Was charged for 5 gallons of gas for supposedly bringing the uhaul back less 1/16 of gas. Manager was belligerent and would not discuss the issue.ROBERT D.
Customer Reviews for Cruisin Along LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Rancho Cucamonga, CA 91739
(210 and 15 fwy)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au sam : 9h30 am à 5h30 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The guy was very unprofessional. We had to wait for him to check the vehicle in because he didn't realize it was brought back. He didn't want to so he tried to send us to another location but we told him we would wait. When we got in, the vehicle smelled like marijuana and we bright it up to him and he said they always smoke I'm the vehicles. I thought the vehicles were non-smoking. He didn't clean or sanitize the vehicle before he checked it back out to usEBONY B.
Le client n'a pas laissé de commentaire.TRAVIS C.
This has been the worse experience of my life with uhal. I have spent thousands trying to fix the problems they have cause. By having to reschedule our move over and over again from not being able to pick up the uhal to not being able to return it on all three occasions sitting for over 1 and half all three times to pick up a uhal.Then had to drive at 12:00 in the morning to a different location just so it could be dropped off. Just don't offer 24/7 pick up if you can't get it right. The stress landed me in the hospital which lead for me to be charged for days of having the uhal & it was not being used. . Being charged for a dolly I never received . Overcharged me & haven't sent the 100 in guarantee pick up on three days & all the moving set backs. I will not ever recommend uhal to anyone or this location. It's horrible horrible. I want a refund for all the inconvenience. The truck was dirty on the floor and seats had to clean it out it smelled horrible in the uhal. This has been the worse experience ever!!!Deborah D.
Helpful. Truck and size was on hand as reserved. Pick up and drop off easy. Final charge was as stated, no unexpected charges.HOLLY B.
Excellent friendly service.LEWIN E.
Le client n'a pas laissé de commentaire.Brixton S.
Fix your after hours entrance keypad. I went to drop of vehicle 30min after closing however, I didn't worry because you drop off without someone being there. The U-Haul app gave me a keypad code to enter to open gate and then to drop off vehicle. This did not work. I called their customer service and the lady just said to drop of vehicle the next dayâ€¦. So I was charged for an extra day. Not my faultOSCAR G.
RienVictor A M.
Le client n'a pas laissé de commentaire.KEYA B.
Diego (the UHAUL rep at this location) is horrible! First he overcharged me by charging me for items that I didn't even rent. Then when I asked for a refund he processed the refund as a cash payment but never gave me cash. He advised that it would go back on my card and if I had questions I could contact 800-go UHAUL. I ended up doing that and had to wait almost an hour on the phone for them to answer. When they finally did the rep was unsure if the payment would go back because it showed a cash payment had been given to me. However, she told me to wait 3-5 and if I didn't see the refund then to call back. It's been 7 days and still no refund so I called gouhaul and again almost an hour wait. While I was on hold with them I drove back up to the UHAUL location and spoke with Diego. I advised him that I was there because I never received my refund. With a smart attitude his response was â€œso you're here to rent a unhaul or inquire about one?â€. At that moment I stated, â€œNo! I'm here because I want my money back for the overchargeâ€. He proceeded to tell me you can come back on Monday and talk to the manager. I asked him to call the manager to ensure that he'd be there as I was tired of all of the run around. At that moment he repeated himself and told me â€œagain you can come back on Mondayâ€. This time I told him no, you need to call your manager now to ensure that he'll be here. He then asked me, â€œhow much do we owe you?â€ I responded 32 $and some change. He shook his head like it was nothing. He then called the manager and the manager told him to give me his number and that I could call him in an hour and he'd try to fix it. My issue is Diego is rude and has a piss poor attitude if it's a topic that he doesn't want to discuss. This is not the type of person UHAUL should have as the face of their company at this location. UHAUL needs to do better! Next time I move I'll rent a truck from Enterprise or Home Depot. Forget UHAUL. I won't be giving my money to them anymore and I don't suggest that anyone else does either.TAJUANA M.
