We owe you $40 for the extra day, and you owe us $25 for sweeping out the bed of the cargo compartment (see the sign posted in the cargo area). ThanksRichard F.
Customer Reviews for Cubesmart
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Erie, CO 80516
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 5h pm
- Sam : 8h30 am à 5h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Staff was great at the pickup/drop off locationJason W.
Le client n'a pas laissé de commentaire.Khalil S.
Le client n'a pas laissé de commentaire.Dominic Q.
Everything was good. Thanks.Michael E.
Le client n'a pas laissé de commentaire.Christopher A.
The box U -Haul tryckKathleen B.
I'm disappointed with this site for multiple reasons. I rented a van there before and the experience was great. On my return visit to rent a 10foot truck I felt confident this site will provide excellent customer service. However, when I went to pickup my rental I couldn't find the truck number that was reserved for me. They told me the trucks were numbered, they're not. I went to the office to ask which truck is mine and they have hours posted for Sunday and they're in fact closed. I went to the lockbox to get the keys and chose the box numbered 3. I found my rental and drove away. Later on they accused me of stealing the rental because I didn't check out the vehicle properly online and they wanted to know how I got the keys. The next day they called me and demanded to know when I would bring back the â€œtruck I stoleâ€ and my rental is â€œred-taggedâ€ I told the site rep that I tried to make contact in their office and she said rudely, â€œwe're closed and if you read the sign above the door you'd know that,â€ and then she hung up. I called U-haul direct and they told me the site had two trucks out in my name. This was the worse experience. I was accused of auto theft but they had my credit card on file and my personal vehicle parked on their property. Do not rent from this site.Doree C.
Everything was great van was very cleanDAVID A.
Le client n'a pas laissé de commentaire.theresa C.
Le client n'a pas laissé de commentaire.Brenda G.
The mirrors were filthy but other than that it was fineJada F.
Le client n'a pas laissé de commentaire.Tara D.
Le client n'a pas laissé de commentaire.Jeffrey K.
Thank you guys for everything !!!you'll are the best at the best prices!!!HEATHER R.
I was charged 5 dollars for a dolly and 5 for pads that I did not ask for or use. I was also charged 25 for the gas that I used to drive 17 miles.PHILLIP P.
Le client n'a pas laissé de commentaire.VANESSA B.
Le client n'a pas laissé de commentaire.Elizabeth R.
Le client n'a pas laissé de commentaire.RONALD K.
Le client n'a pas laissé de commentaire.GREGORY M.
Le client n'a pas laissé de commentaire.SCOTT B.
Le client n'a pas laissé de commentaire.JIMMIE M.
This location was very nice and the man who helped us was very kind and helpful.Harrison M.
Le client n'a pas laissé de commentaire.LARA V.
The folks that run this location are fantastic! Always friendly and accommodating!DAVID M.
In the hustle and bustle of the move, I left my wallet in the cabin of the truck. Thankfully the worker there was able to confirm it was there, hold it for me until I could come pick it up and was VERY helpful. Merci.Lara T.
Le client n'a pas laissé de commentaire.CARLOS G.
Very friendly and efficient, thank you.LAURIE M.
The location was good but the U-Haul policy of not guaranteeing location for pickup is poor. I booked a vehicle in my local town, they called back to say it wasn't going to be available there so I had to go to a different location in my town. That was ok, but then I got an email telling me to go to yet another location in a different town. That was an inconvenience and I was told that I was not eligible for any reduction in mileage expense for the extra miles I had to do.PETER S.
Great service and super friendly folks.JOHNMARK L.
Le client n'a pas laissé de commentaire.CARL B.
Le client n'a pas laissé de commentaire.Jerry R.
Le client n'a pas laissé de commentaire.LEVI C.
This U-Haul location was very professional and helpful. He explain the things to me that were not explained when I picked up the truck. I did tell him about the squeal, in what sounds to be a belt, when I would drive uphill. I also told him about the horn sound at different times that seem to be the wind blowing through something on the truck. I told him about the dirty cab and how I had to wipe it clean because there was food and sticky stuff in the cupholders and all along the dash. I also told him about the windshield being dirty and chipped and how I had to clean it before I left for my trip. He was most helpful and took note of all these accounts.Debra B.
