Évaluations des clients Culture Caribbean Cuisine

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Culture Caribbean Cuisine

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Kristin F. le

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Le client n'a pas laissé de commentaire.

Cherice M. le

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The entire experience was awful. The location had one person and the system was down. I did express check in and it still took me 45 minutes to check in. Never again will I use this location.

Isabel B. le

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The gentleman was very nice and professional, but everything took too long. We left 40min later than planned, because of the long wait time.

Emmanuel W. le

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The area is a bit suspect. Go during the daytime.

dale W. le

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Le client n'a pas laissé de commentaire.

Stanley M. le

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They took money out of my account . When I dropped off truck I specifically asked any charges or anything. The person said no you are fine!! I left didn’t not sign anything told I didn’t owe anything. Next day they took 54.23 out of my account . 14.99 for over mileage whuch is ok ! But 38.00 for gas when gas is 339 I asked do I need to fill it up he said no it was over 3/4 tank .

Emily R. le

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I had to change locations because the original location said that I couldn’t pick up the truck without someone there. I then called customer service and repeatedly was given the run around and dealt with very unhelpful people. I finally was a able to talk to someone that helped me (a.k.a did their job). I finally got my truck and hour and a half of complete non sense. I ended up being stuck in rush hour traffic which was the exact thing I was trying to avoid with my first reservation time. I would highly recommend retraining to people to ACTUALLY help people rather than give the run around and waisted people’s time. I will not recommend U-Haul 24/7 truck service to anyone because of this experience.

Peter A. le

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last minute change of location, your logistics are bad for something very simple. this is the first and last time I will ever rent from your company

Catherine M. le

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Nothing to improve. Frank was gracious, knowledgeable, and helpful. He made the transaction easy and enjoyable.

tarnne M. le

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Great customer service

Paulo C. le

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Le client n'a pas laissé de commentaire.

Kirsten M. le

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It was the WORST EXPERIENCE I EVER HAD RENT FROM YOU. I will NEVER RENT FRIM UHAL again. How you rent a truck on Wednesday get charged and get recharged on Saturday da hell!! The Worst!!!

Renee S. le

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Had to wait to long to get the truck and the process was to much. Then i was charged extra

Dennis G. le

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Le client n'a pas laissé de commentaire.

Michael G. le

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Le client n'a pas laissé de commentaire.

John S. le

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Le client n'a pas laissé de commentaire.

Gregory M. le

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Renting from this location was a wonderful experience. He was professional, friendly and very helpful.

Kito M. le

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I am very unhappy with my Uhaul experience. I wasn't informed prior to coming into the location that part of my order wasn't available at the site. I ordered 2 dollies in addition to the truck. When I arrived at the location, there was only one person working. He was both helping customers and running outside to clean the trucks as people dropped them off, which made our wait longer than necessary. On inspection of the truck, the gas gauge was 1/4 tank less than was shown on my contract. It was corrected with a pen mark after I pointed it out but had I not, I would have been responsible for adding more gas than I should. He didn't correct it in the computer saying that it will change the rental agreement or something to that effect. The truck was not clean. There was a half of a hand rolled cigarette in the cup holder. As I was about to leave my house for my destination in the rented Uhaul, I was pulled over by a police officer for having a faulty brake light. I believe it was the right side. He let me go with a warning after I let him know that I would take the truck right back to the location. During this stop was when I realized that I wasn't given any paperwork other than the equipment contract. I am normally given the Uhaul brochure/folder and all of the paperwork is placed in there. I was refused a refund for a faulty truck that should not have been rented. Unfortunately, I filled the truck up with gas prior to finding out about the brake light. The store owner told me that I had to contact Uhaul about a refund once I turn the truck in and that he wasn't obligated to fulfill that. He initially gave the wrong phone number for me to call and when a friend dialed the number and put the phone on speaker, the owner corrected himself and gave the right number. All in all, I am not happy with my rental experience from equipment to customer service. I will not go back to that location. I called to file a formal complaint.