Le client n'a pas laissé de commentaire.Andrew C.
Le client n'a pas laissé de commentaire.STEVEN G.
The location was difficult to find and lacked signage to guide customers to the right place, even with GPS! When I finally did find the location, there was only one person working there and he spent more than half an hour with another customer before having time to check me in. This wasted time for me that I needed to use in a dozen different move-related ways. Finally, I returned with two unopened blanket packages and the person on duty refused to refund the cost. He called someone who he said was his general manager and told me that person also said no to refunding the 20,00 $ I paid for the blanket rental. I thought it was U-Haul policy to refund customers for unused materials, so I'm royally pissed off by not being given the refund.Barry L.
Everything was very goodLuz G.
Nothing excellent service.Victor M.
The employees that helped me were super nice and friendly, but they weren't upfront with pricing. I was charged 160 dollars for what I thought was the original price for the UHAUL and then I was charged 140 after I dropped it off with its original tank of gas so it was a total of 300 I didn't know I had to spend. Just better communication on pricing and information when renting would be appreciated. Merci.ALEXIS A.
Since I didn't receive return instructions as promised, I was stuck at the gate. After calling the 9098990778 #, I was able to get access and park the vehicle. Thankfully, I arrived early enough to figure out how to return the vehicle. This issue could cause another family to return the vehicle late.Sergio Z.
Le client n'a pas laissé de commentaire.DEAN M.
Le client n'a pas laissé de commentaire.Clarence B.
Le client n'a pas laissé de commentaire.CHRISTOPHER K.
It was a terrible experience. Not easy at all. When I got to the location I couldn't locate the truck. I asked the person on site who worked there and she was not helpful whatsoever. She had a major attitude and told me to call uhaul. When I called uhaul I was on hold for a very long time and finally just hung up. I found the truck but the truck was blocked in by another truck. So I had to go ask the lady who worked there. She was sitting in her car on the phone. I told her the truck was blocked in by another truck. She rolled her eyes didn't say one word to me and appeared mad that I was interrupting her. She moved the truck and told me to hurry up as she was on her lunch break and on a school call. When I got into the truck the mileage did not match what it said it should be. So that was an issue as well. When it was time to bring the truck back the front gate was locked. I couldn't even get into the storage place and was Locked outside and had to wait until a customer drove out so I could drive in. I had no gate code which was very frustrating. This place was so unprofessional!! I never write reviews. But the money I spent they should be more willing to help. I think the lady that worked there was so unprofessional. I seem to be a big bother to her. If she hates her job then she should work somewhere else and especially not work with customers she has to help out. I get she was on her lunch break but she sat there and watched me try to open the office door which was locked and clearly did not want to help me. Especially with the eye roll and loud sigh when I asked for help. I will never return here again.Stephanie S.
Le client n'a pas laissé de commentaire.PAUL O.
The customer service representative is rude, unprofessional, races and unhelpful! She is the most unprofessional person I've ever experienced in rental u- haul. I've been a customer for more than 20 years of Uhaul and this is the worse customer service I've experience in that location. I will never never go back to that location.EMMANUEL T.
Le client n'a pas laissé de commentaire.GILBERTO T.
More helpful.MELISSA S.
Le client n'a pas laissé de commentaire.NELSON W.
Everything was great .staff Hess good. Great Service. No comments fir improvementsBHUPATLAL B.
Le client n'a pas laissé de commentaire.ERNEST H.
Le client n'a pas laissé de commentaire.Sung F.
Le client n'a pas laissé de commentaire.STANLEY M.
Never rented a truck this clean. ThanksCLAUDETTE L.
Very upset over reservation and all the changes that was done by main uhaul! And no equipment available that was also reserved!DAMARIO C.
First of all I reserved my uhaul at the Fontana location 1 week prior to my day of moving then I get a call the day of that they didn't have a truck for me even tho I made the reservation 1 week prior now they send me to a location in Rancho Cucamonga which is 15 miles away so now you guys add miles to my move which was upsetting now I had to pay extra for something that I had no control off... super frustrating and upsettingFRANCISCO R.
