I received very rude treatment on a call from two different women at the Tryon St.,Charlotte, North Carolina store. They claimed I was suppose to drop off truck there. I was never informed I would need to drop it off there. The first women I talked to was very rude and threatening me I would have to pay double cost if I did not drop off truck there. She was very insulting to me. However Robin at Charlotte schedule center for U-haul was polite and very helpful. I appreciated his command of knowledge and his polite behavior towards me. He helped me resolve this drop off problem. I would recommend that the two women at TRYON St . Charlotte North Carolina store be given complete training on customer services skills and interactions with customers. Both women seemed to be VERY lacking in skills that I'm sure U-haul requires of all their employees.WOODY S.
Customer Reviews for Crossroads Auto Group
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This drop-off location's key box was unlocked and wide open. No personnel was there and the telephone listed had a recording that the number could not be reached at this time. Called this number multiple times. Only option I had was to lock up the truck with the appliance truck in the cab and take the key with me. My son will take the key by the location the next business day.JEFFREY M.
Le client n'a pas laissé de commentaire.CRAIG T.
Le client n'a pas laissé de commentaire.Andrea P.
Le client n'a pas laissé de commentaire.Eric A.
Have equipment ready as promised. We had to travel to three different locations to find a truck we had reserved. Our help had to leave, we had to hire hands. It caused us much frustration. I've been using UHAUL for 30 years and this is the second time we've had trouble. Truck today had bad brakes, steering column was broken. Very poor experience.Darryl C.
Le client n'a pas laissé de commentaire.Tommy H.
Le client n'a pas laissé de commentaire.ERIC A.
The truck was dirty had a handtruck floating around inside of it had the truck for one day and he tried to charge me for two days when we picked up the truck it had an eighth of a tank of gas showed him a picture he said bring it back that way then tried charging me for more gas would warn everybody to be carefulTed O.
Le client n'a pas laissé de commentaire.Janet F.
Smooth snd fast transaction. No problems to reportRobert J.
Couldnt have been a smoother transaction. ðŸ™‚sue M.
The guy here was amazing I originally selected this location but was offered more time and miles to bring it van from the pick up but they never changed the time and after U-Haul called I explained and was instructed to bring it here instead and was told I would not be charge for the extra fee (I was less than 25 mins past What the original time was) but when I dropped off they tried to charge 60 $and this guy was super helpful and nice while U-Haul customer service on the phone continues to argue and refused to help this guy made it rightCrystal W.
Le client n'a pas laissé de commentaire.Cherokee B.
Excellent service à la clientèleCarl M.
Le client n'a pas laissé de commentaire.Clyde M.
Hassle free experience!William M.
Le client n'a pas laissé de commentaire.Edward F.
Le client n'a pas laissé de commentaire.Bobby R.
just fine as you are!William S.
Le client n'a pas laissé de commentaire.James F.
Le client n'a pas laissé de commentaire.Susan B.
The attendant at this location was not helpful when the Uhaul app failed to pick up my location for check-in. Instead, I was told, â€œIt's a holidayâ€ (it was Memorial Day), and, â€œcall 1-800-uhaul and they'll walk you through itâ€. When I called, the voice told me it would be 20-30 minutes of hold time, but no one picked up. I also tried the online chat, but only the bot responded, and the chat died. Your service needs improvement on all these issues.MARK G.
Location "manager" waited until I had completely disconnected from the trailer before poking his head out the door to tell me not to leave the trailer where it was.. Really, wait until it's disconnected before saying a word.. What a jerk...ADEN B.
Le client n'a pas laissé de commentaire.Christopher C.
Le client n'a pas laissé de commentaire.Donald H.
Truck was ready as I was told.Robert L.
Le client n'a pas laissé de commentaire.William J.
I did all my reservations online so I didn't have to wait. I got on-site and got the truck checked out through the online site, showed the confirmation screen to the guy at the store and he told me I had to â€œwait my turnâ€. After waiting 45 min to get my keys they finally payed attention to what I was saying and gave me the keys. I missed my first appointment due to the wait. The truck, the truck was horrible. The entire passenger side was wrecked. The passenger side door barely worked. When I tried to take pictures of it for the pick up the guy told me not to, that â€œit was ok and that Uhaul knew about the damageâ€. The cab smelled horrible, smoke and body odor. If you have the chance to rent from Crossroads Auto Group in Statesville, DON'T!Jesse H.
Great. Will go back.JACK G.
Le client n'a pas laissé de commentaire.Sabrina M.
Le client n'a pas laissé de commentaire.Charlise R.
serve coffeeKeith C.
The only problem was that I ordered a hand truck; but was given an appliance dolly. Not much use.Beverly B.
Le client n'a pas laissé de commentaire.Jody F.
Le client n'a pas laissé de commentaire.Laurence R.
Le client n'a pas laissé de commentaire.eric B.
Le client n'a pas laissé de commentaire.barbara D.
Great people and friendlyTeudy G.
The gentleman at Davie Ave location was friendly, knowledgeable, and informative with obvious experience in conveying needful info timely, and was helpful going beyond the call of what would be expected and also with celerity.James M.
Le client n'a pas laissé de commentaire.William H.
Le client n'a pas laissé de commentaire.Santos A.
Le client n'a pas laissé de commentaire.Santos A.
Le client n'a pas laissé de commentaire.Ernest R.