Babatunde S. le

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The guy store owner was awful. The fact that I still remember how terrible this guy was after 2 months ago should tell you something. He showed up late and he and had me and other customers waiting a long time. I was waiting over an hour before I got my truck. Also, he did not provide me with the paddings that I was suppose to get for my truck. He didn't show any accountability, instead he was blaming me for his own issues. I would not recommend this guy to my worst enemy. I normally don't write feedbacks but you guys really need to reevaluate your guy. He does not know how to treat customers.

Jong P. le

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Le client n'a pas laissé de commentaire.

David M. le

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The location is not what you'd expect, and the area seems kind of run down, but the guy who waited on me was nice and seemed competent.

LesleyAnn M. le

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I was charged 2 days although I did not have the truck for 2 days. By the time I got the truck & dolly —the dolly was no longer needed. I will NEVER be using this service again.

Charlemetta J. le

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Le client n'a pas laissé de commentaire.

Razan A. le

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Le client n'a pas laissé de commentaire.

razan A. le

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Maybe add more staff to the location couz there is only one guy working and it would be faster if there were more employees.

Angel P. le

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Le client n'a pas laissé de commentaire.

Veronica H. le

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We initially chose this location due to its proximity and the availability of the cargo van. Three days before the day of pick up I was contacted and informed that their office would be closed on the day of pick up, even though when the reservation was made the office was scheduled to be open. He informed us that we could find another location or convert the reservation to a mobile pick up. Due to the limited availability of the cargo van, we had to go with the mobile pick up. We were instructed to install the app so that the employee could make sure that it would work on the day of pick up. After great difficulty, we got the app working. After multiple attempts to contact the location again, we finally got in touch, at which point we were told that we could be early for pick up but not late. Because we were flying into town that morning, we asked to have our reservation time moved back in case there were delays. This led to a plethora of problems on the day of pick up. When we arrived and couldn't access the van, we called customer support. The first person we spoke to offered very little help and didn't seem very well versed in the website or the mobile app. The nearest other location couldn't help us because they didn't have a cargo van. After 30 minutes of troubleshooting, we finally were transferred to the Baltimore booking agent. She was extremely helpful and the only person we spoke to who was friendly, polite and helpful. She realized the problem was that you have to check in within a 30 minute window of the reservation time, before or after, which is not what the original agent we spoke to said, or any one on the Uhaul helpline. She was able to change the reservation time back to our original time and we were able to access the van. These insane rules were written down no where and very few staff seem familiar with. The checking in process took nearly an hour, in an unsafe neighborhood and in a parking lot where both solicitation and a drug deal occurred while we were trying to gain access to the vehicle. Thankfully, the return process was significantly easier. I am very thankful for the Baltimore rental agent for being a bright spot in an otherwise dismal experience, although saddened that I didn't catch her name so that I could her the credit that she deserves.

Nicole M. le

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Le client n'a pas laissé de commentaire.

Eric P. le

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Better lighting for returning at night. A greater sense of security. We were solicited by homeless people while trying to finish our reservation.

Yan Z. le

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Le client n'a pas laissé de commentaire.

Rodney M. le

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Get a fan for the waiting area. It's oppressively hot! The attendant was really great.

Varun P. le

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Le client n'a pas laissé de commentaire.

Varun S. le

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Le client n'a pas laissé de commentaire.

Anita B. le

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Le client n'a pas laissé de commentaire.

Anielli H. le

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I can’t remember the name of the gentleman that helped us, but he was great. It was a good experience.

Doris P. le

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Le client n'a pas laissé de commentaire.

Michael P. le

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Le client n'a pas laissé de commentaire.

Candice J. le

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Driving that truck was the worse experience ever. Y’all need to service that truck. Take better care of you equipment!!!

Scott B. le

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The person handling my rental was very nice and knowledgeable. The van, however, was a problem. The floor of the loading area was covered in a slick, oily substance that made moving difficult and dangerous. I nearly slipped outside the back a few times, and whatever that stuff was soaked into my cardboard boxes. I've used U-haul several times in the past, but have never encountered this issue. Lesson learned. From now on, I will inspect the inside of the van before renting it, because that's not on the U-haul maintenance checklist.