Le client n'a pas laissé de commentaire.ISABEL P.
Great customer service, I'll definitely use this facility again.ROBERT P.
Le client n'a pas laissé de commentaire.Cheryl W.
Very friendly and very helpful. Very pleasant experience.SANDRA B.
Provide customer with an outline of the entire pickup and drop off process including what photos will be required.Benjamin C.
They charged me an extra day because they forgot to check the trailer back in when I returned it. Took me 2 phone calls and 30 minutes to get a credit refunded. Waste of my time because they're ineffective at managing their returned equipment.Dean S.
Le client n'a pas laissé de commentaire.Dominique G.
Le client n'a pas laissé de commentaire.JAMES R.
Le client n'a pas laissé de commentaire.MELISSA P.
Le client n'a pas laissé de commentaire.KAWALJIT S.
Le client n'a pas laissé de commentaire.SHALEAH N.
Le client n'a pas laissé de commentaire.Mina N.
Le client n'a pas laissé de commentaire.Charles H.
Le client n'a pas laissé de commentaire.JESSE G.
Was double charged. Sent email to the email address on the invoice. No response. Truck was dirty and had gang writing on the side. Truck I reserved was not available at pickup. Horrible experience. Worst ever renting a truck. Over charged by43 $. Sad especially no one will respond to my emails.Steven M.
They changed my pickup location ! Truck was dirty and engine light was now the whole trip!!! Bad window wiper blades!!!REBECCA GAIL L.
the custom service young people very friendly and helpfulï¼jie S.
I spoke to a guy name Diego however when I went to go pick up the truck he wasn't there. Somebody else help me when I brought it back there was no one there and I talk to a girl who told me they will just send you an email of how much it is so I received my bill but they took Out 30 $more out of my account I would appreciate it so I can call me my number is 909-519-1121ANNA B.
First of all the guy who served me stepped on my commercial driver's license and broke it I have to take a day off work and pay 56 dollars to replace it I make anywhere from 500 to a thousand dollars a day I haven't here any about helping my out with my expensesMARK C.
Jennifer working behind the desk was very helpful. Without having to contact her through the closed door (due to CV19), she came out frequently to make sure I was progressing on the app and help me through the process. The other gentleman (forgot his name) was very attentive and made sure I was Ok even though he was consistently running around helping others.Tony L.
Le client n'a pas laissé de commentaire.shannel M.
Le client n'a pas laissé de commentaire.JULIAN M.
The gentleman took care of us in a timely manner. We were very pleased with the process. Quick and Easy!Larry M.
Bigger UHaul sign needed since the location is easy to miss from the road, the way to get to the office through the gate in narrow and a bit confusing and also need bigger and more signs, and you cannot go into the office because of the Covid19 precautions and you have to wait outside.Robbie C.
I will never use U Haul again.. reserved a 26' truck two weeks before we needed it.. 5pm the night before we received a phone call that there were no 26' trucks only 20' and I have to pick it up an hour away. We are moving out of state and this was too small. Now I have to make a second trip back to California and pay another months storage due to their error!Paul C.
Better driving instructions need to be posted on U-Haul's web site as they are incorrect. I noticed a problem on Google Maps and called in advance to get the correct directions.Richard M.
Rude. 3 mistakes caused much stress. Wrong size truck available (even when reserved 1 month in advance), no trucks at west location so transferred to different location who had the wrong pickup date and fewer moving accessory rentals. Awful experience overall. Will not use Uhaul next time.Mallory M.
Le client n'a pas laissé de commentaire.Wilfredo N.
I was disappointed in being advised at the return of the vehicle that I needed to refuel it...I did all the reservations via the app, and it never mentioned it. By the time I dropped off the car, there was no need to refuel as it would've costed more to put more miles.Andrew D.