Fix your website for managing rentals.Phillip H.
Thank you for being honest and helpful everything was easy and not stressful which I needed right now thank youREX C.
Very nice people who run this siteREBECCA R.
Le client n'a pas laissé de commentaire.David R.
Maybe don't just change the location with little to no notice. You increased our mileage by at least 20miles. When someone reserves at a location they expect to go there, not 10 miles down the road.Mareena O.
Le client n'a pas laissé de commentaire.Raymond M.
Le client n'a pas laissé de commentaire.PAUL H.
Le client n'a pas laissé de commentaire.RYAN W.
The UHAUL itself worked friendly, but sent us to the wrong shop (as usual), that UHAUL help didn't help at all - movers never shoved up, so it was wasting of time, money and nerves, I even got to the ER as a result, wish I can send them bill for ER. Tatiana Kouznetsovavladimir K.
Great service! Fast, uncomplicated check-out and back in.Kim M.
Le client n'a pas laissé de commentaire.HAROLD S.
Le client n'a pas laissé de commentaire.HAROLD S.
Le client n'a pas laissé de commentaire.Kelley G.
Found the process and rental very convenient and enjoyable especially compared to last time (August 2020) when the rental location was changed on me at the last minute which resulted in a much longer and more complicated day. If I am able to always rent Uhaul vehicles this close to my home, that will always be my preference.Eric K.
The staff was great - they called a day before to see if I had any questions. The moving van was ready when I got there and checking it out was really fast and easy. The moving van was clean and well maintained. I would definitely use this facility in the future.Barbara Z.
Great location and truck. However app was not very good and would not upload the photo of mileage to process return. Fortunately location took care of the issue the following morning and completed the return for me. Also, spent 20+ min on hold 3 separate times to 1-800 number trying to resolve the issue, and never actually got to speak with a customer service rep.Larry M.
None. The people at the desk made ordering the truck easy. They could answer questions quickly and accurately. It was a pleasure working with them.PAUL C.
Le client n'a pas laissé de commentaire.Anne Marie B.
Le client n'a pas laissé de commentaire.Marty F.
Le client n'a pas laissé de commentaire.Rama N.
I can't think of anything that would be better than the service I was provided, top notch.DAVID P.
Le client n'a pas laissé de commentaire.JEFFREY B.
Le client n'a pas laissé de commentaire.john S.
Le client n'a pas laissé de commentaire.BRADLEY B.
Although the facility I picked the rental truck was just fine, U-Haul customer service itself messed up the reservation for 17 foot truck and stuck me with a 10 foot truck to move an entire house which ended up taking 9 hours with a 10 foot truck and a couple of personal vehicles and 9 people. Very disappointed and will rent from Ryder next time.TIMOTHY W.
Le client n'a pas laissé de commentaire.Anthony B.
Le client n'a pas laissé de commentaire.Paul A.
Le client n'a pas laissé de commentaire.Randall W.
Le client n'a pas laissé de commentaire.Jeffrey D.
Le client n'a pas laissé de commentaire.John H.
This was 45 minutes away from our requested location (which is in a large, metropolitan area). Normally we wouldn't mind coming that far but with only 24 hours notice, that's a little ridiculous. Furthermore, when we called into the scheduling line to ask about it, the woman was extremely rude to us, kept cutting us off as we tried to speak, and essentially told us that even if the closest location was 2+ hours away from our requested location, we would be expected to drive that distance or choose a different size truck. No sane person would expect to have to make that decision 24 hours before they move; this policy needs to be updated as it is super poor customer service.Anthony G.
Le client n'a pas laissé de commentaire.KIMBERLY M.
Le client n'a pas laissé de commentaire.Kyle B.
Le client n'a pas laissé de commentaire.Daniel W.
The UHaul truk needs to be retired. The transmission is going, the alignment is off. This should probably be taken off the road.PAULFRANCIS R.