Chantelle J. le

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Le client n'a pas laissé de commentaire.

Eric N. le

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Le client n'a pas laissé de commentaire.

Hollie G. le

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Our truck was blocked in, we called customer service twice and they were great, had trouble paying online and the guy who ended up closing out our ticket was not very helpful and rude

Michael S. le

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Le client n'a pas laissé de commentaire.

Nicole Marie C. le

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I made my reservation from 10am-4 pm, but did not realize that the reservation automatically cancels in the system if the vehicle is not picked up within a half hour of the rental staff time. Fortunately, this didn’t cause any major problems because the associate was very helpful and made a new reservation for us, but I think Uhaul should emphasize this more when booking is made.

Angela H. le

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Not a thing, keep doing what you do, appreciate it.

Tom I. le

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Easy parking while doing the paper work. The trucks are mostly parked on an incline so it makes the gas gauge hard to read accurately. Overall better than expected.

Emely S. le

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The location was questionable, at best. The door was closed and I had to call the reservation number to get the gentleman to open the door. Upon entering, we walked in an old convenient store that clearly had been out of business for at least a year. It was unwelcoming and, for a solo female, a little scary. I was told to return the truck by 4:30. I missed that deadline because of many things that happened on my end and couldnt communicate that I would return the truck in time because of a dead phone. When I finally was able to find a charger in a packed box I got yelled at by the “store” manager. Moving is stressful. There is no need to harass an already stressed CUSTOMER (the person who pays for the product). He said another customer needed that truck right after me but when I got there (i was threatened to be charged an extra day for 3 hrs), there were 5, not 1 but 5 more of the same sized trucks there. In fact, they were there in the morning. So, no. I wouldnt recommend this place to rent from since they are rude over the phone and incapable of showing some flexibility and mover sympathy. Also, he wouldnt even open the door for other people trying to rent trucks from him. He just shrugged them off immediately.

Gerold M. le

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The agent was rude and cancelled my order after communicating all day. I had to call U-Haul in order to get any help. I was taking my kids camping and he made it very difficult for no reason. I showed up around 2:15pm on my pickup day. He asked me what time I was bringing the van back and I said 2:15. He then started calling my references and finally said "I cant rent to you" he said I was not going to return the van by 1 pm. I did that yesterday turned in my keys early, because he said that it was reserved for May 27, at 1pm. He said that the van had to be back. I passed by the U Haul shop at 2:15 yesterday and the van was still parked. I would like a refund on the time i should have been allotted. I will never rent from this place again. They lied to me and said they were not apart of the carry out restaurant Caribbean Cuisine, and they are the same company. Please refund me the difference.

Andrew D. le

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Very helpful

Michael D. le

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Have boxes available for purchase.

Razvan A. le

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Le client n'a pas laissé de commentaire.

Daniel B. le

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Friendly professional service.

LARRY C. le

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Le client n'a pas laissé de commentaire.

Angelica S. le

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Le client n'a pas laissé de commentaire.

Kjerstin L. le

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Le client n'a pas laissé de commentaire.

Victoria L. le

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Le client n'a pas laissé de commentaire.

Tracey K. le

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Le client n'a pas laissé de commentaire.

Lawrence D. le

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No improvement needed. The young man that helped me was very accurate personable and gave me information that helped me a lot that he didn't have to do.

Lionel F. le

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I rented an utility and furniture dolly but they were not in the truck when we retrieved them from the location. This resulted in a big delay in our move because we had to move all the furniture/boxes by hand. I was glad that I was not charged for the overtime but I would preferred to have the requested tools to make our move more efficient.

Aliya Y B. le

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My experience was great at Carribean Cuisine. Frank was very helpful and friendly.

George L. le

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Uhaul truck felt like there were bad mechanical issues, mainly the transmission. Just barely touching the brakes caused it to downshift and rev up to 5k RPMs. The vehicle was and older model where the lights barely worked nor the windshield wiper blades making it VERY difficult to drive at night in the rain. The front desk staff was very friendly during the checkout process and the truck was clean.

