Le client n'a pas laissé de commentaire.
Brad M.
Customer Reviews for Crystal Clean
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great service , I'm really happy I can recommend to anyone, I used to use the location on 151 and 410 but the service is terrible depressing I can't recommend that location .
Raymond F.Checkout was confusing on location of where pictures were to be taken. Mot till after i started taken pictures on the third one I realized where to take some. One was wrong. I thought it was the driver's inside but it was the side. i was not able to go back and correct it. I thought i would be able to edit it after i finished, but it automatically checked me out on the last one, so I took one myself for my records.
lucy L.Truck cab was filled with dirt. Bed liner had lots of mud caked on it. I went exactly five miles and the guy at turn in made a big fuss about the gas. I used maybe 1/32nd of a gallon, get over it. I'm not wasting my time to put in $.75 of gas.
Austin H.Great experience. Great staff!
Eric W.Ne s'applique pas
Brian B.Can't really think of anything for this location. My go to location was the US 90 & Loop 410 location but the customer service on three consecutive visits was down right horrible. Day and night difference.
celistino R.There were numerous issues with this rental. I have been renting from U-Haul for the past 30 years, and have never had such a bad experience. The vehicle itself was dirty, it was damaged in so many locations. I couldn't tell if there were stickers on all of the areas. The vehicle itself stalled over and over again to include on the highway while traveling to my location. At about 55 miles an hour the steering wheel would shake violently from left to right, and it was hard to control the vehicle itself, I had to drive 45 miles an hour on the access road after I loaded the vehicle. When I arrived at the location to drop the vehicle off, the young lady behind the desk was informed of the issues, and she stated all of the vehicles that they have are old. She didn't have or say anyone would contact me, she didn't say she would assist me in anyway, or compensate me for the additional two hours it took for me to deliver my household gear. Someone needs to look into that vehicle, as well as the rental location. I am free for someone to contact me if they would like it to discuss it further, I feel as though I should be reimbursed a good portion of the rental fees.
Matthew B.I love the service of this location, onyx is always very helpful, Melanie is great as well. Kind of makes me feel like I'm at home.
THOMAS J.Merci.
Eric W.The girl real nice service
RAMIRO V.The pickup location was great and convenient. My issue is with the reservation. I ordered a dolly with my truck and the location doesn't have any. They were able to direct me to where to a uhaul location where I could pick one up but it was a bit out of my way and caused my day to be delayed.
Ruby B.Average service
Erick G.The one thing I would recommend is regarding communication about trailer availability. At first, I was told I would receive a call since my trailer wasn't available for the full time I needed it. But, I wasn't called until the day before my reservation. It turns out that this was just a precaution to on U-Haul's side to ensure I would keep my reservation. But, it left me concerned that it might not be available until the day before. In the future, please help customers to better understand how this works. Anyway, that was a minor issue. And my overall experience was still fantastic.
Johnathan C.So, to start off, finding this location was very frustrating for me. If you don't know the area (which I do not know very well, as I just moved here from across town) the drop off driveway is very easy to miss. Driving in a big uhaul truck, it's a little anxiety inducing to have to turn around on Marbach road. This was my first time driving a uhaul truck, so I was probably more anxious than any seasoned mover. HOWEVER. Once you find the right driveway and get in, the staff are very helpful! I was in and out in seconds. They inspect the truck right there, and let you go on your way. I even dropped all of my new apartment move-in documents and the gentleman picked them up for me. I think there needs to be a bigger or brighter sign on the street leading to the equipment drop-off driveway. Other than that, the people at this location made the stressful situation much better.
Amanda L.Everyone was so helpful. The person that helped me get the Uhaul was friendly. We took out the protection just in case and due to construction, we did pop a tire. They came and fixed it so quick and we were able to continue and get everything done. 10/10 would recommend them!
