Customer Reviews for Cubaires LLC
(Concessionnaire U-Haul dans le voisinage)

116 évaluations

1010 Keolu Dr   Kailua, HI 96734

(808) 591-1888

Heures

  • Lun - dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(808) 591-1888

1010 Keolu Dr
Kailua, HI 96734

Services dans cet établissement :

Heures

  • Lun - dim : 7h am à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Uhaul 9 ft van was new and clean. Service was good and the representative friendly and informative. Easy check in and check out. Great location as I live with in 1 mile. Will do rent again.

Alexander A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAINA H. 
Évaluation :
2

I arrived to drop of the Uhaul I had rented at 7am, which is the same time the store opens. I waited 10 minutes before the worker showed up peeling into the parking lot throwing his van in park. He looked pissed that I was there waiting for him and had no personality at all. No customer service at all... rude... dirty... I should've listened to the Yelp reviews!

Alex G. 
Évaluation :
5

Convenient and great! Love that I don't have to drive to town and back to Kailua.

Jene S. 
Évaluation :
5

very easy

VINCENT R. 
Évaluation :
5

Kai and Jeremy was really fast in checking me in and out of my rental. Just wish didnt have all the damages cause by other rental people.

DANIEL S. 
Évaluation :
1

I have not had a recent uhaul experience.

Sebastion U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
5

Friendly staff and very professional.

Lisa S. 
Évaluation :
4

We are an older couple and rented a pickup truck manually, not online pickup and drop off. The gentleman manning the shop was friendly and helpful and everything went very smoothly. We appreciated the convenience and efficiency.

Wayne S. 
Évaluation :
5

Friendly service.

Steven D. 
Évaluation :
5

Staff was very polite and helpful. Bravo Zulu 🤙🏼🙏🏼

Edgar G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adam W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber N. 
Évaluation :
5

Everything went very smooth. Excellent service à la clientèle.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy P. 
Évaluation :
2

I didn't get to review the contract before checking out. I was charged 10 $for a Collision Damage Waiver that I don't need as the rental is covered under my auto insurance. There was also broken glass all over the inside of the cargo area of the van where is looks like it wasn't properly cleaned between rentals.

Michael W. 
Évaluation :
3

Because you no longer print contracts for the customer, I suggest you review the mileage with the customer during the check=in process, and then let them know they'll need to confirm the mileage once inside the vehicle. Prep the customer for what to expect. The communication at this location could be improved.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arthur G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael B. 
Évaluation :
5

Jeremy was really friendly

FREDERRICK B. 
Évaluation :
5

Customer service was super Duper awesome! The man who checked me in and the woman who checked me out we're both super nice and efficient. The quality of customer service there really stood out. Thank you!!!!

Victoria A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tristan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy R. 
Évaluation :
4

The online reservation process and pick up were excellent and would rate 5 stars. The person that took in the return was rude and told me I was a “cry baby” when I questioned the amount he wanted to charge me which did not match my contract! The return was a horrible customer service experience!

Marc P. 
Évaluation :
3

I don't remember asking for insurance, but I was charged for it. I don't know if that was decided by the clerk or what, but I explicitly remember not checking the insurance option and being told that I would have to pay out of pocket for any damage. Regardless, the truck was relatively clean; the truck portion had some dirt, dry grass, and a puzzle piece though the instructions say that the truck should be swept prior to returning. The cab was clean and neat. The vehicle had some slight handling issues, and the brakes would kick back on your as if ABS was actuacting under little to know brake load. The check out and in process was simple and quick, but didn't involve any turnover inspections. The online reservation was quick and easy to understand. Overall, I would use this location again, but would prefer it if the trucks were inspected properly upon issue and return and were better cared for.

Nathan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Woodrow M. 
Évaluation :
5

Nothing, service was excellent overall

Andrew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nila T. 
Évaluation :
5

Great service

Keith M. 
Évaluation :
5

The vehicle was wonderful, clean and awesome to drive. I'll definitely use there service again. Thank you so much for making my move easier.

