Évaluations des clients Crystal Lake Self Storage
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Crystal Lake Self Storage
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George C. le
Had no problem dropping off the truck, attendant was present and took care of all the paperwork for us.
Bruce F. le
No one there at 12:00 noon. Office looked abandoned and was in the middle of nowhere!
Robert D. le
Good place. No problems returning after hours.
Michael C. le
140 miles of the 580 allowed had already been used by the facility when possession of the vehicle was given to me . The gas tank was on empty ( 50 miles till empty warning came on immediately after starting up the vehicle ). The paper work given had the gas tank marked as half full. Over all the rental facility was sketch and appeared to be trying to cheat the customer!
Cameta R. le
Nothing to improve great customer service
Cheryl G. le
Very helpful.
Greg S. le
To whom it may concern The only thing that I was a little disappointed in I did not see much of a selection of rental equipment only one van and one box van, I just thought there should be a little more equipment to be rented that's all. I was very satisfied with the person that rented the van to me I also was very satisfied with the van being clean and the courtesy of the rental person. I would definitely recommend my friends to get they ends at this location. Sincerely Greg a satisfied customer
Akua B. le
Clean the truck after each use
Stephen W. le
Truck was ready and clean. I was in and out in 10 mins. Would use again!
karen M. le
Smoke saturated office.
Mary W. le
Not over charge them by double the quoted amount would be nice. I was told 207 to rent a trailer in Ellingfield CT to bring back to Dover Foxcroft Me When I got there to pick up the trailer the price went from 237 with tax and blankets to 436! With no plausible explanation at all. Was just told he wasn’t sure why the price doubled!!!
Ashley K. le
Was charged for 60 miles although I drove 35. I took a picture when we got in the truck to ensure I was charged the right amount and I certainly wasn’t. We also had many issues with the online interface and had to go inside both on picking up the truck and returning It which made us an hour late getting started on moving.
PATRICIA D. le
I was told that my pick up time would be @ 7:am. The guy working at Crystal Lake Self Storage said that "I'm not waking up for anyone at 7:00 am!) I couldn't get my truck until after 8:30 am leaving me to pay movers to sit and wait!! Was never explained to me that I would have to travel 1/2 hour to get the truck to travel back to Manchester!! It was a horrible experience and was very disappointed in your APP that doesn't even WORK!!!! What has happened to U-Haul I knew and counted on? Now you have these trucks parked at places that "party all night because it's so friggan boring here!" (That was a quote from the guy from Crystal Lake Self Storage where we picked up the truck in Ellington Ct.) You have morons renting out your equipment! Maybe Budget Rental would of been easier, more efficient and wanting/willing to do their JOBS!!! Sincerely, Not A Happy Customer... AT ALL!!
victor H. le
Very friendly service.
Carol B. le
I ordered a hand dolly that according to the website would be in the truck. I didn’t notice it wasn’t there until I go to my house, I was not going back for it. I have sent 2 emails requesting a refund of the $7.00 plus tax but they have been ignored. I am now demanding a refund. I will go as high up as I have to to get my refund. This was the only problem I had with this rental