Customer Reviews for Crows Truck And Auto Repair
(U-Haul Neighborhood Dealer)

110 évaluations

17424 E State Hwy 29   Buchanan Dam, TX 78609
(1/4 of a mile west of Buchanan Dam Post office)

(512) 793-3500

Heures d’ouverture

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(512) 793-3500

17424 E State Hwy 29
Buchanan Dam, TX 78609
(1/4 of a mile west of Buchanan Dam Post office)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat-Sun: Closed
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID LIBERSAT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron Graff 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry Johnson 
Évaluation :
2

The office is always closed, so it is a drop your keys in the lock box situation. The texting links from uhaul did work fine though.

BENJAMIN RHODES 
Évaluation :
5

Great job and I will be back to rent again.

Richard Brown 
Évaluation :
5

It was after hours and we wanted to leave a message for Terry that we dropped off the trailer but no mailbox was set up.. that is my only criticism.. we had to check in the next day.. no biggie but would have been easier to leave message..

donna-louann hadley 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clarence McDanie lJr 
Évaluation :
5

Terry went above and beyond to help me after a long haul from Oregon to Texas

Kellie Bauman 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Glenn Holmes 
Évaluation :
1

This office is always closed and a client is always left to figure out where to drop off a trailer (this is my second time in a few weeks). The drop off/pick up lot is unimproved and jammed with other trailers, broken down cars and junk. It's almost impossible to turn around, impossibly cramped to back a trailer into it, and never attend to by an employee. Going to another location next time. This place is a poor image of the U-Haul brand.

Michael Wimberly 
Évaluation :
5

Great customer service!!

Shawn Roberts 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Doyle Erwin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN MCDERMOTT 
Évaluation :
5

Add some lights to the front of the tow dolly. To see where the tires are at. At night the dolly was pitch black from the drivers perspective cause it had no lights or reflection to see where the wheel of the tow dolly were. Other than that. Good.

Moises Tanguma 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Pearce 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip Suarez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faith Ellis 
Évaluation :
2

Have hard copies of the paperwork for me to have in hand. This last transaction was 1 000 % online, no printed paper and shame on me, I got a lot of surprises when I turned it in.

Kurt Thornton 
Évaluation :
5

The truck was not actually at the location above. I was promised with a phone call the Sat prior to pickup that the above location would have the truck. The owner of the above location went above and beyond and found me a truck at another location. That was great service by the above shop owner in a pinch.

Stacey Leal 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK GONZALES 
Évaluation :
5

Easy to find and Great rates.

Mike Slavin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK gONZALES 
Évaluation :
4

On both ends the app on their phone seemed to be slow, both commented.

Patrick Perry 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Gilbert 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tad Doubet 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken Long 
Évaluation :
4

Le client n'a pas laissé de commentaire.

janet brown 
Évaluation :
5

Really nice people!

GUY TAYLOR 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Lackey 
Évaluation :
1

They were not there they were late getting in when you call; they say they had some stuff to do, just leave the truck, and they will get to it. We tried to return on Friday, and they closed early with no instruction on how to return, then they were late on Monday morning. Then put charges on our account that was not suppose to be there

Anthony Jasper 
Évaluation :
5

Terry Crow was great! Very helpful and accommodating.

Randall Brown 
Évaluation :
3

Le client n'a pas laissé de commentaire.

elizabeth hultgren 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Joseph Knight 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet Marinelli 
Évaluation :
3

Order was guaranteed and confirmed ready. It was NOT. Had been rented out. Had to go to another location forcirdrr25 miles away

Robert Stillwell 
Évaluation :
1

I needed a car dolly to pull my mothers car. While there he had no safety latch for car. So he left - told us to load car ourselves and meet him down the street. I had to call someone to come help me, because we are both seniors. Finally we got the car on and drove to where he was. He added the safety chain and we pointed out no blinker on left side. He said"'just tell them it worked when you left". This took 2 hours. When I got to my destination ( 6 hrs away) my son showed me only one tire was still strapped onto the dolly. He never checked to make sure everything was appropriately done. I feel she needs a refund for this due to complications , loading ourselves, 2 hrs of time, and possible loss of car on hwy.

Janice Parker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Beckham 
Évaluation :
3

The inside of the windshield was filmed. This created a safety issue at night. The steering wheel is as uncomforable as it can be. The seat belt is irratating on the neck. The right mirrors block the view from the right I had to have a passenger ride with me to check for traffic from the right when at intersections. I have driven many other rental companies vehicles. This was the WORST vehicle I have ever driven. Never again will I rent or drive a Uhaul vehicle.

shaunna savala 
Évaluation :
2

Have the rental agreement and sign up system work instead of using a telephone to input all the information

Joel Deupree 
Évaluation :
4

Was pretty simple to reserve online. Was quick and easy to pick up. But the location was a little congested to maneuver around to get the trailer. And the location forgot to log it back in the next day. But otherwise was a great experience.

Steven Moore 
Évaluation :
5

Quick and helpful!

Christopher Schubert 
Évaluation :
4

The tongue of the trailer was slightly bent. The gentleman at the location was very slow using his iPhone to do the transaction took longer than it should have. The place that the trailers were stored was not adequate for backing in and pulling trailers out

SHAYNE RILEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA HALE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Panning 
Évaluation :
4

Using the phone app to do the lease was spotty due to internet service

DARRELL HARNED 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ron hall 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Wells 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK MORGAN 
Évaluation :
1

The reason for the one star is that the truck we ordered close to home broke so we were told we would have another truck at 8:30 am the next morning but we would have to drive an hour away. We did because we needed the truck but when we got there we were told it wasn't there and wouldn't be for another 3 hours! Very poor service! When you plan months ahead for a truck you expect a truck!

