Customer Reviews for Croteau Auto Parts
(Concessionnaire U-Haul dans le voisinage)

384 évaluations

1859 US Hwy 5   Orleans, VT 05860
(Off I-91 Exit 26)

(802) 754-6862

Heures d'ouverture de l'établissement

  • Lun : 8h am à 5h pm
  • Mar : 1h pm à 5h pm
  • Mer - ven : 8h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : 10h am à 1h pm
Heures d'ouverture spéciales
  • 6/22/2021: 9h00 am - 5h00 pm

Services dans cet établissement :

Pour nous contacter

(802) 754-6862

1859 US Hwy 5
Orleans, VT 05860
(Off I-91 Exit 26)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 8h am à 5h pm
  • Mar : 1h pm à 5h pm
  • Mer - ven : 8h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : 10h am à 1h pm
Heures d'ouverture spéciales
  • 6/22/2021: 9h00 am - 5h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha B. 
Évaluation :
4

I got charged for fuel even though I dropped it off with the same amount that I picked it up with.

Shawn C. 
Évaluation :
5

Thank you Croteau auto for your great service!

Ray P. 
Évaluation :
4

Trailer worked perfect for us Thank you

Gary S. 
Évaluation :
5

Friendly service from Joyce and Bob!

Alice B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey K. 
Évaluation :
5

Very nice rental experience. Great people made it very easy at the location

Ron S. 
Évaluation :
5

Le service à la clientèle était génial. Trailer seemed to have been used to haul wood, full of bark, pine needles, etc. Easy fix, so not a big deal.

Stuart C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

The location isn't so convenient for me but the owners are friendly and helpful.

DANA S. 
Évaluation :
5

Was confused at first but called and bob was awesome! He explained the process Quickly and answered all of my questions.

RYAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon M. 
Évaluation :
5

They were very helpful in trying to straighten out my situation with unknowingly having dates changed and being charged more money. They gave me two numbers of higher up bosses to contact to straighten it out.

elizabeth K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
3

Not impressed with the charges that I was charged for no reason fees that were not applicable I was charged for so definitely not going to use uhaul again because of the amount of money I lost

Ryan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond A. 
Évaluation :
5

The sliding door was extremely difficult to open and close, barely was able to latch it closed. I should have tried it while still at the rental location. The folks at the rental place were fantastic, very nice and extremely helpful.

Larry K. 
Évaluation :
5

good experience.

Bernie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn B. 
Évaluation :
5

Moving is a very stressful experience .This is the second time I have rented a u-haul this month.Both times Bob and Joyce Croteau have been great and very helpful and made the experience very easy. Thank you very much!

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Artie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bruce A. 
Évaluation :
1

I rented the truck on a Thursday to get the 0,79 cent rate. They said it was ok to leave it there and pick it up Friday . So we did. When I got my bill they charged 0,99 cents a mike because it was Friday. We as a company will never rent from them again!

charles R. 
Évaluation :
5

I will never use 24/7 pick up again.it was a 3 hr horrible experience on a dark snowy night.if it for Zack(your employee) from Colorado Springs I would not been able to get the rental.not happy at all with the experience

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BROOKE G. 
Évaluation :
5

Incredible pick up location. Staff go out of there way to assist and make the most pleasant experience for every customer. Problems come from within Uhaul's internal traffic department- they overbook trailers and trucks and send you all over the world to get the trailer or truck and it's not the locations fault, but they take the brunt of it. Uhaul's traffic department is the root cause of all issues I've ever encountered. Never a location.

Kyle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna V. 
Évaluation :
5

Excellent customer service! Thank you for a great experience ;))

Scott M. 
Évaluation :
5

Excellente expérience

Greg H. 
Évaluation :
5

They left me easy to follow directions to drop off my trailer. Great job!

Charles K. 
Évaluation :
5

I love the friendly service, they treat you like family

Julia M. 
Évaluation :
5

Everything was good

Don H. 
Évaluation :
5

Nothing to improve they go above and beyond for the customer.used them twice and plan on again

Donna K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Pleasant experience

Anne H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin B. 
Évaluation :
5

Croteau's went above and beyond to get me in the uhaul,I was suppose to use uhaul app but unprofessional people could not give me the info. to get in the lock box or the uhaul.The nice owners at Croteau's came in on a Sunday tp get me up and going.Never again will I go through your on line app.And I rent several uhauls a year for my business!I would recommend doing your reservations in person.

MICHAEL B. 
Évaluation :
5

They went out of there way to help me on a Sunday.there the best

MICHAEL B. 
Évaluation :
5

Friendly and helpful and greeted you with a smile and Hello.will do business with them again for sure

Donna K. 
Évaluation :
5

Joyce and Bob were accommodating and fantastic to work with. Je les recommande.

Deb B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pricilla B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Easily accessible, plenty of parking and easy to find.