Always friendly always find something to accommodate money I've used them three times already and have never once had an issue I'm sure I'll be back againCandi S.
Le client n'a pas laissé de commentaire.Krystal G.
Fire the partner and get a new dealer in the area. The owner is an extremely rude A$$ H@!& Treated me and my wife with complete disrespect for nothing more than not parking where he wanted us to even though we parked in the only available space that was not marked no parking. Next for yelling at me for walking into his store during working hours. The open sign was on. The door was unlocked and I was barley 1 step in when he yelled " Get Out Nobody comes in here! " There was no do not enter sign of any kind. I would NEVER go here again. NEVER recommend them or use UHaul again as long as he's the local dealer and I have been using you for over 25 years for all my moves. I have moved over 15 times for work and will have to probably 5 more times at least before I retire.Richard K.
Le client n'a pas laissé de commentaire.Terry M.
The proprietor was not organized, the place was dirty, and the lot was disorganized. The first trailer was dirty and a tail light was out. I had to go back and get a second trailer which was clean and well maintained.Frank B.
The man helping us was so friendly and helpful. When I took the dolly back, he unhooked it for me and made sure I was good to leave. I would definitely drive here just to rent a U-haul, again, from him.Howard D.
Le client n'a pas laissé de commentaire.Sabrina F.
Attendant is greatBruce S.
Le client n'a pas laissé de commentaire.Michael M.
very friendly and helpfulWilliam B.
It's just a little close quarters, more room for parking and picking up and returning equipment would help !!William S.
Le client n'a pas laissé de commentaire.Margaret S.
Le client n'a pas laissé de commentaire.Rafael R.
Crossroads Auto Group is always so wonderful to work with. We always rent our U-Hauls from them.joy M.
Everything was fine !!Elaine W.
Get organized and clean your trucks they are filthySolomon S.
Le client n'a pas laissé de commentaire.KARAN C.
Le client n'a pas laissé de commentaire.Janice H.
Excellent customer service. Only recommendation I have would be to make sure trucks are delivered with what was requested (utility dollies with straps). Thankfully the person in charge gave us an extra dolly to make up for it.Leslie C.
The service was exceptional. Thanksduane H.
Le client n'a pas laissé de commentaire.donnie S.
There was no one at the location when I dropped off the trailer. I called the phone number listed on the door, with no answer. I followed the instructions taped to the door, but just leaving a trailer in the crowded lot was a bit unnerving... with no confirmation or acknowledgement of the return.Jon C.
Le client n'a pas laissé de commentaire.ritchie M.
Nothing, just keep using people like the pick up and drop managers. Good, kind, peopleJane B.
Le client n'a pas laissé de commentaire.Thomas S.
Owner was very friendly and helpful. Will definitely rent from him again.David D.
Fix rusty components and maybe paint would be nice some equipment rusty and hard to get workingBrian Oneal C.
Le client n'a pas laissé de commentaire.Laquima H.
went to a different drop off location. Original location was not very accessableRONALD B.
Gentleman that helped me was professional and very kind. Would recommend highly to another person.Julia S.
When registering online I didn't like that you could not opt out of purchasing insurance coverage....Mike K.
Good very helpfulKhamphouvieng S.
Great service!!Roxanne H.
Web sight was hard to navigate ended up calling to reserveMichael F.
Le client n'a pas laissé de commentaire.Brad H.
This location was absolutely amazing. I went to the other location in statesville NC, and they wouldn't even answer any questions for me. But the location off Davie Ave in Statesville NC was superb!!!jamie K.
Le client n'a pas laissé de commentaire.Jalaun W.
Le client n'a pas laissé de commentaire.Christopher P.
Le client n'a pas laissé de commentaire.Eric W.
Le client n'a pas laissé de commentaire.Darren C.
It went perfect. Super affordable. Thank you.James H.
Great, easy experience...Thank you.Kenneth P.
The manager in the office was very professional. He set me up with a truck that suited my needs. Would recommend anyone in this area to use this U-Haul facility.David W.
very rude service skillsTONY E.
Le client n'a pas laissé de commentaire.Eric J.
The guy was professional, nice and helpful.Dominique P.
We definitely need to talk about this truck rental. Please call me at 7044370887. I tried calling my local U-Haul several times and left messages. The check engine light was on when I picked truck up and I told the man. He came out to check codes but it was last truck and he sent me with it anyway. The light remained on the entire time and even sometimes blinked off and on. The engine missed and sputtered the whole time. It quit on us several times and even had trouble starting a few times. I tried calling repeated times to local office and 800 number. We was on a time crunch and did not have time to deal with this. I feel a refund is more than in order for this. Please call me ASAP at 7044370887 -- Normally I have not had problems with this location but this experience was very badLonnie B.
Mr. Sharpe over charged me. I started with86 448,4 and returned with 86,469.0. He charged me extra 38,8 miles he will not return my calls or come to the window for service. I took pictures of miles before and after.Nora S.
I'm not sure, everything was great, simple, fast& FriendlyTysha S.
Le client n'a pas laissé de commentaire.mikael G.
Le client n'a pas laissé de commentaire.CONNIE S.
Le client n'a pas laissé de commentaire.terry W.
Le client n'a pas laissé de commentaire.Lauren M.
Le client n'a pas laissé de commentaire.MONIQUE P.
Le client n'a pas laissé de commentaire.Paul M.
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