Évaluations des clients Crystal Clean Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Crystal Clean Self Storage

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SANDRA S.
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Was assisted by representative named John. He is all business and straight forward. I like that. John was polite and easy to work with. Great experience!

Jerry P.
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Le client n'a pas laissé de commentaire.

Laura E.
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Le client n'a pas laissé de commentaire.

RICHARD R.
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Le client n'a pas laissé de commentaire.

LOUIS A.
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Five star Customer seevice !

ADAM C.
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Le client n'a pas laissé de commentaire.

LISA R.
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Le client n'a pas laissé de commentaire.

cit M.
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Le client n'a pas laissé de commentaire.

JOSE C.
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Le client n'a pas laissé de commentaire.

greg W.
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Excellent experience. The UHaul representative was very good, polite, and extremely knowledgeable.

ernesto S.
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The person who takes care of the place is awful. Bad customer service!!!

Moises R.
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I've recommended this facility several different times...

Daniel T.
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The trailer had broken glass and pieces of broken branches in it. The dude that checked me in was rude, condescending, and I would never go back to this location!

Pedro M.
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Uhaul online allowed me to make the reservation online for 9 am but the store didn't open until 10 am. I even received a call from uhaul that the truck needed to be switched to a 20 foot truck and they said they would see me at 9. So I showed up at 9 and had to come back at 10. Then the truck was not ready and still had to be cleaned. I was there prior to 10 and the rep said I had to wait until he was done with customers. He was polite and got me going after he assisted a couple other customers first. So basically reservations are pointless.

douglas S.
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Its a neighborhood, store not the full service ones im used to..

samantha B.
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Le client n'a pas laissé de commentaire.

DANIEL S.
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Need better customer service.

KENNETH R.
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Gus, was professional, listened to my needs and explained the process professionally. All the while attending to others and maintaining social distance. My truck ran great without any isssues.

Jasmin N.
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Le client n'a pas laissé de commentaire.

KEVIN W.
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The early pickup was a nightmare and i had to wait until almost 8:30am to get the vehicle. The app could not locate me being on property so I had to call the 1-800 number and no one could give me the lock code until almost 2 hours later. One gentlemen that worked on site could not assist me and the truck I rented didn't have the dolly I paid for on the rental. It was truly a bad morning all the way around because the person also told me the computer crashed so he could not try to help at all.

DAVID L.
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Great A service.

Mary C.
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Le client n'a pas laissé de commentaire.

Justine F.
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Le client n'a pas laissé de commentaire.

valentine E.
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Le client n'a pas laissé de commentaire.

Jason B.
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This was not the location I chose to deliver the truck to when I made my reservation. I had to go out of my way to deliver the truck and was told that I was late when I delivered it and was subjected to penalty fees. Situation being what it was, my cell phone died and I was not able to check the truck in in a timely manner.

Cheyenne K.
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Le client n'a pas laissé de commentaire.

Margaret A.
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Get the billing fixed. Im still waiting for the 6th day for the money to clear my account.

Mark M.
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Le client n'a pas laissé de commentaire.

Richard C.
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Le client n'a pas laissé de commentaire.

Kelvin J.
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Everything was awesome and the service was awesome and the young man that helped me was awesome

KEVIN W.
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Le client n'a pas laissé de commentaire.

IVORY H.
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Inside of vehicle was dusty, passenger window handle was broken so it was very hard to roll window down. Drop down mirror on driver side was flimsy and kept falling down while we were driving. Which is not safe. Also the truck drove as if the transmission needed to be check.

Edward D.
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Le client n'a pas laissé de commentaire.

Conrado P.
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Le client n'a pas laissé de commentaire.

Richard R.
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Good customer service

Alejandro P.
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Le client n'a pas laissé de commentaire.

Alexander W.
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The entire transaction from beginning to end was smooth and great. Customer service was excellent as well. Most definitely will recommend this place.

Yvonne D.
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Fast courteous professional service ty

STACY C.
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Le client n'a pas laissé de commentaire.

Charles B.
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This location is outstanding with customer service. My wife and I always use this location when in need of a u-haul. My daughter used a different location earlier in the week and it was a horrible experience. The customer service was terrible. Every time we have cane to this location it has always been top notch. Thank you for all you do.

shelly B.
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John was great!

Dominic S.
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Tell staff not to use profanity when speaking to customers. Its vary unprofessional. Idk if he was trying to look cool or what the case was .but i only felt disrespected .

Marterio R.
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Truck was clean visually. After driving it I realized the truck needed some type of alignment. Steering wheel was off. Pulled really hard to the right. I have no clue if every truck rides like that because this was my first time renting from U-Haul. Slight vibrations in the brake pedal also. This particular truck was really hard to keep on the road.

William F.
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It was after hours...was a little guarded in leaving a trailer that someone else could hook up to...and I would end up having to pay for it. However, U-haul did make me feel assured that it would be ok after sending them several photos of the location and trailer number. For trailer drop offs I feel it would be safer to take them back when someone is there at the drop off location and can only be returned during operating hours.

Jennifer R.
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Le client n'a pas laissé de commentaire.

LENODARIA G.
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Le client n'a pas laissé de commentaire.

