Customer Reviews for Crossroad Automotive
(U-Haul Neighborhood Dealer)

646 évaluations

3023 Moody Pkwy   Moody, AL 35004
(411 N of Moody Crossroads North)

(205) 640-5864

Heures d’ouverture

  • Mon-Fri: 9 am–5:30 pm
  • Samedi : de 9 h a.m. à 1 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(205) 640-5864

3023 Moody Pkwy
Moody, AL 35004
(411 N of Moody Crossroads North)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–5:30 pm
  • Samedi : de 9 h a.m. à 1 h p.m.
  • Sun: Closed
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt Benge 
Évaluation :
3

Le client n'a pas laissé de commentaire.

stephen moore 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer Friedman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Rosian 
Évaluation :
3

The truck itself ran terrible, battery light stayed on the whole time! May need to be serviced before next rental

Karen G 
Évaluation :
5

Keep doing what you're doing. I've used you multiple times.... very happy with the service

John Ware 
Évaluation :
5

Butch was incredible! He is super nice! The truck was great- however, the roof leaked unbeknownst to Butch or us until we unloaded

Leslie Townsend 
Évaluation :
3

I hate to give an average rating because I'm unsure if this is the locations fault. Chose this location, got there Sunday and the App's 24/7 mobile whatever it is wouldn't work. Couldn't get the lock box combo to get the key. After speaking with UHaul they sent us to another location 30 minutes away because they had the truck we needed (15 foot). We get there only to find out they have a 10 foot and a 26 foot. Not what we were told.

Corey Stanley 
Évaluation :
5

This location is a small business. But, the owner is amazing, very helpful and welcoming. Highly recommend and plan on using him in the future.

Roque Roman 
Évaluation :
1

U-HAUL asked me to deliver/return my truck to a lot 40 mins away from my destination-there were several closer I guess this location needed that size. Return lot was in a sketchy location and was not manned. Lot had overgrown grass and some junk cars in it as well. To top it all off, I was even charged an additional $100 due to time it took to drop off vehicle. So, I basically helped U-Haul out and had to pay for it. Called to complain twice was told I would hear back and never heard back from a representative. I felt taken advantage of. SHAME ON U-HAUL. My first move I used Penske with no issue. Looks like they were a better deal.

Monique Williams 
Évaluation :
5

Nothing I can think of.

monica magill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janis Leggett 
Évaluation :
5

Excellent service. Can't come up with one thing that would need to improve. The gentleman I dealt with worked with my work schedule with getting key and picking up. Excellent customer service. Also liked that I could so alot on line to save time

PENNY TOWNSEND 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald McShane 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Goodman 
Évaluation :
3

Dropped off truck after hours. Easy process and key drop box was easy to locate.

Raymond Estes 
Évaluation :
5

App a little slow. Needs smoother operation for better experience

Richard Findlay 
Évaluation :
5

Website/app were down when I needed truck but everything worked out after rearranging schedule.

Richard Findlay 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH DOANE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Gaskill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann Ball 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd Burton 
Évaluation :
5

The man at the U-Haul was a blessing.thank u

Ryan Carter 
Évaluation :
3

Had a very difficult time with the mobile app. There were 2 other clients trying to check in equipment and were having the same problems. I know this has nothing to do with this location, but I thought this information would be helpful. It was very frustrating after moving all day, then spending 30 minutes trying to check in the vehicle, only for that to be unsuccessful. Then get an email from the recovery team the following day saying you havent returned the vehicle. Then make another phone call to make sure everyone and just tech support is in the same loop.

Dana Taylor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Folk 
Évaluation :
5

Friendly service, accommodating. Easy transaction.

leonard ESTES 
Évaluation :
5

Make checking out a truck a little easier!

BEN ANGWIN 
Évaluation :
5

Really enjoyed the owner! Very nice man.

Jennifer Huddleston 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen Freeman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Ray 
Évaluation :
2

I was signed up for a truck in Chelsea. I arrived at that location and had to call truck share. I waited for over an hour to get a person. They then told me a glitch in the system had occurred and I had to drove another hour the opposite way to get another truck. I don't think I would recommend.

Michael Davis 
Évaluation :
4

The place was great but that old truck needs a deep cleaning from Uhaul

Robert Steelman 
Évaluation :
1

Very unfriendly, no customer service

Ananeashka Daniel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane Nasworthy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Semetria Calhoun 
Évaluation :
4

Good service

DWIGHT WILLINGHAM 
Évaluation :
5

Butch was an absolute pleasure to work with!! He was SO kind, helpful & informative of the rental process & information. We will be renting the truck again to move our belongings from storage once our new home is ready & we will 110 % be calling Butch to rent his 26' truck again in a week or two!! I HIGHLY recommend his location & services & will refer him to all of my family & friends!

HEATHER HILL 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kenneth Christman 
Évaluation :
3

Location was a bit out of the way by the actual drop off was very simple so that was a good thing. Would recommend U Haul to a friend based on overall experience

Gary Hollingsworth 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Mills 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID BEARDEN 
Évaluation :
5

Very helpful and friendly

JAMES TEMPLETON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HOLLY LIPSEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE COATS 
Évaluation :
4

Maybe review the return process. This is a tedious exercise... and redundant. The attendant told me that after I checked in, he had to check behind me anyway. I saved $20 by checking in myself, but it seems redundant to do something twice. Just my opinion.