Clifford N. 
Évaluation :
4

Good access

eric P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Callie F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
5

The staff is one of the BEST

Leyton C. 
Évaluation :
4

Don't like this online stuff at all. I went to pick up the truck and the lady at the service had to make up a new contract for me. I had to wait 2 hours before that happened because she tried to get me set up online as well. Then when I returned the truck the link that was set to me didn't work. I called 2 times the first time I got disconnected. Then I tried the web site the we're talking about and it worked. A 20 minute wait time isn't good when you need to talk to someone. The truck was good the service I got at the station where I got the truck was great. She was very helpful

Jeffrey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Verna W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna L. 
Évaluation :
5

Great experience..very knowledgeable staff

Milton W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan B. 
Évaluation :
5

Could not have been better! Great Service

Kenneth D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Danielle M. 
Évaluation :
5

Wonderful experience!

amy A. 
Évaluation :
5

Staff was super helpful! The other local uhaul provider gave our reservation to another person, so we were very thankful for the kind staff at Croteau's ability to help us on such short notice.

amy A. 
Évaluation :
5

Location was closed when picked up and returned. App made it super easy and Joyce at the location was excellent via phone. So much easier than the experience I had in Philadelphia, which was filled with problems.

Kim W. 
Évaluation :
5

Fast and friendly service / nothing need s to be improved

Larry C. 
Évaluation :
3

How about not having to scan my driver's licence every time? I've rented 5 times from U-Haul in the last several months. Every time, they ask for my license even though I haven't moved. Seems to me, you should already have an image of my license.

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis G. 
Évaluation :
1

It really isn't the locations fault....but every time I have gone there to rent...there was always a problem with the system...either they didn't take a credit card (which was fully valid) or the computer would spit out info stating that there is no such thing as a 7500lb trailer hitch on my truck & it even has got to the point where she had to go in the back on the phone & apparently treat me as a "walk in" ....& even that took a while to go thru! Please supply this business a better computer system or please make a personal visit to them to see what is going on & see for yourself...Note: these are good people that shouldn't have to apologize 50 times a day on behalf of u-haul! Michael Marandola 802-535-2962

mike M. 
Évaluation :
5

Nothing,Joyce and Bob Croteau are such nice people, Thank you

john H. 
Évaluation :
4

Mrs. Croteau was very nice. She took it upon herself to call me. As the receiving dealer, she had no idea what kind of condition the truck was in, as no one in Worcester had bothered to document/update anything! I had to tell her the truck was already damaged, delivered dirty, with only 3/4 tank of gas. It's not fair to them or me!!

John S. 
Évaluation :
5

Everything went smooth and perfect! Thanks!

Michelle T. 
Évaluation :
5

BOB AND JOYCE PROVIDE ABSOLUTELY SUPERB SERVICE AND ARE A BREATH OF FRESH AIR.

David S D. 
Évaluation :
5

Joyce & Bob were extremely helpful in getting me set up.

lenny V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar K. 
Évaluation :
5

Drop-off location was closed (Sunday)

John S. 
Évaluation :
5

I forgot to grab the dolly, but other than that mistake of my own, everything about my experience with this U Haul location, the staff, and the truck, was great. Moving is miserable so having the truck rental go smoothly made a big difference. I won't rent anywhere else from now on, highly recommend.

Pat C. 
Évaluation :
5

Excellent service and great people to work with

David S D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

Croteau was super friendly and helpful. I would never hesitate to rent from them again.

William N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S D. 
Évaluation :
4

Joy or Joyce?? She was a pleasure to deal with. Location a bit out of the way cost a few extra in gas. Online check in/out could be quicker

Michael O. 
Évaluation :
2

I had reservations for an 6x12 trailer. I Was told it was ready for pick up. When I went to pick it up all that wAs available was a 5x8 trailer. This was very inconvenient and unacceptable. The trailer was way to small but I had no choice but to you it. I was not compensated for the error made by uhaul

alfred L. 
Évaluation :
5

Very courteous and professional.

Alfred D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol C. 
Évaluation :
5

Give weekend moving rates. Realistically it takes three days to move a household if you are doing it on your own. Next time I may look into hiring a private mover because I think it would have cost the same amount had I done so.

CATHY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLENN H. 
Évaluation :
5

Entreprise détenue et exploitée par la famille. They are known to take pride in their service and quality. Pleasant, efficient and courteous operation.

Gary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron H. 
Évaluation :
4

This location is not open on Sundays but I was glad there was one so close to my destination in such a rural area. I used the drop box and UHaul share site to complete returning my vehicle which worked fine.

kim W. 
Évaluation :
5

Very personable and accommodating people.

Gary M. 
Évaluation :
5

The owners were wonderful, helpful and very nice humans to do business with.

jacqueline L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek C. 
Évaluation :
5

Superb, attentive and qualified staff. A pleasure to have met and done business with.

alan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler N. 
Évaluation :
3

No issues with location on either pickup or drop off. I checked online to see what I could expect the cost to be for the equipment I was securing and to streamline our rental experience. Once I arrived at the pickup location I ended up waiting 2 hours due to a "computer glitch" And, then I was given a receipt that indicated a cost of about 150 $more than I expected. While attempting to reconcile our situation with a manager, I was told that a "computer glitch" which indicated a lower price did not warrant a refund or reduction in our rental. Eventually, the issue was ironed out, but I did not care for the way in which the situation was handled.

robert M. 
Évaluation :
5

Service rapide et convivial. Nothing to improve. Thank you

Nathan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Russell H. 
Évaluation :
5

After UHaul called and informed me that the trailer I reserved was over an hour away from the location I had selected and told me that this was the only place to get it, I called Croteau Auto parts to change the reservation. They stayed open an extra 2,5 hours past their normal close time on a Saturday in order to allow me to get this trailer. The staff was extremely helpful and friendly.

Sam S. 
Non reviews have been submitted for this location.

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