Felicia Cawley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Gregoire 
Évaluation :
5

Owner was very helpful and easy to work with. Helped me hook up and preform safety check. I was very happy with this location.

Charles Martin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selena Wright 
Évaluation :
3

Manager is great. Only u-haul near me. Always has what I need.

JOEL CAVELL 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Morris Cooley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERTO ARREDONDO 
Évaluation :
1

The truck was dirty inside and in the cargo area. I called UHAUL customer service to complain and was told a regional supervisor would contact me; however know one made contact. The pick up location did not have all the equipment I reserved. The truck also violently shacked at speeds over 55. The over all experience was poor. I am a regular customer and have never had anything but great things to say about my experience. I am very dissatisfied and disappointed.

Michael Burcham 
Évaluation :
5

Terry was excellent to work with went above and beyond with customer service

John Mowery 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY FISCHER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

patrick jupe 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francisco Gomez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCISCO GOMEZ 
Évaluation :
3

the location needs signage and a website presence, something that Uhaul can help with I'm sure Personnel were helpful and assisted in issues I would highly recommend this facility to the local population

neal zinser 
Évaluation :
4

maybe mow the lot where the vehicles are kept and have a dedicated parking for patrons.

David Owen 
Évaluation :
5

Terry was very helpful in renting us the trailer.we had such a problem renting a trailer from Arizona that we had reserved 3 weeks ahead of time and got it canceled by the company in Arizona 3 days before we were to leave so we had to rent a trailer in Texas and haul it all the way to Arizona empty then loaded up in Arizona and bring it back. I was not at all happy with you all and if it hadn't been for Terry up at Buchanan dam we probably would have went and bought a trailer and took it out there and brought it back. This had to be the worst customer relations from U-Haul I have ever seen in the worst part about it is I used to be a U-Haul dealer in Indiana and we never treated customers like this.

Jerry Stanton 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe guthrie 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kallie Johanson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe Durham 
Évaluation :
1

WOULD NEVER EVER RECOMMEND THIS DROP OFF LOCATION TO ANYONE.... HOW ARE YALL GONNA SAY I CAN DROP OFF AT ANYTIME AND YET CHARGE ME $30 freaken dollars cause I dropped off early WTF

Timothy Hernandez 
Évaluation :
3

The town is so small, I felt lucky to have a return location at all. The owner/operator did his very best & was quite pleasant.

SARA GRINDY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry Denman 
Évaluation :
5

Mr Crow wS very nice and helpful. He welcomed me to the area and I'm hooked everything. Explained his other services. I definitely would use him again

newman peters 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Byrd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsey Maynard 
Évaluation :
2

The guy at the location was rude.

gary king 
Évaluation :
3

Le client n'a pas laissé de commentaire.

martha graham 
Évaluation :
4

The truck we received was dirty inside the cab area with leaves and dirt. Also, cargo area of the truck leaked due to rain coming in from a crack we assume. Some of our belongings got wet during transportation.

Mary C Shaw 
Évaluation :
4

U haul is a secondary business for this dealership. The person he checked me in was helpful.

MICHAEL KIRKLAND 
Évaluation :
5

Owner is a nice gentleman and very helpful during the rental and setup process.

KIM COOKE 
Évaluation :
5

Polite and reliable and very smooth drop off!

Jorge Michael Acevedo 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick Chesnutt 
Évaluation :
4

Nothing, merchant did a good job...

PAUL MCREE 
Évaluation :
5

I had excellent service, and Terry was extremely helpful on all my questions. The other reviewers seem to complain that they had to go to a repair shop to rent the u-haul. This shouldn't be an issue for several reasons. First he rents u-hauls and his living is the repair shop, he has to keep up with both. God forbid if the reviewers had to balance two jobs at once and deal with people that practically wanted the u-haul truck delivered to their front door. Good sign of a mechanic is a shop that it is used. Go to a shop with pristine floors that you could eat off of and your guaranteed to be paying too much. Terry is a down to earth guy who will give you straight answers and follow through with everything he promised and you just don't find that in any kind of business these days. As far as the u-haul and the service from Terry, I give them 5 stars. Keep doing what you are doing sir!

DAKOTA CRABTREE 
Évaluation :
2

There isn't an office at this location, it's just a garage. You just have to walk through the garage until you find someone working on a car to have them help you. So seems a bit disorganized. The truck I had was clean, however the air conditioner didn't work. It happened to be 107 degrees that day too, so pretty unpleasant.

Gregory Horn 
Évaluation :
1

The location was dirty. The representative did not have our reservation ready at the time we reserved it. He was unconcerned about COVID and said masks weren't necessary (as he invited me into the 5'x7' office with recirculating air). He then drove in front of us down to the pickup lot in his truck with the CONFEDERATE FLAG painted on the hood. Are you guys serious about partnering with this guy? I can't imagine what it would be like for a black person to experience this location.

Crispin Martinez 
Évaluation :
5

Not a thing he worked on getting the best price the u haul was in good shape like new no issues

JOHNNY GREENE 
Évaluation :
5

I was happy with my service

MITZI SALMON 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAWN STRATTON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN CRANDALL 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY BUTLER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN CRANDALL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Johnson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Dannlley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Linder 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles Mims 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Perry 
Évaluation :
5

This place has a lot of business. Terry was very helpful.

Don Schmidt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce Laudenschlager 
Évaluation :
5

No improvement as all personnel very helpful correcting any problems.

Robert Barr 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RANDELL SISK 
Non les évaluations ont été soumises pour cet établissement.

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