Due to 24/7 pickup and app not working properly, called for assistance and got none. It took over two hours to get truck. Returning truck truck was the same, almost two hours, having to call U-Haul to get truck off rental. The whole rental process was a complete night mareFrancis L.
Customer Reviews for Crown Storage & RV
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Bob H. | Expérience générale
No one was at the facility during business hours. I had to do an after hours online drop off. I don't like doing that in the event there is any question about the condition of my return or it someone were to steal it. I like to turn rentals back in person.Robert C.
Le client n'a pas laissé de commentaire.Kathleen T.
Le client n'a pas laissé de commentaire.Asia F.
This location is charging me an extra $75 due to they indicate the fuel is as not exactly where it should have been. They are incorrect. I called and left a message for someone to contact me on this issue and never received a call back. The rental truck was returned 2 days early with the correct amount of fuel in it. Sad!!Tracy L.
Le client n'a pas laissé de commentaire.Scott R.
The manager, Kevin, was rude. They didn't take the lock off the back of the truck when I picked it up and he had to come take it off for me. He was not happy about it. He hung up on me while we were on the phone. He showed up, took the lock off, and walked away. He never even said sorry about the hassle. I'll never use uhaul again.Kristi D.
Le client n'a pas laissé de commentaire.Craig Y.
Le client n'a pas laissé de commentaire.Nathaniel L.
Le client n'a pas laissé de commentaire.viviana M.
Le client n'a pas laissé de commentaire.TIMOTHY R.
So I ordered a u-haul and had ro pick it up at 12pm, I did not have a choice. Now the problem was I had to call the main office because the location was locked up and no phone calls being answered. I had to sit in the parking lot for almost an hour before i even knew they were open, that means I paid for an hour of vehicle time that I did not get. Honestly after this experience I don't know if I'll be using U-Haul ever again unless that is fixed somehow because I feel robbed paying to sit in a parking lot. The vehicle might have been fine and the lady was nice when she finally got back to work but thats not right making me pay for an hour of working on getting your worker to go back to work.Kieran B.
Everything goodCraig S.
Le client n'a pas laissé de commentaire.Dena P.
Le client n'a pas laissé de commentaire.Zeak L.
Le client n'a pas laissé de commentaire.Otis N.
Your entire online process needs to be reworked. It's crap. The check in app is the worst piece of software I have ever seen. I fought my way through most of it before it crashed completely and I gave up. Truck was great. People were fine. Everything done online was terrible.MARION F.
The location was closed and I had trouble checking in. I had to phone customer service.JAMES E.
The woman was quick to help me with was what needed.Alyssa B.
Haley was friendly and efficient in renting us the units. We were extremely pleased with Crown Storage. I Could not have asked for cleaner and cooler climate controlled units. If needed in the future, we will definitely rent from Crown again! The SmithsCarol S. | Expérience générale
Not very friendly. Tried to overcharge me for gas and milesVenessa S.
Very accommodating and helpful. I was just returning equipment though.HOMER L.
Great service. Very courteous staff. Good people.CHRIS G.
Le client n'a pas laissé de commentaire.Stacy R. | Expérience générale
Le client n'a pas laissé de commentaire.CRAIG K.
Le client n'a pas laissé de commentaire.Andrey S.
I'm very disappointed in the rental that we received. The first price I was given by one person in Baton Rouge and I was transferred to Prairieville I got to the location and the lady was not there I had to wait an hour for her to get there when she got there the price she gave me was way more than what the first lady gave me and took about 45 minutes to an hour to get in the rental and then when I go to drop it off I'm charge $60 for fuel when the U-Haul was almost on empty when I picked it up I feel like I should be in route reimbursed for those fuel charges.Jenna S.
Had this unit for 4 years here and never an issue and clean and friendly staffROSS MICHAEL R. | Expérience générale