Le client n'a pas laissé de commentaire.
Christina D
Customer Reviews for Crown Point Auto Repair & Restoration
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very helpful Nothing to improve
David Hstaff not
Dominic CVehicle was very unsafe, breaks, exhaust, shutting off, whorribley unsafe drive
Dr RThis was a hunk of shit. Starter didn't engage twice, check engine light on. I am glad I didn't leave the local area with this truck. If all U-Haul equipment was this poorly maintained I would not rent another truck from them.
Scott RVery friendly sevice
James WMake sure they know to scan the barcode and download the picture of the dash for mileage and gas level. I wasn't aware, and then couldn't download a picture. Otherwise, it was a very good experience!
Kate LThe person that helped me hook up trailer was rude, not helpful, and in no way professional. I reserved the latest pick up time and that obviously made him mad. I would not recommend this place to my worst enemy! His name is Charlie and he is terrible.
DERRICK WThe best costumer service experience.
SENGANE MI dropped off on Christmas Day with no issues
Stephen FGreat service and friendly smiles from the front counter, will be back again. Arthur Samano
Arthur SOnly thing I didn't like was the 24 dollar insurance fee I didn't ask for but the trailer looked brand new pulled great
Neal FReceptionist pleasant and nice but the trailer was filthy and not ready for rental. Proprietor was utilizing trailer and needed to unload his items before I can rent it.
John TThere was just the one truck that I rented at this location. It rode well and had no problems with it. The receptionist at the business was EXTREMELY courteous and professional.
James JDon't have the trailer blocked in to where you can't hook up.
PHYLLIS MThe truck sounded like it was going to stop and have us stranded somewhere. I was afraid to ride in it. And it was dirty as hell inside. It took us over an hour to gain access online because the location was closed so we had to rent the truck online.. only to be given the broken truck . I was so upset wondering why didn't they clean it and why are they still putting families in this loud, horrible sounding truck. If my hubby wasn't with me there's no way I would have drove that truck alone. No, I wouldn't recommend this location to not even an enemy. Just terrible.
Myra SWell it's a ok place but it's still hard trying to get my deposit back.
SARA WThe truck was on empty when I received it and the dolly I ordered was not there.
Timothy REverything was easy and simple
SEAN AExcellent service!
Deborah CThe people were very friendly and helpful. I didn't check I side well enough on the inside ans signed off it was clean. When I got ready to load the trailer I realized it had not been cleaned out. I swept it out and loaded. Overall not a huge deal but I would have thought it would have been cleaned out.
SCOTT BThis was the worst experience I've ever had with U-Haul. The facility I rented from is closed on Saturdays. Nobody told me that and that I would need a lockbox code to get my keys to the truck. I waited on hold with U-Haul for almost 2 hours and could never get through. They ended up canceling my reservation when they saw I didn't pick up my truck. But in the meantime I'm sitting in the parking lot on hold with you trying to get the code I need. Thankfully the owner of the shop showed up and was able to give me the key. So I was driving around in your truck with no record of a reservation as you canceled it. I had to call back again to set up a new reservation for the truck I had. Not to mention this put my whole moving day behind 2 hours. This has by far been my worst experience ever with U-Haul and really makes me thinks twice about ever renting with you again. I felt like I did nothing g wrong. I showed up to pick up my truck on time but you guys made this a complete disaster.
Kim LThe older truck had an exhaust leak that was causing carbon monoxide to get in the cab if you ran the AC. Outside of that the service was great
FRANK WThe personnel were very friendly. Enjoyed the interaction.
Robert SEverything was good minus a minor issue where window was left down when it was rainy so interior was a little wet. Dried it up which wasn't a big deal and everything else was great.
EDWIN TThe trailer I was to pick up wasn't available had to go with a smaller unit. It was a complete rattle trap.
TIFFANY KNothing really it was good and decently priced
JESSE JDidn't even get the size truck that I placed my reservation for which made my move complete hell and it took up the entire day because the truck was so small. Not pleased at all.
Dominique KThere was a dirty drink tray n front that they should have cleaned before I got in the it. There was a rusty dent on drivers side rear of truck that has been there for a long The lady that set up appt said shes not responsible for the truck.. that she works for the auto maintanence store. Made no sense.
MARY CHad a little trouble getting through the mobile check in process but once I did everything was fine.
JAMES BLe personnel était amical et serviable. Trucks were in good shape. I will rent from them next time I'm in need of a truck.
Joseph AHave actual employees who work at the pick up location. Have more employees to answer the phone at customer service- hung up after waiting for call to be answered after 30 min
Alex EThe onlin e checked was awe full the locks was difficult to get open. I requested 2 dollys and neither one was in the vehicle and there was nobody at the place to get them for me.
Michael HWorst truck rental experience ever Its too late for me because I will not be renting from your company again get it together before you lose more of your market share
Patrick SGreat value for a 26' truck to move furniture. I will definitely use them again.
Raymond EI had order moving blankets and was charged for them but they weren't there/provided.
Kent TGive a heads up that no one will be there when you go to get equipment.
Ricky Cthe U haul was very clean and it ran perfectly. , I just wish it got better gas mileage. The woman at Crown Auto is so nice to talk to, which means a lot to me, and she has a very sweet personality.!! Everything was 100 % perfect.
Cynthia MThe online reservation and pickup was complete garbage. I had to enter duplicate information multiple times and still had to go in to have the same info added again. Then when I got into the shop I had to wait 20 min for the person to help me because she got sent somewhere by the boss of the car shop she also worked for in the same place. THEN i had to wait another 10 min for her to reenter all the info I already put on the garbage website. I will not reccomend uhaul to anyone or use it again. I would rather leave my belongings and just buy new ones because it would be easier and cheaper than this. Do better
DAVID PEmphasis prior to the rental that the 10ft truck doesn't have a ramp, will that cause any issues!!!
Barry HHad to Drive 3 hours to pick up rental since the reservation did not secure a accurate location and the 26’ truck we were suppose to pick up was not close to being returned.
Andrew RKeep up the good service.
Gerald TNothing I can think of
Timothy MNothing, everything was great
Jerry RRefund please!!!
Alex LGreat service!
Jeffrey WThey only have trucks. No furniture pads or dolly's.
Andrew KPicked up the truck and it was very dirty on the inside; was not cleaned. Smelled of smoke and there were ashes, pop cans, and general garbage throuhout the cab. No other truck availabl to change into.
david aspeed up the check in process
Tom RIt would be nice if I could deal with my local U Haul dealer which I have been dealing with for 3 yrs. I had to go to another town to pick up my trl. I made my reservations a week in advance. I like your trls., I brag about them to my family and friends !
JOE Dfirst off the only person able to release the trailer wasn't on the premises, so we had to sit and wait and wait for her to come in even though we were there at the appointed time causing significant travel delay. Second, the information she give us about returning the trailer within 24 hours was wrong. The place in Michigan said we were locked into the 48 hour minimum charge so we were inconvenienced because we were rushing to return it in under 24 like the woman said and all for nothing!
david cEveryone was great to deal with Very friendly and helpful
David CThey did not inspect the truck and trailer to see that it was in good shape and cleaned up, from the move.
DAVID M