Coleen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anderson M. 
Évaluation :
5

Ease of reservation, courtesy of staff, cleanliness of vehicle, everything was superb. n Thanks.

Peter O. 
Évaluation :
5

Truck was in great condition.....the gentleman that helped me was very professional and friendly.....I'd definitely recommend the Enchanted Lakes Uhaul location!!

Chris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carroll C. 
Évaluation :
5

I spent time looking for the side mirror switches before I finally realized they were manual only. There could be a sticker for that. Drove fine no probs.

Mark S. 
Évaluation :
5

EXCELLENT SERVICE, accommodating, helpful, friendly! Will return to this U Haul and highly recommend! Mahalo! Kūlaniākea

shari M. 
Évaluation :
5

Great customer service !

Andrea M. 
Évaluation :
2

It took one hour to get the truck I had reserved. They couldn't get it out of their parking lot and offered a smaller truck which I refused. Then they got me a bigger truck that was easier to get out of their lot........but it wouldn't start. One hour was what it took until I finally got what I had reserved.

Henrik M. 
Évaluation :
3

Initially charged a price for rental that far exceeded the quote i received on the website when booking. Took about 45 mins to sort out the charges. Difficult to understand why excess charges were applied, even though staff were very nice.

Richardd F. 
Évaluation :
2

It took much longer to check out than I anticipated. The reason I selected the mobile checkout process was to avoid human interaction as much as possible during the current COVID-19 pandemic. However, the employee I was getting the truck keys from thought I needed to sign some paperwork to get the keys despite me mentioning that I was doing the mobile checkout and the instructions on the app said to "skip the line" and pick up the keys. So I waited in the store around other customers longer than I had hoped. Also, I wish more of the scratches, dents and dings on the truck were clearly marked. Some of the stickers marking these spots had fallen off. Other than these things, things went pretty smoothly.

Stephen G. 
Évaluation :
3

We were over charged miles that we did not drive.

Michael L. 
Évaluation :
1

Customer service from U-Haul over the phone was very helpful. Pick up location was awful and so was their staff.

Jonathan M. 
Évaluation :
5

The floor inside of the cab was full of sand and some dirt. But didn't bother me as I only drove the truck 22 miles so wasn't in it that long

Malia H. 
Évaluation :
2

First of all, the location was very convenient for us (less than a mile). On a less-positive note, although the truck we rented was clean on the outside, it was a total mess in the cargo area. It was necessary to sweep and shovel out the mess inside before we loaded out materials in. At the close of the transaction, it took the person at the location 45 minutes to get me my final receipt because he couldn't get the computer to work(?). Caused me to be an hour late for work.

David T. 
Évaluation :
5

Wish the hours would open up to a later closing time

Jody M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Calen K. 
Évaluation :
5

N/a

MATTHEW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
5

Great customer service from the person who helped me with the return. . Mahalo!

Dawn C. 
Évaluation :
3

The girl who initially helped me at the counter was terrible, she'd walk away from the desk then go to the back and try to talk to me from there. I couldn't hear a thing she was saying it asking. Although upon return the gentleman was on it. No issues there.

chasity A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisabeth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paulo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trenton W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha C. 
Évaluation :
3

81 dollars for 3 hr rental of a pick up truck seems excessive when it stated it would be a lot cheaper

Jason G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESIREE MAE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Great people!!

Wiiliam K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley C. 
Évaluation :
2

My experience was unbelievable. I had to wait for service since only one person/computer handles the U-Haul transactions. When I got to the cargo van, it was dirty (inside & outside). I didn't think to take pictures or video as I assumed the company was aware of what condition the van was in. I returned the van earlier than expected only to have the "check in" guy report that I needed to get charged 10 $for the van being muddy & dirty on the inside. I couldn't understand how this was possible as I had not encountered dirt, grass or mud during my 7 hour use. I moved from one storage place to another storage place on a beautiful sunny day trekking through concrete and asphalt. When I asked to show me all the mud and dirt inside the van, I was directed to the driver's floor mat area only. The "dirt & mud" was clearly embedded into the floor mat. He did not believe me when I kept insisting it was impossible I had made it dirty. IF they were going to charge me then I would go and clean it myself. He said "he" would have to clean it. Really? Isn't that your job? I am disappointed as I did not expect to leave there feeling upset because I was getting blamed for something that I did not do. I am a customer and I was not given any benefit of doubt. I will not go there again and I will be sure to tell others to use another location for their U-Haul needs.

