Évaluations des clients Cube Smart Self Storage of Fairfax

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Cube Smart Self Storage of Fairfax

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CHARLES M. le

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They couldnt find my reservation and couldnt even login to the system. No one was there when I returned the vehicle and therefore I had to drop it off the key in the drop box. Was later contacted about not returning my vehicle even though it was there.

Lynn A. le

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The drop off was done after hours, so commenting would be inaccurate. Overall, the entire rental experience was perfect! Location for drop off was closest to desired area.

Sarah C. le

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Do not send people to this location. The staff is unprepared and uneducated on how to handle Uhaul returns. I know this because I returned my Uhaul to someone who literally said "oh we do that?" and then 48 hours later I received a notice that I did not return my equipment. I was pissed as hell bc now I had you people up my ass about returning a highly expensive piece of equipment that I HAD returned but wasn't checked in properly due to employee ignorance. I wouldn't have even gone to this stupid location if the employee at the pick up location hadn't told me to. She said my original drop off location was in a sketchy area (it wasn't) and then sent me to an even sketchier place. So she needs to stop doing that because she obviously doesn't know what the hell she's doing. Anyway, after like five calls to management the order was finally finished. Wouldn't have happened without persistent intervention on the consumers part. This whole process sucked ass and I will never be renting from Uhaul again bc y'all are running a shoddy ass operation and should be ashamed of yourselves. I don't want a sweet customer service rep to deal with this review so if you have anything to say to me - I want to hear it straight from corporate.

Michael S. le

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Le client n'a pas laissé de commentaire.

Joseph C. le

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A little better signage, but the young woman who was at the desk was very nice and helpful.

Zach T. le

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In order to stay competitive, U-Haul will need to take a look at its pricing strategy. $90 for one day is a bit excessive, especially since I only used it for not even 20 miles total round trip. The pricing signage also is deceptive since mileage isn’t included. Very friendly employees though at Life Storage (where I got the U-Haul).

Ryan D. le

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The location called me twice on the morning of the 10th of December. I returned the vehicle locked and secured over night at the location and returned before the due time of 1pm Eastern and placed the keys and contract in the drop box. I called the location twice to verify and left a voicemail. I received no callback and my card shows a late charge of 137$ I will be disputing and having my card company deny payment on. This is unacceptable service.

Christina G. le

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I rented a truck for the second thime at this U-Haul center, and the service was top notch just like last time! The people are so nice and the experience so hassle-free, why would you rent anywhere else?

Susan L. le

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Le client n'a pas laissé de commentaire.

Christina G. le

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Best place to rent a U-Haul truck!!! The women were all extremely nice and helpful; Kristen, Tiffany, and Margaret get high marks for customer service. Everything was very easy. I'm renting another truck next week and I will use this location!!

Paul S. le

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Kristen and Margaret were amazing!

Max H. le

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Professional and clean. Staff was very nice and all went smoothly. Would highly recommend.

Chuck D. le

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Le client n'a pas laissé de commentaire.

Brian V. le

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Le client n'a pas laissé de commentaire.

Donna K. le

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Le client n'a pas laissé de commentaire.

April A. le

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The first Uhaul we visit only owned 1 truck and it was taken. There was a sign on the door they would be back at 11am. We waited 15 minutes just to find out the 1 truck they had was taken. The next place we went it was open but nobody there. Had plenty of trucks. Again we sat inside for about 15 minutes. She was helping a client . I recommend at least 2 people at each Uhaul areas so that there is always someone there to help. Got a truck and was very impressed with your employees. Please know that only having 1 person in your Uhaul rentals are at a high risk of something bad gone wrong. Neither employee expressed any anxiety about being alone but I have seen and heard a lot . Thank you for hiring great employees they are the heartbeat of your business.

Heather L. le

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Pick up uhaul with full tank of gas.

bruno M. le

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Le client n'a pas laissé de commentaire.

Amber R. le

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Le client n'a pas laissé de commentaire.

Lisa K. le

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Le client n'a pas laissé de commentaire.

Jessie L. le

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Everything was very easy

nathan P. le

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Everything exceeding expectations

Bruce L. le

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Le client n'a pas laissé de commentaire.

Bruce L. le

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Le client n'a pas laissé de commentaire.

Todd G. le

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Le client n'a pas laissé de commentaire.

Susan B. le

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My issue with the location is that it is not the one I had selected when ordering online. After placing the order online, I received a text with the "assigned" location. By having to go to the "assigned" location, more than twice the mileage was added to the trip, which resulted in a larger amount charged to me. It also resulted in having to add more gas, which again resulted in a larger expense to me. I called customer service to speak to someone about it, but no one answered.

Matthew R. le

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Great overall experience. Easy pick up and easy return.

Aaron T. le

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Le client n'a pas laissé de commentaire.

Nicholas M. le

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Le client n'a pas laissé de commentaire.

Brian A. le

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Good people working there. Helpful, understanding.

June B. le

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Le client n'a pas laissé de commentaire.