Customer Reviews for Crystal Clean
(Concessionnaire U-Haul dans le voisinage)

1 452 évaluations

8708 Marbach Rd   San Antonio, TX 78227

(210) 436-7571

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 10h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(210) 436-7571

8708 Marbach Rd
San Antonio, TX 78227

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 10h am à 3h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexandria A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara R. 
Évaluation :
5

Gus was SO helpful. I loved working with him. He was kind and helpful and made the experience a great one. He was so understanding and helped me get the right equipment.

Tiffany C. 
Évaluation :
5

Jonathan was very professional and went out of his way to accommodate my requests. He made the rental process stress free. I want to thank him for the way he treated me after many calls to him due to my complications with the weather (heat related).

Wei H. 
Évaluation :
5

Have appliance dolly available for rent. This is one of the most useful tool for moving heavy appliances. Rented the truck here, but had to find another U-haul dealer to rent and pick-up one dolly.

LUIS B. 
Évaluation :
1

They took extra money from me

Tvansheily D. 
Évaluation :
5

All the customer service agents were very nice and informative

Antonio S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorenzo R. 
Évaluation :
4

The 2 wheeler i reserved was not available

Jody W. 
Évaluation :
3

Did not have a A dolly that I requested made the moving experience a little harder. Wish I had know it wouldn't be available I could have made arrangement's

Kenneth T. 
Évaluation :
1

Truck wheel balled, dirty inside and out, returned truck to location for another no new paperwork. Was supposed to get 100 extra miles and an extra day by this location representative. No notes so had they made me pay additional fees

Kimberly C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kirk C. 
Évaluation :
5

I have been moving for two months and Uhale has helped a lot. Easy to reserve and easy pick up and drop off. The price is good.

Jose Y. 
Évaluation :
5

Very expensive

jo A. 
Évaluation :
5

Super easy and the lady at the desk was super friendly

Tracie D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carol M. 
Évaluation :
4

The young man that assisted me was professional, but CURT bordering on rude. The young lady that usually helps me is very courteous, respectful, and kind. I was absolutely upset by the after hours check in process!! It was ridiculous!! It was late, dark, and I was alone. It took me over 30 minutes to respond to all the questions and take pictures. I hope you remove this part of the process. I understand you need the pics of gas amount and mileage, but to have to take 7-8 pictures and answer a ludicrous number of questions in unacceptable!

Irma M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rose M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanner E. 
Évaluation :
3

I had a terrible time with the online checkin. When setting up the reservation, I uploaded my driver's license pictures. When I tried using the online checkin process, it made me upload the driver's license photos again. We were waiting for my wife to get the verification call, but no one called. When we were awaiting the approval process, it kicked me out and wanted me to upload photos again. The process was long and a waste of time. The rep at the store had to manually process my reservation. The online process needs to be fixed.

Guy N. 
Évaluation :
2

Representative was very rude and abrupt with any answers and not very helpful and very slow to check back in with no one else there. I am a repeat u haul colustomer for many years now and I well not be returning to this location.

Alice A. 
Évaluation :
4

The woman who helped me was amazing!

crystal R. 
Évaluation :
4

Having more equipment available to move furniture.

Teresa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Priscilla O. 
Évaluation :
5

Excellent service, the guy we talked to was very friendly and informative.

jesse B. 
Évaluation :
5

Nothing your staff was very friendly and professional and great service.

luis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo M. 
Évaluation :
5

Everything was very good. Thank you.

Sayim U. 
Évaluation :
3

The rental is very old, transmission doesn't shift right. Horrible drive in a big city

oscar C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

I rented a 6x12 trailer. The only issue is there is no trailer hack to remove the trailer from the vehicle. Very inconvenient.

Melissa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry Y. 
Évaluation :
5

Front desk was awesome and very helpful

jose E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAINARASIMHARAO K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
2

Horrible service, dirty 20' truck and not well maintained. Why do you continue to have a contract with them U-HAUL??

Myra T. 
Évaluation :
5

Excellent service à la clientèle. Very informative. Easy in and out experience. Super convenient. I will definitely be returning for any of my uhaul needs.

