Évaluations des clients Cubaires LLC
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Cubaires LLC
Emma M. le
First, I was given a truck with a broken lock, which was fine because I was only going to have it for the next few hours. Then I was asked to sign the contract without the representative reviewing terms with me. He did not state I that I HAD to return the truck and dolly to the same location. No instructions were given at all. I’ve used Uhaul before, on the mainland, so I assumed rules were the same and any location would suffice. When I was finished with the equipment, I dropped it off at a location in town a little before 3pm (as I set up online). I wasn't sure how to return after hours so I tried calling but there was no answer. So I went online and followed the online instructions for after hours return. Not once did it told me I was returning to the incorrect location and I was doing anything wrong. I assumed all was good because everything was confirmed online. Before I left, I took a picture of the miles and gas gauges just in case. Then the next day 09/15/19 at 9:16am I get a voicemail from Sheila (not sure if that was her name). In the voicemail she stated I had not returned the equipment and they were getting concerned. I returned her call as soon as I got the message (at 9:24am and again at 9:25am). She then proceeded to tell me I was supposed to return the equipment back to Kailua and so on. I told her if I would have known that I would have done it, no questions asked. She began to get irritated and said “I’d hate for you to have a record in Hawaii already” I asked what she meant buy that because it was very off putting. She continued to be aggressive and rude. She then hung up the phone on me. She is NOT a nice, respectable or professional person whatsoever. After she hung up on me, I decided not to call back, not complain or write a negative review. I brushed it off assuming she is having a bad day and the issue probably put extra stress on her (which does not give her any means of an excuse to treat me OR ANY PAYING CUSTOMER like that; I don't know any companies who would allow that). I wasn’t going to make a fuss until I got my bill on 9/16, Monday morning. They quoted less than $70.00 and with no courtesy call, they charged my card $187.51. When I called the Kailua phone number they said they were unable to help me and asked me to call the main office at 808-836-0970. I called and the lady who picked up listened to my issues and after I told her the situation she said we had to charge you for two extra days and 16 more miles than I drove because you dropped off at the wrong location. Absolutely NOT, that is ridiculous. When I would not accept this explanation she asked me to call Gilbert and without a friendly goodbye or any consideration she ended the call. I called him right away and he answered, thank you Gilbert. He let me know he was on the road and cannot help me till later today and asked me to text him my name and contract number. It is about 4pm on 9/16 so I am waiting for his call. Over all this e
Brian G. le
The rental agent was very nice
michael G. le
The girl at the desk had no idea how to set up my contract. I got no help hooking up the trailer that I was renting. When I returned, again no help with uncoupling the trailer or pushing it into its stall. Except for convenience of location, this was shitty customer service. The worst of any U haul location ever.
David H. le
Very pleased with entire experience.
Raymond S. le
Le client n'a pas laissé de commentaire.
Gary P. le
I’m sorry I can’t think of anything to help you improve the experience of the next customer because I was satisfied with my experience from beginning to end. When I saw the trailer while putting gas in my truck near my home I happened to see the trailer I rented. I measured its inside dimensions to see if it would work for my application and the measurements were ideal for what I needed to do. I went inside and asked the very friendly worker the cost per day and was given that information along with the number to call to make the reservation. When I called to make the reservation a friendly voice scheduled me to pick up the trailer on the day I needed it after asking me a few questions to make sure my vehicle was capable of pulling the trailer in question and it was. She took my information and I was all set. When I arrived to pick up the trailer this morning it was positioned so I had easy access to back up to it and hook it up to my 1 ton 22’ long truck making things even easier. Upon entering the facility I was again greeted by the same friendly worker I met previously. He ran my credit card to secure the transaction. The only hiccup in the entire experience was that the printer was temporarily down so he emailed me my receipt rather than having a hard copy which I didn’t have a big problem with. As it is many businesses are moving toward being paperless. Upon returning the trailer this afternoon the same employee was there and he came outside and met me next to my truck and finalized the rental on a smartphone without me even having to go back in the store. So I guess my only suggestion to help your future customers is to keep up what you’re doing. Aloha, Gary
Cassidy B. le
Vehicle was fine; no issues. The customer service from the employee was terrible. The owner/manager was courteous, but the employee made the entire experience awful. Told me it wasn’t in her contract to print off the rental agreement, that email would have to suffice, and if I didn’t like it, go rent from somewhere else. Upon return, she gave the same terrible attitude, until corrected by the manager. She refused to apologize, but the manager did profusely. Terrible customer service.
David H. le
Le client n'a pas laissé de commentaire.