MYNON G. le

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Le client n'a pas laissé de commentaire.

Darnell W. le

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You guys need more parking space to put more vehicles.Its hard to rent a vehicle here, because they run out too fast

Danielle B. le

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Le client n'a pas laissé de commentaire.

Charles S. le

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Le client n'a pas laissé de commentaire.

Charles S. le

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Le client n'a pas laissé de commentaire.

Angela A. le

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I will never go to that location again

Chris D. le

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Le client n'a pas laissé de commentaire.

Angela H. le

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Not a thing...the customer services representative is SUPER informative, professional and gives the best customer services I've seen in quite sometimes. Keep up the good work!

Michael M. le

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Le client n'a pas laissé de commentaire.

Martha W. le

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Le client n'a pas laissé de commentaire.

Michelle J. le

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The representative was friendly, professional, knowledgeable and honest.

Christopher H. le

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Le client n'a pas laissé de commentaire.

Shanika S. le

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At 2:30 the associated called rushing me cause the 3:00 reservation hade shown up early and the truck wasn’t supposed to be back til 3:00

Charles S. le

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great location . great service .

Anne-Louise H. le

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Le client n'a pas laissé de commentaire.

Linda C. le

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Le client n'a pas laissé de commentaire.

LaKisha W. le

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Le client n'a pas laissé de commentaire.

Shane M. le

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Representative was very petty. I left a new trash bag in the back of the truck. It was a stroke of luck that I didn't left once I dropped the key off. The representative said if I didn't remove the (new, clean, unused) trash bag he would charge me $25, yes he said that. It was raining like crazy that day.

Barry M. le

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Le client n'a pas laissé de commentaire.

Latasha M. le

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The store clerk was rude and tried to get over when returning the rental

martins F. le

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Le client n'a pas laissé de commentaire.

Nikken C. le

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Le client n'a pas laissé de commentaire.

KEVIN L W. le

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Employee was friendly, outgoing, and very professional, a very good experience

Sirginho W. le

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I had problems with the brakes the brakes did not work when I had my truck. all the items I asked forDolly blankets etc. was not in the truck when I picked it up. Customer service was the worst when returning the truck.

Kisha N. le

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Le client n'a pas laissé de commentaire.

Elizabeth M. le

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I had the digital pick up option but it was very complicated! No separate email to walk me through. I read the directions and they didn’t make sense- no live links to click on and take me where I needed to go. I’m already in your system and have an account- find a way to integrate this into your system!

Cemere W. le

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Le client n'a pas laissé de commentaire.

GAIL C J. le

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Le client n'a pas laissé de commentaire.

Kiersten M. le

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The attendant was very nice and extremely professional.

john J. le

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The location was my best choice for location at the time. I would not want to use or recommend it. NO staff was on site and I had to drop offf the key in a daytime drop box. There were a lot of damaged vehicles and equipment on site that I can’t imagine could be allowed out on the street or highway

Brionna G. le

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Le client n'a pas laissé de commentaire.

Adonica C. le

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Everything was fast and efficient! Even let me drop it back off while closing. Amazing convenient service!

Zachary M. le

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Le client n'a pas laissé de commentaire.

Beverly W. le

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Le client n'a pas laissé de commentaire.

Jeremy B. le

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Le client n'a pas laissé de commentaire.

Kristin L. le

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Store did not open in time. It was critical in timing for me to rent truck shortly after 9am. I reserved the day before. Didn’t leave the Uhaul lot until 9:40am.

Elaine H. le

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When I arrived the location was still closed until 9:10 my appointment was at 9am. Once I got in the uhaul the windshield wiper broke off. It was raining and I was traveling to Virginia. But the staff on the phone was nice and friendly and helped me out with all my moving problems.

Jeffery B. le

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Le client n'a pas laissé de commentaire.

Lisette H. le

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I used express check in. Best to check in 15 minutes prior. I arrived a little earlier but I had to call customer service for assistance. Otherwise,it was so convenient. I will do express check-in again!