Mika Nicole L. 
Évaluation :
2

I was supposed to receive a $50 gas credit because when I picked up the truck it only had 36 miles to go till empty and was told there would be a $50 credit on my return receipt

Bert M. 
Évaluation :
5

The truck had a bad smell looked really ran down dirty windshield in and out wipppers and solution didn't do any good

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alfredo` M. 
Évaluation :
5

Very nice !

Marsha O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanesa D. 
Évaluation :
3

Employee at counter wasn't helpful at all...didn't have the equipment I had reserved..

Ismael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAURIE M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

darrell E. 
Évaluation :
3

The truck was not clean, was so loud going down the highway I could not hear music or take a call on my hands free ear buds. This made the 700 mile trip very ling.

Valerie A. 
Évaluation :
5

The passenger side floor board had not been swept and there were crumbs of something.

jesus J. 
Évaluation :
1

No they left knowing we were on our way to drop off the truck so we didn't get to discuss the issues we had on the trip. Then you charged me an additional 203 after all the issues we had with this truck. Will never use this company again. We almost died after the tire blew out and that's how you compensated us by charging us more money!

Tonette Y. 
Évaluation :
5

Best place to Rent from Hands Down

dustin A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frank P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus L. 
Évaluation :
1

I was disappointed with the truck it was dirty It had a rock crack hole in the windshield It did not drive smooth for me In fact I wanted a smaller truck but I was told by the agent, the truck I was driving was the same size of a small truck I do not believe it was I've rented U-Haul trucks before in the Dallas area The truck will be clean, no damages And the agent I will respect the truck together

Linda L. 
Évaluation :
5

The only thing about the Crystal Clean location is parking, it may be helpful to show where all parking is, as the lot is very small and maneuvering the truck was interesting. Other than that, perfection.

Leslie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip A. 
Évaluation :
5

This is a place that's outstanding with customer service and the facility is extremely clean!!!

Sheila H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Samantha G. 
Évaluation :
5

Excellent service and people

eby T. 
Évaluation :
4

As to the equipment (6x12 trailer) it's a good trailer no swaying and controlled well. My only concern was the tail gate was very hard to open and close. The hinges were either bent or needed oil.

Julio G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACKERY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARQUES M. 
Évaluation :
4

The website for me to return the truck after hours was not working even after I tried different cell phones services. I dropped off at 7:51pm cst. I called customer service and it was an hour wait. I tried to use the chat option and it said the wait was 24mins, but after about 35min of waiting, nothing happened with the chat. It was a busy day of moving and I was exhausted and couldn't just be on the phone trying to get though. I was finally able to login to the website at 11:07pm cst. So, I wasn't able to take photos like uhaul was asking for. I hope uhaul upgrades their bandwidth to accommodate the visits to their website to avoid this delay, especially if you want photo proof of the truck.

ELENA T. 
Évaluation :
5

Nothing but good things to say .. excellent customer service

LORRAINE Y. 
Évaluation :
5

We just dropped off here so I didn't really interact with any staff

Waldo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david F. 
Évaluation :
5

S.O.

LATASHA H. 
Évaluation :
5

I almost wish I still needed the storage unit. The staff were super professional and nice and made it a very good experience. I would definitely use again if needed!

reggie j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW K. 
Évaluation :
5

I could not have asked for a better associate or pickup/drop off experience.

VICTOR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW K. 
Évaluation :
5

Very happy with this location if need be I will be back.

evangelina p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK B. 
Évaluation :
1

Equipment was not fully functional.

PING L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY B. 
Évaluation :
5

Very professional staff.

Tiffany T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan A. 
Évaluation :
5

It was simply, perfect!

ELIZABETH G. 
Évaluation :
4

Quick and professional response when we pulled in. Thank you for your great service.

GREGORY PAUL R. 
Évaluation :
5

Personal very professional

MICHAEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe I. 
Évaluation :
5

The original pick location at Magic Time Motors did not open at the agreed time (10 am), did not have the equipment available, and we were not notified prior to arriving at this location. This caused a 2 hour delay in our moving plans and cost us another $100 for our contract moving help. I would like a partial refund in our rental fee to address the additional costs we incurred and the time wasted.