Kealani P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan S. 
Évaluation :
5

Everyone was very helpful and friendly. Thank you so much! If I need to rent a truck again, I'll definitely go to this location.

Lester Y. 
Évaluation :
5

Had an issue that was resolved quickly and efficiently by Gilbert, area field manager. Mahalo!

Todd L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig A. 
Évaluation :
5

The service was fantastic!!!!

Kaleonahe W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shotaro B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles K. 
Évaluation :
5

They were really nice guys here! Treated me well and I had no issues, even got complimented on how fast I got my job done and returned the equipment.

Doug B. 
Évaluation :
5

Great friendly and efficient service! Mahalo!

Wilson L. 
Évaluation :
4

Everything went well. No issues.

douglas J. 
Évaluation :
5

Great place to get a rental UHaul! Friendly and efficient.

RuthEllen K. 
Évaluation :
4

Noah helped me and he was a conscientious employee. I've had a better experience here than the Uhaul next to the airport...where I realized after I left the location that the gas tank was nowhere near full. That was a few years ago. During the last 1-2 months, I've rented trucks from 1010 Keolu three times now with no issues. And the location is just down the street for me, so very convenient! Whenever I see something to buy that requires a truck, this is my go-to business.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kala'i A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derek A. 
Évaluation :
5

Very friendly staff who took great care of me!

Garrett H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
4

The young man that helped us was exceptional as well my phone conversations with Anue. Great staff!

beth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Employee was commendable.

Randall B. 
Évaluation :
5

Merci

Victor L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL S. 
Évaluation :
5

Aucun

Todd L. 
Évaluation :
5

Very friendly

Kelly U. 
Évaluation :
5

Excellent customer service; the person who checked me in/out was so nice, professional, friendly and so patient while I asked him questions about working the equipment on the truck. I really enjoyed my experience renting from this place and will definitely recommend and use them again.

Carmela A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trenton W. 
Évaluation :
5

Very professional service. Keep up the good work. If needed, I will use you again. :)

Daniel D I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi L. 
Évaluation :
5

Trailer was in good enough operating condition with minor bends and bruises. Hawaii is extremely harsh on items especially on the under maintained roads. It was very easy getting in and out with the trailer as well as returning. Very nice folks too.

David T. 
Évaluation :
2

I give this low rating due to my frustrations when I returned the Econoline Van. When I rented the van, I told the agent that I would just need it for 4 hours, from 5 to 9PM. He told me the cost based on my estimated mileage, and I was on my way. I dropped it off precisely when I said I would, and my mileage was pretty close to my estimate. When I received the receipt via email the next day, I was surprised to see a "After Hours Service Fee" of 20 $. I thought that was strange since that was not mentioned, and if it had been, I would have dropped the van off during business hours in the morning. The receipt had a phone number which I called several times the next day. Each time, I was asked to call back later, there was not a voice mail box with that number. The next day, I call the agent that I originally rented the van from. I left a voice message on his cell phone. The following day, I stopped by the UHaul location. I expressed my annoyance at not being able to reach the office, and the message that wasn't returned. The clerk at the desk said the number on the receipt wasn't good for problem resolution and gave me another number. I called that other number, and demanded a credit for the unexpected charge received. A credit was issued shortly thereafter. My complaint is that this location is not set up to respond to customer problems. I wouldn't object to the 20 $charge if it was legitimate, but getting this issue resolved was trouble I preferred not to have.

Charles S. 
Évaluation :
3

The per mile charge is very high, would be nice if the fee was lowered in half.

CHARLES L. 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page