Le client n'a pas laissé de commentaire.Jacob E.
Le client n'a pas laissé de commentaire.derek P.
Le client n'a pas laissé de commentaire.DAVID M.
The managers Kreg and Jeanette are by far the nicest people I've had the pleasure of doing business with (every year at the least for Girl Scout cookie transport with uhaul). We used to have a storage unit at Cubesmart with them as well and we were so sad to move out because we missed seeing them when we paid rent it's such a blessing to still have a reason to see them.Nicole D.
Le client n'a pas laissé de commentaire.Kevin T.
Very friendly workersLORI N.
Parking area was a little tight and returning truck was a little hard big truck and small spaces. Also not sure but location may need a new location barcode as it's not matching app. Staff on site however is friendly and will help out as needed.James S.
I had plenty of problems with you online system before I finally got the reservation. I reserved a trailer online at a different location. Later that night I got a call that the trailer was not available and the closest one was over 30 minutes away. I then decided to get a truck instead which I got confirmation. A couple of hours later I got a confirmation that the trailer 30 minutes away was OK. It seems that I now had 2 reservations and I had to call again to cancel the trailer.David W.
The inside of the cab was filthy and stank of smoke.Jacqueline W.
A very good transaction all the way through...GREGORY B.
Le client n'a pas laissé de commentaire.Ryan V.
The people went above and beyond for me and couldn't have been nicer while doing so. There wasn't a van to be had in the area because of evacuations, and I know, because she looked and looked for me, even though she didn't have to. She got me one for the next morning and I couldn't have been happier! The rental process was quick and painless, and the drop off even easier. I would recommend this business for just the people alone! Thank you for making my move, in a crazy time for our area, a lot easier!!JODY R.
Le client n'a pas laissé de commentaire.Jurijs G.
Le client n'a pas laissé de commentaire.ALBERT B.
Friendly staff, clean equipment. Easy to use. Thank you!LESLIE O.
After hour return process is a bit confusing. Not enough parking space for a 26ft truckCLAUDIA S.
No improvement neededtina S.
Mileage rate is way too high compared to Penske at.29 cents. I chose Uhaul because I was going a short distance and it didn't matter muchSerbest M.
The people that I called to reserve it had everything ready and got me on the road fast A+ people... give them a raise!!!!!Samuel B.
Le client n'a pas laissé de commentaire.JOHN F.
Vehicle did not drive well. Required maintenance.Brian S.
The U-Haul App is a disaster, did not work well and is extremely poorly designed. Upon pickup the on line software in the office was not working properly either. Upon drop off, during posted open office hours, the office was closed, and the app for an on-line return did not work at all, as I kept getting a "can not find your location" error message. The entire process was extremely frustrating, not as much for the location, but for U-Haul in general.Dave Q.
The location I reserved at was changed and I wasn't notified so when I should up they didn't have what I needed because I was supposed to pickup at a different location which was 20 minutes away.Kraig C.
Outstanding customer service. Thank you Jeanette and Kreg.David M.
Keegan and Jeanette are always great. I've used their service multiple times.Phyllis D.
Le client n'a pas laissé de commentaire.Susan O.
I was called by the rental dropoff place, cube smart and was "chided" and disrespected by the person that called me. My rental was not due till 530 and they made fun of me for not being able to drop it off early for another renters convenience. If I have a rental for 48 hours, I should be asked once NICELY if I can drop it off. The rental agent at the end who called me stated when I told them that I could not be sure if I could drop it off early "so you cant do this guy a favor and drop it off early? I hope that he is not your neighbor". This was totally uncalled for and I will not rent from that place again. OWNER, PLEASE RETRAIN YOUR EMPLOYEES. IF i RENT FOR 48 HOURS, THERE SHOULD BE NO QUESTION THAT I GET TO KEEP MY RENTAL FOR 48 HOURS.Zachary N.
Le client n'a pas laissé de commentaire.Douglas J.
Make pick up locations convenient for customers. Traveling for picking up equipment I'm different uhaul stores isn't what ocall customer service.Marion M.