A little slow for me on the phone to get the rental , but the girl was very nice who opened the door and helped me.Don M.
Le client n'a pas laissé de commentaire.Stacy B.
I was charged for two days, I only had it for one day? I was charged Insurance which I did not need. I was not pleased.Estella M.
Le client n'a pas laissé de commentaire.Paul C.
Le client n'a pas laissé de commentaire.Gabriel F.
Gentlemen in the store is Extremely helpful!Quincy B.
Took too long to pick up vehicle online. Truck fuel was below empty, thought I wasn't going to make it to gas station. Person in office was rude when I returned truck. She came out of office and very rudely told me to move the truck and that I had to return the truck online. She seemed upset that she had to come out of the office and I interrupted her sitting around.Verne C.
Worst customer service! Check in app is not user friendly!!!Shamica M.
Le client n'a pas laissé de commentaire.Theodore M.
Le client n'a pas laissé de commentaire.Rafik G.
Specifically told the employee that the furniture dolly was not included in my truck and asked them to remove the charge but they didn't, instead they went ahead and charged me the full amount!!!chiang wang K.
Le client n'a pas laissé de commentaire.Rey M.
Le client n'a pas laissé de commentaire.Leslie R.
Le client n'a pas laissé de commentaire.Christopher H.
Great staff Absolutely love this place Wanna just keep it for myselfChristopher H.
Great service and very clean trucks. Jennifer was a great helper and gave a great customer service. I definitely recommend it!Peter H.
Too much waiting time in the store. I had an appointment at 9:00 am and i couldn't get the van in time. I waited 1 hour then i had to go to another store to pickup the van at 10:30. I waisted half the day to do my moving and i had to pay more money for uber to go from store to store and pay the men who helped me move more money.Yousef K.
Le client n'a pas laissé de commentaire.Richard R.
That was 1of the best U-Haul rental experience I have had, truck handled and ran greatDouglas H.
Le client n'a pas laissé de commentaire.Jane F.
Nothing. Adam was absolutely incredible with his clear communication and going above and beyond to accommodate my situation. This young man is an asset.Robert K.
Le client n'a pas laissé de commentaire.Leo T.
Le client n'a pas laissé de commentaire.William H.
Le client n'a pas laissé de commentaire.Vincent S.
Le client n'a pas laissé de commentaire.Laquesha D.
Le client n'a pas laissé de commentaire.Carlos G.
The truck was by far the worst vehicle I have ever driven. I have driven several commercial vehicles in my day and I know that they are not designed to be the most comfortable vehicles but this truck was loud, shook every bone in your body and you felt every crack, creaves and pebble in the road. Uhaul should seriously consider retiring this truck.Andres S.
Why don't you have a warning in huge letters on your contract and why don't sales people warn me that: DO NOT THROW THE KEYS IN THE KEY DROP OFF BOX BEFORE YOU FINISH THE PROCESS OF RETURNING THE TRUCK ONLINE DURING AFTER HOURS DROP OFF!!! you should get a separate signature from each customer just acknowledging the statement above before renting any vehicle!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! otherwise, because of your stupid system designed by dumbest people, customers will be in a situation when they bring the truck back after hours, drop off the keys in the box and leave thinking they can do the return online later at home! but then they find out it's impossible! so we have to come back in the middle of the night, stay next to the truck to do the procedure on the phone just to find out that we cannot take another picture of the odometer because we already locked the truck and dropped the keys in the box few hours ago!!!!Val B.
Micheal was amazing great customer service!Gary W.
Don't hire dumb people!raymond D.
The cab of the truck smelled so bad like cigarettes that I had to keep the window down. It was 104 degrees out very inconvenient. The staff were nice but very slow. Why do online registration when you still have to sit and wait 30 minutes for your vehicle.Dylan C.
quite,fast,clean convenientArlene M.
Excellent customer service!!!Bertha P.
I tired to find the location for hours. The password was invalid. It was terrible. The truck was not clean.Tugba K.
Good costumer service.Jorge M.