Kayla M.Wonderful storage facility great staff and customer service Will recommend to friends/ family
Rachell F. | Expérience généraleGreat service!
joseph A.I got an email saying to return the truck at by 5pm. Got there bat 4:55pm and got charged for a late return. Staff was nice but not helpful/understanding. I understand that U-Haul only gives you the rental for 3 days for a move within a state, it would've been fine in any other state that you can cross in 2-3hrs but I live in Texas and moving 7hrs away. I think U-Haul should add extra days depending on the milage needed and since to cross the whole state of Texas can take up to 24Hrs.
Jose C.No improvement, everything was great 👍.
Mary C.Was nothing informed about pickup location I took Uber twice ,! They didn't have dolly to rent out % I asked if I could drop off at different location was no because the truck belongs there , was charged way different then quite givin online I always rented from haul I don't think I'll go back paid almost 200 way too much
Debra R.Everything was great, I can't think of anything .
arnett S.I was charged for more gasoline after the truck was filled to the required level.
GREGG K.I was never told I had to have a app on the phone to return truck kz I was also never told no one will be there upun return. I got there early n it took 2 hours to turn jn the keys, customer service was no help as well n I got charger
Rene B.I am an interior decorator and home stager so I rent at the Crystal Clean location quite often. The staff here is always very attentive and courteous. Hats off to Melanie for wearing a smile and a positive attitude consistently.
Joshalyn M.Clean the trucks out for the next person. Inside and in the back of the truck was nasty. Something was spilled all over the floor in the cab and the back had a lot of dirt in it. On top of the fact that I was charged a full day for 1,5 hours so next time I'll keep the truck for the full 24 hours simce I'm paying for it anyway.
Brian L.Amazing customer service! Will recommend to a friend
melanie S.I wasn't dissatisfied with the location, so much as I was dissatisfied with the entire process. My reservation was changed and a truck taken away twice for someone else. Then the mileage was entered as 331 miles when we only drove 61, resulting in a significant charge that was thankfully refunded when I called customer service. Just overall disappointing.
Nicole W.Great customer service and friendly staff. Will continue to do business at this location.
Ernest S.Identify the trailers with the correct measurements. I ordered a 5' x 9' trailer. The inside dimensions were like 4' x 8" wide. The trailer is 5' x 9' outside dimensions.
Juan D.Great service
olga L.Nothing everything was good
Astul B.The woman that helped us was efficient and nice. Dropping the truck off, there were two men inside who looked at us and walked behind the glass. Although the sign clearly says to wait outside and someone will meet you. We had to go inside and the guy seemed scared to approach us. I dont know if he is scared of other races but he definitely needs customer service training. It was not a welcoming experience and for me and my fiance's safety, we probably will not return to that location.
Jessica H.Good, helpful service was provided.
EMANUEL G.Fast service with a smile.
Adalberto R.Equipment was filthy and severely damaged. Whole side of truck filled with claims stickers. Skirting ripped severely bad enough to cause driving performance issues on highway. Young girl at counter merely charged me gave me keys and jumped in her car to leave for the day as I was asking her questions She did not even wait for me to get in to drive off. She did not explain to me that I would get messages about checking in the rental and approve pictures and such. It wasn't until I got the rental home that I saw those messages.
Issac H.Nothing everything was done good
Astul B.Great customer service the only thing was the truck stunk of smoke and was dirty inside the cab.
Joseph J.Truck was over-valued. The driver door would not shut without closing hard, and the step into the truck is too high without a side-step. there was no cruise control and no steering wheel adjustment, which made for a very unpleasant driving experience for the entire 1300-mile trip. I could not see the gas gauge nor other instrument gauges through the steering wheel.
Jerry K.Very easy process
Terissa G.Merci
DARIO B.I received a text stating my pickup time for pickup is 11:00 am. When we arrived to pickup truck, we were told we were scheduled for 9:30 am. pickup. This caused us to rush our service. Poor communication on U-haul's side.
Ruth T.👍👍👍
Abraham R.Nothing. Service was great, signing in took but a few minutes and I was on my way. Great job team.
luis R.The young lady that initially assisted us was very patient. I was a little stressed and impatient yet she kept her cool and professional attitude. The guy that assisted us upon returning the vehicle was awesome, friendly, and had a positive attitude. I usually get names, however, did not do so this time.
