P.
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He was very nice and explained everything very clearly to me. He made sure I had everything I needed for the rental.

james M.
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Had to do everything myself.

Heather C.
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Le client n'a pas laissé de commentaire.

Matthew S.
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Le client n'a pas laissé de commentaire.

tammy N.
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The driver's side window got blown out driving through windy Nebraska. When we called roadside assistance, there was no consistency I what we were told. I specifically asked itlfvi needed to call someone and find a place to get it fixed. I was told that Uhaul would call and find a place. I know that originally the people Uhaul talked to said it would be 2 days. However, Safelite ( where we had plastic out over the window) had it in stock in a large city we had been through. My suggestion was that there was likely a Safelite on our journey that would have a replacement window. So we were told that's Uhaul would handle it and I didn't need to call and find a place. We were told to make it to Zogden, UT and they would fix it there. My son told Uhaul that it would be late at night when we got there and was told that it didn't matter. Nothing was done and we had to complete the journey with plastic over the window. I could have called and likely found a safe lite that had the window. It was not a good situation. The people we talked to through road side service told us the wrong information and there were at least 3 opportunities to make it different but continuity of communication was lacking. There was not an offer of reimbursement for our trouble.

ABBY B.
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I was hit with a number of fees that were not discussed prior to the rental of the truck. For a truck that had a base rate of $39, I have now paid over $300!!

KELLIE S.
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Helped me and explained everything very well!

LAONAARD E.
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Vendor was nice, informative and communicative.

CHYSTEL F.
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Guy with the bandana tied around his head skimmed a total of $22 from my Uhaul rental amount he gave me one person one day and then upon returning was a different person he acted as though he didn't know that I paid a $100 deposit(paid cash) he acted as though he didn't know math and addressed me as the woman when he should have done all business with my husband and pressured us with his forceful tone that "hey lil lady $48.71 sounds about right is the difference that I owe you" he lied and wasn't hearing what we we're really telling him he did not budge reffered to my hiaband as "brother" he's not your buddy should have referred to him as Mr. Or Sir no more jim Crow and he also talked about democracts wrong place... You DON'T TREAD ON ME SHOULD TAKE YOUR business and shove it and enjoy the extra money you took. Never will return you guys sucks follow policy ALABAMA

DAVID Y.
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Le client n'a pas laissé de commentaire.

Austin H.
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Le client n'a pas laissé de commentaire.

Courtney W.
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Clean up lot where trucks are parked.

Justin M.
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Business was closed during posted open hours. (4:00pm) I would have liked to spoke with someone in person.

Mack W.
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Le client n'a pas laissé de commentaire.

T.A. V.
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Great people, most knowledgeable, very helpful,went above and beyond

James B.
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The truck I used was old and smelled like it. Your equipment needs to go to a service center at least once every month or so and have all the upholstery and surfaces wiped down and spray something to remove the smell of sweat and cigarettes.

SHERRY F.
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Le client n'a pas laissé de commentaire.

mike S.
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Le client n'a pas laissé de commentaire.

Doreen S.
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Le client n'a pas laissé de commentaire.

NICKE G.
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Le client n'a pas laissé de commentaire.

Daniel or Mary A A.
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Great people. Would highly recommend this location.

Curt W.
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Le client n'a pas laissé de commentaire.

clarence E.
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37 min to get me on the road and I had reserved and pre paid for the trailer. Not really dealers fault entirely. Requiring references is a bit extreme. Buy better theft insurance for the one trip in 10,000 where someone wants to steal an old, very used trailer. By the way, why do you not ask the “clean and inviting” question here? The place was small, disorganized, and dirty. The trailer I rented was standing in weeds 3 feet high. I had to drive through deep puddles of muddy wAter to access the trailer.

SCOTT H.
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Le client n'a pas laissé de commentaire.

Andrew M.
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Le client n'a pas laissé de commentaire.

Miriam T.
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Le client n'a pas laissé de commentaire.

Tony G.
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Le client n'a pas laissé de commentaire.

Thomas W.
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Le client n'a pas laissé de commentaire.

Curtis B.
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Owner of the business was very friendly and helpful.

Sidney E.
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Le client n'a pas laissé de commentaire.

Jeff L.
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Nice personnel. Great service.

david P.
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Le client n'a pas laissé de commentaire.

Jonathan B.
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Make sure the website is synced with the location because I was charged double for a one day rental. I am extremely upset and will be disputing this charged. The guy at this location is a crook!!

Larry C.
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Le client n'a pas laissé de commentaire.

ALAN B.
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Le client n'a pas laissé de commentaire.

SECUNDA P.
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Le client n'a pas laissé de commentaire.

Marylin S.
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Le client n'a pas laissé de commentaire.

Scott C.
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No help at all, told me to drop it off and leave.

Kevin D.
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Le client n'a pas laissé de commentaire.

Jacob F.
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Wrong key at pickup and a lot of cars on the lot, otherwise worked really well. There were also a lot of X's on the truck and when I picked up it only had a 1/4 tank of gas.

john H.
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Very professional and friendly. Will use again!

Kevin D.
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Everything was great, friendly and helpful service!

Darlene V.
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Le client n'a pas laissé de commentaire.

NYOKA B.
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Le client n'a pas laissé de commentaire.

Christopher O.
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Drop off area is a muddy lot. Really muddy.

Roselyn H.
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Mobile pickup was super confusing and it took forever, should've just done it the old fashioned way. It took us over an hour to get our 'reserved' truck

Larry C.
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Le client n'a pas laissé de commentaire.

Barbara L.
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I took a pic of the gas gauge then got the checkout receipt and was charged additional money. The gas gauge was exactly where it was on checkout.

JEFFERY J.
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Le client n'a pas laissé de commentaire.

Glenda B.
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Enforcement of non smoking policy.

Jennifer H.
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Nothing

Gary M.
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Was not checked out between users as a bulb was burned out.

Martha C.
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The gentleman who "helped" us was beyond unprofessional. He was smoking in our face, never went out with us to inspect the truck, mileage, gas, etc. We will never use this location again.

Donna D.
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Le client n'a pas laissé de commentaire.

Suzanne D.
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The gentleman that assisted me was kind & helpful- things one needs & appreciates on moving day!

james W.
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Le client n'a pas laissé de commentaire.

Caylon L.
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Le client n'a pas laissé de commentaire.

William C.
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Le client n'a pas laissé de commentaire.

dwight T.
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Le client n'a pas laissé de commentaire.

Grace W.
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Le client n'a pas laissé de commentaire.

Beth S.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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