Victoria G.
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When I went to check in I found out this location had no dolly's even though I reserved 2. I was furious! I called the Area Manager (Bob) (no answer), I then called his boss (both numbers were provided at the location. Within minutes the top boss (John) called me back, relayed my information to the Area Manager (who provided a call back) and fixed my problem. The top boss was so kind, I had to call back and apologize for my tone of voice and also the angry voice mail I left. I also thanked him for solving my problem immediately. Moving is a very stressful situation and I am grateful for everyone at the Marbach location! Not only did I have a great experience and a great move, my sister rented a truck the next day from this location based on the positive experience I ended up having with my move.

Bianca T.
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The self service was quick and easy.

Mario Q.
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Le client n'a pas laissé de commentaire.

JERICO S.
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Check out and in was a breeze.

jacquelynn D.
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Wonderful service! Thank you for making it easy, quick, and sanitary & being understanding.

Martin D.
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Staff was extremely helpful

Gregory L.
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We were having trouble connecting to the website and the gentleman inside was of absolutely no help. I understand that social distancing was happening but he could have done more than just sitting on his butt inside watching.

Zachary G.
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Was overcharged and when I called customer service they didn't know what I was talking about

Torben B.
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Le client n'a pas laissé de commentaire.

marilyn G.
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It would be nice to have some kind of self service portal at the location where you can check in. I had terrible service so it took me over an hour just to get my rental. I didn't everything myself online. If I had a good internet connection it probably would have taken 20-30 minutes.

Jezenia H.
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Le client n'a pas laissé de commentaire.

Jesse B.
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Employee that was there moving trucks to the back was rude when I asked questions about the pickup process.

Roxanne G.
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Very friendly and efficient staff.

Thomas A.
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Easier mobile check-in experience

Samantha T.
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Need better customer service and friendliness.

Linnea S.
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Le client n'a pas laissé de commentaire.

Maria N.
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Easier to check out and in.

Virginia R.
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The on line pick up not only us but when we were picking up we were all having trouble .but I would recommend the 1800 number. Samantha help us out a lot she was more than great. THANKS SAMANTHA

Cassie S.
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Le client n'a pas laissé de commentaire.

Benjamin K.
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Le client n'a pas laissé de commentaire.

Jesús N.
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Le client n'a pas laissé de commentaire.

Bengina B.
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Le client n'a pas laissé de commentaire.

Blair B.
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Le client n'a pas laissé de commentaire.

Evelyn Z.
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Le client n'a pas laissé de commentaire.

Wendy I.
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Easy and fast delivery process!

Shelby S.
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Staff was absolutely wonderful! So helpful even though it's sort of a do-it-yourself location. They were really the reason I am taking time to write this review. The truck and the value were good but the people were fantastic. Great job!

karen P.
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Le client n'a pas laissé de commentaire.

David G.
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Great customer service and equipment was good as expected.

carlos G.
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The holding of funds then paying again when the equipment is returned doesn't make sense whatsoever to me. I was expecting to pay the difference when all was returned. When I returned the key in person, the employee seemed uptight and agitated and trying too hard to stay within the script of customer service. The 10' truck served its purpose and about the only sliver of real uhaul customer service since it held up the time we used it. I'm still waiting on the $72 to go back onto my debit card.

Jessica P.
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Le client n'a pas laissé de commentaire.

Kendra T.
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Le client n'a pas laissé de commentaire.

Lou K.
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Nothing ... it was perfect!

Ginger T.
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Le client n'a pas laissé de commentaire.

megan N.
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We made a reservation on line added my daughter as a driver cuz she was picking up. Got confirmation and also talked to customer service on phone to make sure was correct and when she went to pick up they told her she had to reorder cuz there was no reservation on file but she game them reservation #. So since she's never done this before she did what the girl said and then signed the paper. So for 29.99 charge she paid almost 100 insurance included which we didnt ask for and they didnt tell her. So now were out money for ins. We didnt ask for. That's why we made the reservation for her but these people are scamming money from people.

David H.
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Stopped in last minute, had the truck I needed at a fair price. Very nice throughout the transaction

Rosario S.
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Le client n'a pas laissé de commentaire.

Dionna B.
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Le client n'a pas laissé de commentaire.

Emilee B.
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Le client n'a pas laissé de commentaire.

Epiphany L.
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I think I'll opt to go inside and speak with a live person next time. The mobile check out process took waaaay too long. Turning in was a breeze but the initial pick up took so long it took away from the “convenience “ factor

VANESSA D.
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Gus was awesome! Excellent customer service.

Sandra G.
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I felt the guy was rude and he seemed to have disrespectful words towards my husband and I felt very uncomfortable

Mellissa C.
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Everything went well until gentleman told me we needed a light kit for trailer. When I went to reserve trailer there was no mention of it, just ball size so I was a little bothered that I had to purchase one. If I'd had known in advance I would have been more prepared. Other than that everything else was good.

David R.
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Le client n'a pas laissé de commentaire.

AMIR B.
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Le client n'a pas laissé de commentaire.

Candi W.
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Le client n'a pas laissé de commentaire.

Eric L.
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Attendant was very polite and help detach the trailer.

delia P.
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The entire staff was very friendly

Steve B.
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Le client n'a pas laissé de commentaire.

Ivette G.
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Le client n'a pas laissé de commentaire.

Jesus G.
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Le client n'a pas laissé de commentaire.

Antonio H.
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Le client n'a pas laissé de commentaire.

CLYDE Z.
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Le client n'a pas laissé de commentaire.

Rickey S.
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Le client n'a pas laissé de commentaire.

Yolanda M.
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Just keep smiling.You are doing a great job.

Non reviews have been submitted for this location.

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