Joshalyn M.Simple process and good customer service.
Kenneth H.The employee working there was very kind and friendly. He was not expecting the vehicle but was very quick to get it checked in and get me in my way.
Kenneth A.Excellent transaction, just in a really busy part of town, but what part of San Antonio isn't. I will definitely be going here again.
MARVIN N.Best Uhaul experience ever
DWIGHT L.The lady working when I picked up my truck was great.
Stephen M.I am upset that my original drop off location was closed. I was not supposed to be charged a late fee for turning the truck in late, but I had to wait for two hours to see where the owners of the original drop off location were… turns out the place was closed for the day. So crystal clean was the next option that the uhaul representative sent me to. I was charged a $40 late fee even though the representative said I would not be charged because of the scheduling confusion. I am deeply upset.
Chason M.Thanks for a clean and safe stay, much appreciated !
Emily R. | Expérience généraleI was very satisfied on how well secured this place is very clean storage facility well maintained and staff is really friendly and helpful i definitely will recommend to friends and family and will definitely use their facility again in the future i highly recommend to others looking for a storage place I’m sure you’ll be satisfied and happy you chose this place.
Daniel C. | Expérience généraleThis is a place that's outstanding with customer service and the facility is extremely clean!!!
Sheila H. | Expérience généraleI almost wish I still needed the storage unit. The staff were super professional and nice and made it a very good experience. I would definitely use again if needed!
reggie j. | Expérience généraleVery happy with this location if need be I will be back.
evangelina p. | Expérience généraleThank you for your service everything went well I will let my friends and family know happy holidays score number 10
Maria B. | Expérience généraleStaff was always very friendly. Storage units were safely secured and maintained.
veronica g. | Expérience généraleGreat location, great service, 5 stars
JEREMY S. | Expérience généraleThis location is easily accessible, clean and secure. Staff has always been very friendly professional. We had our items here for several years and never had any issues with pests, water, etc. I highly recommend Crystal Clean storage on Marbach!
PHILIP L. | Expérience généraleThe gentleman that worked there was very helpful and represented your company in a very positive light.
Sergio U. | Expérience généraleMy Experiences with anything along Marbach Road tend to be sour in taste, but Crystal Clean Self-Storage was like drinking an amazing Tequila from my cupboard. The entire time I spent with them as a storage facility was amazing. If anything was ever wrong with my unit or payment they were quick to contact me to rectify the situation and provide an amazing experience while doing so. They never unnecessarily bothered me like some places are known to do. I set up the auto payment and it was like having a Netflix or Amazon prime subscription I never had to worry about it. The day finally came where I no longer needed the storage and wanted to give someone else an awesome chance at using this facility and they were easy to work with in the move out process as well. If I ever need another storage unit Crystal Clean will be at the top of my list.
CHRISTOPHER M. | Expérience généraleGreat staff!!! They treated me like family!!!!
DeUndra C. | Expérience généraleNot one problem in my 6 years of my belongings being stored here.Super nice staff with FAB Getter-Done attitude.Would recommend to all!!Thank you and GOD BLESS.
GARY W. | Expérience généraleNever had an issue while my property was stored there.
Michael K. | Expérience généraleClean, friendly, professional
Privacy R. | Premières impressionsVery clean, secure facility with professional staff
Privacy R. | Premières impressionsThe facility was clean and the manager went out of his way to accommodate me for the holiday.
Privacy R. | Premières impressionsService was prompt and courteous. Facilities were clean and appear secure. I am pleased with my experience with them.
Privacy R. | Premières impressionsImmaculate units! Very nice people to deal with. I would use them again and highly recommend this facility!
Privacy R. | Premières impressionsVery helpful, very clean, secure. Feel good about leaving my belongings there.
Privacy R. | Premières impressionsthe facility was clean and well maintained. service was prompt and during our time at the facility he kept checking in to see if we were doing well. i would reccommend this site to others.
Privacy R. | Premières impressions