KEVIN M. 
Évaluation :
1

The gentleman that checked me out was very rude upon arrival and through the whole checkout experience wasn't to fond of providing great customer service. Seemed to be as if he did not want to do the company right by helping their customers. While loading up the trailer he approached my vehicle telling me I need to turn off my vehicle and not to get out and once he had finished connecting he rudely said to turn on the truck. He yelled out turn on your lights and take them off of auto. He then checked the lights, turn signals and walked away. He never once mentioned that the running lights on the passenger side weren't working, I had to find that out on my own. I have pictures only driver side of the trailer we're working. It was the worse experience I had ever picking up equipment. Let the gentleman know the next day I dropped it off and he kindly apologized for the inconvenience and said he will bring it up. Don't catch any names but my pickup date was 12/5/21 and drop off date was 12/6/21 if that helps.

JAKE R. 
Évaluation :
5

Excellent customer service

KENNETH B. 
Évaluation :
5

Thank you for your service everything went well I will let my friends and family know happy holidays score number 10

Maria B.  |  Expérience générale 
Évaluation :
5

Great customer service, everything taken care of. Merci.

Franklin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis C. 
Évaluation :
3

Employee wasn't very friendly

IRA JAMES C. 
Évaluation :
5

You already are buy understanding when we run late.

ANNABEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela W. 
Évaluation :
2

The trialer had something sticky in it that ruined a mattress. Then the reservation didnt have the correct dolly I reserved... which made the job much harder and take an extra day that i wouldn't have needed otherwise. If course you bait switch fuckers were nice enough to charge me for the extra day caused by your lie. Next time someone who is move several frides reserves a appliance dolly... dont give the a smaller useless box dolly with a shrug.

Maxwell H. 
Évaluation :
4

The vehicle awful smell. And I cannot see the odometer to keep track of my track

noymenia L. 
Évaluation :
5

Staff was always very friendly. Storage units were safely secured and maintained.

veronica g.  |  Expérience générale 
Évaluation :
5

Great location, great service, 5 stars

JEREMY S.  |  Expérience générale 
Évaluation :
5

This location is easily accessible, clean and secure. Staff has always been very friendly professional. We had our items here for several years and never had any issues with pests, water, etc. I highly recommend Crystal Clean storage on Marbach!

PHILIP L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leticia H.  |  Expérience générale 
Évaluation :
5

The gentleman that worked there was very helpful and represented your company in a very positive light.

Sergio U.  |  Expérience générale 
Évaluation :
5

My Experiences with anything along Marbach Road tend to be sour in taste, but Crystal Clean Self-Storage was like drinking an amazing Tequila from my cupboard. The entire time I spent with them as a storage facility was amazing. If anything was ever wrong with my unit or payment they were quick to contact me to rectify the situation and provide an amazing experience while doing so. They never unnecessarily bothered me like some places are known to do. I set up the auto payment and it was like having a Netflix or Amazon prime subscription I never had to worry about it. The day finally came where I no longer needed the storage and wanted to give someone else an awesome chance at using this facility and they were easy to work with in the move out process as well. If I ever need another storage unit Crystal Clean will be at the top of my list.

CHRISTOPHER M.  |  Expérience générale 
Évaluation :
5

Great staff!!! They treated me like family!!!!

DeUndra C.  |  Expérience générale 
Évaluation :
5

Not one problem in my 6 years of my belongings being stored here.Super nice staff with FAB Getter-Done attitude.Would recommend to all!!Thank you and GOD BLESS.

GARY W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa R.  |  Expérience générale 
Évaluation :
5

Never had an issue while my property was stored there.

Michael K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILBERT M.  |  Expérience générale 
Évaluation :
5

Clean, friendly, professional

Privacy R.  |  Premières impressions 
Évaluation :
5

Very clean, secure facility with professional staff

Privacy R.  |  Premières impressions 
Évaluation :
5

The facility was clean and the manager went out of his way to accommodate me for the holiday.

Privacy R.  |  Premières impressions 
Évaluation :
5

Service was prompt and courteous. Facilities were clean and appear secure. I am pleased with my experience with them.

Privacy R.  |  Premières impressions 
Évaluation :
5

Immaculate units! Very nice people to deal with. I would use them again and highly recommend this facility!

Privacy R.  |  Premières impressions 
Évaluation :
5

Very helpful, very clean, secure. Feel good about leaving my belongings there.

Privacy R.  |  Premières impressions 
Évaluation :
5

the facility was clean and well maintained. service was prompt and during our time at the facility he kept checking in to see if we were doing well. i would reccommend this site to others.

Privacy R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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