Michael Spence 
Évaluation :
1

What an awful experience. First, I did not opt for insurance when I reserved a pickup truck. My auto policy covers pickup trucks. However, I was told that the insurance was mandatory, by the local vendor, which is not true according to Uhaul's website. Second, I was required to provide two references although they have all my credit card information, copy of lisence, et.. However, the worst part was the vendors attitude when I returned the truck (24 miles and 2 hours later). I brought in my receipt, but he said he didn't need it. So I asked if he could check the truck and give something to verify that it was returned as I found it. He didn't like this but followed me out to the truck, then he walked away and came back in a couple of minutes with a broom and began sweeping the back of the truck. I asked him if he could give me my receipt. He got nasty at this point implying that I was giving him a hard time, so I explained that the truck was filthy when I picked it up, and I just wanted my receipt. He ordered me to go wait in my car until he got around to it, at which time I told him to forget the receipt and that I would follow up with Uhaul. I am not happy!

michael bush 
Évaluation :
1

Because he lied about how much fuel was in the truck when I picked it up their was 1/4 of a tank and he’s trying to say it was line between a qtr and a half

Stefan Wilson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam Smith 
Évaluation :
5

Great customer service. Easy pickup and drop off.

Kenneth Free 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne Houck 
Évaluation :
5

I had a great experience renting from this location. The customer service is next level. Appreciate the hard work.

Christopher Cambron 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRANDY MASSEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Bendall 
Évaluation :
5

The owner was exceptional!

Nikki Gamble 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott Gilmore 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus Lujano 
Évaluation :
4

I was satisfied with the location, however, the customer service over the phone was far from excellent.

Michael Spence 
Évaluation :
3

Le client n'a pas laissé de commentaire.

steve newton 
Évaluation :
3

Have someone ANSWER customer service when the website is down. I could not scan to return my vehicle, and customer service didn't answer... They called me back about an hour later, and we got disconnected! Then I never got another call back.

RICHARD FINDLEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Townsend 
Évaluation :
2

Did not have what I want in my rental for me to use and you still charged me for them. No one at the place of business for me to even ask for any of the pads I wanted that I did not get.

Heather Kelly 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Kadlec 
Évaluation :
5

I don't think there was any window washer fluid for me to use on the windows, but I may have not used the correct lever....I tried pulling the wiper lever toward me and did not get any fluid. The cup holder was broken and I did not realize this until I tried to use it. So things like this would be good to check out before renting them out.

Lois Wade 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Street 
Évaluation :
5

Get that truck a front end alignment

Jeffrey Roach 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Mena 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHALONDA BAXTER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lloyd Jones 
Évaluation :
3

Fix issues with the mobile pick up. I was unable to use it.

Jason Winningham 
Évaluation :
5

Aucun

Richard Grathoff 
Évaluation :
4

Customer service very slow on hold for over an hour next day on hold for 30 minutes two different times

SAM WHITE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAYSON MURRAY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kalyn Eubanks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH SMITH 
Évaluation :
5

Very professional service.

Richard Cason 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy Hodges 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob Glenn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron Linard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Flanagan 
Évaluation :
5

The UHaul app does not work for equipment return. Multiple attempts to upload a picture of the odometer & fuel gauge were unsuccessful. The same thing happened on a rental return in December 2021.

Lance Russell 
Évaluation :
3

Le client n'a pas laissé de commentaire.

danny ogilvie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessie South 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rodney dillard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman Hoyt 
Évaluation :
3

I'm upset that I am charged for an another day when I turned the truck in a day early. Your online option wasn't working

Carrie Wilkinson 
Évaluation :
2

If they open at 9am they should be there at 9am

Mark Goddard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA HODNETT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt Anderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIDNEY HARMON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl Dunaway 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIANA KENNEMUR 
Évaluation :
1

The app is the worst. The app ordered items I did not want. I tried to make a change to my order and it would not allow. The owner at the store was great to resolve all of the changes.

GARY SNOOK 
Évaluation :
5

Very helpful, kind and courteous!

Tiana Kennemur 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brett Gentry 
Évaluation :
4

Have the equipment at the location when requested

Brittaneyrose Sterling 
Évaluation :
5

Make the U-Haul app better. I tried to use it to return two recent rentals. However, had to give up because the pictures that had to be uploaded on return would not upload. Very frustrating!

LANCE RUSSELL 
Évaluation :
2

Huge cluster! The night before my pickup I receive a text from U-Haul saying my reserved 15' truck from a location only a mile from me could not be used for a one-way move and a 20' truck was available 25 miles out of town. I called the owner of the new location (Crossroads Automotive) and was told I could pickup either using the 24-hour app or wait until 0900 the next day to pickup. When I showed up the next day at 0900 no one was there. I waited over 45 minutes, then just decided to checkout the truck online. I then completed the online transaction but received no code for the key to the truck. I then called the 1-800 U-haul helpline but the person who answered could not help me and said I needed to just wait until the owner arrived. All I needed them to do was help me finish the transaction but they said they could not manage it from their end. Because of this, I had to wait another 45 minutes for the owner to show up at the store. The owner was very apologetic for being late and quickly completed the transaction and handed me the keys to the truck. Then when I drove off the truck wobbled so back on the road I had to return it so it could be repaired and I ended up having to rent another truck. This whole process took 3 hours of my time when it should have only taken less than 10 minutes. Very disappointed with U-Haul and the way they continue to jerk customers around at the last minute. Will probably think twice next time I need to rent a truck from U-haul or call a day or two prior to make sure this won't happen again.

thomas wahl 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joshua whiddon 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DERRICK JAMES 
Non les évaluations ont été soumises pour cet établissement.

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