Évaluations des clients Cube Smart Self Storage of Dellway

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Cube Smart Self Storage of Dellway

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BRIAN P. le

Évaluation :

Nothing. Great job.

Martin D. le

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Le client n'a pas laissé de commentaire.

Greg B. le

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Le client n'a pas laissé de commentaire.

Jakob S. le

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My truck wasn't at the location to be picked up. After calling Uhaul, they gave me a larger truck that was on the property and refunded me half the charge. Then I was charged for gas when I dropped off the truck. However I dropped off the truck at the same fuel level as I picked it up. This was probably a misunderstanding due to the truck change.

Alec L. le

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Le client n'a pas laissé de commentaire.

Burton L. le

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Le client n'a pas laissé de commentaire.

William A. le

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I was told that I needed to “check in” the truck via the app (that the attendant could not complete the process) and could do it from home, which is 4 hours away. I was 20 minutes away before realizing that using the app required being at the U-Haul site. Confusing and disappointing.

Kevin T. le

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Le client n'a pas laissé de commentaire.

Bryan C. le

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Le client n'a pas laissé de commentaire.

Robin W. le

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Dellway was great and DeLaine is spectacular. However, despite ELane’s best efforts, u-haul central reservations cancelled our reservation and gave our truck after we had paid for it, leaving us in a real pickle. But for DeLane we would not Gabe been able to move out timely as she was able to find a vehicle for us but it was a distance away.

Martin H. le

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We had to change location as there was no truck available at the original location, even though we had checked in online before with confirmation. No pads available. This was quite disappointing.

Carma T. le

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First there was a change in the pickup location. Was to be on Blue Ash Road. We had to drive out of our way to get to this location. Then there was a mixup about the drop off location and the fees involved. Fortunately, everything worked itself out, but overall not an outstanding situation.

Joseph A. le

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no one was there, dropped off keys in box

Miranda B. le

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More lights. Very dark and scary, especially for a small woman.

RON T. le

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Le client n'a pas laissé de commentaire.

robert R. le

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Best experience I’ve ever had Renting anything

John F. le

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I was not happy with the person taking care of me at the location. From the start my mobile check in didn't complete. We were there at 8:30am and the employee there pulled in and waived me out of her parking space. Then went into the office ignoring me. I had to wait until 9:00am to get assistance. Then she tried to charge me again after I was told by the customer service person that I showed paid in full. She also gave me attitude. Not appreciated. She told me she didn't work for U-Haul and wasn't receiving any compensation from U-Haul. I said to her that this was amazing and that I guess she was helping U-Haul out of the kindness of her heart and that they will just give anyone access to their reservation system.

stephen R. le

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Le client n'a pas laissé de commentaire.

Mindy P. le

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The young lady at the counter was one of the best customer service individuals I have ever experienced.

DIMITRIA R. le

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U haul has reviews concerning pickup and drop off location but not reviews on the vehicle itself. This should be added. I am highly dissatisfied with the entire U-Haul experience. It was ridiculous. When we get to the Cincinnati U-Haul, The U-Haul that we ordered was not the correct U-Haul. We ordered a 20 door Uhaul based upon driver comfortability. We received a 26 footer Uhaul. We, also received more than one pickup location reference number. We get the Uhaul on the road and the Uhaul appears that it was not going to make it. The whole engine was shaking the entire time. The windshield wipers did not have any fluid in the inside of it. The cabin was filthy. It had dog hair in the truck.ithad spit on the windshield. I have video recording that serves as evidence to this. I would like for something g to be done concerning this use if the UHaul. It was the absolute worst experience ever. We call the Uhaul in Chester a day in advance in order to extend the Uhaul reservation. While we are driving, evidently the customer service representative that extended the day did not communicate with her team mates. Two representatives called me asking me to bring the truck in because someone else needed the truck. They both stated that the truck is scheduled to be given to someone else. U-Haul is unorganized. We were doing an inter-state move from Ohio to Virginia. I would not recommend Uhaul to anyone else due to the fact that the representatives are unorganized and most importantly their vehicles are not properly upkept, which causes the customers lives to be endangered as they use your transportation. I have video that serves as documentary evidence to show the vehicle was malfunctioning and unclean. I plan to.report this to the better business bureau and.post it on social media and let the world know about U-Haul's practices.

Michael S. le

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Le client n'a pas laissé de commentaire.

Kelly S. le

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Brianna was very kind and went the extra mile to call me so to help me work out some scheduling issues. She was very knowledgable about the rental process and offered some very helpful suggestions about the truck return. She had such a cheery disposition and made the whole process a perfect experience! On the downside, I was not able to get the app to work properly! Because of this I had to pick up the truck much earlier than I had planned. Hopefully the technical issues have been resolved.

Alan W. le

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Le client n'a pas laissé de commentaire.

Michael D. le

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Le client n'a pas laissé de commentaire.

Versie P. le

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Le client n'a pas laissé de commentaire.

John S. le

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"Were" the personnel helpful, not "was." Yes, the people that worked there were friendly and efficient. The site is in an industrial area that is going through a development transition so I wouldn't rate it as clean and inviting in general, but the building and site of the truck rental was.

Doug M. le

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Le client n'a pas laissé de commentaire.

lashann D. le

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Le client n'a pas laissé de commentaire.

Audrey W. le

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Le client n'a pas laissé de commentaire.